Friendly, helpful staff. Of course I had to pick up a Florida tumbler! The store seemed a little larger than average to me, but that might be because I usually use a drive thru or purchase at the mall. The staff looked like they actually enjoyed being there, which is a good sign! 90/2025 read more

This is perhaps the worst managed Starbucks in the entire country. In the 40 minutes I waited for a single iced drink, the employees ran around like chickens with their heads cut off and pushed out mobile order after mobile order, completely ignoring the cafe orders. At one point there must have been at least like 30 mobile orders sitting on the counter melting / the food cooling down (see picture). Needless to say, my order got lost and if it weren't for Heidi (who was working off the clock, I might add), I don't think I would have gotten it at all. Shoutout to Heidi, but the rest of y'all can do better. Recommend Dunkin, Kava, or Wake up Marco instead, which are all similarly priced and nearby! read more

Starbucks - All mobile orders sitting out melting / food cooling down - Coffee & Tea Near Me - Marco Island, Florida

Great Starbucks location located on the main road (Collier) in Marco island. We used our mobile app to order ahead and our two drinks and two sandwiches were ready to go upon our arrival. Employees were super friendly and had lots of energy early in the morning. The bathroom was very clean. Only negative was my breakfast sandwich (bacon, egg and cheese) had raw, fatty bacon on it. My husbands was cooked perfectly so I think it was just a fluke. read more

This Starbucks is great! Nice seating options to come to work on your laptop or just read. Every time I've came here, I leave with a smile on my face. I've got my coffee in my hand ready to start the day. They also have friendly staff! read more

It's a hit and miss. One day your coffee is amazing, the next it's watered down or overly sweet. This location is constantly going through employees which seems to be the reason for the inconsistency. read more

Thank for saving us on this rainy day! Freshly brewed coffee! Made to order where you can see drinks! Clean place with excellent customer service! Softly playing music that doesn't interfere with your eating and conversation at the table! read more

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A very good Starbucks. The employees are friendly and attentive. The manager is as well. It's clean, with the only miss being not enough soft chairs. Orders are filled speedily and they always fix any errors graciously. read more

Nice to see a friendly face early morning while on Vacation, Matthews took our order and was pleasant and friendly to every single customer before me ! read more

Starbucks - Iced shaken espresso extra shot and salted caramel cold foam - Coffee & Tea Near Me - Marco Island, Florida

crazy slow ! it took twenty minutes to get two drinks when asked what was happening I was met with the nasty attitude from two of the women there wish I got their names the place was dirty as well such a shame I love Starbucks this place was the worst one I've ever been read more

We've been to a lot of Starbucks over the years and we've learned that consistency isn't their strong suit. Even in our hometown we have 4 Starbucks within a short distance from our house and their now necessarily equal with one in particular we don't do to anymore. However this has to be one of the worst. My wife had a peppermint white chocolate mocha and I had a peppermint mocha. My first thought was mine tasted like an americano with peppermint and whipped cream. My wife's was equally bad. We ended up throwing both out. I have no idea how they could possibly mess both drinks up this badly. If this had been our very first experience with Starbucks, it would have been our last. read more

I am simply amazed at how horrible this Starbucks is on Marco Island! For a location, I used to go out of my way to try and get a good coffee. I now will go out of my way to avoid it all costs. All I wanted to order was a flat white that's it instead I get a no foam, no micro foam, burning, hot scorched, milk disaster funny enough is this isn't even the first time it's happened in the last two weeks please teach and train your people how to make drinks properly. I can see why Starbucks is struggling right now. read more

Not much to say. I did the mobile order as I typically do with Starbucks these days to avoid the delays of waiting in the store. Everything was prepared rather quickly and was able to pick up when I walked in. Staff was friendly and seemed to be running smoothly. It's the only one on the island (I think). 2 orders on 2 separate days with no issues. read more

Starbucks - Irish Cream Cold Brew - Coffee & Tea Near Me - Marco Island, Florida

Great personalities here. And hard working. Busy place and they are going to as fast as possible.

Coffee shops are supposed to be places you can enjoy your beverage and maybe read or get work done. This one is extremely loud and the staff had no self awareness to keep distracting noise to a moderate level. I can understand normal noise - ice machine blending, coffee brewing, etc. But imagine having to take a work call while store employees are socializing/yelling at each other, and other employees dragging chairs along the floor and disrupting any customers present. Absolutely abysmal. read more

My iced shaken espresso with vanilla was made perfectly! I did a moble order and it was ready in a timely manner as well.

An employee was standing outside taking drive thru orders. I don't mind this, however she was far in front of the menu screen. I like to see all of my options before ordering. It wasn't busy at all, only one car in front of us. Coffees were wonderful! Recommend this location. read more

Starbucks - Coffee & Tea Near Me - Marco Island, Florida

On vacation and I found the local Starbucks. For me it's like finding something I left at home. It brings a natural routine to my day. Anyway, it seems like this location is not busy any time if the day and it's more relax. Since I was on vacation it fit my style. The location vibe was a little off for me but very clean. The staff seemed ok but not extremely friendly. There were a few customers hanging out but not many. It made me wonder.... read more

Starbucks - Outdoor morning view...beautiful - Coffee & Tea Near Me - Marco Island, Florida

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They prioritize mobile orders and drive thru. I placed my order at 8:32am it's now 8:54am haven't gotten my order. Kept asking about my order was told "It's in queue" turns out the lady who took my order never even ringed it in. Very frustrating experience read more

Went here every day when we were on vacation Excellent service and staff extremely friendly.

this place is the best place for coffee. the management and crew are the best. they deliver an awesome experience and friendly service. love yall read more

Starbucks - Coffee & Tea Near Me - Marco Island, Florida

Great all-around experience. My first-ever visit to Marco Island, and this is one of the island's many friendly features. Staff with smiles and esprit de corps. Best Starbucks coffee I can recall ... let alone awesome triple-featured water: a treat in itself. Spacious seating area. read more

I placed a mobile order for white chocolate mocha today and cinnamon dulce latte. My husbands white chocolate mocha tasted like a mocha and 1/3 of the drink was empty. He brought it back and the server told him it was WCM. He explained again it tastes like mocha. She dumped it out, made a nasty face then proceeded to RINSE HIS CUP out, like they were short on cups. He asked her if there was a shortage on cups and she then threw the cup away and got a fresh one. This associate is a disgrace to the company and needs customer service skills as well as retraining on how to make drinks. read more

Good Starbucks. Got my order right, only complaint is that they were out of most of the food options. Sitting area was nice too.

Was in Marco for 3 weeks and got Starbucks a lot. Despite being busy with both mobile orders and drive through, my drink was always on time, the place was clean, there was mask compliance, and I thought the staff was friendly read more

Awesome drive through experience ! The ordering process was very easy and the "voice " on the other side was very friendly! Had the iced caramel macchiato which was better than most other Starbucks locations I tried. Overall awesome! Keep it up Starbucks Marco Island!!! read more

We went here on 3/28 at around 9:30am. We ordered an ice coffee, reg coffee a egg bites. The cashier was so rude! We were given the egg bites and reg coffee right away but after 30 mins I asked the barista if my ice coffee is almost ready and two employees looked at me and said " the sticker has not even printed" they were so rude that I walked back to the cashier to get a refund for the egg bites and iced coffee! The cashier was again very rude. The refund still has not posted with my credit card! We would NEVER recommend this store and the employees need to be reprimanded! Probably never go back to a Starbucks again. read more

This is a pretty good Starbucks location. I can't really complain because my mobile order is always right and ready 99% of the time I get there. I place a mobile order here practically everyday on my way to work, usually 10-15 minutes in advance of when I'll arrive so it gives the baristas plenty of time to get it ready. I don't like to be the customer who orders on the spot and makes the baristas feel rushed. Anyway... so aside from my mobile orders, I dinged a star for customer service. For the most part I get greeted if I go inside to pick up my order or the ladies will smile at me. The older ladies and the guys are the friendliest at this location! It's the younger girls working here that give me a bad vibe. They always look mean and annoyed to see me, and never say hi. And sometimes if I choose to pick up my mobile order in the drive thru, I feel like I have to struggle to get it. I park as close as I can to the window and it's like they are dangling my order out the window instead of reaching out and handing it to me, so I feel like they want me to struggle to reach for it. Regardless, though, most of my experiences here have been great and I will continue to order here. Just be careful if you're here during season because wait times can be pretty long and the customers get rowdy from waiting. Be patient! It's not Starbucks' fault all the snowbirds and vacationers bombard the place at once. read more

Disgusting. After supporting this company for 8 years I've come to realize that Starbucks has lost its quality. Store #26924 has AWFUL customer service. After getting the wrong order I kindly asked for my drink to be remade and the barista referred to me as an "as**ole" and proceeded to give me the same drink without remaking it. Alli the manager voided my transaction and didn't even offer to remake my drink. I let her know that her staff used profanity towards me and she did not even bother to apologize. Alli and the new Barista with the white head band need additional training. Hope my review can help both of them master their craft at making coffee and customer service... read more

Pretty mediocre Starbucks. Sometimes a cup of commercial, premium coffee hits the spot. This particular Starbucks is nothing special. They do have a drive-thru, but I prefer walking inside. When I did go inside, there were only a few people in front of me; however, it took way too long. Some of the staff knew the customers, and they were just chatting. When I did get served, the coffee was hot and fresh enough. Bottom line, there are better coffee shops on Marco Island like Wake Up Marco, which is just around the corner. read more

I'd give negative stars, if I could. As a long time Starbucks customer who spends upwards of $350/mo on coffee and food from this company and has visited locations all around the world, this is hands down the WORST Starbucks location I have ever visited. The staff here is not only incompetent, but extremely rude and disrespectful to their customers. My bad experience started today when I placed a mobile order, like I do multiple times a week. I parked my car and walked up to the doors to pick it up. I have been doing this for the entire time I have been quarantined down here in Florida. Today the door was locked and a sign outside read (and I'm paraphrasing) " Please wait and a barista will call you when your order is ready". I thought this was strange that the door was locked, but just thought they are trying to stop people from congregating inside in the small area they have blocked off for pick-ups. So, I waited...and waited...and waited. After waiting a significant amount of time, almost 10 mins, I tried to get the attention of an employee inside. When I did, she gestured to me to go through the drive-thru. Frustrated, I pointed to the sign and she gestured again to drive around. This was HIGHLY aggravating, because there was NO signage stating that the pick-up window was closed and that all mobile orders were to be picked up through the drive-thru window. So, I drove through the drive-thru to pick up my order. A frazzled woman begrudgingly handed me my order, saying in a distressed tone, " sorry for making you go through the drive-thru, but we are short staffed". I responded calmly by saying, "maybe you should just put a sign on the door telling people that all mobile..." before I could even finish my sentence, the woman next to her and the one who gestured to me to drive up, piped into our conversation in a extremely nasty tone, pointing her finger, " maybe you should treat us with RESPECT"! Are you f-ing kidding me?!? How in any way was I disrespectful to them or her?? I'm the customer who was inconvenienced and had their time wasted because of their incompetence. I was simply trying to suggest a way to alleviate the confusion they were causing for other customers. If anything, this location and it's employees were extremely disrespectful to me and of my time, by not taking the 20 seconds it would require to write up a sign to direct me where I needed to go to pick up my order. This woman that got nasty with me is always working at this location. I constantly hear her complain to her fellow employees how she doesn't want work and wants to be home or about hating customers and how everyone are "assholes". I've never said anything before, because it was never directed at me or really my concern, but this woman needs to be fired for her overall attitude and treatment of customers. She is heavyset woman and wears a TON of garish makeup, so beware of her or just DONT go to this location. I'm not the only person who has had a bad experience with her or knows of her and about her attitude. I've talked to at least 5 people who say that she is just a nightmare. How is this woman allowed to talk to customers? How is this ok? I have contacted the Starbucks Corporate Offices to file a official complaint with the Disyrict Manager about this location and this specific employee. Do yourself a favor and drive the extra 5 mins to the Starbucks off the island to get a better experience or beware of the wrath of this cranky miserable woman who hates her job and the customers she's serving! This location is never getting my money again read more

Hey I know it's Starbucks - but when you have to deal w the crappy service at a local one, you take the time to boast the good ones. Super friendly service, especially the people working the drive thru outside. We will be back ! read more

Nice new building. Wish they kept the other one open too, but oh well still good coffee! Cool inside with indoor and outdoor seating. read more

Starbucks - Watching all the hard work. - Coffee & Tea Near Me - Marco Island, Florida

Wow - Complete, utter chaos in the Starbucks at 11:15 AM on this Sunday 12/29/19. Placed a mobile order for 4 drinks and waited over 50 minutes with a line 5 people deep around the mobile order counter. When we arrived. Customers were very unhappy, numerous drinks came out incorrectly and after 50 minutes of waiting they finally said we lost a ton of mobile hoarders so whoever needs one come up to the counter and re-order?? When our drinks finally came out , two out of four of them were still wrong - you think the least they could do is give us a couple drink coupons and apologize but it seems they were just trying to maximize profits. read more

Wow so much improved! First visit here last year was absolutely horrible. So bad in fact that we avoided this starbucks our whole vacation! But I'm happy to say today's experience was delightful. Everyone seems very happy and friendly! Jerry was super smiley and helpful! read more

Since 5-star reviews seem to be suspect I'll give the new Starbucks on Marco a well deserved 4. The location is great no matter whether you are coming on the island or going off. And the drive thru has no equal on Marco, it is really spacious and easy and just plain nice. Even entering and exiting to the street Collier Blvd is easy - no matter which direction you are going. And the staff fell all over themselves with being helpful and nice. A grant addition to a beautiful island. read more

Worst Starbucks in America. It all about staffing. I would fire them all and start over. Great facility but the experience will ruin your day. Thankfully there is Good Morning Marco for a great cup of Joe with and uplifting barista. read more

Hands down best starbucks I have been to... the staff are the kindest people. They greet you as soon as you walk into the door and send you off kindly as you leave! Our drinks were awesome as well! Thank you to the workers at Marco Island Starbucks, keep up your great work! read more

Hit and miss Starbucks location depending on the workers of the particular day. Usually I go to Wake up Marco but it closes around 4pm, so it leaves me no other choice but to go to Starbucks nearby. Don't get me wrong I do like Starbucks, however, as others mentioned some employees here are quiet unprofessional and seem to having such bad time working there. At some point you even feel sorry for them for having such torturing day. Drinks also depends on baristas who work at that time. For example, one time I had an excellent service with young lady who served me awesome green tea latte, however, other time I had worst experience with blonde guy who seemed to have worst time of his life taking my order and making my drink. read more

I have been coming to Marco Island as a snow birder for 10 yrs. I am a once or twice a day Starbucks customer on Marco and back home. I was looking forward to the new location for better parking and more room. It has been a huge disappointment . The staff is wonderful, but the design of the building is terrible. There is minimal inside seating, the seats are all crammed together with no personal privacy. The acoustic design is also terrible, the noise level is so high you can hardly talk. The outside seating could have been made much better with proper landscaping to buffer it from the busy road. It appears that someone took a standard strip mall store design and put it down on beautiful, unique Marco Island. All the long time regulars I have talked to as well as some of the staff agrees that this store design is very, very poor. Your local DM and Regional Director should be embarrassed. The tourists will still come and the money will still flow, but it could have been made a much better experience. read more

Rude,rude,rude server taking orders at drive thru. Manager did nothing. Will not be returning to this location and will be telling friends and family about my experience with this location. read more