I understand wanting to defend your employee, but your response completely missed the actual issue…read more My frustration was never about the employee's age -- it was about how the situation was handled and the lack of basic customer service afterward. If an employee is old enough to work customer service and represent your business, then they should either be properly trained to resolve simple issues or have management available to step in and make it right. That responsibility falls on the business, not the customer. I paid for my drink, left a tip, and politely asked for it to be remade because it was watery and not made correctly. Refusing to remake it over "wasting product" was disappointing on its own, but the defensive response afterward made the experience worse. Especially considering another Cups location confirmed the drink should have been remade without hesitation. After supporting Cups for over 10 years, I expected a little more accountability and professionalism instead of excuses. Unfortunately, your response only reinforced why I left the review in the first place.

Tea was great, although overpriced Service friendly…read more Ambiance shi%%y because ppl are allowed to use their electronic devices to intimidate others. Just about confirmed in video. Complicity of staff & others is shameful.

My family and I frequent this location. The drinks, service, and vibe are consistently great and…read morefun! The menu has a variety of options though my favorite is the cold brew with banana and oat milk :)

the best sweetest people! great vibes! good customer service and brooklyn a is the best!read more

Honey, if you are looking for a hug in a cup go to Bonnie Sue's…read more This was an amazing coffee spot filled with faith and love of coffee. The chocolate chip scone was like a delightful cloud. I asked for their most popular drink which was a mocha. Truly a hug in a mug.

friendly service and great coffee! Tried the cinnamon bun coffee and was really good.read more

Having a coffee at Urban Foxes feels like being in someone's home. They have a beautiful porch with…read morean ordering area when you first enter. But from there, there are multiple rooms to sit, relax and enjoy your drink or treat. The coffee shop has all our standard drinks and a variety of desserts. We got a few different pies and treats to share and it was perfect.

Cody and family, well done! Thank you all for a wonderful venue to host the future Mrs.' bridal…read moreshower! The space is for "small batch gatherings" as mentioned on the website. For our 30 guests the main living area was more than enough space with the high top tables, lounge chairs and sofa. We didn't even seat anyone outdoors or in the second space with round tables, which was used for gifts and favors. One plus is this venue is the sister to Urban Foxes that Cody and his family own, so we also used them for catering including coffee and their signature fox eggs, or mini quiche. Mostly street parking unless using driveway to unload, and they also provide a Bluetooth speaker for music and TV for slideshows/pictures if needed. We passed on purchasing some pies, but I can't wait to try one next time I visit.

Another banger tour coffee spot, exotic anaerobic n cofermented beans. Espresso hits. They take…read morecare in their craft, lovely atmosphere vibe and workers. Slayer espresso machine excellent sign. Put it on the list

Worth the detour if you're traveling through Jackson. Stopped in and had a lovely experience - the…read moreespresso was fantastic but the service was even better. Everyone was friendly and helpful, they have lots of options for pourover, drip, and typical third wave espresso based drinks with various syrup flavors if you're into that. I will definitely be stopping here any time we are in the area!

I visited Primos Cafe in Flowood, Mississippi [2323 Lakeland Dr] on Wednesday, 06/03/26 around 3…read morePM. I was so excited to come here because this is a duo restaurant + bake shop, serving Southern favorites. Upon entrance, I was greeted by the staff members in such a warm, hospitable manner. Since I traveled across the U.S. and flew in from California, I was quite famished. I ordered the following: * Hamburger Steak Entree (angus hamburger meat, mushrooms, onions & gravy): Selected the two sides - Mac & Cheese and Turnip Greens. Also came with a green salad (added boiled eggs) and a bread roll. A soft drink was even included with the entree. * Bowl of Seafood Gumbo All of the food was beyond palatable. Everything was super flavorful, and I enjoyed it all from the start to the finish. I was especially quite impressed with the taste of Turnip Greens and Seafood Gumbo (top favorites). The portion of the meal was generous and filling. I was feeling full and satisfied after consumption. I wasn't able to try any of the desserts. However, it was nice to know that there was a variety of freshly-baked sweet treats available. Options included cakes, cookies, pies, pound cakes, and breads. The ambiance of the restaurant gave it a family-oriented, neighborhood diner. The dining room was spacious, with a lot of tables and chairs available. The overall feel was cozy and inviting. From the pleasant customer service of the staff to the delicious food, Primos Cafe definitely delivers. I highly recommend stopping by.

My wife and I are en route to Florida and Jackson was a good mid way locations. Primos Cafe was…read moreclose to our hotel so decided to check it out. I had the Friday special of fried catfish and my wife went with a burger. You order upon entering then get your own drink and choose your own seats. My two sides were mashed potatoes and turnip greens and my wife subbed mashed potatoes for fries. Our meals arrived quickly and we dug in. My catfish was excellent with a crisp cornmeal coating and delicious flavor. Mashed potatoes were also outstanding. The yeast roll was so fresh and tasty and paired well with my meal. My wife really enjoyed her burger and stated it was perfectly cooked and the vegetables were very fresh. She also loved the mashed potatoes. Today's pie was peanut butter but we had no room for dessert. Apparently Primos has other locations and I would strongly recommend this restaurant

We're from Houston and travel often and this is the only coffee I like in the Brandon Flowood area…read moreand on par with major coffee shops around the US. Their coffee is actually coffee. The drive thru line is pretty quick for a small establishment. Had the: -Iced latte -Hot hazelnut latte -Strawberry iced tea All perfect.

So far I've been here over 20 times.. maybe a little more than average or maybe even 2 times a…read moreday.... xD The staff here is absolutely amazing. I started coming here once Starbucks in Flowood would take forever just for a simple latte and make me late for work countless times. I drove past rolling beans every day and decided, Why not let's try it? Greeted, and of course I said it was my first time, but I'm always a sucker for matcha-based drinks; it's not too sweet, plus you can add expresso if you want as an option. I was also given the point punch card, which is great and incentives you to come back, especially on Mondays for the DOUBLE punch, which means a closer goal to free coffee, and everyone knows it tastes way better when it's free haha. I love the time and effort put into the drinks being made; you shouldn't be waiting more than 5-10 minutes MAX. Definitely here for the long run! Not to put anyone down, but it's definitely better than 7B/Cups but that's just my opinion. Don't hurt me yelpers lool.

Perfect lunch spot!!! Love the food and atmosphere!!! The ladies are very attentive!!read more

This is my absolute FAVORITE lunch spot in the greater Jackson area! The service at Sugar Magnolia…read moreis warm and inviting, and the food is fantastic! The ambiance is cute and cozy, with a little bit of outdoor seating, too. My favorite thing to order is the "Winner Winner Chicken Dinner". It has the honey rosemary fried chicken (or grilled), and it comes with two sides. I always get the macaroni & cheese and a side strawberry salad. It comes with a drink and the daily dessert, too, which is usually a little piece of cake or banana pudding! All of that for $14 is a great deal! If you haven't been here yet, you've got to try it. You will love it! :)