Slowest service ever. Waited in the drive thru for 40 minutes, im not exaggerating. Both in-store and drive-thru are slow. Go to a different starbucks, this one will waste your time. read more

Y'all wild. How are you gonna sell me a reusable cup without a straw! Like that's crazy ?? And on top of that try to sell me a straw for a $1! I've been ordering from Starbucks for years always buying reusable cups, obviously not from this store and this kind of management. I even called and thought.. hey maybe it was a mistake but the manager wouldn't even speak to me. They offered me a refund for the 10 cups I had bought instead of checking up on their policies and admitting their error. Like I said y'all wild Fr. read more

Very turned off watching the barista put her fingers on the inside of every cup she grabs. She was quick to tell the girls around her what to do while she would clearly run her face, touch her hair and then again grab all inside the cups. Gross! (Black dress, no name on tag- just a blank tag on a dirty apron, glasses, short hair) read more

I'm only giving one star because it's required . This location was out of coffee !!! As if that isn't bad enough I went ahead and ordered a white chocolate mocha and was instead given a hot cup of milk. Horrible ! I also ordered a plain Americano with two sugars and surprise.... they did not add sugar. Save your money and your time! read more

Store is dirty, with lackluster customer service. The selection was limited, and subpar drinks.

There's little redeeming about this location other than some of the baristas are fairly pleasant to interact with. I've been holding off on reviewing this place by giving it a few extra chances but they keep disappointing me. Going through the drive through is a no go at this location, there's always a wait, half the time they don't answer you when you pull up or someone is talking so you have to wait and on top of that they get your order wrong. The difference between soy and actual milk for someone who is lactose inolerant so a wrong drink order kind of sucks. Even more subtle differences like a sloppily made PSL is apparent because the drink taste ends up strange because the ratios are wrong. I try not to be picky about these sorts of things but it sucks when this location is consistently bad. read more

Worst starbucks I've come across. You will endure long wait times with minimal cars ahead of you.

This is my favorite Starbucks! It's just a few blocks away from where we live. It's always busy but I don't mind because the atmosphere is so inviting and the music is good! The young men and women that work here are always nice to us. My 5year old loves to come and eat and have her coffee "coco" outside. read more

Starbucks - Enjoying her bacon Gouda sandwich - Coffee & Tea Near Me - DeSoto, Texas

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Crapy !!!!!!! The worst one I've been to!!!!!!!! Don't go!!!! Take forever to take your order and never have anything in stock !!!!!!! The fraps taste sus !!!!! Idk what it is but it's not right not right at all .....always I mean always run out of toppings !!!! F out of here I paid for toppings GIVE ME MY TOPPINGS!!! Ps THEY ARE MY TOPPINGS AND I NEED THEM NOW !!! read more

Keep driving to the next one. They won't get ur order correct. That's a guarantee. Then they act put out when they hand u the wrong stuff. Just don't. read more

This is one of my least favorite Starbucks. I commute from Dallas to Austin every week and this location is a convenient stop for me once I have fought through Dallas traffic heading South on I35. The past four times I have stopped here I have told myself 'the drive thru service is terrible and next time I will go somewhere else'. Finally last week I waited until Waco for my coffee fix. I finally took my own advice. Starbucks drinks are generally the same based at each location. However my last beverage, a grande white chocolate mocha (light on the syrup) tasted like an ashtray. Every employee working the window seems like it is their first day. If it seems like their second day, they lose everything they were taught around customer service. One week I was handed my drink and the person just left without saying a word leaving the window open. I sat for 5 minutes wanting for my receipt when finally another employee noticed me there. Moral of the story - skip this location. Drive further down 35 either direction to avoid this place. read more

This place is terrible!!!!!!! They ask for a receipt when you go for a refill of your own cup or no refill?? What's up with that? They also don't Keep cream or milk out after 9am so you have to wait at the counter and ask for it? What a weird place this Starbucks is....... read more

It was really small and only had one girl working but she did a fantastic job making my large drink order by herself. She over made a few of them and rather than using a larger cup she just waisted the coffee and threw it in the sink. Starbucks need to do a better job and just let us have the leftovers rather than throwing it away! read more

Never fails to catch an attitude from a barista at this location. I would suggest finding another job if you're that unhappy with your daily. Drinks are subpar, and they're pretty slow. Training needs attention. read more

I wish I could give negative stars for this starbucks location. I have never been too a more unprofessional coffee shop in my life! The "baristas" are like little children because all they do is mess around and giggle with each other. I tried to order some drinks in the drive thru and I must have repeated myself about 4 times. The lady that was "taking my order," wasn't paying attention to me at all, but I could hear he conversating with her coworkers. With this being said, I told the "worker," to cancel my order and I drove off. I mean c'mon, starbucks is not a cheap place at all so I expect to be treated with more respect than that. Never going to this location again!! read more

This coffee shop is so-so of they haven't skip my order and it took 10 mins to get my coffee and the co-workers goofing off and not doing there jobs and forgot about me and I had to remind them about my coffee but it's okay at the end read more

Worst Starbucks ivee ever been to. Took an hour to get my drink and food. Slow and unorganized

They always mess up my order. Even after it's "corrected." They also always charge me different prices every time I go and order the same thing.... the price goes higher every time but when I go to different locations, my order is right and the price is also right.. They also never have anything, always run out. It's my last time coming here... I'll drive 30 mins to another Starbucks before I go to this one. read more

Love this Starbucks! When I drive up they already know what I want because of the drive thru camera. They are fast and my drinks are always done right! The only negative is the shopping center location as parking and getting in and out of the drive thru can be an adventure. read more

It's a Starbucks... the baristas are more personable than most others I've been to hence 3 stars. I might be biased because I had a REALLY bad day after my last check-in there so I'm trying to be middle of the road with this review. read more

SUPER BUSY. Saturday's are not the time for a quick get in get out. I get the same drink 3-4 times a week, a green tea frap without syrup. This one tasted off.... Maybe too much green tea powered.... I was not impressed. We wait 10 minutes in line to order and 15 minutes for out drinks. As I stated earlier this place was super busy. They do have a drive though which is nice, the line was wrapped around the building so my husband and I went in. The wait was going to be bad no matter where we placed the order. My husband said his drink was good. I gave this place three stars because I think the employees were trying hard, it was a Saturday and they were slammed. read more

Always low on stock or no stock on certain items! Slow service. Drinks taste descent.

I am 100% a Starbucks lover my fav is the caramel frappe with extra caramel..... I also love the cheese danish..... because this location is close to my home this is where I often make my little SB pick me up stop..... my all-time favorite Starbucks is in park ln shopping trip.... it's very clean and spacious.... LoveS it...."geaux get u sum" :)! read more

Takes 45 minutes to get a simple drink. They don't have it together at this location.

I come here every day and at least 3 times a week they are out of the peach tranquillity to make my Honey Citrus Mint tea! I guess I'll have to start going inside Tom Thumb..... read more

I stopped here twice. Once heading north on my trip, and a second time heading back south; home. I was hoping the second trip would redeem them. Let me preface this review by I'm sitting in my local-to-work Starbucks now, and they get stellar reviews for their stellar work and stellar service. I needed caffeine and I looked up on the map in the Starbucks App and found this one to be just 10 minutes north of where we were driving. They closed in 15 minutes, but I've worked food/beverage/hospitality - if you're open, service should be excellent - there is no excuse. I ordered a venti caramel frappuccino in a trenta cup with 2 shots espresso. I can rattle it off that fast because it's one of my two staple drinks. "I'm sorry, we can't do that". I get this drink 2-3x a week in San Antonio. Maybe the store's policy is to not do it. Maybe it's to not care, because he certainly didn't. If you *don't* get the drink in a trenta cup, or get the leftover in a second cup, you lose out on the volume displaced by the 2 extra shots you're paying for. They just chuck it in the bin or down the drain. I was pissed. I cancelled the shots and got it plain. They weren't terribly speedy, but it was 15 minutes to close and they only had 2 people there. So I forgave that. But they weren't friendly on my departure. Moving on to my second experience, I was hoping the evening guy was just a fluke and they needed a second shot. Walked in early-afternoon and they had a full staff but were not terribly busy. Observed that only a couple employees seemed to know locals and to know how to accurately do things on the register. I rattled off my drink again hoping that THIS time they'd do it. They had to double check. They weren't sure if they could. They checked - sure enough - no go. They at least offered to put the leftover in a second cup this time. But once again; not terribly friendly. Also not very speedy for how staffed they were. Not thrilled. And maybe it's a little thing, but they don't even bother to hand you a straw or offer you a drink carrier if you have multiple drinks. Being in customer service - it's the little things that make the difference, that keep my customers coming back. Maybe it really *is* against policy for them to do it? So I checked with the store I frequent. I'm there enough to get welcomed by name and rarely have to tell my drink because they pay attention. It also happens to be a training store so they really HAVE to know the rules. I spoke with the manager. No. They don't have to offer nor are they required to put it in that cup. It's not technically an offer. But it won't hurt their inventory (I'd have happily paid $0.25 for the larger cup rather than put 2 in the next gas station garbage i drove by). Essentially it's bad customer service. If it's not illegal, immoral, unethical, going to cost... do it. it's worth the impression. I won't be back to that store though. I'll just have to find a different one on my route. read more

Today I placed a mobile order. Once I arrived at the store, I followed the online directions which were to go to the entryway and tell them who the order was for. I sent my son to the door and he came back empty-handed. He had been told they were no longer giving orders at the entryway; we would have to go through the drive through. This completely defeated the purpose of placing a mobile order. AND the drive through line was literally wrapped around the building and out onto the frontage road. I called the store to get some clarity and had the unfortunate experience of speaking with the manager, Solano: whose customer service skills are suffering a serious deficit. The brightest part of this visit was ALEX! She was so sweet, so kind, so patient, so NICE! I imagine the workers were frustrated as well by the sheer number of customers; some with terrible attitudes. ALEX made my visit more pleasant. I almost forgot about Solano, almost. ALEX is the epitome of what a person who comes into contact with the public should be. Alex is truly a superstar! Thank you, ALEX. YOU ROCK! read more

Come on folks. I stopped in mid afternoon after a shift recently. I was feeling the Christmas spirit so ordered coffee and a Cranberry bliss bar. What they gave me was a coffee and some sort of frozen chunk of ice. I am not sure why the need to pull out an ice pick and axe when there appeared to be available desserts waiting in the shelf stock, but there was a decent delay to get product I didn't end up eating. I would have been happy if they had just said "hey, we dont have anything fresh enough" and refunded the purchase, but I guess they were trying to make their daily/weekly number instead of serving fresh. Maybe they just have a connection to my doctor and didn't want me eating, but if your product doesn't meet standard then don't sell it. read more

Fast, and delicious. Employees are nice and respectful! I order the vanilla bean every time! All time favorite. I would give 1000 stars if I could read more

Second Sunday in a row with super slow service in the drive through...and drinks not ready or correct at the window... they must be short handed here or apathetic to these continuously poor reviews on Yelp! read more

Read the prior reviews, but I'm not scared so I gave it a go. Nothing special and drive thru was standard for a busy Saturday. Best thing: my order was correct AND hot! I only give 4 's and up when wowed. Thought service was good, and I will go back the next time Inam in the area. read more

Wet disorganized and pretty rude to the customers. A mobile order for tea ended up with no tea bags and no honey. Should have had the info online before I came in the store. I won't come back to this location. read more

I Come to this location ONLY because it is close to home. Every Starbucks in the country puts this location to shame. If this location is not going to hold themselves to the Starbucks standard they should be closed down. It is 2pm on a Monday there is no reason to sit in the drive through for 30 minutes! This location is disrespectful to the brand. read more

This place has need of improvement. Many workers were there but bathroom needed trash emptied as there was a strong odor coming from one in the wall. There were no half and half or milk crafts for the coffee fixing area. We had to wait for Pike Place to be brewed and the wait for the latte was much longer than other Starbucks we visit. The working area was dirty and cluttered. It was not up to the standards of other Starbucks we visit. The only plus was coffee was good and hot when we finally received it. read more

Do NOT go here if you have anything to do during the day. Only go here if you don't mind your drinks being almost right, in addition to the hour long wait. Probably the worst Starbucks location. read more

Stopped here on the way to Austin for a quick caffeine boost, but it wasn't quick at all. Had to repeat our order three times, and when we finally made it to the window to pay (the line was long), we wanted to make sure our order was right and had her repeat it back to us for good measure. She got it right this time surprisingly. Unfortunately, when the drinks came out they were completely wrong but we didn't feel like going through the trouble of telling them to remake it. So glad I don't live here. Would hate to come back. read more

This is the filthiest Starbucks. 7 am on Sunday, the floors are covered in crumbs and dust. Tables covered in crumbs. The creamer was empty. Empty first thing in the morning. This place is disgusting. read more

Love my Carmel Frappuccino with soy milk, extra drizzle, and whip. When I need to cut back, I am drinking Hibiscus Strawberry/lemonade sweet tea. I frequent Desoto, Cedar Hill, and downtown Main Street. read more

The guy was really nice and friendly and they gave me lots of caramel in my macchiato and also whole milk instead of 2% and they're awesome!! read more

Staff here rocks! After approximately two hours of sleep (a product of too much work and too many hours on the road) the smiling guy at the counter gave me all the happy caffeine a girl could need to power through the day. read more