Placed a mobile order in advance, got to the Starbucks and my drink was ready, had to wait about 15 minutes for my chocolate chip cookie, I actually had to go up and ask the cashier, and was given attitude along with the cookie, no "sorry to keep you waiting!", nothing. Oh and the chocolate chip cookie wasn't warmed up like I ordered it. Definitely my worst Starbucks experience. read more

If you're confused and don't know what to get here's some great things on their menu Mocha frapp Vanilla frapp Cotton candy frapp Caramel frapp read more

I really put off writing this review for a while. I just had nothing to say about it. And honestly, I still don't. As far as Starbucks go, this is the Starbucksiest. It's on Wash, so I'm guessing most of their traffic is like me: passerbyers out doing shopping, etc. (I'm usually hitting this one on the way to church). As such, I really haven't formed a, "Heyyy, Aaron! Iced americano today?"-relationship with them. But I've been here so many times. But they've all been forgettable. But it's better to be a forgivable chain shop than one negatively remembered. All in all...This is the most 4-star rating I could possibly ever give. It's just Starbs. read more

Staff are not friendly. Ordered a slice of bread and a latte. Used the restroom after ordering and when coffee was ready, had to ask for my bread. How long does it take to put a slice of bread in a paper sleeve? Barista was rude in her reply to me and never even looked up at me read more

I had a terrible experience with the staff at this Starbucks. This was really unusual because most other Starbucks I've been to have friendly people working there. This was a case of them talking so loudly behind my back that I heard them. I'm always polite, so I have no idea what their problem was, but it made me feel like crap. read more

The worst SB in Madison as it's always a chaotic mess. You are better off going out of your way to the Monona Dr or Capital SB where they pay attention to details and know how to handle the rush of a crowd. read more

I love this Starbucks, especially in contrast to the Sun Prairie one. There's been a few occasions where the people working the window went to hand me my drink and realized it was made incorrectly, and had it fixed, unlike the workers at Sun Prairie who just seem to pretend they hadn't seen the mistake. Very friendly employees and good service. read more

This is by far the best Starbucks on the east side. Do not waste your time at the "Starbucks" in the mall, it's not even a real Starbucks!! This one is always clean, always friendly and if the service isn't great 9 times out of 10 they'll make up for it! read more

So I normally won't compose a review for chain stores, but this one time I'll make an exception. Coffee is good as usual, but I have to honestly complain about one of the staff members. In my view you can have an excellent product but rude staff can drastically reduce your rating. I had just came into the store and ordered. The young lady at the counter was very nice and completely professional to customers (sorry I'd mention you but there was no name badge seen). Another team member, who appeared to have just arrived for her shift (name begins with a M) took over at the bar making drinks. At first everything was seemed fine but busy but then the sarcasm and unprofessionalism came through. Not even 30 mins into her shift and the verbal complaining started in front of customers. Fine, we all have bad days, probably better not to announce it to everyone. Called a drink out for a customer and the customer wasn't sure if it was hers. Name had coconut in it and she didn't ask for anything with coconut in it. Instead of explaining that it was her drink, they had just changed the name she passed her off to another team member who began to explain, but then she promptly cut in and spoke to the customer herself in a harsh tone. Truthfully surprised the customer didn't snap at her. Work can suck sometimes M. Don't take it out on customers. read more

They always blend my coffee the best! The service is fast and efficient. It's close to my home and my job too!

I really do enjoy a nice relaxing environment, even thought he coffee was 'to go', I still felt right at home in this Starbucks. I have been is some Starbucks that have been nothing but busy, chaotic, and noisy. This one was far form that ambiacnce. read more

Quick service, but some sales items were "mislabeled". When I went to purchase one of them, it rang up at a higher price. The cashier said that some of the sale stickers must've fallen off and accidentally stuck on others. Seriously? It was firmly placed on. read more

I am very disappointed in this Starbucks. The drive-through line was very long and it was not going by quickly. I asked for a dragon drink, and was given the wrong refresher. My friend that was with me got a pink drink and there was chunks in it. And our iced caramel macchiato was very very sticky. I've never had such a bad experience here. read more

Normally this Starbucks is great and their customer service is amazing, but I was just in there and ordered a Dragon Fruit Refresher, received it and it didn't have the Dragon Fruit in it. When I asked the barista about it she said they were out, I then said I wouldn't have ordered the drink if that was the case. She then she changed her answer saying there was a little and annoyed took my drink back...she then asked another barista to grab more Dragon Fruit right in front of me and they had a whole bag full of it. I'm not sure why I was lied to about this, but I found the whole experience very rude. I understand being busy(no one was in line behind me but the drive thru did have a line), but you shouldn't lie to your customers if you can make the drink requested correctly. This Starbucks seems to have a whole new staff now and is disappointing to me. read more

I stop here often for freshly brewed decaf coffee. It's always on pour-over so I have to wait a few minutes, but, hey, it's fresh. Sometimes I splurge on a seasonal latte or a flat white, but generally speaking, it's the best tasting coffee within walking distance to my house, so they get my business. This place is always busy, but they make sure to take care of you. It's much appreciated. read more

These baristas know their stuff. The lattes are consistently delicious at this location and the staff are awesome.

When I order a quad venti latte that costs $6.70 and I specify no foam, I expect the drink to be full. Over half the time it is not full. What I get is little more than a grande. Not going there any more! read more

Typical Starbucks layout, nothing unique. Very friendly staff. Seating is cramped during busy times. Sometimes there are no tables available so then it's on to Cool Beans down the road. read more

I love Starbucks! All the drinks are pretty amazing, and not too expensive, I would definitely recommend if you are a coffee person!

This was my first time at this location. Both drinks I tried to ordered, they were out of 1 or more ingredients.. so finally I just ordered the foam macchiato. I ordered a Venti and it wasn't nearly close to being full and there was hardly no coffee in it. I also asked for coconut milk and got almond milk. Very disappointed and won't be going back to this location read more

This is my go- to Starbucks for drive through service which is cheerful and quick. Today, partner had to pee, so we went inside. Oops. It took a good 5 minutes to to wait for the couple ahead of me, then another 7 to get my drink. *sigh* Next time, she'll have to hold it. read more

The people that work here are awesome! They are always so nice and helpful and they always remember my manager and I, right down to the drinks we order read more

Very inconsistent quality. My fiancé got a cold brew with sweet cream, and it was literally chunky cream. He tried to have them fix it but they claimed it was normal... I never know if my coffee will be good or not. read more

Great service, they were pretty fast on my order on a busy Easter morning. I like that they keep the store and BATHROOMS clean. Almost every Starbucks I go there restrooms are trash and the whole store is just a mess. I get it there busy all the time, but take care of your property. Very friendly baristas and good customer service then other Starbucks I go too, if your in the area check them out! read more

Worst Starbucks out there. To make one coffee we were waiting for 30 minutes. The drive thru is also a joke on how it's arranged. Will not be returning. read more

This Starbucks is 2 minutes from my house.It is on my way to work. I am sad to say it is not such a great place.The staff is not super friendly, barely smile when waiting on you. The wait is often long and today there were many flies in the shop---Visualize the food case being opened. I hope the shop cleans up, gets more friendly and becomes a place I want to stop at again! read more

worst starbucks i have ever gone to. it was so busy and the workers were rude and in no hurry. would not recommend. took 20 min just to get a basic cold brew. i also asked for a size upgrade cause of the long wait and they said no. unacceptable. read more

Good location with great baristas. Loses a star because I like to sit and read while I have coffee and this place is always crawling with flies in the summer. read more

Great iced coffee as usual and I spent the day working as their internet was top notch!

Went there Tuesday and Wednesday of this week they seriously were so slow and there were 3 of them walking around doing nothing. One time I ordered an ice tea which they forgot about and the 2nd day I ordered a hot tea that they forgot about. read more

The best thing about this particular Starbucks is the crew. Friendly, accommodating and not too mention a very attractive bunch. I'm always surprised by the speed and knowledge the baristas provide. read more

This was my first time going to this location of starbucks. I decided to go through drive-thru(since its supposed to be fast and convenient). I regret doing that. The guy did not greet me, and asked straight up, "what can i get for you today?" I told him, "2 tall Caramel Ribbon Crunch" He asked me "what? Can u repeat please?" I said "sure, I said 2 tall Caramel Ribbon Crunch". He said "alright, pull up to first window, we'll have it ready for ya" I pulled up to the window, it took him about 2-3 minutes to finish the conversation he was having with his co-worker. Then he finally decided to talk to me by saying,"ma'am, can you please repeat your order, what was it?" I kindly repeated it again. He said alright, and it literally took him 7 minutes. I could see from the window there was only ONE guest upfront(it was 9:38pm) it wasn't busy at all. While he was chatting with his female co-worker and trying to figure out how to put the lid on. When he turned to me with my order. The co-worker took it from him and said oh i made the wrong one. Then she took extra started making another one(i assumed) it took her ADDITIONAL 4 minutes!!! i drove away and pulled into the parking lot, got in there and asked the girl upfront "what is the point of Drive-thru?" I told her i had been waiting THAT long. She said "Oh it doesnt happen that often, this guy is on training, what do you want me to do?" I told her "nothing, but this new gentlemen should have told me that 'ma'am, it will take couple minutes, sorry for the inconvenience' " During my conversation with the cashier, the young girl who made my order turned around and rolled her eyes at me and raised her eyebrow then said to the new guy"seriously? The order didnt take that long" i ignored that because i didnt wanted to deal with all that and cause a drama in there so I got my order and went home. Turns out to be that the young girl made my order totally wrong and made Caramel Frappe instead of Caramel Ribbon Crunch. I'm so disappointed with their service and I will never go there again, ever! Employee like this NEED to understand that they get paid because of the customers! Honestly, It was such a horrible experience because of employees with rebellious attitude. read more