I don't even know where to begin with how unbelievably bad this visit was. My daughter ordered a simple cinnamon pull--something that any halfway competent café can warm up in a couple of minutes. Instead, she was left standing inside for 25 minutes while the staff acted like anyone not in the drive-through simply didn't exist. When I walked in to find out what was happening, the manager, Colton, gave me one of the most dismissive, uninterested responses I've ever heard from anyone in a customer-facing job. His tone and attitude made it clear he had no intention of addressing the issue. Another employee jumped in and changed their story about the wait time more than once, which only made the situation feel even more disorganized and careless. And it somehow got worse. When I accepted the refund Colton offered, he suddenly shifted into an attitude that was flat-out hostile. He actually tried to make it sound like the problem was me expecting basic service. Then, when I said I'd be reviewing the experience, he became defensive and told me I wasn't welcome back. The level of unprofessionalism was honestly shocking--especially from someone who is supposed to be managing the store. I walked out with my refund, but also with the clear impression that this location is being run by someone who has absolutely no business overseeing customer service. In my opinion, Colton handled the situation with zero accountability, zero respect, and zero leadership. read more

they are so rude and always take too much time to make a simple drink. not worth going there. One time they literally made everyone's drink that was in line behind me and then made my drink last. I waited 20+ min at the window for one drink. read more

This is the worst Starbucks I've ever been to . First of all in my opinion if a customer takes the time to walk in the door you should wait on them . Not make them wait for the 300 online orders that come in . Maybe you should have a separate staff for that . If you do , you don't have enough staff. I waited extremely long in the drive through . Remember the days when they used to give the free drink card if the wait was too long ?? Worst ever!!! read more

This Starbucks is consistently incapable of fulfilling your order in less than 20min, usually longer, even if it's a simple cold brew. Trying to order here on the way to work is useless if you need to get to work on time. I will drive 5 miles out of my way to find a different Starbucks and it's still quicker than waiting for this store to get it right. Absolutely the worst. read more

The store has a lot of energy and the staff is friendly. They really need to change up the music. The same stuff plays in a loop! Please play some new music! read more

This Starbucks seems to be for on-line ordering only. There is no signage for where to go to place an in- person order. None of the seven employees were smiling. No one was sitting at any of the many tables.Center counter had more than 40 items waiting for pickup. Woman filling those orders snapped at a customer who had a question. Coffee was mediocre and I left sad that at morning "rush hour" at least, working there seemed so stressful that none of the employees had the capacity to say to a waiting customer "Good morning, may I help you?" read more

always poor service at the drive thru! long waits, wrong orders, often surley window help. do yourself a favor and go to canal st, Salem!

I am really surprised that this place has a bad reviews. I often go to this location for studying. I have interacted with most of the staff. I have always had a great experience, very friendly and fast service. Once they forgot to do my order, the staff apologized, corrected the issue and handed me a gift card for a drink. I know this some people might think this place is not perfect but overall I do think it is so much better than many other stores. read more

I understand that these coffee shops get busy and it's tough with the annoyance of customers asking constantly "where my food and drink". BUT it gets to a point where I ordered my things through the app and it wasn't ready after nearly a 10 minute drive and then waiting patiently for another 15 minutes. Not to mention three out of the 6 workers there just standing next to each other talking about nothing. I don't mean to be that person but get it together!!! Would've gone somewhere else is Starbucks wasn't over priced. read more

Placed a mobile order and was met with a kind worker. He insisted I take the straws when I was only asking for the holder. Would come again!

I like this Starbucks Nice staff, good service But what the heck with the straws?? They keep insisting we take straws- the company redesigned their cups to stop this practice a number of years ago & in the last few months this shop insists I take them- it's madness in this day & age- and just plain dumb. read more

I order online here before my shift at work each morning, or rather I did before I found out that this location just isn't it. Every time I order a coffee to my specifications it is never correct. The last straw was one Sunday I had ordered some egg bites and an iced latte 10 minutes before I got there. I came in, it was not busy there, my food came up first. I watched as someone began to make my drink, put it down to do something else, and then it sat there half made for another 5 minutes before someone decided to finish making it. I think I'm done coming to this location. Very slow and inconsistent quality when it comes to coffee and drinks. read more

horrible service they need to get it together. I ordered my coffee at 8 o'clock and it wasn't done until 830 made me late for work. Never going here ever again. read more

never bother ordering your Starbucks ahead here it is never ready when you get there and when you ask the employees they are super rude and make lame excuses. Also if you don't order ahead there is never an employee available to take your order, so you should go to a different starbucks if you want it fast and to be treated with respect. read more

it is a very nicely designed location but frequently has very slow service time. It is not a staffing issue; there are plenty of people. Just seems that they move at a snails pace regardless of which manager is on duty. For example, today i had 6 people in front of me. 1 cashier, 2 baristas, a back staffer and the manager was also labeling cups. time to get a sandwich from entry to departure was... yes 10 minutes. And to top it off, for the second time they were out of my first and second breakfast choice. I suppose it's super hard to predict heightened business around the holidays. Pictured is the chicken sausage sandwich that is probably the worst item on the menu. Apparently corporate has not figured out its lack of popularity when there are 20 of them left and all else is sold out. Done being cranky now. Also could not for the life of them manage inventory. Alway out of a popular item... read more

Starbucks - Coffee & Tea Near Me - Swampscott, Massachusetts

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Now the one saving grace of being able to use the app to order ahead and not deal with the lines or drive thru that never moves they don't accept. If McDonald's can keep up with constant orders why can't you??? read more

Worst service I've ever had, 9 people working behind the bar all just playing with each other, the only one actually working was the junkie looking one, all the other ones were just joking around and laughing with each other, there were like 20 customers inside waiting I waited 20 mins for a black coffee!! They just lost all of my business and all of my co workers business! Will never go there again read more

The staff is nice and I know they work really hard especially through the morning rush, but there have been times where I would order online and waiting over a half hour to grab my drinks/food, and when I arrive they are still not ready even though the app tells me a wait time of around 5-10 minutes. I get a mix of different types of drinks, but when they are made, they never taste good. Usually too much or too little of the milk in coffees or the refresher drink syrup base. The drinks are overall inconsistent. The food however is as good as fast food can get. It's always warm and tasty and I've never had issues with it before. Definitely not the worst Starbucks in the world, but definitely could use some improvement. read more

Extremely slow drive thru. Went at noon, waited 20 minutes to put my order in. Took my order. No problem. I get to the window and they tell me they don't have the sandwich I ordered. read more

Starbucks, just like any other. I've only used the drive thru. During the day, theres usually a pretty long line, sometimes it moves quickly, sometimes not so much. Later in the day/evening, the drive thru is pretty swift. Coffee is always good. People are polite read more

Waited in line over 15 min. Couldn't hear anyone at the order speaker. When I got to the window, they told me to drive around the building and wait in line again. Keep your overpriced coffee. In the future I'm buying local. This is what you get when you have kids running the place. read more

I frequently come to this Starbucks And talk to the baristas. They've been so kind to me, it's honestly the customers that's the problem. It is the baristas fault for having a broken machine or when they run out of food or any supplies they've needed.a lot of the time people will take drinks without reading them and the baristas have to make the drink again, also what I've noticed from other people is they give attitude to the baristas even though the baristas are kind and say "sorry can I remake that for you". Then there's the expectation that 10 drinks can be made in a minute. I want other people to be in there shoes before they say anything mean to them. This place deserves more than what it gets!!!! read more

I get a pink drink everytime I order ... Several times a week and this location will NOT put strawberries in for some reason..... So I started clicking the extra strawberry option to see if that helped and still no.... It's standard in the drink so I don't get it and it's embarrassing to walk up and say to remake it so I always just take it the way it is..... this location is the only one like this. read more

Ordered coffee a d egg bites. Coffee came but not egg bites. I asked about them and the person I asked had made them and put them out but I didn't get them (I believe this because she knew the order before I gave her specifics). Some one took them. It happens. They made me new ones. Made sure I got them. With the order was two cards with credits for the order. I didn't complain, it wasn't their fault. Nice surprise for a minor inconvenience. read more

worst starbucks i've ever been to in my whole life. they mess up every time. takes them 30 minutes to make one drink. and when i get my drinks they taste horrible. i give it 0 stars shut the place down. read more

I'm not complaining about the service. This review is for there cleanliness. It's always dirty. The bathrooms never have toilet paper. The area where you pick up your coffee is always dirty. The area where you put sugar is always disgustingly dirty. Then they come wipe it with a wet towel and leave it wet this method makes it look gross. They need to step it up. Iv been to plenty of other Starbucks and they are super clean and neat. They always have boxes of inventory in the way where costumers come through. We don't need to see that stuff. This place in new and it looks old and poorly managed in the cleaning department. read more

worst starbucks ever. got a strawberry refresher with lemonade and a pump of raspberry. and when i took a sip it was very clearly made with neither and just water. the staff is rude and they take forever. it's a bunch of adults and teenagers who decided to never move on from high school. if you can't make a simple drink that i'm paying 7$ for then maybe apply for a job not in food service. read more

It's simply the worst run Starbucks in the United States. If there were no stars that would have been my rating and that's being generous. Always screw up orders both pre and during COVID. Mobile ordering? Good luck. It will say your order will be ready in 9-12 minutes. If you are out of there in under 25 minutes you feel grateful. Stay away unless you enjoy being totally frustrated and drinking something you did not order... read more

This location feels like it is run and operated by a bunch of under supervised, over caffeinated teenagers. My orders are almost never right and employees have tried to prank me while ordering at the drive through. This past weekend while placing my usual order at the drive through, the employee asked what kind of bread I wanted for my sub because "I was at Subway". This is so unprofessional and a waste of time for busy people. Then when I pulled up to get my drink, the employees were so rude and visibly unruly. Very unprofessional, very unmanaged, and not worth the time or the nonsense. read more

They stay messing up my order every time I go there. I asked for a lemonade with raspberry syrup with the strawberry açaí on top. They gave me a hibiscus tea which I never asked for. Other than that the people are very polite there read more

It's unfortunate to see so many poor reviews. I stop in nearly every morning- before the rush. I have such great conversations with the staff and we're on a first name basis now. But I do wish there was a more localized mom and pop option to stop into. Newman's is great but looking for another place once in a while. read more

Worse customer service ever! I have a food allergy and I make sure to let them know, and this is the 5th time I have to return my order. I went in today and I tell the counter girl if it's made with coconut milk because I'm allergic to diary and she says no and than catches an attitude and grabs it from me Rudely. read more

It seems like service at Starbucks in general has taken a hit, but this particular store is the worst. They are always 15-20 minutes behind the time shared on mobile orders. They have a huge crew, but can't seem to get into things moving. You could seriously get faster service at a sit down restaurant. read more

I LOVE THIS PLACE! Employees are so kind and nice. Music is always good and brings an amazing ambiance! My drinks are always made right!

literally horrible. the slowest service ever it takes like 30 mins for a simple drink even when it is not busy. worst one i've been to it's infuriating. not like they are friendly either read more

Was waited on immediately. The Barista pleasant. But their bacon, gouda & egg breakfast sandwich was so mediocre. Where was the cheese? 2" worth of bacon - what? Yes there was some egg. The roll was good - that's about it. If there is a next time will go to McDonald's. read more

this starbucks has consistently had a long trailing line whenever i want to grab anything

Terrible service!! Employees are busy talking with each other and it's not about coffee or the customer. I stood there waiting for my coffee and was asked;what do you order? This was after waiting 7 mins. They then initiated the order. I will not go back. BTW I never usually post read more

Really bad service.. they never get me what I really ordered! Not even once! Waiting time is horrible. But the drinks are still good tho, at least that! read more

Sow location. Got my order wrong and it took about 1 minutes to flag down and employees who clearly did not want to work and did not want to help me. Will not return. read more