This was such a cool Starbucks, and definitely not your typical cookie-cutter location. When they say it's "Starbucks Under Main", they mean that very literally, as you have to take a flight of stairs down under the building, where you then walk into the shop. Because of this, it had a really unique vibe that felt a lot more private than any other Starbucks, or coffee shop in general, that I've been to. Despite the unique vibe, they still had the same great coffee and high-quality customer service that you get at most Starbucks locations. While there are some other local coffee shops nearby, if you're looking for a unique Starbucks experience, I'd highly recommend this location! read more

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This downtown Starbucks feels like a hidden gem. It's tucked underground, and the moment you walk down, everything shifts--the space is calm, clean, and incredibly inviting. The atmosphere is quiet in the best way, perfect for sitting down, thinking, planning, or just taking a breather from the day. The design is beautiful--warm, classic, and thoughtfully put together. It almost feels like a lounge more than a typical coffee shop, with comfortable seating and a layout that lets you settle in without feeling rushed. What stood out the most was the team. Everyone was attentive and constantly moving with purpose--helping each other, assisting customers, keeping everything spotless, and making sure every detail was taken care of. You can feel that level of care the entire time you're there. I ordered my usual latte, and it was perfect. Everything--from the drinks to the pastries--felt fresh and well-managed. It's also in a great location near USC, so it has a nice mix of people, but still maintains a peaceful, relaxed vibe. This is the kind of place you come to reset, get things done, or simply enjoy a quiet moment. I absolutely loved it and will definitely be back. read more

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Walked here from work on my lunch to pick up a chair tea, walked back to work to try it and it was awful. I'm pretty sure it was JUST warm milk. It's just upsetting to pay $6.50 with a 20% tip just to get warm milk. read more

Slow service- 20 minutes for a hot grande coffee. Place was empty. Just no coffee ready.

Denied order to innocent hungry students who walked here. I am going hungry because I don't have time to get anything else due to this.

Really cute place with delicious drinks and amazing service! I've never had a single bad experience here. Everyone is always so nice. The drinks are made correctly and the bathroom is clean. It's an amazing spot for a Starbucks and it's fantastic. read more

Starbucks - Delicious peppermint mocha frappuccino that accompanies a book perfectly. - Coffee & Tea Near Me - Columbia, South Carolina

My favorite Starbucks location for relaxing and enjoying a Caramel macchiato! Lots of comfy seating, tables and a fireplace. Located in the historic Palmetto building, the ambiance and details of the building make this a special stop! read more

Starbucks - Barista bar - Coffee & Tea Near Me - Columbia, South Carolina

This location is constantly out of the featured drinks, and it's in a dated, dark location, so I try not to go to it. However, I was in the area and decided to do a quick drink order online. When I arrived at the time the order was estimated to be ready, it was nowhere to be found, so I gave it another 10 minutes before I politely asked if the baristas could check on my order status. Two baristas were standing around, and the third one was wiping down a machine and said she would get my order after I had seen her make the orders of a few customers who ordered at the counter after I had arrived. This location also doesn't call out orders by name - they call out orders by the most vague part of the drink (i.e. an oatmilk chai latte was just called out as "latte"?!?) - so there was a lot of confusion. In the end, the barista just slid my drink as far away as she could from me (I was standing at the bar counter at this point since I had been there 20 minutes), then glared at me, and walked away without saying a word or calling out my drink. At least the drink was up to standard, but needless to say, this still remains my least favorite Starbucks location. read more

It's a only a "Starbucks" in name. They do have Starbucks coffee and food. But beyond that, is where the similarities end. For starters, they do not take mobile orders. Forcing you to stand in a very slow, long line most parts of the day. On my most recent visit, and I've been here many times, it was a pretty cold day outside. I was trying to do a little bit of computer work while enjoying a cuppa coffee. The door to the establishment was propped open creating a constant flow of cold air through the whole restaurant. When I asked if I could close the door they did - for a short period but then it became apparent why it was propped open: the door slam shut every time somebody walks through it. So they propped it back open. (Instead of fixing the real problem - the mechanism on the door that allows it to close slowly) some of this dysfunction may be a result of the hotel that it is connected to, the Sheridan by Marriott. We were staying in this hotel and the Wi-Fi didn't work either. And nobody really seem to care. Could just be a general lack of management and ownership. All this said if it's a cold day don't plan on camping out here and enjoying a cuppa coffee. Your coffee is going to get cold and so will you. read more

I usually don't write reviews but I had an awful experience today. Each and every single staff member today had nasty attitudes, especially the one with pink hair. They definitely did not create an inviting atmosphere. The coffee is low quality compared to other Starbucks in the area. I'm convinced this place stays open purely on the convenience of the location. They also don't accept cash. If I could give this place negative stars I would. Do not waste your money on this place. Go to Nible they are friendly and the coffee is higher quality. read more

Love how the Starbucks is built into the hotel! Was a chilly morning and very convenient to be able to mobile order and pick up my drink on my way out of the hotel that morning. So the building design is awesome. Plenty of seating for waiting or just a casual coffee break. I got the same drink both my visits there and it tasted different each time that was kind of disappointing. The service wasn't the best, not your normal Starbucks cheer! It wasn't poor service just a bit lackluster, the personal touch was missing. I don't think I was greeted other than placing my order read more

Poor service. Made our sandwich wrong and refused to fix it. Rude employees that did not care to fix a simple issue

Dang....slow as molasses on a cold winters day. It doesn't help to only have TWO baristas. Anyone reading this...if you see people sitting...skip this place and walk down the street because that's the line of folks ahead of you. College peeps...if you're studying at the 'bucks...the wait is meaningless. Took longer to get coffee than to eat a meal next door...‍ read more

This is one of the most unique Starbucks locations I have ever been to. It's in the basement of a very old hotel, and it's decorated according. The service was quick, and my drinks and food were perfect! The baristas were also very nice. This might be a franchise Starbucks, so the points might work differently. I am not sure. read more

Starbucks - Starbucks - Coffee & Tea Near Me - Columbia, South Carolina

I went here Sunday morning to grab a medicine ball tea and a frappe for my daughter. The location gives me basement vibes but in a good way. It was extremely cozy inside. There was a lot of space and not over crowded like most coffee shops! This was the first Starbucks I have been to that have that Reserve coffee. read more

Starbucks - Reserve coffee menu - Coffee & Tea Near Me - Columbia, South Carolina

Had a very updated exterior with a really nice staff. I did not go inside. Coffee was good, I got a grande latte with one sugar. The drive-thru line was fast. read more

Lot's of staff. Not many customers. Still can't fill orders correctly! Tey can get coffee but they can't remember to get your oatmeal or anything else. But, they certainly make sure the get that tip before they don't get your oatmeal. read more

The atmosphere of the location is great. There is a lot of seating and space to have a meeting or sit by yourself to get some work done. The staff is courteous and prompt, not overly-friendly but that's personally preferred for me. The coffee tastes as expected. I travel a lot and product consistency is important to me. However, I was severely disappointed when I tried to use my points for purchase my drink, I was informed that the location "doesn't take points because they aren't a corporate location". I have literally been in Starbucks across the country in multiple scenarios and settings and this is the first time I've ever heard of that. The ironic accent is all of the advertising in the store encouraging customers to sign up for the rewards program. Why encourage customers to sign up for something at your location that they can't use? Soured my experience. Management should seek to rectify this issue. read more

Love the underground coffee shop and the overall feeling. Cozy. Does require you to go down steps

This is a unique Starbucks, located in the basement of the Sheraton Hotel. It's a steep climb down the old stairs, but once you arrive is very beautiful inside. Lots of seating from long and high top tables to couches by the fireplace. Staff is always pleasant. There's also seating outside on the street corner. Great for a weekend stop in downtown Columbia. read more

Starbucks - Coffee & Tea Near Me - Columbia, South Carolina

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Great coffee, outside of my hotel, and very friendly staff! My coffee was hot and fresh. read more

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This is the fanciest and most impressive Starbucks of Columbia! I went to this Starbucks after checking out the Sheraton hotel, which this Starbucks is attached to. Entering from the outside, you go down a set of stairs and enter this HUGE Starbucks like it's a different world. It's a lot bigger than most Starbucks that I've been to. It really feels like a New York city or other big city type of Starbucks because of how big it is and how elaborate and fancy the interior design is. There are columns with mirrors on all four sides, a fireplace, lots of different couches and sofas to sit on, deluxe modern decor, and very welcoming environment. The wifi here is pretty fast and there's a lot of seating so this would be a very good place to chill or do homework. The service here is good and the baristas were nice and friendly. I usually order the Double Chocolaty Chip Creme or Caramel Brulee Creme Frappuccino which are my favorite. Overall check out this Starbucks if you are in the area! It's a good place to study and do homework. read more

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If you are homeless or trying to get on your feet avoid this place I been homeless for a year and I come here everyday and get on my iPad before I go to work I pulled Doubles at work for 3 days straight with no sleep and they manager saw me fall asleep he told me to pack me things and leave I bought my items every visit when other homeless people go in there and pans handle they staff at Starbucks love me they always say good morning TJ sand when I leave they say Have a good day at work TJ the manager was really rude and uncompassionate about my situation read more

Do not go on holidays apparently the baristas are too hung over to operate a register.

Just went to buy gift cards at the door at 3:50 supposedly they close at 4pm now. NO sign etc and it is locked and lights are off. I am done! Staffing issue or not at least post something I walked from my office. read more

Quick lines at this Starbucks. Lots of sitting room usually full. They did talk through the menu explaining some new items. We bought some great Christmas clearance mugs and coffee. The stairs going down to this are a bit steep. Someone with stability issues might not want to tackle them. I did enjoy the atmosphere here. A quick walk from the Columbia museum. read more

Starbucks - Inside view - Coffee & Tea Near Me - Columbia, South Carolina

Place is really pretty but their team needs to work on better communication with both the customer and themselves. I ordered two drinks and they were both made wrong. I'm a Starbucks partner so I knew they were made wrong and for some reason you can't even use your partner discount or mark out. read more

Pros: - location - decor - historic building - ambiance - cozy - friendly staff Cons: - underground read more

Staff was very rude, wait was long. Both of us got wrong drinks. I ordered a pink drink, which consists of 4 ingredients. They handed me a cup of ice and coconut milk. When I asked if it was a pink drink, the woman shrugged and walked away. I took a sip, and nope, definitely missing 3/4 ingredients. Asked them what was up, and after several moments of whispering????? To each other??? They said they were out of the ingredients, and that was the closest they could make. Legit just iced coconut milk. I said no one told me when I ordered it?? And she said she forgot. I asked if I could get a refund/a different drink whatever was easier, she said 'no, sorry, we have a lot of people waiting'. So I tossed the $5 unsweetened, cold coconut milk in the trash and left. These people were so rude, so mean, they stared at me and legit made faces when I asked for a pretty standard drink, and then KNOWINGLY (she tried to slip away after handing it to me without making eye contact) handed me just a glass of milk???????? Legit the WORST Starbucks I've ever been to. The only reason this has ANY stars is because it had a cool vibe to the place. read more

This place is pretty bad. I'm not a fan of Starbucks to begin with (bitter bad coffee, they promote the over-sugar-ification of everything, their prices are laughable for what you get)...but this place ugh. The staff are nice enough but there are several "homeless" types hanging around asking customers to buy them breakfast. I did this once with a guy because I felt bad for him. Then later as I was checking out of my hotel (The Sheraton is connected the the Starbucks) I heard him bragging to his friend about getting food out of me while he ate it. He didn't realize I was standing in earshot. These guys are pretty bold. They just straight up ask you to buy them a breakfast sandwich and tell you exactly what kind . Anyway, avoid this place. Go to a local coffee shop I'd love to see less starbucks in American cities. read more

One of the coolest, but poorest managed Starbucks I've found across the US. Awesome venue. Often has broken equipment and out of standard stock items - meaning cannot fulfill much of the menu items. read more

This is one of the best Starbucks I've ever been in. It's down in the basement of the Sheraton Hotel and it makes for a cozy environment. There are tons of tables and chairs for sitting or working. It's easy to hang out with friends. The staff is easy and smart about their coffee and the passion is felt. I can highly recommend this location. FYI it is not a corporate store, so the Gold card benefits are always honored at these types of stores. read more

Starbucks - Always nice seating available - Coffee & Tea Near Me - Columbia, South Carolina

This is really a nice Starbucks. Located in the basement floor of the Sheraton on Main, it used to be a restaurant - so it's large - one of the largest Starbucks I've been in. I love the dark wood decor. Plenty of comfortable seating and very fast free wifi. Staff seemed on the ball and eager to please. First rate. read more

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This Starbucks has the best vibe of any starbucks, hands down. It's in the basement of the Sheraton hotel, so it has a speakeasy feel going for it that's helped out by the fireplace, leather chairs, and vintage lighting. This place is so unique I actually recommend it as a tourist spot to visiting friends and family. read more

This location is way too slow. Why open at 7am?! Open earlier. Don't open with a line of people out the door so that someone sitting waiting for you to open has to wait half an hour to get their coffee. Black coffee with an espresso shot took me a half hour to get read more

One person working.... At 710am.... Drink was cold and wrong (instead of hot and correct) but the person working was dealing with a line of 16 people and looked like she was trying her best to not explode. Not her fault, unless she is the owner. Do better. read more

What a lovely location! After spotting the Starbucks logo on the outside of the building, I ventured to the basement. The layout is beautiful. There were a few students on their computers. The customers service is nice and the outside patio is perfect for days like this. read more

Still a great location to get coffee in downtown. There arebanxouple of entrances and managing thebstairs may be a hassle, but the ambiance is worth it. The place isnclean and dimly lit and itnis very intimate. Maybe a great first date locstion... read more

Stop by to grab SC coffee mug, only to find out Starbucks don't make one for South Carolina, very disappointed, they need to make one! Love the settings of this Starbucks, def one of the best I've been to. Very classy and relaxing & staff were friendly! read more

Starbucks - Coffee & Tea Near Me - Columbia, South Carolina

Absolutely stunning location Probably my new favorite place in Columbia to hide and drink coffee. From the windows to he walls, this place is amazing. The baristas are friendly and the coffee is excellent. I absolutely love the smell of this place read more