I order a Grande Ice Coffee in a venti Cup so that I can ADD CREAMER but there was so much damn ice in my cup, I had to fight to get the straw through...UNSUCCESSFULLY The customer service is hit-or-miss. They either really happy or anti-social. You can usually tell thru drive thru what type of person you'll be dealing with when they say "hello" with a smile, or an attitude. They are usually out of everything I like by mid morning but it's the closest location to my home so I suck it up buttercup, get my coffee and be on my way. read more

Customer service was disappointing. There's better coffee places. Employee tried to rush me off before finishing my order, I was missing one of two drinks and didn't let me finish speaking when I inquired about the second drink read more

I am writing to express my deep frustration and disappointment with the lack of appreciation shown by your company. As a delivery driver, I went above and beyond by delivering 19 gallons of milk and multiple items of cream to your location. Despite providing two essential services, neither your personal shopper nor I received a tip. It is utterly unacceptable that a company would expect such dedication without offering any form of gratitude. Moreover, I find it perplexing that baristas, who merely press a button to make a single coffee, receive tips, yet drivers who travel 15 miles to fulfill a delivery are left with nothing. This blatant disregard for the hard work and commitment of delivery drivers is not only unfair but also demoralizing. I urge you to reconsider your company's policy on tipping and recognize the invaluable contributions of your delivery drivers. It is time to show some respect and appreciation for the services we provide. read more

Standard franchised outlet, this Starbucks is relatively clean, except the tables, with the same ambience as any other location. However, the staff is fixed on their niche roles to the point of ignoring the customer if the cashier or drive-thru attendant doesn't address you. The cashier was obtuse and asked if we wanted our sandwiches cut in half. We did but that didn't get communicated down the line. She also thought we ordered a shot of espresso, not so. I waited at pick-up while the coffee mixers just glanced at me while gossiping. Cashier didn't address us. The drive-thru lady was busy but made sure we got our coffee and sandwiches. I just don't understand the lack of customer service or even common courtesy or even a "hi". And there is rarely anyone cleaning tables after a group leaves. You'll have to clean up your own area. It's not a friendly place on our visit. We'll try it again when we absolutely require some wake up juice. read more

They hire very rude teenagers here . They need an adult to tell them how to do their job . They get mad when they mess up on your order . Not friendly . Not clean . And the drinks are always sticky like they don't wash their hands properly read more

I always order the Vanilla Bean Frappe and my husband gets the mocha cookie frappe and we never have any issues. They accommodate any extra addings we want to our drinks and have them out in a timely manner. read more

I was a 'partner' at Starbucks for too long, and I don't go more than once or twice a year, since "seeing behind the curtain". But these Baristas thoroughly impressed me with their service! Enough I had to give them credit. Whoever they have working 'Mid' shift at this location is ON IT. Drink was spot on, served well within the time expectations I know they require, and with a wonderful hand written note. I know these folks aren't paid enough to provide stellar service, but yet they went above and beyond. Starbucks gets their atmosphere and pricing in order.. And I might be back as a regular customer. These baristas reminded me what Starbucks used to be like. A huge thank you to them!! (Only reason for 4 stars is the price of the drink:) (If I could. I would vote for all the Partners on this shift that day to be POQ. Keep it up y'all.) read more

Hit or miss with customer service, but their app is not "updated" as I was told since I came 2 minutes early for my drink but there was a line so I timed it pretty nice. (Didn't get my drink till 7 minutes after it was supposed to be "done") read more

I'm really starting to feel concern for this, my neighborhood Starbucks. It's 2 minutes away and used to be convenient to have breakfast and catch up on emails before work, or to write creatively in the afternoons or to chill and read at in the evenings with a drink. However I'm finding it's consistently filthy, to the point that today after trying 3 tables, looking down at the floor, the tables and corners, the accumulated dirt and grime around them as well as the outlets. Looking around and dried up coffee stains at the serving counter and walking out, as I did because I just couldn't stomach it, it literally felt dirty all around, I noticed the dried up stains and trash at the garbage station. I couldn't help but wonder if the machines are being properly cleaned. I left and went to the hwy 528 location, further, but always on point and clean. Unfortunately they were packed. I've noticed over time, but it's just not getting better. I almost failed to mention that I came through the drive through yesterday after a shop at Walmart and was told they were out of coffee. How does Starbucks let their coffee run out? Why did I dare try again today in the first place. The staff is always quick and friendly and I value service, but I will be giving them a break. read more

I went to SB to Use my birthday gift card. We ordered two drinks, a caramel macchiato and a hot chocolate and a. Cheese pastry. The girl taking the order "MIA"!couldn't have been any more rude if she tried. We asked what was available seeing as though it was evening and probably low in stock, completely understandable. She could not be bothered to answer the damn question, The drinks were wrong and pastry was cremated it was literally burnt. When we got to the winder she still Couldn't shake the attitude that we're are bothering her, then she has the NERVE TO ASK FOR A TIP!!! Are you serious??? The who vibe and atmosphere of this SB just keeps getting worse, what gives?? I'm sorry management doesn't oversee their customer service,' employee are allowed to act this way when management doesn't catch them or check them. We will go to Castle Coffee from now on, I have given the location many many chances to change their practices, read more

Not great service but my drink came okay in 5 minutes I ordered a Camel ribbon crunch this is now my go to Starbucks because I'm really close. read more

Starbucks - Coffee & Tea Near Me - Rio Rancho, New Mexico

Employees are sweet and they always get my order right. And give us a free pup cup for my pug every time we go. I recommend this starbucks

I live close by so this has always been my go to Starbucks location but lately when I go get my usual drink it's a poop color compared to if I go to the 528 location it's the perfect brown.. not sure if they hired someone new and they just don't know what they're doing but as of today getting another poop color coffee I'm no longer going to this location and will drive an extra 10min to get coffee from a location who knows what they're doing.. I'll show an example of the same exact order but two different colors read more

Starbucks - Coffee & Tea Near Me - Rio Rancho, New Mexico

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I love these baristas ! Keep up the good work they deserve all the tips in the world ! I have never had a bad experience at this location, my drinks come out so pretty. read more

Really bad service they made me wait 24 min for three drinks and plus they got 2 orders wrong

Fast and very friendly! They always keep the drive thru moving and always get my special order correct!

Location still hasn't got their ish together. Went though the drive thru last month and they shorted me on my venti without ice - they gave me a grande amount in a venti cup & I called them out on it; they begrudgingly corrected it. Same thing again today. WHY ARE YOU GUYS TRYING TO RIP YOUR CUSTOMERS OFF?!? read more

Starbucks - Paid for a Venti & this is what I got....was super shorted when it came to my $9 beverage of liquid diabetes. - Coffee & Tea Near Me - Rio Rancho, New Mexico

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This location has changed for the better. The front is totally redone. Updated beautifully. It was a breath of fresh air. The staff was very polite and friendly. I used to enjoy this location a lot but my kids changed schools so I have a closer location that I go to now. I am not saying I won't return to this location after seeing it I definitely will. read more

I come here pretty often, the coffee tastes worse and worse every time. I decided to change my order, and started ordering fruity drinks. Last time I went in, I ordered a violet drink with LIGHT ICE. They entered my order correctly, because it was on the cup. When I got my drink, it was about 3/4 full of ice. I literally paid $6 for ice with a little bit of drink. (Picture attached). Even worse, they never offer a receipt, so you can't take a survey or anything. Just BS. read more

Starbucks - Starbucks - Coffee & Tea Near Me - Rio Rancho, New Mexico

I have been a customer of Starbucks for as long as I can remember. Great products, great associates, great service whether you place your order online or using the app. read more

What has happened to kindness? Since when is being rude to customers allowed again and again? I frequent this location for my $$ Starbucks and without fail, interaction with Gabe is so bad. He is rude and curt. I witnessed him yell across the store for an older man to put his mask on. Consequently he never came back in. He could not be served because his forgot his mask? People have no masks sitting at the tables. Makes no sense to me and it's terribly disheartening. But then Gabe is consistently rude and it's allowed. Weird. read more

Yes, there should be pumpkin spice everything! Even if you don't want it, someone else will. I enjoyed the iced caramel macchiato, though it did not taste exactly like the others I had at this location. I wanted a pumpkin and cream cheese muffin but they no longer serve them, to my dismay. My boyfriend liked his tea, but said it needs a little more flavor. The staff is always polite and courteous. read more

This Starbucks is so relaxing. Good for business meetings. Or just to have a nice drink with friends/family read more

Starbucks - Coffee & Tea Near Me - Rio Rancho, New Mexico

I love this Starbucks. I walk in and worries take a hick! I feel welcomed and my Cold Brew is always on point. I can set up my laptop relax and enjoy my coffee here. The barista here have great customer service. I have never had a problem here. read more

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had to repeat my order 4 times in drive thru because "I was trying to double task". didn't get Carmel drizzle after repeating 4 times and the chai taste horrible and watered down. and Americano ventu wasn't even full to the top. 0/5 stars. worst Starbucks ever. read more

This Starbucks is close. I love going here and spending time, enjoying a good coffee.

I love this Starbucks. I typically have a good experience here at the drive-thru. Today I ordered a frappuccino and a breakfast sandwich, and even though the barista said they had the chorizo sandwich, she informed me at the window that they actually were out. She offered me alternatives instead, gave me my frap, and told me to pull around front where they'd give me the sandwich shortly. I didn't have to wait long, and was even given a gift card so that my next order was "on us". How nice! Definitely look forward to coming here again =) read more

Starbucks - Venti Caffe Vanilla Frap w/ Toffee Nut syrup - Coffee & Tea Near Me - Rio Rancho, New Mexico

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sat in line for 30 minutes. Then she asked if i wanted to leave my change as a tip. horrible service never going there again.

Slow asf and they are super rude not trying to wait 40 minuts for a coffee when i need to be at work soon like holy fuck your just mixing drinks read more

I go to this Starbucks about 3-4 times per month. I usually order ahead via the app. Each time I go through the drive-thru, a friendly, well-spoken staff member greets me. I let them know I've ordered online and they quickly confirm my order and send me to the pick up window. My order is usually ready almost immediately and I am able to continue onto my next destination. If I haven't ordered ahead, the greeting is always the same and my order is taken quickly and correctly. I wait maybe 5 minutes in line and I am up at the window to pay and get my order. Again, the staff member is friendly and greets me each time. I don't usually go inside, but on those occasions that I have, the customer service doesn't disappoint. The wait can be a little longer depending on the time, day, and number of customers. I have ordered food items in the past, such as their blueberry scone and spinach feta wrap. Both items were tasty and I had nothing negative to say about them. Overall, I would recommend this Starbucks to anyone that's either local or in the area and needs their cup of Joe. read more

Starbucks - Grande Iced Caramel Cloud Macchiato-Nice! - Coffee & Tea Near Me - Rio Rancho, New Mexico

Ordered 14.00 worth drinks. Got to the window. Wanted to Pay with a $50.00 bill and the cashier immediately told me very rudely she didn't have change. Called her manager (Kim) over who also very annoyed told me she has just broken an big bill and didn't have changed then proceeded to ask me very condescendingly for my card.. "don't you have a card?".. I told her I didn't it and she just rudely stated I could contact corporate and complain to them. Then gave me my drinks at no charge but she was sooo Rude! I was caught of guard by the fact that the whole store at lunch time with a huge line of customers before me and after me couldn't provide me with change. I'm grateful she gave me the drinks but the nasty attitude and that of her staff was totally unprofessional and unnecessary. When you sit to think about it, a multi million dollar corporation that can break a 50?! Really? .. read more

I met my wife at this Starbucks. So that's pretty neat. Every time that I have returned to this Starbucks, it brings back all the feels. Back in the olden days, when I used to live in the area, I used to frequent this store almost every day and while the faces have changed, the experience is still the same. The last time that I went in, I was ordering a bunch of Frappuccinos, which I know is a huge hassle to make. My family is extremely picky so everything was modified. The cashier and the barista were more than accommodating and everything was made just as I ordered it. read more

One of the baristas, Dev, there needs a raise. INCREDIBLE customer service and made my hard day so much better. It's the little things!!

This Starbucks has horrible customer service. I ordered caramel macchiato with no foam or whip. And they gave me a caramel macchiato with foam, and I asked for a new order and they clearly made the same mistake. Please do not go here, the employees could careless about your needs. read more

Amazing customer service today, 9/2/20 at around 1:40. The cashier was super sweet and i was in and out of the drive through within 5 minutes read more

I went there to get a job. Instead of having a conversation, which is all I wanted, I got flipped off. This is after I called about 5 times with no answer. read more

My family and I use Togo there twice a day for the last year in a half we go several other Starbucks and the price is verily close except for this one we always get a Doppio with 3 pumps of liquid cane steamed half and half in a grande 3/4 full some Starbucks call it a breve or a latte either way it doesn't matter to me. My wife and I owned a coffee shop so I understand it's a latte but the manger is rude I went in there today bought a coffee cups and two doppios and I returned mine then my wife's the manger didn't care about remaking them nor refunding us. I just lift so spending 29. And some changes wasn't worth it to them. Two weeks ago I went in the same Starbucks before church and I got skipped I waited for over 30 mins the manger told me we make your order In the order by customer purchased the other employee had already asked me and he couldn't find my order the stickers must of got thrown away he said. The proceed to ask me what are waiting for I told we her again she was very rude and so was I. I asked her for her name and the manger she told me I am the manager I told her she needs help she went on to tell me so do you. read more

Ordered an Almond Milk flat white. It looked nice but tastes awful. I can taste the burnt almond milk in my drink. Other Starbucks locations don't have this taste. I wish I tasted my coffee before I left. read more

OK, I see why Starbucks is having some problems lately. The staff here just has a lousy attitude and I guess serving customers is asking too much. I was here this afternoon and after waiting until one of the staff was done talking with her friend, she came over and asked what I wanted. This is after 4 people behind the counter didn't bother to stop to say someone would be right over, hold on a minute or anything. I asked for a grande Komodo that was advertised as being ready, and the server immediately stated in a disgusted tone that "we don't brew bold in the afternoon". I suggested they might want to take down the sign and she said "Oh, another OCD'er!" I turned and left immediately. I won't waste my money, time and patience in a place like this, See ya STARBUCKS! read more

Here on a Saturday at 5pm and this place is a mess. Trash all over the floor. Flies on lobby.