I can't understand why this place has such a low review. I popped over while having my car serviced down the road. It was crazy busy with mobile orders and the drive through line. It took a few minutes to get my drink, but there were six employees working their butts off without missing a beat. I admired how hard and fast they were working, which reminded me of my times in fast food. They alone deserve the 5-star rating and they were friendly. The ambiance was nice- very busy but plenty of room to sit and work, or hangout. I noticed a lot of regulars popping in, which the staff knew by name. Overall it was a very pleasant experience. The tables could've been wiped off as a lot of them had sticky residue, but I don't quite see when the employees would've had the time. read more

Workers are very nice and have great service. This worker (very nice) wished me good luck for my dance competition nearby! I got a strawberry acai and it was very good, but what was amazing was the birthday cake cakepop. If you havent tried this starbucks your missing out! read more

The team here is so authentic and nice. The crew before terminal G were cool! We even left a toy item there and it was there when we had to double back to fetch it. Clean store, but in a tiny space it would be cool if they had a standing area to have your coffee. read more

Starbucks - Bar area for Starbucks HNL. - Coffee & Tea Near Me - San Marcos, Texas

A really nice group working at this Starbucks. Very pleasant and efficient. I strongly recommend. Maybe older reviews no longer apply? My latte was excellent. read more

I order an extra hot vanilla latte through the drive through. I'm leaving Starbucks and realize the coffee is warm and no vanilla. 6.22$ for a grande coffee that was made incorrectly. I decide to go inside to see if they can fix it. The lady inside says 'oh let me get you a cup of vanilla so you can mix it in.' I accepted but i am mad at myself for not making them fix it and that I could have made this shitty coffee at home. I don't normally treat myself to coffee. Unlikey to go to this location again. Don't make the same mistake as me. read more

It's Starbucks! Not Great, But Not Terrible. And it was bought for me... So, Defly enjoyed it! But no sleeve's & my cup was "HHHOOOTTT!" Had to double up on cups... no bueno... read more

The service was incredibly slow and disorganized. I watched as the baristas stood around or focused on everything except making drinks. There were plenty of staff, but no sense of urgency. read more

Cashier was rude as shit then she thought that I wouldn't notice because I didn't pay with my Starbucks app, I paid with my debit card inside so she decided to give herself a five dollar tip and throw my receipt away. Don't come here unless you want the broke cashiers to give themselves a tip. read more

Rude customer service, worst customer service I ever had at a Starbucks , I went to McDonald's down the street and they treated me super professional and nice read more

Starbucks - Coffee & Tea Near Me - San Marcos, Texas

I ordered a Hazelnut latte in the store. It turns out that they didn't bother to mix the flavored syrup into the coffee. So it stayed at the bottom. Service friendly. Nice location. read more

Very friendly and attentive staff, everything was made perfectly, a wonderful experience to start our morning!

This is my go-to Starbucks location and the only drive-thru Starbucks near New Braunfels. Maybe I am lazy but I would rather not go inside unless I plan on working or meeting someone for work. The car line always goes quickly and my order is always correct. Not much more that you could ask for. Everyone is always friendly and and I always have a good experience. read more

Starbucks - Cup of coffee - Coffee & Tea Near Me - San Marcos, Texas

I first came in to have a drink and the person at the counter was ok not overly friendly but not rude. I think the a/c must have been lit because it was very warm inside. I also noticed that the trash can inside was very full. This was around 6pm. Then I went through the drive through about an hour later and the person at here barely said a word. I believe this person at the drive through's name started with an A. "A" didn't even say anything when they handed me my drink, or say have a nice evening, just a blank stare. Terrible customer service in the drive through! Drinks were made fine but friendly staff makes customers return. I don't plan to return to this location. read more

We have been to this location before when driving thru. Just ordered one Venti Carmel crunch thru the drive thru that took way too long, and we should have known when we saw so many people walking in. We were able to see the same people who walked in walk our while we were still in line. The staff asked for our money when we finally got to the window and we waited some more...she handed our drink and we said...this is incorrect. She took it back, closed the window, then turned back and said we don't have any whipped cream this is yours. I told her she could have started with that...I understand that they get busy, but please communicate. I will skip this location in the future.. read more

Drive Thru Didn't make the drinks as ordered. Cups were overflowing without stoppers. 1 was so overfilled that the outside of the cup was stained with coffee and there was coffee in the crevices of the lid. I went inside to just get another lid 10 employees behind the counter not helping anyone that walked up. While sitting in the parking lot correcting our own drinks, multiple drive thru orderers were parking and going inside to have their drinks/orders corrected. Save yourself the hassle and time. Go somewhere else. This location has declined massively since our last visit. read more

don't pick from here. they never ask if you need help. they just stare at you. they are more worried about trying to not make eye contact or make any customer interactions. Starbucks shouldnt be hiring if your so anti social. especially if your at your job. 0 custome service. read more

Dillion was such an amazing person. After a long and stressful day, while placing an order, he was very attentive and patient with me.. definitely appreciate it. The drink was amazing and the ambience was very unique. read more

They didn't give me my correct order and I waited 20 min in line I had asked for açaí refresher made with heavy cream instead of WATER 3 scoops of vanilla bean powder and strawberry purée and I got this lame drink witch I end up trowing away ! read more

Starbucks - Coffee & Tea Near Me - San Marcos, Texas

We met some friends here for coffee at about 9:00 PM. It was surprising to see so few cars in the parking lot, but it didn't take long to figure out. As we were walking up toward the entrance, we noticed all inside chairs were turned upside down on the tables. Then, when we got to the front door, a large trash can was placed in the middle of the door. We started to leave as it looked like they were closed. However, a customer from inside told us they were open. We went up to order, and I asked the help if they were closing. She said "no, why do you ask"? We placed our orders, went and took some chairs off the tables, and waited. Orders came out in about the usual time and tasted like typical Starbucks. Don't know what was up with this store, but I sure wish they here was another one in town. read more

Attitude is the problem -I ordered 5 drinks - and I got 4 ------(order : dirty chai cold, green tea, capuchino, vanilla bean frap and dirty chai warm) And when I told her I was missing a drink - she insisted she had given us - ALL the drinks!!!!! she insisted, - so we held up all our drinks - which she could clearly see it was only 4 cups and not 5! The coffee maker even got involved & insisted- she had made them! We are missing one -it was 4! Then I tasted the labeled "cappuccino" and it was the dirty chai! - Just because u make a dirty chai and put it in a labeled "cappuccino" cup IT DOES NOT not make it INTO 2 drinks ! A DIRTY CHAI in a "cappuccino cup is clearly only one drink! NOT 2! They were both rude and never apologized ! Also when we pulled up - we couldn't tell if it was open or not - so we went to the window to see if someone was inside and the lady asked us if we would like to order, so we did! The cherry on top was when she finally gave us our last drink and - SHE SAID- Also just so u know - to order is in the back at the kiosk and closed the window ! Boom she was gone without an apology or anything ! The problem was mostly her and the baristas attitude and the mistakes had nothing to do with us! Get it together or at least have a good attitude ! This Just happened 7:43 Aug 11th 2020 read more

Starbucks - Coffee & Tea Near Me - San Marcos, Texas

PANDEMIC UPDATE: For the last three weeks I've pretty much become a hermit. But I had to make a run outside yesterday and decided to stop and get a Starbucks. It was my one crave. I downloaded the App so I wouldn't have to interact to pay them (highly recommended) and drove through. They were hugely nice and enthusiastic. Great mood setting for the general funk, depression and fear out there. It really lightened my trip. The server was fully hazmatted out which made me feel a lot more comfortable. Best thing - predictable, good quality caffeine! ~ Stay Safe read more

Worst customer service and attitude from the employees. Waited 25 minutes for 2 drinks while others who ordered after us came and went. When I ask about our order was given nasty attitude and pretty much ignored for another 10 minutes. And like another comment said, 2 out 5 employees actually helping. Will never go back to this Starbucks. read more

Very disappointed this morning, went in for my refill of Pikes and had the girl who said "Charge her for a Venti but don't fill it because it is larger then a Venti". I have had this same cup for many years and get my coffee at many Starbucks and never had anyone say that to me. My husband told me he has gotten that girl and she has done that to him every time. And I add ice to it so that takes up room too. Won't be back to your location. read more

Candace & Cam made our day! Candace joyfully took our order for 8 people & offered the most helpful assistance. She nailed our order accurately and answered every question we had. She did it joyfully and that alone is hard to find these days!! Cam greeted our party with such a huge smile and was the most welcoming!! Starbucks....you have 2 RARE gems on your hands. Hold on to them! read more

I went to this Starbucks about twice in San Marcos already. Every time I go the same lady not sure whats her position is, but she was very unwelcoming, seem rude to the people around her. Her name was Hadley I believe what said on her name tag. I had to get my drink remade both visits at a different Starbucks. read more

Poor customer service. Made a mobile order that turned out to be at the wrong store. After waiting 20 minutes I went up to counter to ask for the status, was told I just had to wait. Went back up to the desk and ask about my order said they were backed up. I asked if she could tell me how many more ppl were in front of me since I had already waited 45 minutes. Barista very obviously annoyed went to check and said she didn't see my name. I showed her my order and she looked at it and was like that's not our store and left me standing there. I waited for her to come back and I asked again ok so what's my options since we've already been waiting so long. She looked at the order and was like I don't want to make those drinks unless you re order and wait which said it would be another 30 minutes, then I said well I've already paid for these and waited forever and she very abruptly told me to go talk to the cashier because she didn't want to deal with it. I went to talk to them and three of the employees went and talked a bit away from the counter and said all we can do is try and give you your money back or you can wait again. So I took the refund but it was made very clear that they did not care to make my drinks and wanted to force me to wait again. Which I would have done, if I had found out at the 20 minute mark about the mistake. But at that point I had been standing at the store for almost an hour and wasn't about to waste more time there. I felt very much unwelcome at the store and no one took anytime to help when we first went up to the counter and very begrudgingly help after I insisted at the 45 minute mark. I wonder how long they would have left me waiting if I hadn't insisted for them to look up my order. What a waste of time! If you come to this Starbucks be prepared to wait forever!! read more

Desperate for a latte to fuel my drive to South Texas from Austin, I pulled off at a familiar Starbucks sign. I've been here before on other road trips and knew it was a quick stop, easy on and off I35. Horror of horrors! The line wound around the parking lot, down the driveway and into the street! But, not that many cars were parked so I decided to play one of favorite games, "Can I make it out before...(whatever car was ahead of me) makes it through the drivethru." Five stars for the batista who enthusiastically greeted me as I walked inside with a seemingly heartfelt "Welcome to Starbucks!" The team behind the counter bantered back and forth and all seemed to enjoy their work and each other. They made my wait inside pleasant. My drink was out in a jiff and I was indeed the winner this time; Mr. Red Truck was still a car back from the window! Regretfully, there was construction going on along the access road so getting back on wasn't as easy as usual. But, I hardly noticed, happily sipping my favorite frothy beverage! read more

When ordering the lady was really rude and when asking to make sure it is iced she would make back comments such as 'it comes iced' in a rude manner. When receiving our coffee we noticed small cream particles floating in our coffee showing it wasn't mixed and just ruined our appetite. Disgusting service and coffee. Never again. read more

Worst Starbucks I have ever been to. No one greets the customer when they walk in, they have you wait at the register without even acknowledging you. The restrooms were extremely dirty. I understand being busy but horrible overall experience. Would give it 0 stars if I could read more

This has been my go-to Starbucks for 3 years now and I'm going to be sad when I have to move!! It's a high traffic location due to being by the outlets so anyone that complains about long lines can move along lmfao like you know where your at... anyways this is my favorite place and the people are great!! read more

UPDATE: I really haven't seen that much change in this location's service quality since I started traveling to the San Marcos, New Braunfels and San Antonio areas. The service quality is okay, and the drive-thru situation still sucks. Its really too bad for the latter. I've discovered the Starbucks that is within the SuperTarget the next exit down, if you prefer to have a quiet area to get some work done. Obviously, there isn't a drive-thru at that location, yet I think that its just a better venue all around. read more

On a Friday, during the lunch rush this Starbucks didn't have any seating available inside (boo). But the service was friendly, my drink came out quickly, and everything tastes great! They have seating outside with a fantastic massive umbrella, however, there are not outlets. Not a surprise, but it means I cannot stay and do work. read more

I go here every few days and get an iced coffee. This time it tasted good- until I got a mouthful of ground coffee! I looked and found a ton of ground coffee in the bottom of my cup. Ew!!! read more

Starbucks - Coffee & Tea Near Me - San Marcos, Texas

This is probably the worse service Starbucks I've ever been to, they misplaced my order plus wouldn't take an empty cup for the trash

Every now and then, SB will give you excellent customer service, yet this was not that time. Usually when I drive through San Marvelous, I hit up the drive-thru window. Typically, service is quick and uneventful. This time, my hubby and I decided to make a pit stop and use the facilities. I decided to order a grande Iced Caramel Macchiato. Shortly after, my husband found a bag of Kenya blend to take home. Despite having four people there, between the drive-thru and store, they were slammed!!! Orders were messed up, mixed up, forgotten, and duplicated. Mine was forgotten. I saw a few people walk in after me and leave before me, with their drink in hand. Once I finally received my drink, it was the worst Iced Caramel Macchiato I ever received. The drink was already mixed, and it tasted like 1/4 of it was pure caramel and not as chilled as it should have been. I may need to relocate to another SB on my way home from Austin if I need a restroom break to avoid another crappy drink. read more

Starbucks - Espresso-Self - Coffee & Tea Near Me - San Marcos, Texas

ugh it's so frustrating when you order a iced almond milk latte with honey and all the honey sits on the bottom bc the barista didn't mix it in while the espresso was hot. back to only trusting Starbucks with quick espresso shots when I'm desperate. I was giving this location a second shot after they gave me dairy milk the time before...very simple things make the biggest differences...I wouldn't mind overpaying for my coffee if it was made right the first time. read more

Drive thru line was quick. Service was wondering. Drink was correct. What else could you ask for?

Great service every time & majority of time get my order right. If it's not, they fix it quickly and are apologetic.

The drinks are as good as any Starbucks, but the service blows me away. Friendly, quick service that knows the menu and knows their regulars' orders. Heck, it's like Cheers, but for coffee. read more

Just of the exit for the San Marcos outlets, I stopped by for a little goodness. From the looks of it, the store was packed... parking lot full, 6+ cars in the drive-through. I thought it would take forever to get my tall Peppermint mocha. Not only was it quick, but when it was my turn to pay I was told by the barista, "one of our frequenters left us $100 dollars to pay for the next group of customers." Well hey, If a customer is that gracious, this place must be good. To the gracious giver: "Thank you, you're a sweetheart!" read more