This Starbucks location is located in a shopping plaza with other businesses. There is dedicated parking on the side of the business for customers. The business has indoor and outdoor seating available. Drive through service is also available. The business offers coffee, tea, hot drinks, fruit drinks, sandwiches and more. There wasn't a wait to order when I walked in. The barista I interacted with was friendly and helpful. I ended up ordering the Vanilla bean creme Frappuccino blended creme with 2% milk and no whip cream. The display case with bakery items has been removed at this location. I was able to pick my treats from a menu that was available at the checkout counter. I ended up ordering a chocolate chip cookie and a brownie. There is an option of having your desserts warmed up if you desire. I also got a complimentary puppucino (whipped cream in a cup) for my dog. I enjoyed everything that I purchased. My Frappuccino had good flavor and tasted good. The brownie and cookie were moist and flavorful. I would reorder all of them again & return to this location. read more

See all

This location has gone down in terms of quality. They are understaffed and the manager reminds everyone about it - as if you can't tell. We made a mobile order. Arrived at the store for drive-thru. The line was long like normal, so no biggie. The issues didn't arise until we got to the window, almost everything we ordered was wrong. Wrong drink given, we asked for a sugar free drink - we were given a sugar filled drink topped with caramel drizzle. The other drink tasted like just plain water. Wrong food given, we ordered chips were given something else. We ordered a sandwich, were given a croissant. All items were listed correctly on the order and the labels for the items. However, it was like they were making whatever and didn't care to look at what was actually ordered! Just be mindful and check your food before leaving. It was a very disappointing experience. read more

Love how organized they are, love how they can be quick but I don't like cold coffee when it's supposed to be hot. They employees are kind and relatable they work at making eye contact and trying to connect with the customer by saying there name multiple times (I.e. good bye Brittany) Tactics like this brings back social skills that have been hidden during COVID. read more

See all

I'm giving this Starbucks 4 stars for these reasons: 1. My order has never been wrong. 2. I never have seen an idle employee. This place has not been given enough reviews and it really is more than two stars. This is the one closest to me and while sometimes the drive thru wait can be long, just look at the number of cars in line. Everyone wants coffee. Maybe they are short staff and that's why the wait can be long at times, but normally, when I go through, it's never too long and I get what I ordered. I always order online. The only problem I have had was a couple of times they seemed to forget part of my order and I had to ask where the rest of it was, not a big deal to me. They are great at making the drinks as requested and I'm one who will request it differently due to dietary needs. read more

This location ALWAYS makes my pink drink correctly. I order it without ice and the ratio of açaí base + milk is always perfect for me. The baristas are always kind and work hard. They have decent seating inside but got rid of their comfy chairs after remodeling. I think their outside seating is great for catching up with friends! read more

What can I say? I've always loved Starbucks. I love the drinks and snacks and food that they have and definitely all the drinkware and their coffee to take home and the staff are always so nice and friendly. read more

I swear this is the slowest Starbucks, aside from one in Fuquay where we waited 50 minutes for an order last week. Every time we stop at this one, the wait is ridiculously long. Yesterday, our drinks were at least an inch and a half down when given to us. There were only 3 cars ahead of us in the drive-thru, but it was still a over a 20 minute wait. We pulled away only to find they made one drink wrong. Well, the lobby was locked and the drive-thru line was now going around the building, so we were just screwed out of a drink. They charge to much for this lousy service. read more

I don't reccomend this starbucks to anyone in the area. I was enjoying my Frappe when i felt something solid and pulled out this piece of plastic from my mouth (item on my finger on the right side of the picture) read more

Starbucks - Caramel ribbon Crunch Frappe - Coffee & Tea Near Me - Knightdale, North Carolina

I spend at least three orders worth a week at this location. I normally use the drive thru and most times, it's clear. However, there are times I will be put on hold for a while before taking my order. This one time when no one was in front of me, I was put on hold for more than a minute, by far the longest. I am not sure what's going on inside, because it didn't look crazy busy. I almost wanted to just pull up to the window and place my order there. But I mean, my new year's resolution is an upgrade from my last two years', that is, more and more patience. So, I waited. Anyway, the service is always great once the staff are engage, but having your customer put on hold for no apparent reason is unacceptable. I've only been in the lobby once, unlike the common SB size, the inside is tiny. Tables are very limited, and I don't think it can accommodate multiple big groups. I think one big improvement is to make sure the drive thru is constantly moving fast, otherwise it defeats the purpose. read more

Update: this location on the inside is larger than most with plenty of room to work. Plenty of smiling faces. Alexis & Josh are the bomb.com. I think they've slowly improved. Misti was quick and spot on with our super particular order. Brennan is sweet. Drinks are to par. Drive thru a little slow but hey - it's all good. Small interior but enough wall outlets to go around. Super friendly group of people working here. We've been by several times and the customer service is on par. Give them a chance. read more

See all

This drink is pretty great but I ordered a grande with no ice in a venti cup and I've ordered this before and the cup was waaaay more full. Being a former barista, I know I over paid for barely half a cup of drink. This is embarrassing for $5.68 read more

See all

Ordered an iced matcha tea latte without ice and a quarter of the cup was empty. Starbucks associate reasoning was, "because the ice provides foam and without it the cup doesn't completely fill up." Which is strange because I order it the same way at other locations and the cup is always full. Will not be going back to that location. read more

Starbucks - a green drink in a plastic cup - Coffee & Tea Near Me - Knightdale, North Carolina

They do a good job at making drinks but make sure you download a fun game on your phone since you will be waiting in line for at least 20 minutes. read more

Starbucks - Coffee & Tea Near Me - Knightdale, North Carolina

I always come to this Starbucks bc it's close to work and I never had an issue but I had placed a mobile order for just a regular refresher nothing special added to it but I went in and they were busy but I waiting 30 mini for it and when I asked about it the barista looked at me harshly and said it'd be out in a few minutes and you can clearly see no one was working on it and another customer never got hers and was told to hop in the line which was also long for her refund. Today was just not the day for them I guess but still why would you treat your customers like that read more

They ran out of peppermint mocha syrup, but a lovey barista name Charm at the drive thru recommended sugar cookie latte, with oat milk and it was so good! Was super stressed out this evening but with her recommendation and cheery personality, it really made my evening a lot better, plus now I have a favorite latte for the season. Thanks Charm! read more

All the problems with this place are logistical, and it mostly stems from (in my absolutely uninformed opinion based on anecdotal observation) the basic corporate structure of the franchise. 1. The drive-thru can take very long. Literally 10-15 minutes from arrival to departure. This is less to do with inefficient workers and more to do with the menu. Those "milkshakes" people call "coffee" take a while to make. If people order more than 1, then the line gets backed-up. Same with the "food". The "ovens" are at the very furthest point from the drive-thru window, and everything has to be removed from the cellophane wrappers, heated up individually, and if people order more than 1, it backs-up the line. Occasionally there's the "perfect storm"--someone who orders several "milkshake"-coffee drinks, and several hot food items. If that happens, you're going to sit in the drive-thru for a very, very, very long time. 2. Getting your drink inside can take very long. Again... totally logistical. Because of the "app ordering" sometimes the place seems empty on the inside, but in fact they are getting crushed with online orders. I'm not sure if there's a process to fast-track those orders, or if the orders at the register just get buried in the avalanche. 3. There's not another Starbucks between 540 and... the entire eastern part of Wake Co. Therefore, this place gets SLAMMED. Technically there's one in the Target across the street, but it isn't drive-thru, it doesn't open until Target does, and people might not want to get out of their cars and walk 50 yards for their coffee. Combine that with the other logistical issues... and you can be waiting 10-15 minutes. 4. Sometimes, if you just order straight-up coffee, it's served mildly warm. I'm not sure if that is because it sits for 10-15 minutes while you wait in the drive-thru, or if they run out of coffee and just mix espresso shots and warm-water believing that it's an adequate substitute. The staff has always been, for the most part, very nice and hardworking. The store is very clean. The coffee is pretty much the standard quality from all the Starbucks. The main problem is that sometimes it can take a very long time to get in, and get out of this location. Again, that isn't the fault of anyone in particular, it's more-or-less because it's a high-volume location, customers are ordering drinks that are very time-consuming to make, they serve "food" but aren't set-up like a restaurant, the drive-thru is clausetrophic (seriously, it's like you're in a tunnel), and if you're in a hurry or not in the mood to wait, it can be a very hellish experience. read more

Not sure what's changed but this is the slowest Starbucks. I've waited in like for a solid 30-45 minutes at times. A long wait is expected at this point read more

The length of time it takes to order is ridiculous. Every time I come, it takes more than 30 minutes. This location needs to work at a faster pace or bring more employees. read more

Starbucks - Coffee & Tea Near Me - Knightdale, North Carolina

Today December 24 at 11:25 AM I visited this location to pick up my online order only one item was ready which is totally okay. After waiting a while I went to let the barista (wearing shorts, hat, name starts with an A) know I was missing an item and she ignored me. Like flat out ignored me to where another customer noticed and I was a little embarrassed lol. Apparently she was working drivethru but I don't think ignoring walk-in customer is appropriate & the drinks were not good! read more

This is personally my least favorite Starbucks location that I have visited. Order ahead has not been available for at least half the time I've considered coming to this location. I'm not sure why as I've been to several busier locations and this has never been an issue. I had to turn away bc the drive thru line had to be at least 15-20 cars long and I simply did not have 20 minutes to wait for 1 drink. The service isn't bad (hence not giving it a 1 star rating) and I'm aware the associates probably can't help this, but it's frustrating. read more

If I could leave zero stars as a review, I would this is only for the afternoon crew and this certain worker as well named Ayanna I ordered a mango dragonfruit refresher and a chocolate java mint frappuccino I was going to order a pink drink as well till I found out they didn't have strawberries to add to the pink drink so I didn't end up ordering anyways to the main review and issue I had about the location I received my refresher reasonably fast which I was happy about but when I didn't end up ordering more they seemed ticked off which it's not like it's my fault they didn't have strawberry's for the pink drink and I waited like 23 minutes for the Java mint which is wild and when we asked for the drink they just said they swore they made it while I was literally in front of where they handed out the drinks and all waiting like how do you swear you make something and I don't see it where the drinks are normally placed it's astonishing to see them try to lie and deceive you will never be coming back read more

This place very horrible, been here this morning with my little boy to enjoy birthday morning but not like what we get . I ordered my drink with the formula on my phone after tell her that I have in my phone then being screamed at me that can not see without look at my phone and asked me and my son get out of the line don't distracted the people behind us . I though I was first come first serve or because of we are Asian then she is racist eventhough I'm trying ask her how much longer is my turn but she said she doesn't know and don't know what I'm talking about while she waved and server the customer behind me and banned us. . I'm wondering if she couldn't read the words and listening either how can she working at this position to make mixing stuff and serve the customer . This is the worse experience and unprofessional for customer service such as a big branch like Starbucks. So sad . Without any apology or guilty after mistake. read more

Took 20 minutes for a tall nitro in store. Seemed like they were more concerned with the drive thru orders than filling the orders in the store. I had to purposely ask the barista to make my order after waiting for so long. read more

If paying $6 $7 bucks for a cup of lukewarm thick milk is your idea of a treat than this is your place. The quality of the lattes here is almost undrinkable for a self proclaimed coffee connoisseur such as myself. 3 out of 4 times I have to go back Bc of an order issue. Sometimes it's not worth it and I'm just out the money. I assumed it was lazy employees but when I saw new faces but unimproved orders , I am drawing the conclusion that who ever is training them is unqualified too. read more

Starbucks - Supposedly a caramel brûlée latte. Zero flavor weak old tasting - Coffee & Tea Near Me - Knightdale, North Carolina

Horrible service, I ordered a custom flat white was given an 8 ounce cup of weak watered down coffee yesterday evening.I returned it for a grande weak coffee . It went well with my old soggy tomato mozzarella panini read more

Starbucks - New grande 8 oz - Coffee & Tea Near Me - Knightdale, North Carolina

See all

Slowest drive thru I've ever been through. Every single time I've came. Staff is cool though.

Slowest Starbucks in the area. Add at least 10-20 minutes to any expected order time.

One the worse location lines are always long for drive thru inside same is a wait and don't order online is even worse because they worry about the drive thru read more

I have never had an issue at this Starbucks. If something doesn't taste right and it's a new flavor I am trying, they are quick to replace it and are super friendly about it. I frequent the drive thru for mostly convenience however I have utilized the inside service as well. It could be a bit cleaner at the counter where I pick up my drinks sometimes but other than that, I enjoy the friendly, efficient service. read more

This is the worst Starbucks I've ever been too. I've given them countless chances and they continue to mess up my order each time with an obnoxiously long wait every time. Do not go here. You will be dissatisfied and disappointed. read more

Hands-down the worst Starbucks I've ever been to in the country ...Starbucks need to open up another location in Knightdale/Wendell or fire this management. Service is poor ...Drive-through always has 20+ cars blocking other parking lots and I just spent 40 minutes getting a coffee in their drive thru at like 3 pm on a Saturday . If I could give negative stars I would read more

Extremely slow. Plan on sitting in the drive way for 15 to 20 minutes just to receive a luke warm drink.

Pathetic. Had they given me a receipt like I asked I would have asked for my money back instead of waiting 27 minutes for a cup of coffee. Poor management. Put a new cashier on solo on a busy Saturday morning. She didnt know where the buttons were, didnt put my name on my order and couldn't print me out a receipt. Poor training. Food came out in 5 minutes but by the time I got my coffee food was cold. Will never go here again. 7 people behind the counter tripping over each other. Idiots in driverthru blocking people parked. Save yourself! read more

I actually love going here ! I usually go inside and the customer service is great. Everyone is usually quite friendly and fast with making drinks! read more

The drive through line is causing lots of traffic issues. At times I can't get a parking spot because the drive through line is blocking access. The line is supposed to flow on the back side of the parking lot tailing towards Best Buy. No one ever lines up that way though. Lastly the service is really slow. Nice staff. read more

I will give you all two stars because you "tried". First let's start off by how my drink was asked what it was after I paid. Then they proceeded to give me a drink that was wrong and then another drink with no ice, finally I got my drink and it was still wrong but I took it and kept it moving. Please improve guys, I may give you another chance. read more

Hands down the slowest Starbucks, even mobiles orders can take upwards of 20+ minutes, especially when busy, with drive thru even slower.

They can't make coffee without dumping a whole sugar bag into the drink. I asked for a iced matcha tea latte and they gave me something that tasted like McDonald's iced frappe. I was about to get blood clotting right there and then of the amount of sugar added. read more

the woman at the drive through speaker was so rude. the speaker was messed up so we couldn't understand what she was saying. we pulled up and said we had a mobile order and gave the name and we fully could not understand her at all after her repeating herself just once and the second time she repeated herself she quite literally yelled asking how many items in the rudest tone so we just pulled forward. employees need patience and understanding with their customers. we get it, you hate your job. read more

Poor poor service. In no way enforced social distancing, waited thirty minutes for my one drink, one of the employees took off her mask frequently, very disappointed read more