First time at this location. I went on a Tuesday afternoon. I requested light ice and my drink was made perfectly. The staff were nice and accommodating. She brought my drink to me, which was a pleasant surprise. A different staff member did the same for another customer. This went above and beyond! read more

The drinks are never consistent they don't pay attention to what they're doing they never consistent your drink should be consistent the way you ordered every time this is ridiculous Starbucks is not cheap so you need to talk to your people thank you read more

I've been to this location multiple times, and at this point I should've learned my lesson. Every visit leaves me disappointed. I usually order a brown sugar oatmilk shaken espresso, and they refuse to make it without ice--even though the app clearly allows that customization. It's frustrating and confusing. The staff often come across as inattentive, and the overall experience just isn't great. The ambiance could be nice, but it doesn't make up for the lack of quality and care in the service and food. read more

You'd think I'd learn my lesson in going to this Starbucks after several prior issues. Well, today was in the area and in a hurry so stopped. Service was extremely slow. However I waited patiently. Finally got my drink and food, Mocha Frappe. Was not given a straw since they are so busy, whatever was headed home anyway. Get home - the drink is not what I ordered. They labeled it correctly however it definitely has pumpkin in it......disgusting. Now working on the app to get help/credit because I ordered a Venti and let's just say, they don't have AI nor intelligent support to look up your account even though I entered all my information in advance of chatting. Go somewhere else and save yourself the frustration. read more

went through drive thru was craving a good frappuccino paid extra for caramel drizzle worker was mad they had to do there job 15 minutes before close cry about it and find a new job paid 7$ for a drink that tasted like fucking ass and no Caramel drizzle at all... read more

My go to Starbucks. Can be slow-- but my coffee if made right every time. They greet you as you enter and the tables are always clean.

It's your average Starbucks, however, the staff and the service at this location was impeccable. Went here on a hot Sunday afternoon to get out of the heat. We ordered two iced lattes, and chilled out in the air conditioning. Found out that if you enjoy your coffee on premise, you get a refill for free. I think that's outstanding. read more

This Starbucks always tastes the best! It might be my imagination but it seems to be the most reasonable by a penny here and there and the staff is also very friendly! They run out of scones so get there early ! My favourite are ice coffees and I've caramel maccchiotos Excuse the spelling ! Keep up the good clean work! read more

Starbucks - Outside patio - Coffee & Tea Near Me - Pleasant Prairie, Wisconsin

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I went to this Starbucks because I needed something with caffeine to enhance my energy for work and I saw their shaken expresso and asked the worker Deanna I believe if it was good and she said it was her favorite drink for a pick me up. She sold me so hard on the drink and it tastes exactly how she described it! Definitely coming back for more! Give the women a raise, she is delivering!!!! read more

Starbucks - Coffee & Tea Near Me - Pleasant Prairie, Wisconsin

5 stars for being open at 5 AM. Minus a star for slow service. I order on the app at 5:45 AM and it takes me 12 minutes to drive there. When I arrive there is nobody in the drive thru and nobody in the store. 4 employees. And my drinks are not ready. read more

While eating, I bit into this I called about it and she was very apologetic. Not sure if it was intentional or an accident, but with everything going on right now with Covid and monkey pox and all that, the sauce packets really shouldn't be near/touching the food let alone IN the food. I seriously wanted to throw up thinking about how many hands had touched that or the possibility of it being on the floor too... just use it as a lesson learned and keep the sauce packets away from the food. Please. read more

Starbucks - Spinach feta with sriracha - Coffee & Tea Near Me - Pleasant Prairie, Wisconsin

Usually there isn't much negative feedback for Starbucks. I purchased online, with a delivery app. The hot chocolate I ordered was OK. I did order a "Justin's peanut butter cup" which they advertised as being in stock, when I ordered. However, they were sold out. More attention to detail, in regards to their inventory, would be appreciated. This order was a gift for a friend named "Justin", so the lack of the Justin brand peanut butter cup ruined the theme. read more

I won't be going to this Starbucks anytime soon. Waited in line for a Verde coffee with 2 creams and it took 30 min. By the time I got to the window to pick it up it was like warm. Slow customer service! read more

Don't bother going inside. Their priority is the drive-thru and order-ahead people. This morning our party got two of our drinks and then had to wait 15 minutes for the last drink because the guy made SEVERAL other call-ahead drinks first. Just now we had to wait to have our order even taken. No one at the register. We're here visiting and I have a new appreciation for the quality of our Starbuck's at home. read more

I hate giving poor reviews but this Starbucks is always a poor experience. It's always the longest wait of all Starbucks I've been to. I did an online order and other customers got their drinks before I did, even when ordering after me. Specifically, a couple regulars walked and placed their orders almost 15 minutes after me and still got theirs before me. As I was writing this, the barista handed me my drinks and apologized for the wait because she had to remake it since it exploded on her..the second one she made was wrong. I didn't bother saying anything because I didn't want to wait for a drink remake. It isn't the workers fault why this location isn't the best. This is the busiest area in Kenosha and management is setting their workers up for failure because they're understaffed. Step it up, managers and regional managers and take care of your employees physically and mentally. With the volume of customers your employees see..there needs to be more staff! read more

The slowest Starbucks I've ever been to period. Do yourself a favor and drive a mile down the road to the Starbucks by the highway.

Such an easily accessible Starbucks and always the friendliest staff! If I didn't live far away from this Starbucks, it'd be my go to store. The drinks are always crafted with care + they are on point every single time. read more

Went here with my brother to get him a drink for his birthday. We went inside and when I was giving my order the employee was suddenly on their cellphone taking a phone call. Talking about how someone was yelling at them etc. I was then standing there waiting to pay as she finished her convo. We waiting quite a while for our drinks and my brother was given a grande when I ordered him a venti and my drink was hot when I asked for it iced. Once I got someone's attention to fix it. We had to wait a while and no I'm sorry or anything. Was not a great experience. read more

I'm not sure what has happened at this location in the last year or so. I use the drive through most often and they never seem to have things together- at any time of day. The waits excessive for each and every car-like they never catch up to a good flow. I think the mobile pick up is partly to blame. If you have customers in front of you and at the window- mobile can wait. Why do mobile orders get better service than the customers physically standing in your shop? read more

There are two Starbucks in my area, and this is right beside my work, so I end up here a lot. It is somewhat inconvenient because you have to exit the main road and go into a strip mall area to drive through, so if youre in a hurry it does add some time for you. The other in Kenosha is directly on/off/on and must faster. It is always nice and clean and everyone has been very friendly. However, STARBUCKS YOU DISCOUNTINUED MY TEA! Why? Whhhhhhhy?! No more Chai. I almost threw a toddlers and tiara fit crying, but I made it through. Ugh. Also, they now limit brewed coffee and have gone to drip. It is fresh and great, but thicker than I like most of the time. This one does not really have a 'college student' vibe. So, not many people hanging out every time I have been there. Great place to meet for a work meeting though. read more

I went through the drive thru. I ordered a tall granita they have advertised on a giant poster by the drive thru. The lady said "wait.. You want a what?!".. Like I was ordering in a different language or something. And.. To top it all off.. She gave me a grande. I paid for it, too. This is for my 3 year old.. Not what I wanted to pay for, and not what I wanted. I told them I ordered a tall, and they just looked at me like I have 10 heads. I don't know what's up with the Starbucks in Kenosha. The only decent one seems to be the one in Target. read more

Starbucks - To top it all off.. It wasn't even blended enough to suck up through a straw. Biggest waste of $4 ever.. - Coffee & Tea Near Me - Pleasant Prairie, Wisconsin

Horrible starbucks! They used to be my go to over the other ones, but their service sucks! Completely clueless now! Not sure if it's a new manager or people, but they've went down hill. Avoid this piss poor place and Hit the one on the interstate or Meier, much better. read more

BOOTY is an understatement. They are god awful AND Alah awful. My drinks are always burnt and they never have food. Why do I need to ask if a restaurant has food? Why? Only at Starbucks is it acceptable to not have half of the items on the menu. DO NOT GO read more

I've been to a few Starbucks in my days and this one tops the list! The staff is great at making you feel right at home. They all seem very happy to work and serve you. If you take care of aka "tip" the baristas ... They remember you and occasionally give you a grande when you ordered a tall. Gotta love that!! read more

We have been to this location multiple times orders always take a long time but went in today with my kids multiple people in line were receiving wrong orders then my order came and I was missing my tea I was waiting and the barista didn't say anything finally I said my tea is missing so they made it and apologized well it was the wrong one so had to go back again I know they get busy here the manager needs more staff or better training read more

Three tables of 4 being used by a single person at work who never looked up. I had to sit and eat my breakfast in a chair with a side table. Wrecked my pants! This should not be in the category of "restaurants" - it should be under "free office space" read more

Most enthusiastic employee talking to me over the speaker at the drive thru. I wish I would have gotten a name. He was very nice and he told me when I ordered the pink drink that it was a very good choice and recommended getting 3 pumps of raspberry syrup. Definitely not like any other drive thru employee. All in all great service. read more

Slowest Starbucks ever! 7 customers standing around waiting for their order, line around the building for drive through, 5 employees clocked in, only 1 employee making drinks!!!!! Really?!? Won't be back. read more

My wife went inside because there was 12 cars in line. Time was 230ish.there was only one person in front of my wife. Only 3 employees behind counter. I sat in car a half a hour, boy behind counter kept taking his friends frist. My wife paid for her order gave a two dollar tip. After waiting for a half a hour wife demanded her money back. Female manager said see could only give us a I store credit. My wife said hell no I just gave you cash I don't want ain store credit because I'm never coming back. My wife said your employee should take next in line, manager said I don't have time for this. The two nurses behind us left ALSO.THE OWNER SHOULD ADDRESS!!!! read more

I'm not a fan of this specific location. I've ordered my usual strawberry acai here twice and for anyone who's ordered it should be a dark pink. Well in this spot I've received it very extremely watered down where it's basically water and a drop of tea. When I asked for it to be fixed I again received it with 2 drops. Which at the point I figured l will just drive down the street where they make it right. read more

I was here a few days ago and most of the baristas were running around like crazy and I've gotta give props to them. But I saw something honestly concerning. While everyone was running around, there seemed to be one barista in particular that was being an absolute jerk to the others. I could hear him telling one of the others to "shut the f up" and honestly, they already looked stressed, so that's not helpful, nor do I appreciate hearing that kind of language while just trying to get a coffee. He was fine with the customers, but I think it's pretty messed up to be telling your coworkers that. I don't know who is running this place or why they would allow someone that mean to work someplace like this, but I hope they are aware. I think his name was Terry or something along those lines. What a jerk read more

I just waited in the drive thru line for iced milk with some chocolate chips in it... maybe let get two better trained baristas at night during the rush rather than two running around like chickens with their heads cut off making expensive drinks incorrectly... read more

Ok coffee my friend and I ordered an iced coffee and frappuccino .. Both were OK.. What really makes the 2 star review though is their lack of attention to the customers.. They seem to have about 5 or 6 people working but even after they were told there was no paper in the bathroom, they still, after 10 minutes did not address the concern instead watching women go to the bathroom only to come out and AGAIN let them know they were out of paper!!! Pathetic really... Just pathetic!!! read more

Great Customer service. No long waits. Great quality Frappuccino's.

Really slow drive thru service. I'm talking 10-15 minute wait at 3pm on a Sunday.....

Okay but music always too loud. Seems like the personnel are different everytime I go there, weird. Sometimes the a/c is cranked up too high as well, bring a hoodie! The wood chairs are awful for long sitting stints, unless you get a lucky window high-backed cushioned chair. At least they have power outlets. read more

I've always had good service at this Starbucks. The staff is attentive, happy and helpful. It does get quite busy due to the location so sometimes there is a bit of a wait but nothing alarming. read more

I have never bought any drink besides a frappuchino here. This place is so goofy I don't want to go here anymore. I ordered the holiday drink. I may not have specifified frappuchino, but I don't understand why they always assume hot. They should ask how you're getting the drink if you forget to say. A girl made the right drink, then saw that the ticket didn't specify frappuchino. I was standing nearby. Instead of asking me, she dumped the right drink and made me one of thise lukewarm hot drinks, whatever they are. I picked it up and saw that it moved, and told them my drink was made wrong. She dumped that and made a third drink. I think the waste is ridiculous, and also the fear of asking the guest what they really want. I now consider this the Goofball Starbucks and don't want to return. read more

just moved to the area from Milwaukee. I've never had to wait so long for a drink at any other Starbucks I've gone to.

Stopped in for a coffee and decided on a holiday drink which was advertised with a huge sign behind the register. Waited in line for five minutes while the workers socialized only to be told that the drink was no longer available. I couldn't help but notice how disgustingly dirty the inside of Starbucks was when I got there. This place is a disgrace to the Starbucks name! read more