Had extra protein in my iced chai. Jk just an ant. I still drank it but ugh. It was too late to go back and fix it. The other drink was supposed to be a cold brew with sweet cream and caramel on top. Instead we got a vanilla sweet cream cold brew with extra extra caramel. along with the vanilla, it was wayyyy too sweet. read more

I swear they do not listen. Order is NEVER RIGHT! Every single time I go. I am going back to sweet bay! read more

I ordered my drink 27 minutes before on the app for in-cafe pickup. The app said it would be ready 25 minutes before I got there. When I got there I was told it would be a minute. When I asked where I was at in line the barista said "a couple" rudely and barely acknowledged me. read more

Took 5 minutes for anyone to take my order inside. No toilet paper in bathroom. 15 min wait for one drink.

Do not come inside this Starbucks. I have been waiting on my coffees and watched people behind me in line get their order before me. I have been waiting 10 mins and a customer behind me ordered and had theirs in like 2 mins. Never again. read more

I'm giving them a one star because I sat in the drive-through for 24 minutes waiting on a small coffee. One of the many reasons I left that crappy town of Fort Smith. read more

Second time in here, I have my own reusable cup, only the second person in line and I had to wait while the counter woman caught up with the goings on with the lady in front of me, was not busy all I wanted was a refill of coffee, it would not have hurt to have excused herself to fill my cup. Instead Dunkin Donuts was more than happy to put their coffee in my Starbucks cup. read more

All the other ratings are correct. I should have paid attention to them. Even if you do a mobile order, you better plan on 20 to 30 minutes to get your coffee. They need more people on their staff. Nobody has time for this. read more

This store is a good size. Lots of people were just chillin out drinking their coffee and reading the paper as it should be in a coffee shop. However, the staff was busy chatting while making my latte and it took longer than it should have. Hey, I get it, we all chat at work and stuff but when it's taking more time to make 2 latte's than it should because you can't multi-task and are busy talking about classes and financial aid, etc, then wait till the customers are taken care of. I was the only person ordering anything at that time anyhow so as soon as I was gone, chat away! I'm not a huge fan of Starbucks coffee anyway which is why they're only getting 3 stars! read more

Pretty decent Starbucks... First time I got a large mocha it , seems like they forgot to put any sugar in it, and the coffee itself tasted close to hot water and flavoring. After a few more visits.. They were better. I enjoyed so me sort of strawberry frappecino, and the shaken black tea. read more

Sadly, this is the only stand alone Starbucks in Fort Smith. Part of the problems with this location are the store itself, which the workers have no control over. For it to be the only Starbucks store in town (I'm not counting the one at UAFS or Target), it is incredibly small. Almost every time I have gone inside the story, I find that it is packed with few to no places to sit, which is the chief reason I stopped going inside. One expects that the quality of a Starbucks drink varies depending on who is making it. I have a standing order and the quality of it varies wildly from very good to satisfactory to I'm having to get them to remake it once or twice. It's been my experience that more often than not, the drink is only satisfactory or has to be remade. This gets frustrating as you would expect greater consistency or better quality. For the most part, the staff is friendly, though there is a barrista or two who will give you attitude if you ask they remake a drink. I even had one argue with me in the drive-thru. Fortunately, folks in Fort Smith have other coffee options, like Sweet Bay, so I am an infrequent customer of this Starbucks. read more

The wait is never less than 15 minutes and they're out of the syrups I ask for (brown sugar cinnamon and cinnamon dolce) 50% of the time

This location is the epitome of a good SB location. Especially when Jordey is there! Never too busy to say hey. Alsways A+++++++++ service. Fast drive thru. Love this location!! read more

Placed mobile order 9 min before arrival. They had not started my order by the time I arrived. There were 3 customers inside (including me) total and about 6 cars in drive thru. There were at least 4 people (that I saw) behind the counter. There were people that arrived AFTER I arrived who went thru line and got their drink before I got my coffee that I placed a mobile order for 9 min before I arrived. Finally, 10 min after I arrived, I got my order in a dirty cup, and it was wrong. I was already late (thanks Starbucks for that) so I left. read more

Got a chai tea latte today and it seemed to not have that kick (spice) it used to have.

If I could give this a negative review I would. I waited in line for 40 minutes while they lolligagged! It was very annoying and they were out of almost everything! I will never come to this Starbucks again! read more

This has to be one of the least efficient Starbucks I've ever been too. (Though that's a stretch for Fort Smith, since efficiency hardly seems a concern at any of them here.) There is always one incredibly frantic (and overworked) person making everything while at least three people very leisurely take the orders for drive-thru and the counter. I always feel horrible for the one person making everything, usually a young person while older ones take the orders. Definitely not an isolated event, it's been like that with a different combination of people every time I've been here this year (2017). Otherwise, they fulfill drinks accurately, for the most part, and everything tastes like a typical Starbucks drink or food item. read more

Stopped in there this morning and yay...not much of a wait! Ordered my daughter's tall caramel frappuccino and it was delivered looking oh so pretty and according to her at least, as delicious as always! Barista working the drive through was efficient enough, though not particularly a ray of sunshine. It's what we've come to expect with this location (the one on Phoenix is newer and employees are friendlier. Probably not burned out yet. Ha.). Hey, at least they can still make appetizing drinks. read more

there's another one nearby on phoenix...and this one is distinctly better. The baristas here are patient and know how to make their drinks.

My husband and I always come here for breakfast when we are in Fort Smith! The service is always very attentive when we order, and even if they get the order wrong, there is never any fuss in getting a new drink made, and they let you keep the other drink. read more

not sure why this starbucks is terrible. they messed up my drink like 5 times in a row and got it kind of right on the 6th. the one on phoenix does it beyond expectations... maybe some ppl just have a different fit...they seem to have pretty much same rating read more

Great location right next to the highway. Friendly staff. It has a drive thru which is great for those early cold mornings.

The staff are friendly and accommodating. The seating was good, and the temperature of the store was nice in this hot weather. I've gotten both cold and hot drinks here, and both have been made perfectly. read more

I don't drink coffee very often but when I do it's just to drink with friends. The Cherry Blossom Frappuccino needs to be a regular item on the menu but I think the people in this area aren't "cultured" enough to like it. I like the remodel because it has more open space but it makes it less homey are more chain like. Well, I guess that's okay cause they are a coffee monopoly. read more

Really like this Starbucks friendly people, specially Jordey. I order 2 venti caramel frappuccino and coffee frappuccino, even tho one of those drinks was not made correctly. I still give 5 stars just because Jordey was trying to fix my drink, not only that but he is great in speaking Spanish for those Spanish speakers. read more

Staff is very friendly and helpful for the most part. I have never had a bad experience. The selection is great for a small store and the restrooms are clean! Their location is sometimes hard to get in and out of because it's a main intersection in Ft Smith but once you get to the parking lot it's pretty easy. read more

What do you think about a place you haven't been to in four months and they remember your name and drink?

This Starbucks is great. Consistently good customer service. They recently renovated so it looks more updated. Drinks are always great. The only true downside is that since this is the only starbucks in Fort Smith, it typically really busy especially in the a.m. read more

I love this place! The workers are always friendly and their coffee is the best in town. Starbucks is the best place to get coffee so definitely give it a try. The pastries there are good too. That being said if you want coffee this is the place to go. My only issue is that it takes a little while to get your coffee but it's always busy there so I don't blame them. read more

Mediocre Starbucks location. Not bad, but not good either. They don't always have what's on their menu or even what's in their sandwich case. Friendly staff and as quick with an order as any Starbucks. Music is on the louder side of Starbucks locations and is somewhat cramped. I don't recommend this for a location to study, if you're in school. There are better Starbucks out there for that. It's too bad this is the only location in town. Sweet Bay Coffee Co. is a local business that easily surpasses this Starbucks location in many ways. Plus, they're local. My business will be there aside from the free promo drinks Starbucks offers. read more

Incredibly friendly and easy to get to as were leaving the hotel. Won't ever be back in the area but I'm glad we stopped. I receive a venti instead of a grande iced latte and my bacon Gouda sandwich was yummy. read more

This goes for all Stabucksucks: True Story: I went into Starbucks the other day. God only knows why I did that. Anyway, I order a shot of espresso, which cost me my life savings, had to cash in my 401K, withdraw everything from my retirement account, sign over my Social Security Benefits, join a few MLM's and pawn all my guitars. The girl took my order then after 151 minutes or so eventually served me a stinkin' latte. I had to wait in there while being involuntarily subject to listening to some strange CD they had playing. Probably from the "hip" Seattle music scene all the while looking at Teavana propaganda posted all over the place in a coffee shop. Guess they are trying to succor the British market into their fold as well? I took the latte back to exchange it for the espresso that I had originally ordered. When I finally did get the espresso shot there was no crema on it. As a coffee roaster, as I am, that's what I get for betraying myself and going to a Starbucks. I thought that after being poisoned by that cup of espresso dredge, the Starbucks eye rolling, order taking "Hit Girl" was subsequently going to have me tossed into the East River, a place I'd gladly rather be than in a Starbucks. read more

I'm always on the lookout for a great unsweet black iced tea. This one hits the spot and I'm a little obsessed!! The banana nut bread and cinnamon coffee bread is really good, too! ;) read more