I've been to plenty of Starbucks, and this barista here with the cap (see photo) was very rude. The drink my aunt ordered at first wasn't like what she got at other Starbucks it was overly sweet and didn't have much matcha flavor. When she asked the person behind the bar why it was too sweet, he spoke to her in a very condescending manner. So she asked if she could get it made again, and they did, only for the second drink to have metal/foil pieces in it. When she brought this to their attention, he was very much like, "Oh well, I don't know what to tell you it's not us the blender is in one piece." I watched my aunt pull three pieces of foil out of her mouth. It was like he just wanted to double down that it couldn't be foil or their fault until another barista said it looked like the foil you pull off milk cartons. Once they all collectively agreed, he offered to make it again. At that point, she didn't want that drink because of the issues beforehand. So she ordered the mango dragonfruit, and he was still condescending because she didn't want it too sweet. The other baristas giggled because they knew his attitude, and you could tell he was annoyed and acting that way purposely. I was a barista for many years, so I get it. You can't make everyone happy, but as I sat and watched this barista's behavior, I felt it was very uncalled for, especially when there were foil pieces in our drink due to a mistake on his part. read more

Starbucks - Employee in the blacknhat behind the bar very rude. - Coffee & Tea Near Me - Oxon Hill, Maryland

My niece and I stopped by to cool off after a day of activities and window-shopping. What we had: (me) STRAWBERRY AÇAÍ LEMONADE REFRESHER (her) MANGO DRAGONFRUIT LEMONADE REFRESHER Clean store. Speedy service. Delish drinks. __ I eat. @f.hux I thrift. @DCthriftish read more

Not sure what changed but the team working today was outstanding. They got us in and out with kind welcomes and perfect orders. This location is convenient and comfortable. And my drink and pup cup were perfect. #Thanks #IcedBlackTea #HappyDrinking read more

Starbucks - Coffee & Tea Near Me - Oxon Hill, Maryland

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I had an amazing experience at Starbucks thanks to Nikki, Whitney, and Ari. They were incredibly friendly, patient, and welcoming from the moment I walked in. Their positive attitudes and genuine smiles made my visit feel personal and appreciated, not just another coffee stop. They worked quickly while still paying attention to detail, got my order exactly right, and made the whole atmosphere feel warm and upbeat. It's rare to see a team that works so well together and clearly cares about their customers. Great service like this is why I keep coming back. Thank you, Nikki, Whitney, and Ari for starting my day on such a positive note! read more

Starbucks - Coffee & Tea Near Me - Oxon Hill, Maryland

This location is of good convenience to me. The baristas are always friendly. The store manager Pedro is professional and helpful!

Let me start off with saying the customer service was TERRIBLE. The workers were rude, disrespectful and unprofessional. I went up to ask the team member who rang my order up to make a simple modification but I was met with attitude and smart mouthing for asking a simple question while she proceeded to laugh loudly in my face while other workers talked. What a great way to treat paying customers right? I guess you can't pay for good service.Nonetheless this is one of the worst locations due to its team. 0 stars if I could. read more

Before heading out on a road trip, my friends and I stopped to grab some coffee and breakfast from the Tanger Outlet Starbucks. Like many other locations, the store was clean and welcoming. Our cashier, Rosa, was pleasant and engaging during placing our orders. There seemed to only be 3 people working behind the counter and they were able to accommodate my party of 7 along with the other guest that were coming in. Rosa was helpful and clear in her suggestions as we ordered. Her positive approach can be seen as a model of serving from the heart. I thoroughly enjoyed our interaction. There's a rule in PG County for supplies such as napkins and straws where you have to ask the employees for them. It seemed to add an extra strain to the already busy flow and they were not enthusiastic about having to stop to provide these things, so that's something to keep in mind while waiting for your order. I had the iced oatmilk brown sugar shaken espresso, a sausage egg and cheese sandwich, coffee cake and parfait for the road. read more

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Service was absolutely incredible! Picked up a large order for a big crew, they had everything ready to go and even a cart to transport all the stuff in! They made my chaotic morning a whole lot easier. Thank you guys! read more

I have a small child who just wanted some water in his sippy cup and we were refused without a purchase. I spent too much money in Starbucks to not be able to receive water. I'm pretty sure this is also against the law. read more

Carolina definitely was an outstanding Barista Food Ham and Swiss croissant delicious The music atmosphere was calming The Best creation Moca Cookies Crumble Drizzi by Carolina see picture read more

Starbucks - Carolina's Moca Cookies Crumble Drizzi was no-cap . Hands down the best - Coffee & Tea Near Me - Oxon Hill, Maryland

the staff wasn't the kindest, but i understand they might've been really tired, there was such a big group of people inside ordering. i ordered a matcha latte and the vegetarian breakfast items and they were good! i also found the tiktok viral starbucks mug! ambiance was okay since it was loud from all the people inside read more

Starbucks - Coffee & Tea Near Me - Oxon Hill, Maryland

I am so freaking pissed! The website says this Starbucks opens at 8 am on a Sunday... I placed an order for picked up and the store is freaking closed! Please note the date & time in case someone wants to lie! What a waste of gas and time. If you guys open later than 8am update the app and sign on the door. Update: I called the store and a woman answered. First telling me the store is not open so I said the sign on the door, app and website says 8am even on Sunday. she proceeded to be nasty and say they have ppl out sick- which would've been understood and taken into consideration had she not been so damn nasty, rude and unapologetic. This covid shit is affecting all of us not just her. But for her to think she can be nasty to me for no reason, I snapped back without cursing and yelling. I will NEVER PATRONIZE AT THIS LOCATION EVER AGAIN!!!! read more

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It's a hit or miss with this Starbucks. When it's busy the service isn't that great but that's expected because the store gets so full. I've never had a wrong order from this Starbucks but I've had a few drinks here before where it did taste just like milk. But again sometimes there's nothing wrong and everythings normal so take that into consideration. read more

There are lots of negative reviews for this location but my experience has been quite the opposite and notably positive. My mobile order was accurate and came out promptly. And the man in the pic wearing the Santa hat deserves a raise! He was one of the most friendly, professional, and kind people I have ever met. He was taking customer service to another level. He was asking customers about their day, asking if everything was going well with order and even peoples families. He even congratulated a woman who was clearly pregnant when she walked in and you can tell it made her day! He clearly enjoys working her as do the other staff I've interacted with. Maybe they got the message from all the prior negative reviews or maybe this is a one off. But the feel is got coming here is that this is one of the better run Starbucks I've been too. read more

Starbucks - This man in Santa hat needs a raise. Super awesome person! - Coffee & Tea Near Me - Oxon Hill, Maryland

Again, no hair protection, no visor, no hair net. Don't be surprised when you find a hair in your bagel or dirnk! Rude customer service. I forgot, they are Starbucks. Customer service ain't important. read more

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Una persona amable tiene una sonrisa siempre ase las mejores vebidas nunca abia tomado una bebida tan buena de Blanquita .

Unfortunately this is the closest Starbucks to me so I keep trying. Today I ordered ahead like I normally do. When I got there, it was busy as usual so I stood around waiting to be acknowledged to pick up my mobile order. In my mind, if a customer walks in and waits by the pickup counter, that means they are looking for their already placed order. When I realized I wasn't going to be acknowledged, I tried to get the barista's attention and got ignored. I ended up following her down the counter repeatedly saying excuse me before she deigned to pause, roll her eyes and acknowledge me. When I asked for my mobile order she proceeded to only give me half of it and I had to ask for the rest. I'm really not interested in giving my $$ to someone who doesn't want to be bothered. If I wanted to stand around a Starbucks, then I wouldn't bother to order ahead. I'm not sure why the barista was annoyed about me asking for my order, but lesson learned. From now on, I'll just drive more out of my way or just skip the Starbucks altogether. At least my drink was good though. read more

I just visited this Starbucks at the Tanger Outlet in Oxon hill. The barista Jasmine is a goat! Blessed to have a few goats at this location! Someone change my mind. read more

Absolutely the worst Starbucks experience I've ever had. I put my order for 2 cold drinks and one medicine ball in at 215pm and did not receive it until 240pm. I do not understand how a Starbucks with this much volume can operate so poorly. Needs evaluation. read more

Never get complete order. Asked for extra matcha but still made regular one. Feel sorry for people who take someone's money without giving what they should. Hope there is other place came out and make better drinks than Starbucks. read more

I came in here this morning for a quick cafe, because I arrived at the outlets too early, and most of the stores were still closed. I went for a holiday spice for the first time this year, and ordered the salted caramel mocha frappuccino. They serve this style of frappuccino only during the Autumn season. I walked in and there were a lot five other groups of people who were already waiting for their drink order. I was able to place my order quickly, and it didn't take them long to prepare my drink. They made this perfectly. I ended up spending the next half hour walking around with my cafe while waiting for a few of the stores to finally open. read more

Starbucks - Coffee & Tea Near Me - Oxon Hill, Maryland

What's there not to love at Starbucks? I'm a huge fan of this establishment and yet I still feel the need to review each store individually. My reviews aren't necessarily based on the drinks or food but rather the service. This Starbucks is located at the Tanger Mall outlet and it's pretty central to all the stores. I love strolling in on a nice day, grabbing my coffee and swiftly breezing by every store. The shop isn't as large as some of the stand alone Starbucks locations but it still have seating available, if you choose to take a break. The line does get long since it's in a good spot of the mall and sometimes it could get a bit annoying having someone standing right in front of you while you're sitting and trying to enjoy your drink/snack. The service isn't always the best. I always sense an unusual amount of attitude when trying to place my order and most of the employees here act like they just hate their job and don't want to be here. The line builds up pretty fast which causes a delay in getting your drink. The staff spend a lot of time giggling among themselves and that can get irritating when you've already been waiting for 5+ minutes for your drink order. I won't say don't go in here, because you should always grab your starbucks :) but I will say, that it's very important that you prepare yourself for attitude and long waits. read more

Too much talking amongst employees instead of taking care of customers. Wow. 6 employees behind the counter and all 6 were more concerned with their own conversations instead of greeting and assisting customer. read more

It's pretty rare that a starbucks deserves a 2-star review. First, the place is a bit dirty. The staff, in particular, the guy with the beard on register, has zero customer service skills. It's not a one-off -- every time I've seen this guy he's barely communicative, and doesn't listen to your order. I specifically and clearly stated my order, it still came out wrong. His overall demeanor is of someone being forced to work there. Finally, when I told them they made my drink wrong, the girl on bar just shrugged. I'm a pretty easy-going person, but this place easily takes the cake as the worst customer service Starbucks that I've been to. read more

*this review is based off of a slow weekday service * they weren't busy This was a great stop to my shopping crazy filled day. I had low expectations and didn't expect much after the reviews I saw but they sure delivered. I ordered a tall caramel frap and it tasted delicious! I liked how they were quick and wasn't no time despite not having many hands working they got the job done quickly. The service was fast and friendly. I love how my coffee didn't have a cup full of ice! Most Starbucks locations I been too do this and I can't stand it! Yay for this store! I'll be back again to get my coffee mix on while I shop! read more

Starbucks - Yum! - Coffee & Tea Near Me - Oxon Hill, Maryland

Very slow service barista has no idea what they are doing. All orders scrambled in competent by all means

On Friday night I stopped here to grab caramel Brulee latte and to my surprise it was happy hour so my drink ended up being $2.62. My order was ready 2 to 3 minutes after I had placed my order. My drink was made to perfection. The staff was super friendly considering it was like 10:30pm at night. There were about three other patrons including myself and my best friend. The storefront was super clean. read more

This is one of the very limited food options @ Tanger and it shows :( The Starbucks is generally always packed and the baristas have a never ending list of drinks that need to be made ASAP. This leads to longer wait times. Also, folks generally leave trash on the tables and getting that cleaned up is a bigger challenge! I have often done the cleaning myself in order to avoid the delays in requesting an employee to clear out the table. Drinks, specially blended ones, are a hit or a miss - sometimes have too much ice leaving teh drink hard to sip, or have too little ice, thereby making it more like a latte than a frappuccino. I wish, Tanger has more food options to alleviate some of the load from this store. read more

WAITED 35 MINUTES FOR A SIMPLE HOT AMERICANO! Took a million mobile orders before me and had one slow miserable lady making all the drinks while her other 2 associates did nothing everything is so slow and not efficient by any stretch of the imagination! DO NOT COME HERE unless you have an hour to spare to wait for one drink and want lots of attitude from their lazy employees! read more

I ordered a strawberry green tea infusion at 6:09pm knowing that they close at 7pm like the rest of the mall. I arrived at 6:15pm only to finally be acknowledged at 6:30pm, to then find out that they "don't have anymore of that tea." When I asked for something comparable, the response was "we're closing, we don't have any tea." I ordered and paid for this tea 30 minutes ago and you mean to tell me that his is your response?! I have let so much go when it comes to this Starbucks, from dumbing down my orders to switching to bottled beverages because I never know which barista I'll get and whether or not they'll follow the recipe guide or just give me hot brown water. It makes absolutely no sense why the Starbucks at MGM can get my drink right 100% of the time and this one across the street I take a gamble with EVERY SINGLE DAY! The only reason they're still open is because they are only 1 of 3 places to eat in the entire mall! read more

I just been here today and i looking to by coffee and something to eat What i was looking for wasn't been in the display so i asked one of the employees there if the have the specific sandwich in case So she bring one from inside,Ok well I stand in the cashier and waiting for someone to help after about 2 min and nobody been there so i asked if someone work here then the guy came and told me the have customer ahead of me so i said i'been there before but never mind. The employees there are look boring and tiered to serve the customer Additional to that i got some attitude there So i left the place disappointed. I am a good customer of Starbucks' and visiting few times a week in the Dmv locations 6800 Oxon Hill Road , Oxon Hill, MD, 20745 This location is not recommended at all!!! Do not waste your time read more

Customer service here is the worst. We are Hard of Hearing/Deaf and the cashier on duty today was horrible. Got mad because we were using ASL, gave us a terrible attitude, and kept making mean faces towards us. Never going here again and this experience reminded me of why I like LOCAL shops better!!!!! read more

Placed a mobile app order for a simple blonde roast. I picked it up within the timeframe and the coffee was cold. -___-

Get your act together Starbucks employees. Thank you for being nice, but consistently screwing up orders when your store is packed with people creates a hostile environment of unsatisfied customers. Making crapping drinks drinks doesn't help, we threw our drinks out and didn't waste our time going back to complain because you were clearly overwhelmed. read more

I was the only customer and had to wait until the barista was finished FaceTiming her friend, so no, I won't be back.

Starbucks is starbucks. I'll make this review short and sweet. Few things to note about this location: 1. Located in the Tanger Outlet Mall. I used the GPS to find this place and had no idea this was located in an outlet mall until I got here 2. Electric outlets underneath all the tables. BIG BONUS. 3. Stable Wifi. Thing is there is a tradeoff....the mob is here and I can't focus! Well you can't get everything in life! read more

Very unaccommodating. We placed a mobile order and our drinks came out no problem but we waited for 20 minutes for our food order and never got anything. I ended up asking about it and they said they were out of the individual item. When I asked for a refund they refused to assist me when I didn't have the card on me that was used to purchase the order. They didn't offer us any other options or replacements so now we are walking away empty handed. The employee was very passive aggressive and unfriendly. read more

Love Love Love this Starbucks location!!! Drinks are amazing and the staff there are timely and efficient!

Ummm still waiting on my coffee....and it's been two years. But seriously, never got my order and my husband and I generously waited for 30+ minutes. read more

Starbucks Corporate contacted me (based off a similar Facebook post) and helped resolve the issue. No word from the actual store itself. Therefore the store itself remains a 2 star experience. read more