i quit starbucks ngl it's so in organized there, short hours, no breaks in the overwhelming days when we're getting cussed out by customers and our reputation sucks read more

Super poor service!! Staff is talking to each other but not working. 3 people behind the counter, 2 talking to each other ignoring customers while the line is getting longer and longer. Don't go there! It's a waste of your time and you might not even get what you paid for. read more

Been here a few time and my experiences here have been the same... -Long lines, slow, takes forever -You finally get to the counter and they don't have what you want -Coffee was lukewarm read more

My partner and I are really sick, sore throat and all. We stopped at this Starbucks and were delighted to meet this amazing barista named Natasha. Five stars for her amazing personality, beautiful smile, and exceptional customer service skills!!! read more

Starbucks - Coffee & Tea Near Me - Newark, Delaware

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The single worst Starbucks experience I have ever had. I am pretty sure the staff is purposefully going as slowly and ineffectively as possible to get people to leave. They were over a dozen people in line, and it was taking an average of 10 minutes per customer. It would take several minutes to order, and then the cashier would go in the back or walk around and start working on the drink, even though there were other employees. Only one register worked. I waited for nearly an hour to buy mugs as gifts only to be told they could not sell them because "the barcode won't scan." No announcement had been made even though others had brought up mugs to buy before me, and all of the mugs were still on the shelf with no sign indicating they cannot be sold. Wasted an hour of travel time waiting for nothing. read more

Omfg this place is horrendous. Dirty and disgusting. Forget about it, it'll take 30 mins to get the wrong drink. Better to wait in the long line instead. Corporate - please come check this place out. read more

I never get why people bash some of these locations. Where else are you going to get your coffee on I-95? I mean sure the Starbucks that is outside instead, but why bother? Go inside the welcome center, get in line, and go to this Starbucks. The staff was fast and friendly. read more

What's not clear on Maps or the website is the stand alone Starbucks at this welcome center IS NOT 24/7 - only the Starbucks within the center is open all day. Makes no sense. The stand alone with the drive thru is the most obvious, and is o oh oprn 6am-7pm - but service seems only available well after 6am as I've stopped numerous times and though open the service is beyond slow (even to having to honk at the window). Being from the west coast, this is NOT up to the service of a standard west coast Starbucks - but certainly is up to the east coast standards. Easier to stick with WaWa.... read more

Love that they added this new drive through Starbucks. Instead of having to park, unload tge kids and walk inside, we gas up our car, and pick up some coffee ^_^ We take road trips to to Jerz & NYC regularly, so definitely a good addition. Also a plus to be able to see our server/cashier while ordering at the menu. That's something I haven't seen around. Ordered caramel frappe with whip cream & the new cinnamon almond macchiato~ Both were delish :D read more

Starbucks - Coffee & Tea Near Me - Newark, Delaware

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The slowest, the most unwelcoming, most confused, no sense of urgency group of people I've ever encountered at a Starbucks. They make you want to go to WaWa or Royal Farm!! read more

This refers to the Starbucks at the I-95 rest area (called The Biden Center). there are two Starbucks here. The outside stand alone drive through is just OK. Mostly they get the order correct, but not always. Don't drive away without tasting your drink to make sure it is what you wanted. The inside Starbucks is terrible. The help are employees of HMS Host, a concession operator and appear to have little or no training. Today I got two totally wrong and horrible tasting coffees and that was after a remake. I also observed several other people complaining about missed ingredients etc. Use the outside store please! read more

A new stand-alone Starbucks at the Delaware Travel Plaza... a welcome addition to my usual mid-way stop to New York. Easy in, easy out, drive-thru! read more

Starbucks - Coffee & Tea Near Me - Newark, Delaware

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would give this zero stars if i could( this is my first yelp review i usually never post but this experience was so bad i couldn't resist)- staff was unbelievably rude and passive aggressive, i kept asking for food items to eat and the barista kept yelling that they were out of all these food items and made me feel super uncomfortable- then i only ended up getting a coffee since i didn't want to deal with the attitude anymore i watched another customer ask for caramel drizzle on her coffee which they forgot and the barista aggressively took the drink back and drizzled an obnoxious amount into her coffee out of annoyance and the girl looked so upset my sister asked for an impossible sandwich since she's vegetarian and she yelled back and said all they had were meat items which made her uncomfortable, she also ordered a pink drink which basically tasted like dirty water, and my bf ordered a frap with oat milk and they proceeded to dump 10 gallons of whole milk in the blender, and when he mentioned to her that he ordered oat milk she gave so much attitude and it still ended up tasting like chocolate water. the staff was just super rude and they all looked like they hated their lives which effected the customer service. 0/10 recommend just drive to a different location read more

This is the worst Starbucks I have ever been to. I ordered a single tall hot chocolate and I received a cup of room temperature milk with barely any chocolate flavor. I also waited approximately 20 minutes for this cup of milk. How can anyone ruin hot chocolate this bad. read more

The Starbucks card system was down for the day. Instead of posting it somewhere, they let people stand in long lines just to find out when one went to pay that one could only use cash or credit. At least the other store across the parking lot had the decency to tell me before I ordered. read more

This Starbucks used to be a quick efficient stop along the highway. Now, even without a line, they are sloooow. They have no sense of urgency with anything, and their food case is crickets. I wouldn't stop unless you're looking for a 15m wait for a drip coffee and sandwich. read more

My feet hurt and I sit 90% of the day.... located inside the travel center... Ugh! Same old same old over and over... What can you expect from a multi-national chain? Pretty much slow service and huge lines! read more

Convenient location right off of the highway, but if you want great service & you want to grab your coffee and be on your merry way...don't stop here! Slow as hell!!!!! read more

Absolutely horrible experience, do yourself a favor and hit up the sunoco for your coffee. I get this is a road stop, but still as a chain you expect some sort of level of service, quality of product, consistency, appropriate level to fill a cup, etc. Don't hold your breath, not here. Had the pleasure of going through the drive thru. No one was in it so not high demand. Ordered a grande decaf, a grande darkest roast you have black, then a THIRD drink a Christmas roast with three pumps of pumpkin. Apparently there was some confusion as we were asked wait is that two or three drinks? Appreciated being asked as to clarify a correct order. We started THREE and went through all three again. Pulled up paid got the decaf and Christmas roast. Then the employee sat there. We let her know we were missing a drink, to which she proceeded to tell us we weren't which was interesting as not only did we order three drinks but we were ASKED how many and did the whole dance again. She then told us no you said two, well uh no we didn't, but are you going to argue with me. You didn't pay for it she said the amount and shut the door. We sat holding a 5 with coffee sitting there to pay. When the window opened explained we have to pay, great we have been waiting to do so. The cherry on top was the mystery third coffee was filled so high that there was no way to have it handed to build without it spilling and burning me. Which is perfect as I'll make sure to get some pictures as it blisters over and to contact corporate. read more

I hearts the bucks but this one sucks. I waited in line for almost 25 min before i was even waited on. REALLY ?!?! There were more than enough people behind the counter to have service run smoother and faster . When i got to the counter i realized that they dont have the app scanner so the young lady who range me up have to manually key in my # ! really WTF ???? Dont come here if your in a rush I cant with this place i just cant read more

I drink Starbucks almost daily (it's my favorite coffee) and I stop at this location a couple times a month. While the staff is always friendly, the wait time is consistently and often considerably much longer then it should be and much longer than the Starbucks locations I stop at in Wilmington or any DD I stop at. If there are two cars in the drive through, you can expect a 6-8 minute wait. This locations prices are probably 20% more expensive than other locations for what I presume to be its alleged convenience, but it's wait times are far from convenient. Stopped in yesterday around 7pm and they were out of dark roast. When asked about a pour over, I was told it'd be at least 5 mins. Ended up taking a pike place. Stopped by today and the line was out of the drive through lane. I just kept on driving... read more

I would give this place a 0 if I could. The customer service here is horrible. The cashier, Krystal, rolled her eyes at me the entire time she took my order and was extremely rude. They were out of almost everything at 9am on a Sunday. Instead of the cashier communicating nicely other options to what I wanted she just snarked and rolled her eyes. I was very caught off guard by this because I rarely right bad reviews, but had to after this experience. Horrible service, long wait time, and they are unprepared. read more

As with every other shop in this Travel Center it was packed and very hard to get around when I finally got to the counter she tried her very best to get my order to as quick as possible , but it was still too much of a hassle. read more

I wouldn't recommend going to this Starbucks location. They have consistently gotten my iced coffee wrong, which i think is a simple order, just milk and a flavor, probably 4 of the past 5 visits I had. They are also slightly more expensive and don't usually have as many food items as other Starbucks in the area. Although the location is convenient, it's worth it to drive a little farther out of my way to go to a different Starbucks that will have what I need & get my order correct. read more

You might as well stop for some coffee since you're probably going to be stuck in traffic for a long time on this section of I-95. The new Delaware Welcome Center building is actually quite nice, and has a number of other restaurants to choose from. read more

Starbucks - Starbucks Coffee - Coffee & Tea Near Me - Newark, Delaware

My god. It is the slowest Starbucks ever. 3-4 minutes a drink- we are 4th in line and going on 15 mins... worried about the folks on the inside. If I could give less than a star I would. read more

Ordered $15 worth of coffee. Yes... Can you believe this place charges more than a Starbucks in Times Square New York City??? WHat the what?? A grande Cafe Latte normally is 3.85 in Times Square this place is 4.20???? Is this place really 35 cents better??? really??? To top it off, there was no half and half. Who the heck keeps watch on supplies? I bring the 2 empty half and half canisters to the counter and tell the staff and the barista. This barista (dark skinny guy) just totally ignored me, like refilling half and half is beneath him. I'm standing there with these empty canisters for literally 10 minutes. I asked again only for him to act like he didn't hear me. I have a loud voice. People across the hall heard me. The good thing was, the cashier that took my order saw that I was waiting. She came over to ask me what's up and then got my a bottle of half and half FROM THE BARISTA'S STATION!!!! Anyways, she was cute too. But how dare that barista!!??!!?? So because of the long wait, my coffee got cold and the half and half made it colder. On top of that the coffee was not as good as a normal Starbucks. Boooo barista. Attitude sucked. And his coffee sucked. Very disappointing all around. Except for the cute cashier who was helpful. read more

I beg of you, do not visit this Starbucks. This review is for the Starbucks INSIDE the Welcome Center. Where to begin...this was the worst Starbucks experience I have ever had. And based on the reactions of the other customers, it is safe to say it is one of the worst experiences most of them have ever had. 1) The service was bad. The employees were uninterested in their job, and they either didn't speak to the customers or were rude when they did. 2) The service was BAD. We ordered our beverage at exactly 2:26 PM (per the time stamp in the Starbucks app) and received two drinks (caramel lattes) 23 minutes later. There were about 5 people ahead of us. There appeared to be 4 employees working, but only ever two out front, working the bar and register. The person working the bar had absolutely no sense of urgency, working at an extremely slow pace. Occasionally, all four would be there, and they would just stop working altogether. 3) The service was REALLY BAD. A person who got their drinks before us had to complain a lot to have what she wanted made. They appear to have made, without her having okayed it, one of the refreshers (it appeared to be a Pink Drink, or one of the others with coconut milk) with almond milk. She, understandably, did not enjoy that. More on this later. 4) The drinks were absolutely DISGUSTING. We ordered two drinks: a grande non-fat caramel latte and a grande coconut milk latte. The employee rang it up, we paid, and then we waited 23 minutes. I have never had such repulsive beverages from Starbucks. They made the coconut milk latte with almond milk, not having informed me they would be doing so, and based on the experience with the other customer mentioned above, it appears they just make all coconut milk beverages with almond milk WITHOUT informing the customers. Additionally, the coconut milk latte had no flavor. It tasted like sweet water, and had absolutely no flavor of coffee. Upon taking the lid off, the liquid was TRANSLUCENT, looking like slightly brown-tinted water. It was as if they had just put a pump of classic syrup in the cup then filled it with warm water. Furthermore, the non-fat caramel latte was also disgusting. It had also a vague sweetness, but seemingly no caramel flavor, and the coffee flavor was EXTREMELY strong, almost as if they had put all 4 shots of espresso (the 2 for each latte) into this one beverage. 5) They weren't adhering to health standards. Everything was a mess. Trash was piling up out of the trashcans and onto the counter. There were milks out everywhere. The milks were so warm, the ice in iced beverages they were making would almost instantaneously melt. This location MUST BE shut down. It is an absolute disgrace to the Starbucks brand. read more

Hours on Google say open 24 hours. Drove up at 4:30 am on an extremely early work Saturday, and drive thru and store were closed. Very disappointed that I couldnt get my pumpkin spice latte read more

Stoped at 615 am for a breakfast sandwich; sausage, cheddar and egg. English muffin was toasted and warm, but eggs, cheese and meat were all cold! Yuk!! Didn't realize until I took a bite several miles down the road should have gotten my receipt so I could have called Starbucks and made a formal complaint! read more

This Starbucks is always a downer. If I'm having a great morning they guarantee to change that for you. The gal that took my order is terribly annoyed. Possibly a reflection of management? It's like she hates her life and wants to bring everyone down with her. I love the location because it's the midpoint of my long commute. The location is the only reason they get one star. Somebody help the staff, they are the most depressing bunch I've ever encountered. Sorry for interrupting you day with my coffee order. read more

They messed up the charges and one of the staff members (non-register) instead of apologizing were extremely rude after the mistake. Not getting coffee here again, I'll try Cafe Bakery next time or go to another rest stop. read more

Stand alone Starbucks located outside the travel plaza, much more convenient than going inside the plaza if coffee is the only reason for your stop. read more

this old lady women with white hair color, she is sooo unkind and rude... i do not recommend here and I hope the manager see my comment and she needs some help.... really read more

There was a long line of customers and several staff on site but only 1 person making the drinks, the others were taking inventory and one just kept walking back and forth. It would have made more sense for all to start making drinks until the line goes down and then go do inventory. read more

The line is ridiculously long and they left off a whole item on my order. When we brought it to the cashier's attention all she said was "oh sorry" and didn't even attempt to fix it. The line was way too long to have to wait through again. read more

Not a very good Starbucks. Sandwich was not up to normal quality. Bathrooms had line with five people on it

Aruna needs a lesson in customer service. Snarky comments and a terrible attitude is no way to treat a gold star Starbucks customer. If I ask for something double toasted I expect it double toasted not a complaint. I will go to the drive through starbys across the parking lot next time around to avoid this one inside the rest stop center. read more

Worst Starbucks I have ever visited. They're have a 7 people behind the counter that do not know what they're doing-the line just grows. I've never waited this long for a drink and food. read more

Peter has the worst attitude- no sense of customer service. He's extremely slow and working the drive thru like wth?? He is condescending and our wait was in excess of 20 minutes! Do not go here if you're in a rush or like customer service. read more