This Starbucks location is far below the standard I've come to expect worldwide. After waiting 15 minutes with no sign of my drink, I had to remind the baristas. Five minutes later, one confirmed the size, then another asked me, with an attitude, if I wanted it iced or cold. It was clearly marked on the cup.
Worse, the Green Tea Matcha I ordered tasted nothing like the signature Starbucks Matcha I've had in dozens of locations around the world. It was bland, watery, and completely off.
This team clearly needs proper training. I recommend the regional manager intervene and ensure staff actually represent the Starbucks brand with the quality and consistency customers expect. read more