This place has a new crew and the wait is insanely long. I miss the old folks but they moved them all around. This one has been great. Now you'll wait 20-30 mins every time read more

A little out of my way, but this is the fastest and friendliest Starbucks I have found! It doesn't matter how long the line is, the drive thru is quick!! A definite plus when you have crying kids in the car lol. They have always gotten my order right, which is another plus. I only gave 4 stars because sometimes they are out of what I wanted to order which can be disappointing, I wish Starbucks in general would stay on top of keeping popular items in stock. read more

The drive thru is coo. I get a venti iced white mocha with an extra shot. My only gripe is that the drive thru is right next to the long ass in and out line. read more

The worst Starbucks I ever been to... countless times I have seen people get their drinks before me when they orders after me.... which means they are so unorganized. It's really not that hard to make drinks in the order they come in... and my drink is not complicated either (passion tea lemonade) Their drive thru is always long so I think they always try to get those orders done before cafe orders which piss me off. Because I will stand there with no one in front of me waiting for my drink while I see many cars drive away with multiple drinks... again, they should be making drinks in the order they come in. More cars drive away than they should before I get my drink I've tried to do mobile orders too but that doesn't work out so well because when you walk up no one wants to help you and avoids eye contact with you so it takes forever to even get someone's attention. I will stand there and say excuse me but they just act like they can't hear me. Also they will give you attitude straight up of you seem unsatisfied with their service. Don't bother coming to this Starbucks unless you have a lot of time and extreme patience because they are super slow too. Extremely slow. read more

The worst customer service of any Starbucks I've ever been in. The restaurant was dirty and after 15 min of waiting I walked out with no coffee. It doesn't take that long to make an americano. Very disappointed. read more

Waited 10min in line to get a Captain. Crunch berry Frappuccino, Then the batista says We don't have the ingredients for that! Okay, I'll take a Butterbeer Fraps! We don't have the ingredients for that! Your kidding right?!I said?.... Nope he said! Thanks anyways.... read more

My mom came to this Starbucks at 1:35 and it took 25 mins to get through the drive thru (mobile order) I went at 5:05 and it took over 20 mins to get through the drive thru (also mobile order). Felt bad for the girl working the drive thru because everyone was upset with the length of time it was taking. Not sure what was up today but management needs to figure this out read more

They were fast a serving. Which is good when im running 10 mins late for work.

The store is right off the freeway; very convenient for people headed for a road trip like we were. It is in the same plaza as papa urb's. We went through the drive-thru. It is located behind the stores along the area. The wait wasn't too long and no complaints about the drinks. read more

You know, it's Starbucks. How much of a review do you want? Either you like their coffee, or you don't. I like that they are there when I have to leave for work at 5am. I am not the most fond of the one teenager who looks like she just rolled out of bed with her parka on, and always acts like it is a huge chore to be there so early. Did I mention that I have to leave for work at 5AM?? That's 5AM in case you missed it!! read more

My cinnamon dolce latte taste more like warm milk with whip cream.. It's hit or miss here and it's usually a miss but it's convenient because of the drive thru :( read more

Every time I come to this Starbucks, it never fails, i have the worst experience. The guy inside is the worst employee. He rushes you and if you ask for something else, he makes it seem like he's annoyed and just doesn't want to help. Terrible customer service. Previous times i have used the drive thru and every time no matter if there is 6 people in line or just me it takes FOREVER!!!! I was there by myself in the drive through and i waited at the window for over 10 min. Awful. They are either under staffed of just bad with time management. OK, rant over. The drinks are good. read more

Second time I've been here when they totally forgot to make my drink. If I were not almost the only customer in the place I'd understand. Will not be coming back to this one. read more

Welcome to the world's slowest Starbucks. ordered inside with no line and it took about 15 minutes for them to make an iced latte. Never coming back to this one. read more

Visited this location on Mother's Day 2013. Huge line in the store the middle of the day. Seven employees behind the counter all gib-gabbing with each other about nothing important (or at least they weren't having a customer service meeting). I could not believe how long it took to get two ice teas --- simple ice tea was all we wanted. My friends went to Subway and got sandwiches while I stood in line for at least 10 minutes behind 2 people waiting to be waited on - the key word being "wait". Focus from employees was the line at the drive-up window. It was about 95 degrees outside and all these people in the drive-up are in their cars with engines running, polluting everything & each other, ordering ENORMOUS drinks with piles of whipping cream and extra - double drizzles of caramel & chocolate sauce with sprinkles etc. I swear each car must have been a tourbus filled with people on their way to a diabetes conference. Or maybe the closest emergency room. But still, the customer service at this location with 7 employees is appalling. They need to fire everyone and get a new staff. Then the location should close that pollution line. Can anyone in Tracy breathe as it is? read more

Super friendly staff and always giving me that reassurance that if it doesn't taste the way I want it then I can have them remake it. I understand that sometimes it may take long to get a drink through the drive thru but taking into consideration that there are some customers that change their order at the window or add even more drinks to their order which extends the waiting time for the customers behind them. I totally understand. BUT, overall this is a great STARBUCKS. Best in TRACY. read more

We have been stopping at this Starbucks for years, once a week as we drive in to the bay area from Sacramento for work. Again, it's just one day a week, & to our amazement oftentimes they remember what our drink is & what pastry we want! We have never been to a Starbucks store that has been so friendly, & we've been to a quite a few. I usually travel with my dad & if he's not with me, or I'm not with him, they will ask us where the other one is at. We've been there when the baristas are dropping by on their day off & they are still just as friendly. It's a pleasant place to stop in, & our drinks are always good! read more

Every time I come here they are SO SLOW!!! The line is all the way to the door and you literally spend a half hour waiting in line....very slow service. Also, most of the time there is only one barista making all the drinks, and they lack multitasking and social skills. Bottom line is...it is NOT worth going to only get one cup of coffee unless you have one hour to kill. Go to another Starbucks. read more

Even though the drive thru is convent to hit up before you get on the freeway it seems to be really slow sometimes it's better to just walk in you get your coffee faster read more

I'm new to this "Yelping" thing, but I wanted to say how this is my favorite Starbucks to go to. The wait may or may not be long at times, but we always see the staff being polite as possible. I had a great experience after being back from my long vacation in Bora Bora. I saw the drive-thru going out to the street so I decided to go inside yesterday. I put my order through and began to wait. My name got called out and I got a great hello from the barista named "Larbear" or "Larebear" and he was wearing a "Pride Pin" if that helps identify him much better. But he greeted me with a hello, asked if I needed a sleeve or anything else and I began to become one of those complicated customers. As I asked for a green plug, for the three sandwiches I ordered, for a handle bag, and for some steamed soy for my pike that I ordered. He did it all with a smile and said, "absolutely!" and told me to have a great day! This store has come a long way from before I left from my vacation! I use to have not so decent service here and I really appreciate him for taking the extra effort. read more

Worst Starbucks ever! Every time I go there, I experience very slow and unorganized service. I can't tell you how many times the staff at the drive thru have gave me the wrong drink. It's seems like they always have new people working there, but with each new crew, the service is still horrible. read more

This Starbucks is the slowest one I've ever been too. Every time I spend at least 20 minutes in the drive thru and there will only be 2 cars ahead of me. Bad customer service and horrible multitasking. read more

This Starbucks is closest to my house then any other one in town. The main thing to complain about is how long the wait is in the drive through. Everyone is very nice, but the wait is horrible. read more

My drink was great, it is service that was very unpleasant. The Barista waited nearly 5 minutes until his manager came to the front before taking my order. I have always enloyed the Starbucks experience: ask me how I am doing, take my order, try to remember it so next time it can be made fast and on time. I hope they provide better customer service in the future. read more

One of the busiest *$s in town. So definitely loosing one star to cleanliness. Server are very courteous, noticed giving away free drinks to EMT's and first responders. Hopefully these guys work on their hygiene standards to make it look like STARBUCKS! !!!!!. read more

they are great if they listen to the details of the way my coffee should be made. its like a book. extra this and no this. etc

Every time they are busy they prefer to rush and mess up on everything you order only to wait 30 minutes for a bacon Gouda sandwich and a frappe! This places messes up more than what they can get their order correct read more

My girlfriend and I stopped here on our way to visit her family for Thanksgiving since it was right off the freeway (we should have kept driving). The service was excruciatingly and unexplainably slow. There were only 2 people in front of us in line and it took 10 minutes to order and another 10 to finally get our drinks. I could totally understand if they were understaffed, but there were more employees than there were customers! One lady was sweeping the floor, which is great, everyone appreciates a clean store, but shouldn't you be helping with the drinks if the wait time is pushing 20 minutes? One girl was fumbling with the register, another girl was making the drinks, and the guy was standing at the drive through window watching the blonde girl make all of the drinks. We were trying to figure out if he was gay and really lazy or if he was straight and just being a creep. Either way it was awkward. Anyways, it wasn't a great experience. The only reason I'm giving it 2 stars instead of 1 is because our drinks were pretty good (though it's pretty hard to screw up an iced coffee). read more

Before heading to a concert in Oakland me & my sister decided to stop by Starbucks for some iced coffee. I'm going to say the date & time so if the GM decides to read this, he/she will know the person who had helped us. Now I don't normally complain on Yelp, but this I just couldn't let go. The date is April 22nd, the time is 4:00 pm, my sister orders 2 venti vanilla iced coffee with 2 pumps of classic syrup and cream. The guy who took our order read it back & he got it correctly; he says the total is $6.50. The line at the drive thru was pretty backed up, there was like 5 cars ahead of us, we didn't mind waiting though. We finally pulled up to the window and a blond girl in a ponytail greets us and says our total. We give her $20.50. Three minutes later she hands us our change. I take the money and I count it & it's only 7 dollars; she clearly gave us the wrong change. She was supposed to give us 14 dollars. So we wait for her to open up the window so we can tell her, she pops up the window and I tell her she gave us the wrong change. She looks at me like I'm lying. She has this disgusted look on her face, I tell her we gave her 20.50 & she only gave us 7 back. She's still staring at me with the rudest expression on her smug face. Minutes later she gives us back the correct change. I say thank you & she doesn't say anything. As she's getting ready to give us our drinks, I can already see from the window that they had made it wrong. The coffee was straight up black & I knew they didn't put cream in either one. Before she can give it to us I tell her that they made our order wrong and that we said we wanted cream. Again, with the annoyed, rude expression on her face she says, "well the guy took the order and it didn't say cream." I tell her we said cream & she takes the coffee back & fixes it. Seconds later she comes back with our drink. She hands us our drink and she says, "do you need straws," in a very rude tone of voice. UH, YES? She hands us our straws and I say thank you & she just closes the window. So no apology for giving us the wrong change, no apology for making us the wrong drink, what gives? People make mistakes all the time & I wouldn't care if she would have apologized, but she didn't & the fact that she had this rude demeanor didn't help. I get it you're busy, you're packed but at least still display some good customer service skills. That was just horrible experience and oh yeah, the drink was gross. read more

I came in 4:30 and no one was at the register (nor waiting for there order). I was not greeted when i wallwd in. I was not told someone would be with me. I waited a couple minutes before i was attended. My kids were with me and they went to the restroom (they said they were fairly clean.) Unfortunately i didn't get the name of the girl that took my order but she has blonde hair and was short. (Her hair was blonder and longer than the girl working the drive thru.) Anyway she was rude, when I asked about a pasty she told me they didn't carry them anymore as if i was supposed to know when products are switched out. I figured she was having a bad day so i was not going to yelp this location at all but when she forgot about one of my drinks and didn't apologize for the extended wait nor could she even hand me my drink. She asked the girl working the coffee machine to hand it to me. Where's the customer service at? Luckily i don't live out here other wise I would seriously consider boycotting Starbucks. Did I mention my husband, both my boys and myself each have our own individual gold card. read more

first they are negative stars for this place!!!!this starbucks fucking sucks. they said it is against our policy to give a trente size coffee. well let me tell you something you gave it to us before. then i said okay no problem so i order a vente java chip extra chips and extra chocolate, vente cupcake frap, then a vente waffle cone extra caramel no whipped cream. so i pull up to the window they have a grande waffle cone no whipped cream and extra caramel. i told them no it's suppose to be a vente. so they put it in a vente cup then added hella fucking whipped cream!!!!!!! and my total was $17 something. what the fuck am i paying for that when everytime i come here they never get ot right or it taste like shit!!! i keep giving them chances cause i live down the street but no more i am never going there ever again. this starbucks is the worst starbucks ever!!!!! read more

this starbucks is complete bullshit i live right down the street from this location and they take forever and the drinks are never what i order they are either are the wrong size or they have whip cream when i ask for no whip and i will never go to this stupid fucking location again i will go out of my way to they other starbucks fuck this location.and fuck all the stupid fucking employees nothing but stupid assistance attuides read more

Horrible customer service. I wanted a Starbucks refresher on 8/25 around 8:30 am, and didn't see the normal 3 flavors, instead I saw a new flavor. When it was my turn to be served I asked if they had any of the original refreshers in the back. The female cashier turned to her male counterpart to ask him, and he said no. I tried to clarify, as I had never seen Black Cherry Limeade flavor before so I ask if the others flavors were discontinued, or were they just out. Again the employee just said no, which I didn't understand what that meant, so I asked does that mean there are some in the back but its too busy to look, or is your location are not carrying those flavors anymore because I've just been to two other Starbucks in Tracy and no one has any? He just said no and ignored me. I had a breakfast sandwich, and when he called my name he purposely dropped the bag on the counter, instead of placing it down so the sandwich came apart. What a jerk. read more

this is the rudest starbucks ive been to. my regular starucks is under construction so i drove on the other side of town to this one. when i got there the drive thru was super long so i went in. the lady taking my order wasnt the nicest to start when she gave me my change she just layed it on the counter and when she called my name for my drinks i asked her for a cup holder and she said sure and walked away i asumed to get me one but no...she went and was doing another drink and i was looking at her so confused cause i was standing there for at least a min. so i happen to look around and i see a small stack of cup holders to my left so i just got it myself. she was so rude because she couldve said when i asked for one oh theres some right there or something like that. then when i grabbed one she had the nerve to tell me thank you. if someone is that misrable at their job just get a new one read more

I'm starting to really dislike this Starbucks. I hate Carmel and my mocha frappucino for the last two times has tasted like Carmel

I applied here and the interview went well, I was told to call them back in 3 days if they hadn't called me by then. So I call them and the shift supervisor that interviewed me answered and told me that the manager was sick but that she talked to the manager and said I did really well and she would hire me if she could, but since she was only the shift she couldn't , but that she'd tell the manager and the manager would call me within 2 days. She never did so i called them again, this time the manager answered , she told me that she was in the middle of a rush and that she'd call me on Monday. Well its Monday and guess who never got a call, this girl right here. So I once again call them and the shift told me that she'd have the manager call me within a hr and she never did. So basically a really frustrating experience having be waiting for a call that wasn't ever going to happen. I guess the first red flag was the manager wasn't the one who interviewed me . read more

Worst Starbucks ever!!! Ordered in the store and all they did was serve the drive-thru! We were third in line and everyone behind us who ordered 10 minutes after us was served. We had to ask twice and they couldn't find our order. When we finally got ours the people who were ahead of us were still waiting. So messed up and when I asked the staff she said drive thru goes first! Rude and unprofessional. Sorry I had left a tip-they didn't deserve one! read more

So this place is very convenient, but the staff is rude and has attitude (especially inside). I ordered a tea through drive thru, waited 15 minutes to get up to the window, they forgot what I ordered, had to sit an extra 10 minutes for them to make it, and as I'm on my way home I notice a FLY chilling amongst my ice. How do you NOT notice a fly in a drink right before you put a lid on?? read more

Went in the gentlemen at the register was very nice and polite. Read our order and everything asked me if I wanted cream in my iced coffee and I said no thank you. I'm lactose intolerant so cream and I don't mix well. It was not busy at all either. The girl that had Momo on her name tag calls my name out for my drink and it has cream in it so I politely said I hate to do this to you but I didn't ask for cream and she gave me the dirtiest look like it was my fault so she looks at my cup and I said it doesn't say add cream I checked and she didn't say a word to me. She made me a new drink and then when I said thank you so much and she didn't even acknowledge me. I was just thrown off. every time I go to Starbucks employees are usually extremely good about this. Not to mention usually I don't ask to have my drink fixed but I can't have milk..so thank you Momo for fixing my drink with an attitude. read more