Best customer service by far. Always friendly and helpful and understanding. Even when at their most busiest. Elizabeth helped me out in the drive thru after ordering two delicious green tea frappes. Highly recommend this Starbucks above others in Lacey. read more

When I saw that they were putting in a Starbucks in this location I was overly excited. It is on the way from my house to I-5 and it HAS A DRIVE THRU! So now, there is literally no excuse to not stop here in the morning if I have the time to do so. I haven't had any issues with incorrect drinks, and the drive thru is large enough to accomodate frappy hour. The location is in a high traffic area, but since it's literally on the corner of two busy streets it's incredibly hard to make certain turns at certain times of the day from the strip mall parking lot, so be prepared! read more

I've been there two different times in the afternoon hours and once your order is put in, 2 people continue to do "chores" behind the counter while you are waiting forever for your drink. A line will form and you keep waiting while 2 people are doing nothing with the drink orders. Customer service first, your shift work chores after!!! read more

I just grabbed an Americano with caramel..at 2:45 pm. Something VERY simple & it was terrible . I wondered why it only took 20 seconds . For one thing she didn't stir it so all flavoring was at bottom . Made the drink taste awful. I went to Trader Joes to sample their coffee & it was fantastic. Found a new place! read more

I'm really upset with my experience at this Starbucks yesterday. I had a 50% off coupon for a pastry since it was croissant day. I ordered the ham & cheese savory square. In the time I ordered to the time I got to the window should have been enough time for them to get it warmed up. When I got to the window I was told that he was waiting for it to come out of the oven. Then he disappears... he comes back with another guy that tells me they are out. Really? Why did it take so long to figure that out? So unprofessional! read more

Love this place, always makes a GREAT coffee! Alex is my favorite, her coffees are delicious

I have a love hate relationship with Starbucks. I usually shop at small, local coffee shops. But I was traveling for business and this place was on the way to work. I find that the quality of espresso drinks depends on the training of the staff. The drinks are good. I've notice in many drive through places that the speed of service in store tends to lack. Not at this location! They have plenty of sitting options. Another pet peeve of standard Starbucks is the number of comfortable sitting options. I've seen people scope out a coach like it's the last coffee-bean. This place has six! read more

I'm so bummed to have to write a negative review about this Starbucks but my last visit on Sunday August 2nd really put me over the edge. I come here (almost) every week day morning and have for the past few months. I get the same exact drink and have had better than pleasant experiences every time. Apparently the weekend drive thru crew is NOT on the same level as my 7 am weekday crew is. This is a tip to all barista's out there. There is a right and wrong way to put the lid on an Americano, if you put the lip of the lid (that you drink out of) on the seam of the cup it will drip when you take a drink all down your shirt (super cute look when you're on your way to work). When I was handed my drink I did what I often have to which is hand it back and ask them to turn the lid (not a big deal at all) but this time I got a reaction that I'm not accustomed to. She actually said to her coworker that questioned what was wrong when I handed her the drink back "APPARENTLY I put the lid on wrong. How Dare I?" with a lovely eye roll. Thanks to that experience I won't be returning to this Starbucks and have actually started going to a locally owned coffee stand instead. I'm bummed that this one barista ruined my experience here for all the other great ones. read more

I have a gold card... Chocolate corssaint is to die for Black ice tea. Is great and they no serve beer and wine and live entertainment too

Who doesn't love Starbucks! We go at least 1x a week if not more when we're rolling in the rewards stars. My husband loves the nitro cold brews and the blonde espresso. Kids are a fan of the ever changing cookies and cake pops and I like that they can do a keto drink that will help me stay on plan! Will definitely visit again and again. read more

I'm only rating this so low because of the SLOW DRIVETHRU! it doesn't matter what time of day...you can never get thru in less than 10minutes!!! read more

This place has a relatively quick drive thru wait time in the afternoon on weekdays and the early mornings on the weekends. I LOVE the inside of this Starbucks! It has this great big, high table with the high chairs. It reminds me of a great place to do homework for art classes - it has massive & numerous windows. It is my second favorite Starbucks location, but mainly for the interior. read more

Starbucks is Starbucks, right? Wrong. There are some that are lovely to just hang out in, and others that are very unpleasent. Its not so much the decor (which is mostly the same) as it is the ambiance. This is a great place to just hang out. More relaxed. The people who work here are nice. Oh, and the decaf drip coffee I got here was REALLY good. I was very surprised. Nice and smooth, yet bold flavor. read more

One of my favorite drive thru Starbucks! The staff is always so friendly. Plus, they always make my order correctly and even though it's always busy they are very fast! read more

I stop here everyday on my way to work since I work in Lakewood and live in Lacey, it's easy. Within the last couple weeks the service has significantly gone down in the early morning times. So has the quality of the food. The last couple bagels I've gotten have been burnt and hard, with the wrong cream cheese. Chocolate sauce smeared either on the bag or even inside of the bag. All of my drinks I get are soy, more often than not I don't get soy milk but they make sure to charge you for it. I don't know if it's just because they are so busy in the mornings that there is just no time for quality to them but it's definitely becoming a problem. At this point I'll just stop at a different Starbucks somewhere between work and home but will be avoiding this one from now forward. read more

This Starbucks receives five stars because their customer service is consistently phenominal. I can rely on this location to always make my coffee and snacks exactly as I want them, make them quickly, and serve them with a smile. There are however some things about this location that are super duper sucky. The location of the building is horrible!!! It's cramped into a small corner of a strip mall and there's like 4 parking spaces there. The parking is so horrible that everyone does drive threw instead, which leads to cluster f@!k number two. The drive threw line has around 10-14 cars in it at any time. This has caused backups onto the main street in front and causes people parked to be unable to back out for 15-20 mins. read more

Spacious, lots of seating, and varied seating: tables, cozy chairs, benches. Using the wifi to get some work done, music is mellow and not too loud. read more

Very disappointing. Dirty store. Rude, zero personality, employees. They didn't fill my mobile order because no one was paying attention. No apology. She just asked a fellow employee, " can you get that? ". read more

I think this location is messy, seems like no one is cleaning the tables the floors in general disshoveled.

Sweet Barista so close to closing time! I didn't feel rushed or like an annoyance walking in to order 3 drinks and food 10 min. to closing (yes I was that person). My latte was perfect! The atmosphere is cozy much like any other Starbucks but it is large! Big enough to meet a small group and have space. I was reluctant to try any food but was starving, got the Mac&Cheese...Aaahhh-Mazing!! I ordered another on my way out the door! read more

I have to compliment the WONDERFUL staff! I recently started driving out of my way to come to this particular Starbucks because from the 1st day they have remembered my name and my drink order. My coffee is perfect every time! read more

This is my go to place to get cold blended drinks and they do such a good job on the drinks. Also if you ask for water you can get it for free! read more

Quick service,good drink . It's my favorite place when I'm craving for frapuchino .It's nice place to take a selfie too ;)

It saddens me and my wife that we will no longer being picking up "Veronica's mobile order" great reliable service from the multiple Sarahs and company. read more

I am very disappointed in the service I ordered my drink through the drive through when it wasn't very busy with my mom, the girl seemed confused overs the intercom then when I got to the window my drink was completely messed up and it was supposed to be iced but it was warm. read more

I love their blended drinks and pastries. The staff here is friendly, the only downside is that they are ALWAYS busy. there is always a line both inside and at the drive through. read more

My favorite Starbucks because their drive-thru is FAST and accurate! At many other locations I've had to wait forever in line, but these guys must have a secret system. Wish all Starbucks' could be this quick, friendly, and accurate. read more