I've experienced better customer service and quality in the past. The last time I came here, the bathroom was horrid. There was toilet paper thrown all over the floor. The place was swamped with people and the staff were overwhelmed and not really putting much effort to get people's orders. Instead, they were focusing more on the drive thru. That left a lot of customers on the inside just standing around. Also, they weren't putting names for the orders so there were a slew of orders just siting on the table with nobody calling out who's was who's. Inevitably, we were given some other person's order and had to get it corrected. To top it all off, just when my family and I was about to leave, a staff member walked out of the door very fasted and screamed, "WHEW, I'M DONE!" That shows a lot about your character and what you think about where you work. Maybe it's time for you to get another job if you really don't like the one you have at the moment? read more

Starbucks - Triple Mocha - Coffee & Tea Near Me - Selma, Texas

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Really, the staff didn't even bother to acknowledge my husband n I, AFTER ABOUT standing there for about 5 minutes, and mind you we were the only ones in line so 5 people working behind the counter were oblivious to us without even being busy! My husband finally said something and we got things rolling, finally. Terrible service that day, Even Mr painted green hair wasn't cool, It's about customer service people! Thou my latte was fabulous read more

Literally went inside last night and waited 20 minutes for a peach tea, there was no line. When I asked about my drink they just looked at me like they didn't know what I was talking about. They realized they put my drink in the drive thru and handed me a watered down tea, not even the size I asked for. read more

I've been going to this Starbucks for years and have always had the friendliest customer service--not to mention they get my drink order correct every time! read more

This is your typical Starbucks. The staff is very good and make an effort to recognize their usuals. The store was very clean and has a nice layout. Perfect spot to relax and take some time out for yourself. read more

Worst service ever. The girl with the ponytails and the other workers SUCK at customer service. I'm still in line for 15 minutes waiting for my frappe. During this wait the workers stood around talked on the phone instead of make our drinks. They suck. read more

I have been a Starbucks fan for a very long time. This location is my favorite in San Antonio so far. I love the fact it is convenient, it has a drive thru, and unlike the Converse locations there is plenty of space to use plug ins or use a table. I have used this location many times for job hunting, studying, etc. I have had them mess up twice. Once not layering my iced caramel macchiato when I asked them to and the other they gave me a smoked butterscotch frappe when I ordered hot. I am not one to have them redo it so I drank them anyways. read more

I've been to this Starbucks many times and have found that they just aren't as good as the others. Everytime I come here, something is wrong (half-full cup, no chocolate drizzle, flavoring off)...I would recommend stopping at the 3009 location or the Walzem location. read more

Don't know how this places is still in business. Lines are always long and I've been sitting here 15 min waiting for my drinks.. turns out they forgot to make them.. people are literally just standing behind the counter and no shits given about working today. The manager is sitting at the bar across from the counter facebooking-_- read more

I could not understand why there is always a long line both in and out of this storefront. There are a million Starbucks everywhere. In fact only a few hundred yards away tucked inside the Target is a Starbucks. One day there was calm before the storm so I jumped into the drive thru and ordered a few drinks. WOW I now see why this particular location is so popular. Took our order quickly and efficiently. Everything was better than perfect. You could have photographed every drink we got and shown it in an advertisement. And they tasted just as good as they looked. What a great place to fulfill your Starbucks needs. This is my new favorite location! read more

Staff was super friendly, drink was made well, but the place was very loud! Came here to study, but it was difficult as all conversations and barista noises seem to echo. This location could also benefit from some more cozy nooks/seating areas. read more

One of the worst Starbucks I've ever been to. Drive thru line took 15 minutes on a Sunday afternoon and they didn't have any matcha to make a green tea latte. They didn't even offer me a discount! read more

I am giving this place 5 stars! Besides the fact that they always get our order right and they are always courteous, friendly and professional.. I'll tell you why. My husband has NEVER had this happen to him so he was extremely touched. Back in February my mom was having health issues so she was in and out of the hospital for over a month. My family and I never left her alone at the hospital so we would take turns staying with her. My dad would take the coffee they had available at the hospital but my sister and I would prefer to stop by for coffee whenever we would change shifts with him. Well one day my mom got really sick so we were all in the hospital for most of the day waiting to hear from the doctors and my husband had stayed home with all the kids. That night he decided to go check on my mom and stop by to get us some good coffee to get us through the night. He is not a coffee drinker so when he stopped at Starbucks and saw the menu he was confused (he thought he was just going to show up and order 4 coffees). As the lady in the drive thru asked for his order he told her he had no idea what he wanted to order. He said it wasn't for him that he was taking us coffee in the hospital. She quickly asked him some questions about us and gave him her recommendations... He agreed and went with her suggestions. He ordered something sweet for my sister and I and something strong for my dad and brother in law. When he pulled up to the window the young lady handed him the 4 drinks and said "the drinks are on the house today sir, hope your loved one gets better" he thanked her and tried to pay for the order but she said no that she wanted his family to continue to visit their location when everyone was in a better place. Needless to say, we have definitely been back since my mom has been out of the hospital. It's not even the fact that they gave him free coffee but the fact that they cared enough to try to do something nice to brighten up our day while we were in that hospital room really meant a lot to us. read more

Super super busy. I just wish they had more comfy seats to relax. They do have plenty of tables for people to study :-)

Slowest Starbucks I have ever been to. Drive thru is faster than actually going inside. Other than the ridiculous wait, the drinks are accurate and good. read more

This is a real convenient Starbucks around the corner from my parents house. I've come a many of times and have been able to lock in on my journaling and other little projects that require focus. Parking has been interesting because the drive-thru impedes the nature flow of traffic once you pull in. But once inside the staff seem rather proficient. read more

Horrible service. I just waited 15 minutes for my drink and there is no one in here and 6 people behind the counter. I go to Starbucks every day and this is the worst one I've been to in at least 10 years. Horrible!!! read more

Sometimes lines are long. And the parking is ridiculous. The way they made the drive through line configuration is ridiculous as well. However, not the employees fault. Coffee and service is really good. Never had a complaint about food or service read more

I love the Frappuccino and the water has the best taste I don't know how it just does lol but it has to be the best coffee place in the world read more

I stopped by in a hurry one afternoon and for some reason I couldn't remember my frap and the guy at the drive through help me with my order Vanilla Bean Frap. read more

Slowest drive through ever and parking lot is a total mess. They definitely didn't plan for the thoroughfare as they are super slow in drive through, it's hard to park - very tight spots and narrows through ways and it's always a total mess. Please get staff that can efficiently run the drive through, fix processes, whatever it's needs. In general the drinks are okay but the wait is excessive and the service - ehhh. read more

This is the worst Starbucks I have been to. Whoever developed it wasn't thinking and put it in a terrible location. The drive through is difficult to enter and takes a good twenty to thirty minutes to get through. The inside isn't any better. The staff isn't too friendly either. I've tried to joke with them but they are short. You are better off going to Target and getting Starbucks. read more

Longest lines. Terrible location. Always dirty inside. I waited nearly 30 minutes for one iced Americano in drive thru, and barely got a sorry for the wait. I've been to other locations that will usually give me the drink for even waiting 5-7 minutes. You're better off going to the target. read more

The employees were more worried about checking their Panda Express order that was delivered than making our drinks. We were the only orders and it took 11 minutes to get two drinks :/ read more

Despite the slowness of the people behind the counter. I think all the Starbucks are all the same in that manner, no matter where you go. Plus this one is dirty. (Forum) read more

Friendly staff. Always busy! We've had less than exceptional drinks served and the staff has always corrected the mistake, no questions asked! Definitely a place I'll continue to frequent with my little ones. read more

This location is usually pretty busy... but the staff work hard on being fast and efficient. They are ALWAYS friendly and so far in 5 years, I've never had an order mixed up or messed up! Want fast and friendly service - GO HERE!! read more

This was the longest I have ever waited for my drink. It wasn't stirred, and and girl taking the order was unsure about what the drink even was. Maybe it was just a bad day...hope so! read more

Extremely slow internet even though barely anyone was there (less than 1 Mbps according to speedtest.net). The barista didnt know what a mocha cookie crumble was (seriously?). They were redoing the decorations in the middle of the day, using much of their seating area to hold boxes they were unpacking. Shouldn't that happen after hours? Lastly, they don't call your name when your drink is ready, so some random person took my drink and they had to remake it. Worst starbucks I've been to. read more

Ok. I've been to maybe 30 different Starbucks. I've never been to one this slow. I went when there was only one car in the drive thru and still waited 15 minutes for my drinks to come out wrong. I only go now because it's the closest one and unfortunately the only one on my way to work. The only reason I give it 1 start is because it's Starbucks and when they get the drinks right they're really good. read more

I wanted to find a Starbucks close to Randolph Air Force Base to frequent for my Tuesday/Thursday class I take there. My GPS led me here, and I was pleasantly surprised to find it had a drive thru, even though it was located smack-dab in the middle of a strip mall. I am assuming by the number of cars in line, that this is a very popular location. The placement of the drive-thru is very awkward, making your time in line inevitably in the way of cars making their way through the parking lot. When I finally made it up to the speaker to order, the young girl on the other end was very friendly, and didn't make me repeat my complicated order, which is always nice. Even though my order was placed with only 3 cars in front of me, it still took another 15 or so minutes to get up to the window. Though I do enjoy a friendly barista, the drive-thru is not the place for that. AFTER giving the lady in front of me both her drink and her change, the barista and this woman continued to carry on a conversation for what seemed like forever. Neither of them paid any attention to the customers waiting in the long line behind them. I'm happy to report that my drink was made correctly, and I myself was able to get my drink and change in a timely fashion...but my suggestion goes to both customers and baristas alike: If conversation is what you are looking for, please do the drive-thru line a favor and GO INSIDE, read more

Kudos to the baristas today. I usually go thru the drive-thru, but this morning's line made me decide to go inside. The line inside was just as long. The baristas kept their cool and got the orders Rollin' and out in no time at all. That's what keeps me coming back to this location - customer service and great coffee of course. read more

This Starbucks always has nice employees who are always ready to help. I like how close it is to the house and then drive through is extremely convenient. read more

Always a long wait and they forget your food. They're friendly but have too much going on at once. It'd be nice if they see you standing there for awhile they'd ask what's going on or something read more

They are ALWAYS kind and helpful, and their coffee is great! I have never been to a place where the staff was so kind and concerned for their customers. To the impatient people who don't know how lines work: calm down! If they have a lot of orders, it's going to take awhile. There is nothing they can do about it so don't blame them! They are trying as hard as they can with what they have. If you want to make it on work on time and have your precious starbucks coffee, learn how to plan it in! If you come during a rush, obviously it's going to take awhile. I come here every time I work, because I'm always so exhausted after school- I need a pick me up. Or I'm opening the store. They are usually pretty fast with their orders but typically I don't have to clock into work during their rush periods, I always make time to be able to wait though because I know how it can be sometimes. Just the other day my car stopped working in the drive threw and the staff showed a lot of concern to my problem and suggested that they help me. I am so grateful for their kindness and professionalism! I recommend this place to anyone. read more

love this starbucks. the are always friendly.... and remember my drink. now that they opened the one on pat booker the line is way better. the turnover rate is still kind of high but expected due to nature of business. been going here since they have opened... yes ... a long time read more