Depending on the time of day, the service queues can be a bit spotty. Like many other places, their staffing is challenged by people wanting to take a job there. I am a former barista for Starbucks so I am aware what it takes to work behind the counter. The difficulty level of their beverages have definitely increased so I'm willing to give some slack. First, Brandy, the store manager, suggested the Iced Pecan Crunch Oatmilk Latte yesterday and I ordered it today. Oh my goodness, it's good, not overly sweet and very buttery! YUM So let's talk about where they excel: In the morning, the queues can be difficult. I HIGHLY recommend ordering via the app. They are always spot-on correct and if you give them about 15 minutes from ordering at your home and arriving, then it's a matter of STOP BEING LAZY, park your car, walk into the store, get your order, and leave. Food can take a hot minute to get but, again, using the app will almost guarantee a walk-in and walk-out experience. The morning crew is awesome! They are friendly and attentive. They understand one thing - it's going to busy but they usually take care of business with a willingness to help. Now let's talk about areas they could improve: The cafe can get messy and they only have one person on the register or running (or both) they don't always pay attention to cleaning tables or floors. The bathrooms can be a bit spotty too. However, if you have a table that's dirty and you ask them to clean it? They will. What's the moral of the story? ASK! Late afternoon queues, especially for drive-thru can be long. Again, the app will save you some time. if they are running any type of afternoon sale, DEFINITELY USE THE APP to avoid long wait times and give at least 20 minutes before arriving to the store. Recently, there have been drive-thru queue times from the time I've gotten to the drive way to order to leaving of 15+ minutes. read more

I came to this Starbucks while waiting for my car at the discount tire next store. It was the hottest day and the AC was nice and I was able to sit and read while drinking my refresher. The staff was friendly and they were all smiling. read more

Starbucks - A nice reprieve from the heat with a strawberry açaí refresher. - Coffee & Tea Near Me - Fridley, Minnesota

We ordered a Venti iced lavender matcha. They gave us some cream matcha or something. And then proceeded to say that was not what I ordered and made me pay for a new drink and wouldn't take back the other after I didn't even grab it out the window? I didn't realize just because you didn't hear me right I have to buy a drink I didn't order? And the. PAY FOR ANOTHER DRINK. That's crazy. Won't be going back read more

Meh lol gross. Trashy that they never noticed it:( No apology just oh come for refund and hung up . No thanks read more

Starbucks - This was in my drink. When called to ask if they where missing it they said no. Lol idk weird. Not sure how this wasn't noticed. - Coffee & Tea Near Me - Fridley, Minnesota

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Every time I have been here the drinks are always made incorrectly and taste like shit.

So slow, no matter what time of day. I don't know if they are just continuously short staffed but it has been like this for months.

I would rate it a 0 if i could. The baristas were rude when i tried to order a water with syrup! I've been ordering this drink for over a year and now it's a $6 drink!!!!!!! read more

If I. Luke give them zero I would. It's been 6 years of consistent bad. No matter what I order. It's wrong. Honestly should just shut this store down cause if I'm spending 7$ on coffee I want it to be correct and when I call them out they lie to my face. I'm done trying. I will not be going to this Starbucks ever again which will make my partner cranky but they screw up their drinks as well. We're over it. Just close this place down they clearly can't follow instructions which sucks cause I love a lot of the people who work there but their training and management is 1000% to blame. Avoid at all costs. It's obvious when my drink is the wrong damn color. They put chocolate with matcha once I almost lost my sheet read more

I've been coming to this branch (Fridley) for many years and I have never been disappointed with the service and the taste and quality of my orders when I received them, until this happened (see picture). This pink drink was mixed very poorly. It had no taste (unless you call watery a taste). It looked so watered-down and it was also missing some ingredients. I'm all for equal opportunity employment, but, the 16 and 17 year old crew they have in that branch needs some serious adult supervision, you know, someone that actually focuses on what they were doing. As I was waiting for my three drinks being made and my car windows rolled down, I could hear the three girls inside laughing and talking about the latest videos they saw, you know, instead of focusing on the actual job at hand. I was very disappointed. If there wasn't a construction going on around this branch, which makes it a hassle to drive back there to voice my complaint, I would have. If you live around the Fridley Starbucks branch, do not waste your money there. read more

Starbucks - Pink drink - Coffee & Tea Near Me - Fridley, Minnesota

This location had a lot of bad reviews, but I had a great experience, I mobile ordered bulk coffee via the app and it was hot and ready on time! The baristas were friendly and made sure I had all parts of my order, even though it was super busy!! read more

I never got my coffee or birthday sandwich yesterday, June 25th they said they never received it ... even though i paid for everything & it went through correctly. I didn't have the time when she (employee) told me in a caring way "we never got the order". she did not offer my money back. prolly cuz they never received it. it was a bummer trip for me !!! it seems like your employees have no power to make on the spot refunds. or no way to track what happened in your infrastructures. it was hurtful for the nonchalantly of the whole ordeal. read more

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A Starbucks is a Starbucks! Good location that's right off of 694 and Central. There is another Starbucks just a block away inside the target, but that parking lot is always too crazy for me. This is a smaller building, however there is still plenty of tables available. Staff was friendly and helpful. Not the best service I've received, but certainly not the worst. Drink was made quickly even with a busy drive thru going and I did a walk in. The only downside of this location is the strange entrance (I feel like I say/see this EVERYTIME I go to a starbucks anymore!) The parking lot isn't huge either so I hope you bring a small car, or a car you're very comfortable parking in closer quarters. Overall a solid starbucks, solid service and solid coffee! read more

If I could give zero stars I would. I pass by few minutes before they closed and one of the employees started screaming and slamming the window to make me realized that they were closed. My problem is not they were closed but she screamed and hit the window to make me look that they were closed. She could just point it out or something. Worst Starbucks I been in !!!! read more

Thank goodness this area finally got a starbucks not in a Target! I have now visited this location, both inside and in the drive thru. The Drive Thru line is deceiving since it is almost completely hidden behind the building so you don't know if its faster or not to park until you are already stuck in line. *Chances are its a long line...*. The inside is designed nice, but the staff is already negligent of keeping the place nice and neat. There was spilled sugar substitutes all over the place and left over newspapers. This place has now been open long enough for them to know better. Speed of service is just fine, not too long, not too short. I am learning as with most other locations the drive thru is really just a lazy mans way to get coffee, and by no means faster. This place is no exception. I timed myself against the car in front of me going into the drive thru vs me going inside, let me tell you...i won (fed my inner competitive side!). read more

Super slow drive thru!! Since the inside of the store is still closed due to COVID, the drive thru should be quicker since they aren't also taking orders inside, but this is not the case. I was in the drive thru line for 45 min with maybe 10 cars ahead of me and finally ordered. Unacceptably slow. Mobile orders aren't even allowed to be picked up inside at this store, whereas at other Starbucks you can. read more

Employees were playing with their hair while making drinks. Orders took over 20 minutes to get. Lost a simple small coffee order. Trash full inside and outside. I've tried to give this location the benefit of the doubt more than once but I'm done. Someone needs to come in and clean this place up. read more

Regular Starbucks but the staff was super friendly. There was a huge line in the drive thru so I went inside. The place was spotless and people were productive. Easy in and out of this place. Got an iced caramel Macchiato and an egg bacon breakfast item. The eggs feel mushy when you bite into them, no texture. At least the bacon was good. read more

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The service is subpar here. I stood at the counter without being acknowledged by any of the staff for a while. I realize this is a busy location, but give me a head nod or something to let me know you've seen me. My drink hadn't arrived after several other folks had gotten theirs who had ordered after me, so I again tried to get someone's attention to ask if maybe it had been forgotten and no one would speak to me. Yikes, Starbucks....some training needs to happen here. read more

I literally don't know what they do. I've lived down the street from these guys for almost two years. When we first moved in I was beyond excited that it was so close because I have a Starbucks addiction. So I went here several times when we first moved in. Every time my order was wrong. It didn't matter if I went in, if I went to the drive thru. They even remade it once cause I was so annoyed and it was still wrong. Long story short it completely ruined it for me (it's not like I have a complicated order. Extra matcha add vanilla) I only go to the Starbucks in the target now they never mess my order up and it's always delicious. So I said it's been almost two years it's cold I didn't wana get out of my car and decided to give them another try. Again I got an even simpler order then usual (which is why I thought it was safe) I don't know what they did but my frappe literally tastes likes ice. There's no flavor. It tastes watery. I have no idea what they could have possibly done I didn't ask for anything extra just a green tea frappe. (Something I get at the target location regularly and it's delicious) I'm super disappointed as usual. And I officially felt the need to tell people to AVOID THIS LOCATION! You are 100000x better off stopping at the target right next to it and get your drink from there. They suck and I'm so upset that in 2 years they haven't gotten any better.... read more

I started going here because it has a super location right off highway 694 where it is easy to get right back on the freeway when you are done. I absolutely LOVE this Starbucks. I get consistent, delicious drinks and service is super friendly from order to pick up. They are also FAST so you aren't wasting precious time if you are in a hurry. I get a yummy drink here a few times a week. Totally worth your time and money! read more

Slowest drive thru of all time. Every time. Be prepared to sit stuck for 30 minutes minimum. It's INSANE...

I am a very frequent Starbucks customer. I try to avoid this location as much as possible. They are always 5 min late for my mobile orders and on more than one occasion gotten my mobile order wrong. Idk if it is staffing or lack of training, but very disappointing. read more

Writing this as I am in the drive through. I got here about 25 minutes ago and there were 5 cars in front of me. Each car took like 4-6 minutes to get through the ordering process. Seriously why is it taking that long?? Either get more staff or learn how to deal with a 5 car "rush". read more

Holy cow. I thought maybe people were being too hard on this location. Having worked in food service, it can be difficult. But this place deserves these reviews. I ordered on the app and went to pick it up. I stood there while someone wiped the glass, I stood there while the baristas made drinks, I just stood there. No one made eye contact or acknowledged me. Finally, the barista made the drink she had been working on, assuming it was mine and looked at me. I said "Nope, I didn't have that" and she called it out again. Then she snapped "What did you have then?" I was actually taken aback was she was so rude. I told her my order and she grabbed a bag that was up on the bar to her side and handed it to me and walked away. I'm sorry I ever went to this location and gave them my money. I don't recommend it. I love Starbucks but will NEVER be here again. read more

They always get my order wrong worst Starbucks I have ever seen in my life and also have a slowest drive-through

Made on online order. It was accepted. Went to the location. Hand written signs folded and falling off said they were closed at 4. We were in the drive thru line before 4. When we got up to the speaker they wouldn't answer. So we drove to the window. Could see employees inside. We knocked and they refused to acknowledge us. Laughed and carried on ignoring us. Called corporate to get our refund and report the unprofessional employees. Left them a note letting them know they were reported to corporate. read more

Slowest drive-thru I've ever experienced. Every time I'm here I have to wait 20-40 minutes with MAYBE 6 cars in front of me. What is always taking so long? Additionally, once you're in the drive thru, there's no way to get out so you're quite literally stuck there. No thank you. read more

Terrible service. Ordered a cappuccino and waited over 20 min. Not at all busy but only 1 person working for awhile and taking care of drive thru. A couple came in and ordered and got their drinks. I asked about our order and he said...it will be coming up. Finally just left. Still no cappuccino . read more

This location is 4 blocks from my house but we refuse to go there anymore. It's been the most annoying experience at any location we have ever used. They take FOREVER to make drinks and are always busy talking to each other and gossiping, rather than acknowledging the customer and taking the order and getting it entered correctly, they continue their sidetalk, about last night, this weekend, etc. Its been 3 years since we moved here, ive talked to corporate and the manager but it's like they smile and nod and curse you out in their head..then after 30 min in line, you can go about your day. We pretend this one doesn't exist, plain and simple, because the employees at this Starbucks have better things to do than their jobs. Customer service is dead here, sad but true. read more

Only go through this drive thru if you have like an extra 10-15 minutes. Always busy but not staffed enough. And the staff doesn't know what they're doing. I just had a horrible experience. Asked for a cold brew with flavor and heavy cream. I watched as she pulled out a gallon jug of 2% and poured it in my coffee. She handed it to me and I asked her, did you put in heavy cream? She looked right at me and said yes. uh, either she had no clue what heavy cream is or she just straight up lied to me. Will not be going back read more

First time here and it wasn't a good experience. Went to the drive thru. Asked for a second to look over the menu. Lady kept rushing me over the intercom. And when I got to the window she took her time to make my drinks. She also messed up my order! I also feel like she over charged me. $9 for two tall fraps!? No receipt either. Gave me my drinks and shut the window on me. Bad customer service. Old lady with glasses. Horrible! read more

Horrible service, stood where you order next to the register and was never greeted or acknowledged that I was there even though the girl with glasses stood there not doing anything and looked at me. Took us probably 5 minutes to get my drink when there was no one here at 8pm mind you. The morning crew may be better but don't come here at night. Skip. Go to Dunn Brothers instead. read more

Slow slow slow drivevthru! Not worth wait. Go to target one! Almost every time I come thru drive thru, I assume.....it wont be as bad as last wait time, but it usually is. I think this last one I spent about 15 minutes. read more

Terrible service! Ordered drinks though the Starbucks app and wasn't notified until I arrive to pick up the drinks that they're out of the ingredients. When I ask how this happens I'm told "we sometimes forget to mark off what we're out of". Then when I ask for a drink carrier for the 3 drinks that I bought anyway I'm told "I think we're out". You think? Once he's told to go and actually look he determines that they do indeed have them. The labor pool must be getting very shallow. read more

Longest Drive-they wait EVER! the line barely moved and I spent 15-20 minutes waiting in line and couldn't get out! So frustrating

Super slow service. It literally took 9 minutes to make an iced americano and I was the only one in the drive thru. Don't go here unless you like to wait. read more

Slowest Starbucks ever and it has a drive through you get stuck in if you need to leave. Being in the drive through this morning for 35 min and being stuck was absolutely ridiculous l will drive to another location this one is absolutely horrible I do not recommend it read more

The drive thru takes forever. They didn't realize they didn't have green tea for my drink until after I had already paid. I was in a rush and had three kids with me so I could wait any longer. Took a long time for my refund. None of the employees even seemed to care that it took forever. I don't recommend this place. Also, once you commit to the drive thru you cannot get out. Not a great design read more

Very nice people and my chai tea was ready super fast and tasted great! Not too much ice either.

I love Starbucks, but tonight I had a horrible experience and never plan to return to this Starbucks ever again. Went through the drive thru had ordered 1 beverage and there was five cars ahead of me, but sat in the drive thru over 30 minutes. This is absolutely ridiculous. I would of left if I could but no way out of drive thru. The 1 Car 2 ahead of me sat at the window over 10 minutes. I understand places get busy but that is ridiculous and they were around the building when we finally left. Advise not to go to this Starbucks if you need to go anywhere or have any plans as will sit forever. read more