Way too small. Got my coffee order wrong No food items available. Ever. Go to a different one

Awful customer service from what looked to be the manager. Would not change my order from hot to iced and told me to call customer service. However Josie changed my order immediately and was SO kind! 5 stars to Josie! Someone promote her!!!! read more

Customer service was terrible and the manager was very inconsiderate. My app was not showing my birthday reward, but I had my ID to show them proof and they said they cannot honor it so I was like can I talk to a manager and the manager was giving me all these problems didn't want to see my ID for approve anything when I got my drink it tasted spoiled read more

This location gets pretty busy, they really need to chill on the ice though Sometimes order can take a while to be made, overall drink tastes good, even though it was 70% ice. I ask for light ice for that reason. read more

Starbucks - Light ice... - Coffee & Tea Near Me - Madison, Wisconsin

Rude staff, zero customer service, felt more like a McDonald's than Starbucks, they're so miserable

Worst customer service very rude. Would like to see a more friendly environment. Drinks tasted good but would still rather go somewhere else

Call ahead about a half hour before you want your order. Staff is very slow and can only focus on one thing at a time. They do acknowledge your there but then ignore you to do other things. Wait on the customer, take their money then continue with your work. Money walks if you don't take care of the customer. There are plenty of other coffee shops around that want your business. Will never go back to this one read more

Once again..another hours of operations change. Now closing at 2 pm instead of 7 pm. What's the matter, can't find anyone to work for your extremely low hourly wage? Everyone....please visit STEEP and BREW just 5 minutes away on Odana Road. BETTER COFFEE open daily until 6 pm. read more

Love my Starbucks and they love me!! Best Starbucks in Madison!!! Barista Beth and Miles are the best!! read more

Starbucks - My usual ice coffee two shots with splash of coconut milk and a ham cheese sandwhich - Coffee & Tea Near Me - Madison, Wisconsin

Starbucks are pretty standard and consistent with the products offered and quality of product. This location stands out however has been incredibly SLOW. I've had this issue in the past and I've always kept giving them another chance. At my most recent visit to the drive-through I waited 30 minutes to get a cold brew coffee. The biggest problem is that once you're in line, you're trapped. At least at the Greenway Station location you can get out of line at any time. During this trip cars were honking, people were frustrated, and I was regretting ever wanting coffee. employee who handed me my drink was pleasant and my order was correct... however, no apology or explanation for the ridiculously long wait. No sure I would be back. read more

I am not one to review ever...but sitting in this drive through for 50 minutes now, got nothing but time with a line of vehicles in front of me to go. Seriously not at all exaggerating. From the time I order up to the time I'm hitting the window...I'm just hoping my drink will still be hot.‍ Absolutely mind blown.‍ read more

You know, I really come to Starbucks too often for my own good and most of the time, I'm not buying something for myself, like in this instance, I bought a cold brew for my boyfriend. Which is fine, because he likes caffeinated drinks more than I do. (I'm trying to get him to sign up for a Starbucks rewards but I shall see how successful I'll be, that way he can get a free drink for signing up and a free drink on his birthday which just passed recently.) All in all, this Starbucks is pretty standard, drinks are made well unless you customized it to the extent that it may be a challenge for it to be made. My only other concern is the cleanliness inside the store can get quite messy, and the trash doesn't get clean out as much as it should. I understand the store can get busy at times, but that just means more staff is necessary in order for it to be adequately cleaned regularly. Other than that, I'd say, the remodel on the store was also interesting but having the drive through can definitely come in handy when we don't want to have to walk into the store in order to pick it up a mobile drink order. So with that in mind, be sure to just order your drink in advance using the mobile app and then just pick it up inside or via the drive through. read more

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Your average Starbucks with the drive-thru. This location is very very busy. Theres cars on drive-thru all day throughout. Workers here are nice but they can be slow at times fulfilling so many other orders. What I really like about this location is that they have 2 large tables. That means theres seats available almost every time I go in. Theres also 4-5 smaller tables available and 2 comfy sofa seats. Honestly speaking, its not the cleaniest. Its pretty filthy. Trash on the floor and trashcans are always full and flies flying...its pretty bad. One day I stayed here for almost 7 hours and I was freezing to death. I know many other SB locations are cold too but wow, this one was literally killing me! I noticed my drinks cost a bit more than what I paid in California by 5-10 cents for a Grande Iced Green Tea for example. Dont know why? Tax is definitely cheaper here in WI than CA so I dont know whats making it cost more. Anywho, drinks are made well with the friendly staff, I will be frequenting as I have been everytime I come to Madison. This is the only location thats close from Boyfriend's place, so I got no choice. By the way, 2 restrooms are available! read more

Not an out of the ordinary customer service experience. Not cold, but certainly indifferent. No eye contact made directly to me, but of the 3 others standing and awaiting their product. One and all received a vocal notification, consisting of merely a name. In my case mispronounced. Complete barebones efficiency. Machine. The din of the room, primarily from the business side of the service counter made this even more evident. The line of cars outside is why I wandered inside, hoping for a teensy bit of proof of life inside. I found none. My least enjoyable Starbucks experience in as long as I can remember. Being among the waning few that have the vaguest memories of both my first visits to any Starbucks, but more significantly, the brief time when my first visit was to the store that is world famous as the one it all started at some 40 years back. I'm pretty sure, though it's unlikely a real memory, that the baristas at that day and age, and that store were human. Certainly were animated enough to spawn a billion offspring in so few decades later. read more

I'm surprised this location is still running. There's no order ahead, the lobby is closed, and the wait time is a minimum of an hour. The worst part is once you're in line to order and realize it'll be an hour you're stuck and can't get out of line. Reading reviews it's crazy to think this location has been operating this way for at least 3 years. Something needs to be fixed or this location needs to be shut down. This cannot be normal. *updated: they just stopped taking orders? At 2 pm. There was only one car at the window and they said they were so backed up on drinks but the lobby is not open and they are only doing drive-through order? read more

By far the worst Starbucks! Even when ordering ahead on the app, you're waiting 45 mins to an hour. Tonight around 4:15pm, I waited in line 'till 4:45 only to realize they closed early? There was still about 7+ cars behind me waiting. I sat at the speaker for about 5-7 mins, said "Hello" a couple times, finally went to the window and no one was there, lights were off. The window had a sign that said they close at 5, it wasn't even 5 yet, and I was in that line since 4:15. Not that it matters, but I will no longer go to this location again, but maybe it'll save someone else their time :) read more

Awesome location. Super friendly staff who always perfect whatever i'm ordering. Always quick service and helpful recommendations. Food is always hot and tasty! read more

Pickup order is never ready when I place the order through the app. Probably has nothing to do with staff and more of a technical issue. Still annoying. Greenway Boulevard location is way more dependable. read more

Not to expose myself, but I go to Starbucks a lot. This location always gets my order right, and the baristas are very friendly, but I feel like I can only give 3 stars because of the wait times - particularly the drive thru. Every single visit I've had to this location, the drive-thru wait has been at least 25 minutes or more. I think my personal record is 40 minutes (on a Sunday afternoon). I'm not sure what it is about this location that causes it to take so long. I'm a basic white girl, so I'll keep coming here! But be warned, it probably won't be quick. read more

Every time I come to this Starbucks they always make my drink wrong. When I told the employee it didn't taste like the like how every other Starbucks I have gotten this drink at, the employee was very snappy with me and said she made it the way I told her which was not true. If I could I would give this Zero star review. My advice is to go to a different Starbucks. read more

We did a mobile order and little did we know, it can only be picked up through the drive thru. The app had said that the order would be ready in 7-8 minutes but as soon as we placed it, it changed to 25 minutes. We didn't have time to go through the hour long drive thru. There was no alert about pickup being in the drive thru line. When we tried to cancel the order, they did not refund us. read more

I give zero starts to this location This Starbucks sucks ! They never do anything right, I paid 14 dollars for a pistachio coffe and tasted just like water. When another locations do their job, and make them taste like pistachio. This place it's always bad. Not the first time they don't do the order good. read more

Starbucks - Coffee & Tea Near Me - Madison, Wisconsin

just came here this morning, they put my drink to the side and we're making other people's order before mine and forgot it. they kept passing the drink back a forth for who to make the drink! when I got my drink it's was disgusting and they made it completely wrong!! i came an hour before I started work and I still ended up late cause it took them 30 minutes to make one fucking drink! read more

Do not order your drink inside. No matter how long the drive thru line is, do not order your drink inside. This is the slowest Starbucks I've experienced- they only care about wait time for drive thru orders. I wait 15-20 minutes every time I order inside or via mobile order. And workers appear unfazed by how long people stand waiting. Long story short, use the drive thru or go to another location read more

This has got to be one of the most poorly run Starbucks. They are in a very busy location due to the number of businesses nearby plus the highschool. You would expect they'd have this down to a science. You would be wrong though. Everytime I stop in there are at least 5-7 people standing around waiting for drinks. I've waited close to 15 min for my order once. Additionally the location is horrible because of the parking lot and drive through set up. I've almost been hit or gotten parked in on more than one occasion. Since I'm no longer a Starbucks loyalist, I'll be frequenting local coffee shops instead. read more

Un - Friggin - believable Eight employees racing around and it took ten minutes to get simple quad shot Americano read more

Worst Starbucks ever. 30 minutes to wait for a coffee even after pre-ordering on the mobile app.

Avoid! Adding a drive thru or second order line to a tortoise paced establishment was a mistake. Today it took about 15 minutes in the drive through line (aka the minimum amount of time here) then I got the wrong order. I go inside. Order again after advising of the mistake. Guess what? I'm in my car again to find I've been given another wrong order. I could have made breakfast at home in less than the 30 minutes and $7 I spent today. Could have just tore my money up since I got nothing to show for it. Avoid! read more

I was super bummed that this Starbucks was under renovation when I first moved to Madison in the summer. I've only gone a couple times since it was open, but only to the drive-thru. The prices and the drinks are the same as everywhere else. I always get a soy latte, so I'm not too picky as long as I'm caffeinated. I didn't have any issues with drive-thru, other than the slower service on Saturday afternoon. They were nice to my dogs though, so that's good. A huge plus is that they're open at 5:30am. It's good for when I have to be up super early and don't feel like making coffee at home! read more

This is one loud Starbucks, or can be. Otherwise it is about the same. Ok coffee, reheated frozen food. Place was slammed, but staff was still nice and they were working on keeping it clean on a snowy sloppy Wisconsin morning. read more

This is the slowest Starbucks I've ever been to. I go here a couple times a month and the waits are always 20-30 minutes, and that's at odd hours with just a few cars. I cant imagine coming here at a busy time. read more

This is a grande, I popped the top open when I got home to see this little amount. Looks like they only put a tall size amount in here. 25mins in line is not worth it to not even receive a full cup. read more

Starbucks - Coffee & Tea Near Me - Madison, Wisconsin

I'm the least impressed with this location. One time they totally forgot to make my drink. After waiting got several people who ordered after me I finally asked about it and they somehow lost my cup. Not sure how that happened. They quickly made my drink but didn't really apologize for it. read more

Starbucks - Passion tea lemonade - Coffee & Tea Near Me - Madison, Wisconsin

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Starbucks coffee on the whole is disappointing, but it better than no coffee. This location is convenient for my work, but it is literally ALWAYS dirty. I got a coffee there the other day, and there were two people sitting down next to a sign that said "sitting are closed". One of the people sitting there was clearly there to work because his things were all around him, and he had his laptop open. The worst part was that he wasn't wearing a mask. Ew, you guys. read more

I wish I could give this location less than zero stars. The worst customer service EVER. I have been a gold card Starbucks carrier for 20 years and have never been this disappointed in a location. I ordered ahead and was told that someone else must have taken my drink and they made no attempt to remake it for me. UNBELIEVABLE! read more

I'd give zero stars if I could because I didn't even get my $18 worth of drinks. Their drive thru took 50 MINUTES! Half way through the car line, I ordered on my phone to speed things up. When I get up to the speaker to order, I tell them I already mobile ordered & paid. & that my drink says it will be ready in 10 more minutes, & I'll just pick it up at the window when I get up there. Nope! I'm told that it will take them another 30 MINUTES! Once the lane went to 2 lanes, I drove off. I was done waiting. Someone please explain how their turnaround time is an hour? That's slower than the slowest restaurant. & you can NOT just drive off! Your car is completely stuck!! read more

On my first few visits here, after they opened and a few months after that, I was met with slow service and a crowded seating area. I read review after review about the long line at the drive thru and how poor the customer service was, so I was reluctant to even try this location. On my most recent visit there I can say that they have stepped. it. up. They finally have enough staff to work efficiently and quickly! I am here during a crazy happy hour ($3 frapps) and they are working quickly and also maintaining a positive attitude and environment! My tip still stands -- this place is freezing! So if you tend to get chilly, as I do, make sure you bundle up if you're going to be working inside for a while. Also, because this location is very busy, they do tend to run out of things during their busy hours which can be a bummer. As long as you have a backup favorite drink, you're good! read more

Not surprising this place has such a low score. Very slow. Completely unorganized. No system for mobile order pickup. And the staff straight up ignores you if you try to ask about your order. read more

I waited almost 40 minutes for my coffee. No one was willing to help me. I asked five time for my order. I'm not coming here again. read more

Interesting! I placed a mobile order (with points = $0.00) while sitting in the store, saving a table, and figured to approach the register to ask about it after the line disappeared. But I didn't have to! My name was called and I picked it up from the server. What I don't get is... what if I was in the drive thru waiting? How did they know I was physically present in the store? Hmmm. read more