Each visit to this location seems to be a disappointment. Whether it's the slow and long wait times, even when order is placed ahead of time or if it's the quality of the items ordered. Today I ordered 2 jalapeño pockets because the coffee at the location always comes out too milky. The pockets were estimated to be ready in 9-13 min. I showed up 7 min after order time and still had to wait. Once my order was called only one of the items I ordered was given to me so I had to wait additional time for them to prepare the other one. Inconvenience for over priced instant bites. The store is usually not as busy as other locations. Somewhat clean, not noisy. But definitely always slow. read more

See all

Great service when coming in. Quick ordering and fast making of our drinks! Boys love the pup cups! We will be back!! Jake n kev read more

This starbucks is near my hotel. I ordered on the app, and the drink was made as i specified. The order was ready soon after i arrived, so quickly made. it was midweek and not that many customers inside. i was a little surprised they didn't have a drive through. the ambiance was typical of a starbucks and i would hang out and do remote work if need be. read more

Starbucks - Coffee & Tea Near Me - Waldorf, Maryland

As someone who goes to Starbucks - 3053 Waldorf Market Pl every day and spends nearly $10 per drink -- twice a day -- I am extremely disappointed in the customer service at this location. The drink I order daily tasted completely off, almost like a cup of juice. This has happened multiple times before, and I've had to ask for it to be remade. When I politely asked this time, the employee snatched the drink out of my hand with a terrible attitude and told another employee to "just shake it." When I received the drink for the second time, there was no change at all. On top of that, the employees' nasty attitudes made me feel uncomfortable and as if I couldn't even speak up about my order being wrong. I ended up taking the drink home and couldn't even drink it because it still didn't taste the way it normally does. For someone who spends this much money here regularly, this level of unprofessionalism and poor customer service is unacceptable. I will NEVER order from this location again. read more

I was in the area and decided to take advantage of my FREE birthday treat! What I got: FROZEN STRAWBERRY AÇAÍ LEMONADE REFRESHER (my new favorite drink and I'll be grabbing another one today!) + OWL CAKE POP (because it was cute and I wanted some cake!) I used the app to pre-order. I was greeted immediately and told that my order was ready for pick up on the counter. Easy-peasy. __ I eat. @f.hux I thrift. @DCthriftish read more

Starbucks - (birthday treats!) FROZEN STRAWBERRY AÇAÍ LEMONADE REFRESHER + OWL CAKE POP - Coffee & Tea Near Me - Waldorf, Maryland

Customer service is not good at this location. My order was incorrect and the server seemed annoyed with my presence. No smile, no expression nothing. read more

I stopped by this Starbucks for a cuppa since it was closest to my hotel (Courtyard Marriott). It is in a shopping plaza, so note that there is no drive thru. I was pleased to see that the store was clean and the staff was friendly. They made my caramel latte quickly and it was good. What more could I ask for?! read more

I understand people have bad days but, customer service is about the customer... don't think I'll come back to this location. Barista wasn't super rude but seemed like all customers were an annoyance to her. read more

Horrible Starbucks. I placed an order online 10 minutes ago for a regular cup of coffee. Nothing special. Just plane Jane cream and syrup. Once I arrived my order was not ready and I waited another 7 minutes. I asked the barista where is my coffee and Explained I've been waiting a total of almost 17 minutes. She laughs and says "oh my bad".. Finally makes my coffee and it's filled to the top, burning my hand. Beware of this Starbucks. read more

Absolute WORST Starbucks experience. Inattentive staff on the phone texting. Apple crisp that's milk and espresso. Messed up my order forgot something I purchased. And I tipped. Horrible experience and staff. TRASH read more

Went here for breakfast this morning. Service was pretty quick, and the food came out fast. my drink was right, but my partner was mistakenly given a lavender matcha instead of a lavender latte. She politely asked them to remake it for her, and they grabbed the cup from her hands rolled their eyes, and the employees said "she didn't say latte" to each other. Not only did I correctly order, but they were also rude about remaking what we paid for. This was really disappointing. read more

The morning staff & manager are great! I literally order the same 2 drinks through the app & go multiple times a week with zero issues. Yes its a little slower Saturday mornings nut thats to be expected during such a busy time. But those 2 weekday afternoon workers. Not it! Rude & condescending when you ask for what you want like you want it. Telling you how the drink is "normally" made rather than actually following what you asked for. It's slightly annoying. If I have to go anytime after 1030 I'll just pass. Removed 2 stars for 2 workers. ‍ read more

Great place to meet up and chat. I meet up with a friend here and we enjoyed a great atmosphere. Music playing, clean, the staff is always nice. I was a little disappointed that my drink was discontinued but they offered to create another choice. It was a hit!!! I love that they get to know their customers and are always willing to do whatever it takes to make you a satisfied and happy customer. I was indeed happy with my drink!!!! I will be back!!! Update: I haven't been to this location in a minute, but it made me smile when I walked in and I was greeted with a big smile and a warm hello and best wishes for the rest of my day when my ordered was ready for pickup. Great way to kick-off the day...smiles & Starbucks! Still one of my favorites. read more

See all

Worst Starbucks I've ever been to. It's always pretty bad but today I decided to give it one more chance. I received, for $8, a watery, gross "latte" with none of the extras I paid for. Staff was even more rude this time than the last. It's a huge disappointment, don't waste your time or money on this dump. read more

This might be my only review of Starbucks because the customer service and drinks are so bad here. It's almost as if it's a Starbucks knock off? Very confused. I stood at the register for awhile, I was the only person in line and there was 1 barista and 1 other person. I waited some more as I watched the employee not acknowledge me and walk around. Then another customer asked for a bag, mind you I'm still waiting. He helps her. Ummm ok. About 5 seconds away from walking out I get to order. I ask for a cold brew nitro, something I get almost everyday and she loads it with ice. Why? It's like getting a beer with ice in it. Weird. Anyways not a fan of this Starbucks. Won't be back to this location, too many issues with the nonexistent customer service and crappy drinks. read more

This is the worst Starbucks. It took them 30 minutes to make tea. No staff member were wearing masks or gloves . Six baristas working no one is wearing a mask. I did a Mobil order, waited inside for 15 minutes only to have them tell me they didn't have all the ingredients. They performed like bubbling idiots! They were all confused, and extremely unprofessional. WORST STARBUCKS EVER! read more

The best Starbucks dirty chai latte ever or perhaps just the best chai latte I've ever had!

Went there yesterday and the same thing. They did not add the the caramel drizzle or crunch to my drink. WTH!!! This Starbucks sucks. read more

Starbucks - Where's the crunch? - Coffee & Tea Near Me - Waldorf, Maryland

This review applies to the Waldorf Market Place location only. The service here has plummeted over the years. Years ago, I managed a nearby bank to this location and the staff, including management, were amazing. Nowadays, it's all too often where my order of 25 years is simply wrong. Some baristas take shortcuts and willfully disregard the recipe. My order is a macchiato with a few extras. Recently, this order was prepared multiple times without the foam top. When I informed the barista of the omission, his response was "oh, you want foam?" Which tells me that he simply does not understand the essence of the drink or he doesn't care. The male manager is nothing short of cantankerous when dealing with an issue. As of late, they never offer any form of apologies or compensation for their errors. I literally drive to other Starbucks locations which are inconvenient but the service is always accurate. I informed management at the Market Place that other locations never have this problem, and he was simply apathetic. I recently asked for the number to the District Manager and the store manager wrote it on the back of a receipt without a name. I looked him in the face and asked, "is there a name?" He replied "Denice" in a non-chalant tone. I have a longtime friend who served as a district manager for Starbucks for many years. He explained the customer service protocol to me, and this outfit here is far from protocol. For a longtime, I have been a loyal customer and stockholder. I'm disappointed in the lack of customer care that this location displays. My hope is that this review is read by senior management and changes for the better are made. A $7.00 cup of coffee should always be prepared accurately and with regard for the customer. Management, do better, set the standard so that your staff will follow. If you don't expect perfection, you will never achieve it! Starbucks customer since 2002. read more

I never review Starbucks...just like no one reviews Chick-fil-a because there is a standard of service you are used to. You don't even think about it, even if it kinda slow, you are patient because hey... I usually don't have any issues ‍ Then there is THIS Starbucks No apparent method to the madness just 30 people waiting 30 minutes for their orders. I see unmarked drinks sitting and ask "who do these belong to?" No one knew so they just sat. I asked the gentleman at the register who was in charge. Everyone looked confused as if they weren't sure. ‍ I asked who is the manager? He said "Oh there's no manager here today. I asked is someone in charge like a supervisor? He points to an extremely pregnant young lady who was completely disengaged from everyone and everything. She floated around until completely disappearing from the line into the back, leaving a bunch of teenagers to figure it out. 30 mins for a cup of coffee is crazy! We even resorted to cheering for one another when we finally got our order! To go orders say melting while 30 people sat fuming in the lobby. No tire who owns this franchise, but you need to peek in there and see why you are loosing money. read more

Why does it always take so long to get through the drive thru? It took almost 15 minutes today. No different than last time. So disappointed. read more

I typically try to avoid this Starbucks for a reason, because most other Starbucks options in the area are much nicer, but I didn't have that option today. The staffing level is a real problem at this Starbucks. On a Saturday, they had one dedicated cashier despite the large crowd, one switch hitting between the register and the oven (ewwww), and one barista on the floor. The wait times were very long. In the time it took our child to eat his sandwich, our drinks still were not ready. Had there been adequate staffing, this might not have been an issue. In addition the bathrooms were horrendous! Both sinks were dirty, and one bathroom had water all over the floor. The drinks were good as was the rest of the food, but the rest of the experience left A LOT to be desired! read more

Starbucks - Coffee & Tea Near Me - Waldorf, Maryland

See all

I went to buy a Dragon Drink on September 14,2021, my cup was a venti size but the cup was half full of ice and barely juice, I gave two sips and that was it. I have to always asked them not to put any ice on my drink because At the end it looks like I am buying ice instead of the actual content. read more

Starbucks - Dragon fruit - Coffee & Tea Near Me - Waldorf, Maryland

I really hate how this is the only standalone Starbucks for the entire Waldorf area. It's too small and understaffed to service a community that's so populated. This place is always hit or miss. Some days are fine, but those days seem to be the exception. I usually do mobile orders, and there always seems to be a "surprise" i.e. issue when I arrive. Some issues I've had (some more than once): - Ordered white hot chocolate, yet received regular hot chocolate. - Ordered for black iced tea, yet received white iced tea. - They've tried to be slick and add a bunch of water and ice to my tea, instead of just saying they didn't have enough tea left. - They always seem to run out of of stuff hours (like 2 or more) before closing. I'm sure there is more that I'm forgetting. Some of these are small issues, but it's annoying when they happen on a consistent basis. Always make sure to triple check your order when coming here. I'll be happy once the Brandywine location opens up so there's another option in the area. read more

I do not give 1 star reviews unless I feel strongly about it. The key parts to me are service and quality when it comes to restaurants or any chains. However my experience at this Starbucks in waldorf, md was bad. It was around 6pm and came to this location during the week. It wasn't crowded at all when I came in and I ordered 2 tall smores frappucino with non fat milk and no whipped cream. Holy moly I don't even know what to say about service. 2 people that ordered after us got their drinks before we did! The first person behind me got an iced latte and they got 2 of them which I was more understanding about. Then a second group of people received their FRAPPUCINO and at this point I was enraged as I was trying to get my drink and out the door. How can you possibly forget my order when it was 2 tall frappucino?! The other persons order was a venti frappucino?! We received our frappucinos and surprise surprise, he put whipped cream on it and I had specifically asked no whipped cream because I don't do well with regular milk. I had to take off the cap and scrape it off my drink. So yup I left that Starbucks very disgruntled. Like you had ONE job barista...get the drinks in order and do it RIGHT. I'm probably won't be coming back to this Starbucks again. Thumbs down in waldorf location for me. read more

Not exactly sure how I feel about this location. It's always hit or miss. The customer service is pretty good but the drinks...sometimes they are way off. I usually do a mobile order and I always place the order well in advance, however, the drinks are never ready. I'm not sure why this location is so slow but it's definitely a trend. Even when there's not many customers, there's a wait. On the upside, there's always plenty of seating. I've had a couple of meetings here and I've always been able to find a spot. This is my go-to spot when I'm out running errands but...I may have to drive a little further to another location as a lot of my time is spent waiting on drinks! read more

I luv over-price #Starbucks... I think I'm paying for atmosphere and the gr8 drinks.. My Barista was super kewl & nice. And I asked for lots and lots of whip cream on my tall and they put in a Vinti to accommodate my request.. (If I'm wrong bout the sizes -I just woke up..lol) I'm going to cook!! On god I'm scared.. But I had to stop by Starbucks b4 shopping for food & cooking my mom's famous Sausage Stuffing!! So as I sit alone Yelping, my anxiety has calmed down and I'm enjoying my very good coffee b4 getting started.. I would totally recommend this Starbucks. It's big and feels homey.. It's cold but I'm sure if I ask they could turn up the heat.. It's decent clean but I'm sure it is b/c of the morning influx of customers.. It is nice looking Starbucks but not as Hawt and swanky as the metro or bigger ones.. But perfect for this area w/ gr8 music.. Oh the banana nut bread I ordered is to die for and now they warm your pastries or bread!! Well I'm off to enjoy my Day B4 Thxsgiving!! Happy Holidays beautiful Yelpers!! read more

Starbucks - Starbucks makes me feel so warm & fuzzy like Christmas is already here.. I got a #PumpkinSpiceLatte and Banana Nut bread...yummy - Coffee & Tea Near Me - Waldorf, Maryland

I was sick last week and everyday I went to Starbucks to purchase a Medicine Ball Tea !! Yum ! The Barista Marcus is the best, he helped me with ordering this for the first time. He prepared the perfect drink. all the customers thanked him for a great tasting drink.. Thank you Barista Marcus Starbucks (301) 645-2503 3053 Waldorf Market Place read more

This is the closest Starbucks to my house but I always drive further because I could drive to another Starbucks and back before they even begin making my drink. Every once in awhile I'll take the chance here hoping they'll be faster this time, but I ALWAYS end up late for work and end up ruining my mornings taking the chance. Rather drive farther and receive better, faster service. read more

By far the worst Starbucks I've ever been to. The staff is rude, prime to give you an answer full of attitude and tell you not to come back. Took 25 minutes for a quad espresso (which only had one shot of espresso and why I was told to not come back), and an iced coconut milk coffee thing they had on special. Every member of the staff took their time in answering any question or explaining why it was taking so long, and then happily gave out the managers information when people started insinuating they were doing a bad job (They were). It's deplorable this is pretty much the only Starbucks in waldorf because it is by far the worst I've ever been to. read more

I visited this location and unfortunately don't plan to return which is inconvenient since it's the closest stand alone Starbucks to my home. First the associate gave me what was obviously a stale piece a pound cake. I'm sure it had been in the case too long as the outer edges were hard. Then when I asked about the rewards program (I had downloaded the app and wasn't sure how to earn rewards) she stated she was like her grandmother who was technologically challenged and couldn't help me. Lastly, my drink left a lot to be desired. There is nothing worse than a poorly made Starbucks drink. read more

This location has always been my favorite. They have an amazing team who have awesome energy. I appreciate the time they take to ensure your order is correct and if you are a long time standing customer they know your order. I've seen the other reviews, but this wasn't my experience. I will continue to go there and my friends enjoy their experience as well. read more

I agree with the other reviewers that this is a good location. I was a bit in two minds about posting another favorable review about this particular Starbucks because I figure if it keeps getting such good reviews then everybody will know about it and before long it'll get crowded no matter when you go lol! I think what I like best is that the coffee-maker people behind the counter don't give me a surprised, condescending look when I ask them for plain coffee. I happen to like plain coffee. I'm quite useless when it comes to all the mocha-chino frappy-wappy malarkey. Give us a black coffee, love, it'll do rightly. Today was no exception - it hit the spot. This location has a good wee buzz to it - I always see a good mix of people, younger and older, and those staring at their laptops. The people behind the counter are usually having a laugh and seem to enjoy themselves with customers, and altogether it gives the place a good vibe. It seems a good gathering place for locals - I'm hoping the Starbucks closer to me here off Indian Head Hwy is as enjoyable as this one, and am looking forward to comparing them soon enough. As for this one here in Waldorf, it has ample seating space outside, and on a hot day or an evening time, it is a very relaxing place to make a pit-stop and grab a cup. There are also a lot of places within walking distance to get distracted with, given it is situated in an outdoor shopping strip. There is a separate Starbucks counter within the Safeway next door, but it is small, dark, and not at all the same as this stand-alone proper Starbucks. No complaints here; a clean location, polite and attentive staff, decent coffee. Hopefully it'll continue to stay this way. read more

Drinks take an unusual long time to make at this location.I placed an order at 2:08pm and it's now 2:28pm. (This is the shortest wait i had at this store btw)The store wasn't even busy or understaff and it still took 20 mins to make my order. I don't know what it is about this location. For me to write such a poor review it's been a build up . Ive gotten a hair in my frappe and the remake was still below average. On another occasion my frappe was made with regular milk instead of soy milk and yea the customer service was pleasant in fixing the problem but nonetheless it still doesn't make up the fact that the wait long and 1/3 of the time my stuff isn't made well read more

For this place to be as busy as it is, the employees are great! Friendly environment and diligent when they are making your drink to ensure it is correct! Marcus, Pierre and Mauriko are exceptional. I didn't get to interact much with the other employees but I could tell they were helpful to other customers as well, especially with the free holiday cup promotion! One of the things that really stood out to me was Pierre encouraging the other employees, telling them they were doing a great job - even if no one else recognized it he did! That's a team leader! I was overall very impressed by this Starbucks morning crew. Great job! read more

Don't know what happened to this location, but I'd rather make coffee at home then go here now. No option to review without giving them a star is the only reason I clicked a star. Sad... read more

Everytime that i come to this starbucks i notice that they always get me the wrong size when i order, or you stand there for more than 15 minutes because they forget about you. Maybe ill come back when theres better staff. read more

This place is awful. I order online to AVOID waiting, and every single time I have to wait. Today I've been waiting for 10 minutes for an order of 2 SIMPLE coffees that were supposed to be done 15 minutes ago. They are always like this. read more

Slowest Starbucks I've ever been to. I had time to write this review because Ive been waiting 30 minutes for a coffee. People just standing around waiting for there coffee and my sandwiches are now cold. When I asked for my drinks he said he sat them on the counter without calling my name on accident. Never coming back to this spot. Pick up the pace read more

This is probably the slowest Starbucks I have ever been to. Just waited 25 minutes for a iced tea and a macchiato. If you aren't in a hurry and enjoy sitting at a coffee shop then this is the location for you. If you are out running errands and want to get your caffeine boost, and want to get your drinks fast then stay far from this location. Going to have to try the Safeway location next door like I have read in other reviews. read more