Drink was made well and service was fast. One of my favorite locations ! Will be coming again

Tried the drive thru instead of going in and the service was fast. Unfortunately the drinkie did not taste as it did at other locations.. but otherwise this is a decent location for starbucks. read more

Starbucks - Iced Iced Ube Coconut Macchiato - Coffee & Tea Near Me - Woodbridge, Virginia

This is location specific. I only come to this one if I'm over here but it's like this location specifically has untrained staff. We get Starbucks 2-4 times a day and this is the only location that consistently says ohhh we don't do that or ohhh we don't have that or that's not a thing here. It's crazy that I can order a drink at so many other Starbucks with no issue and this one never fails to have issues. Please do better in sooo many ways. I would have gave a zero if I could it's very disappointing. read more

Honestly, save your money. I've been here a handful of times and they constantly run out of items, make a completely different drink than what I ordered, or are just plain rude. 0/10 read more

This is the slowest Starbuck's i have ever been too. The food and coffee is good. Maybe inexperience staff. They spend more time talking instead of taking care of customers. read more

I've patiently waited for about 10+ visits of the same occurrence before this review. Avoid this location at all costs, something needs to be changed. They are always out of basics, and then recommend a completely different drink as if that makes up for them being out of pretty much everything on the menu. Long wait, with them consistently messing up your order anyway. read more

This location definitely needs improvement. Slow service and when you get to the window to use your app for stars...they say it doesn't work. Customer service is a "hit or miss"...either really good or poor. read more

I frequent this location often. It is always clean, neat and tidy. It's also usually pretty quiet. I'm rarely disappointed in my order, occasionally my coffee isn't as good as I'd like it to be, but I don't feel this is worth complaining about. It happens sometimes. As a company, Starbucks is superior when ensuring the customer is satisfied, so just make them aware your order isn't to your satisfaction, I've never encountered a Starbucks employee that wouldn't remake my drink. Now, typically the morning crew has it together! They are usually very busy but they are fast and efficient! I can't always say the same about the afternoon crew. You will still be happy with what your order, but you are going to wait longer for it. read more

Oh no! What could improve? Everything that pertains to "servicing" the customer. I considered going to Starbucks this morning but every time I've gone to this particular location service is extremely poor. I'm not even going to waste time explaining the poor experiences I've had at this location because it's already been cited by other Yelpers who gave 1-3 stars; yep I'm so sure they are telling the truth. Best Woodbridge Starbucks is at Target on PW Parkway! read more

I really hate this location! They never get anything right! I hate that it's the one closest to my home. I stop going for months on end, in hopes that things will change and it never seems to ever be a pleasant experience. I ask for light ice every drink, every time they have disregarded that. I asked for a pink drink with sweet vanilla foam, and got served purely milk and cold foam. Where is the strawberry base?? Is it bc the carton ran out for my order and they didn't want to open a new carton? Like pink drink has to be the simplest order. Yet, I also get pure milk!!! Too expensive to be screwing up a simple order!!!! Get it together man read more

Starbucks - Suppose to be a pink drink!! Where is the pink??????! I asked for light ice and per usual it's a cup full of ice! - Coffee & Tea Near Me - Woodbridge, Virginia

I really love that this location is close to home, however this location is so inconsistent in the quality of the drinks. Some days it's too milky and sugary, others too bitter and rarely has it been great. I don't go as often but on some days I'd like to treat myself before work. With the prices constantly going up and the service and quality subpar, I recommend just making your coffee at home or checking out another location. read more

Please do not make customers service so long at the drive thru. I ordered my coffee but left before. I had other places to go .I was in the drive for more twenty minutes.,?; read more

Ive been to this Starbucks a few times. Yes service can be slow, but it is at all Starbucks, Until today, I've not had an issue here (even though the employees have seemed eternally grumpyP. My gripe is, on my way to work, I went in got a drink for me, my colleague and I got a breakfast wrap for myself. The drinks were fine. But the sleeve for my breakfast wrap was open at both ends, so When I went to get out of my car with it, it fell out and exploded on the ground. The girl working the window absolutely knew as she handed it to me not by the top, but by the middle, which is how I took it from her having no idea. I don't care the sleeve was open at both ends, just tell me so I don't lose the food. It's not that hard. I feel dumb complaining, but it ended up being a waste of money, and it could have been prevented by the girl just saying "Hey be careful with the sleeve" even though getting a non broken sleeve is also easy. But seriously, it's a basic customer service skill. read more

For whatever the reason my drink is always trash and tastes nothing like it should. Often times the coffee tastes old, you can't tell that there is caramel, or white mocha in it. At $7 for grande everyone's drink should taste how they order it. Are there not recipe cards for each drink? A tall, thin young man is the only member on that staff that has made my drink properly. Unfortunately I've only had him make my coffee once. If you want plain coffee sure order it here, if you want a drink jazzed up don't come here. read more

New Starbucks who dis??? Located directly across the street, well kinda from the old location, I am excited that this location is finally open!!! Walked in to a welcoming well lit and refreshing location!! Major upgrades all around!!! Plenty of seating with plenty of space so if you do coffee and chill you are not sitting on top of each other!!!! My iced caramel macchiato was made perfectly and my egg bites were toasted to cooked bacon perfection just the way I like them!!! A bigger plus is they have not Cold Brew and Nitro Cold Brew on tap!!! It was great to see Mo's smiling face along with the smiling faces of the rest of the baristas!!! The wait to order was minimal and I had my drink in my hand in less than 4 minutes which is great to me considering the foot traffic was steady in addition to the line at the drive thru which was moving right along. The location is easily accessible right from Old Bridge Rd. Plenty of parking and the drive thru entrance is in the back of the building! read more

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Lake Ridge Starbucks is new-ish.. The drive up lines enormous. Inside is spacious and tables have been moved aside due to Covid. The orders happen in the back and the air is on. All those are plus points, however it seemed to us that this place does not do order-in well, at all, anymore. We ordered 2 coffees and scones, as well as croissants. Our scones (which we wanted in the plastic wrap) were unsealed - so they were destined to be stale the next morning (or with 4 hours to be succinct) after our barista said "And you want 4 scones in plastic wrap" when we made the order at the cashier. 3 baristas were clueless about a basic coffee cup order. One quipped "I've worked at Starbucks for 30 years, and I don't know how to cope with this coffee." Um: Say what?? The coffee for my girlfriend, was not a 'White Chocolate Mocha' but rather just a sludge of milk with chocolate - essentially thick chocolate molasses. That was after both the receipt and the sticker on the drink read: 'White Choco Mocha'. How hard is it to brew a cup?? So, we got home 20 minutes later and our entire morning is shot - because baristas at Lake Ridge are dopey and tired, or simply can't read! Starbucks these days hires mopey grouchy moody baristas that slouch around, get free college, wear obscene t-shirts that advertise sex etc., belittle clients, moan and groan through your visit - or at least that was Lake Ridge - and then very openly make you the entirely WRONG coffee you pay $16 for in the end. Where's our token of appreciation for being a neglected and during-Covid19 visiting customer? Perhaps you'll thanks us, by yanking our rewards stars early or hiking the prices? Stay away from Lake Ridge's backwood-baristas. We're coffeeing elsewhere. Rebel review: 3 read more

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This is a nice newer Starbucks with plenty of space divided up into casual seating groups, a long table to work at and a separate area filled with two person tables. Service is fast efficient and friendly. Baristas will actually go out of their way to engage you in friendly chit-chat as they take your order or make it. This is the way every Starbucks SHOULD be, but seldom is. Kudos to management! read more

Starbucks - Wall art - Coffee & Tea Near Me - Woodbridge, Virginia

This Starbucks is the worst. It used to be hit or miss but the past 10 times we have gone recently it has consistently let us down. Not only do you have to wait forever in the drive thru, if you go in to pick up an order their mobile ordering system is extremely difficult. They don't have the drinks viewable and/or in alphabetical order like I have seen at most others. So many drinks just sit there. I'm not sure how/what they are following to make the drinks but we are constantly getting skimped on the drinks and they end up tasting like garbage. The Starbucks off Hoadly and the one off the parkway next to cold stone definitely know what they are doing and I guess I will just make the trips out to one of those moving forward. read more

The staff was so lovely and friendly! Clean location! Great drinks! Fast service! I highly recommend read more

Starbucks - three cups of iced coffee with strawberries and whipped cream - Coffee & Tea Near Me - Woodbridge, Virginia

So happy to see a drive thru Starbucks and it's close to my job! I decided to use the drive thru due to the virus going around. Staff was soooooo friendly and attentive on the box. The gentlemen at the window was also quick efficient and friendly as well. I will definitely return to this location in the future . Morning crew A+ read more

My go to Starbucks every morning! This location is located off Old Bridge Rd so it's very convenient for me while on my way to work.Always go to the drive thru line since it's more convenient and I'm always provided with excellent service from the baristas.From being greeted at the speaker to accurately receiving my order and getting my order in a timely manner,not once I've had an issue with this Starbucks.They always make my drink just the way I like too especially when I give them complicated drink orders sometimes haha.However,the only issue I have with this location is that it's hard to get in and out of sometimes and the drive thru line can be crazy at times as well. read more

Starbucks - Iced matcha soy latte with toffee nut flavor & warmed pumpkin bread - Coffee & Tea Near Me - Woodbridge, Virginia

I would say this is your typical starbucks. Nothing amazing about it. Hit or miss on good friendly customer service. It really just depends on who's working. I usually go through the drive thru so I can't speak on the face to face interaction. My drinks are always good so no complaints there. What I will say is that this is a slower to check you out starbucks. It doesn't get crazy busy but it does take some time to get your order. I've been to plenty of starbucks with higher traffic and the workers get the line moving pretty quickly but not here. I'll continue to come to this starbucks because it's conveniently on my way to work. I will also continue to give myself 5-10 minutes extra on my morning commute for the slowpokes working the drive thru. read more

Starbucks - Nitro cold brew w/sweet cream - Coffee & Tea Near Me - Woodbridge, Virginia

I came in today to give this Starbucks another chance and I was disappointed again. The cashier took about 10 minutes to ring me up which was ridiculous, if you're new I get it but she was acting like she knew everything and then took a long time. We ordered our drinks and breakfast sandwiches and we didn't get our sandwiches for like another 10 minutes and they had given us the wrong ones... it was super annoying I don't come to Starbucks to be here for 20 minutes I come for a quick snack or drink. There was no one else ordering in the store and they prioritized the drive thru customers which was like 2 people, there were like 7 people working. This is pitiful people should be doing their jobs and helping the few customers in the store instead of standing around and chatting. read more

Great location and potential. Worst customer service. My every single experience,even when taking my kids...recieve a bad customer service,no greeting and rude attitude. Its sad nothing changes in this unwelcoming place. read more

Some of the rudest staff I've ever had to interact with at a Starbucks . Considering you're getting paid to be there you could at least be decent. Ordering is like an inconvenience to half of the staff from what I can see . read more

I've been to a decent amount of Starbucks in the NOVA area as my job is a lot of traveling and the blonde roast is always a delicious cup of coffee! I have been to this location several times and greeted with a huge smile, a "good morning!", and even a compliment on my shirt. If you need more of a morning pick me up than just coffee, come to this location! It makes all the difference and a great start to the day. read more

I love this new starbucks! The employees are nice, its great for studying (if you dont mind hearing their music.. its kinda loud in the back when i usually sit) or just hanging out. They also make their drinks very well. I love this new location and whenever I go to a different starbucks, I get kind of sad that there isn't a back lounge area like the one here read more

Starbucks - I love the new lounge area! - Coffee & Tea Near Me - Woodbridge, Virginia

Came inside here today for the first time for a drink and to use the restrooms. Wow this place is dirty. The bathrooms were disgusting. You need to clean them throughout the day. It makes you lose your appetite for your drink/potential food. It was hot and humid inside. It just makes you question the quality of your drink if the staff are being clean and working on clean surfaces. read more

Went in to use one of my rewards to order a frappuccino. No one is in line so I walk up to the register. Barista comes to the counter and I try to start ordering. Me - "Can I get a Venti" Barista - "No" I look around to see if he was talking to someone else or maybe misunderstood me but he is looking me straight in the eyes. Me - "Can I" Barista - "No no no" I give him a confused look while he just stands there smiling at me. I figure at this point that he is just not going to serve me so I start walking out. He calls out to me and tells me he was just joking and to come back. I make it outside and see that he is waving at me to come back in. I don't know what this employee's problem was. I'm not his friend nor do I even know him. I rarely come to this location. I can confidently say that I have never in my life been treated so rudely in a retail establishment. Normally the customer service at Starbucks is fantastic and it's clear that it's an important value for them. This barista was just a straight up jerk and does not belong at a Starbucks. read more

The store has excellent customer service and has been fair to me anytime I have realized an error order and spoken up. However, many time I have encounter order errors at this location or ratios don't seem right when I order larger drinkers. read more

Nice new Starbucks... Definitely a million times better than the location this one replaced, which was Hedges Run, in the plaza and was the first one in PWC, opened 20+ years ago. This location is nicely larger and better laid-out. Staff were all friendly, actually friendlier than the folks who were at the previous location. Drinks made nice. read more

Horrid coffee! Tastes totally BURNED! Why is that when they use dehydrated coffee from packs mixed with water?! I used to come here and quit a year ago becuz the baristas sucked so badly. Came in today only becuz the store closest to me closed early without telling customers. Thomas, the barista I got stuck with, was rude as fuck. I pointed out that he left out an ingredient in my drink & he just stood still giving me a dirty look. He bitched, "No, I didn't. It's not on the label." He refused to fix it. I had to get the kid at the register, who took my order, to do it right. Thomas was standing there when I made the order and should have known what I wanted. If U don't like UR job, ASSHOLE, quit. Do the customers a favor. Better yet Starbucks, fire him. read more

I just went in to get a drink. It said cash only, which was fine, because I had cash. There was absolutely no one in the drive thru or in the establishment. There were 8 employees having the time of their life. They refused to acknowledge me for several minutes. One guy walked passed and angrily said someone will be with you...Well there's 8 people standing there doing nothing...After that I waited another 5 minutes, no one would serve me. I just had major surgery and am on a cane. It takes a lot to walk in places and stand there, they didn't care. I spend a ton of money here, and come everyday sometimes more than once. I will NEVER give these people my money again. There is another Starbucks on my route. read more

Went through the drive-thru today and my rep at the window was absolutely rude. I ordered a venti dragon fruit drink and asked for them to put it in a trenta cup with extra ice and fill the remainder with water. Why do I do this? The drink is too sweet for me but I want to get the amount I paid for. When I got to the window she told me that if I do this again I'm gonna have to get charged extra and pay the price of a telrenta... excuse me, why would I pay for a trenta when I'm getting the dragon fruit drink amounting too a venti? So I explained to her, what's the difference between what I asked for and asking for a trenta cup of ice water? This is one less cup to deal with. And she said I was trying to cheat the system... again, I will remind y'all that I paid for a venti dragonfruit drink with the normal amount of ice and dragonfruit that they normally use, and asked for it to be put in a trenta cup instead of a venti cup and to top it off with water. How is that cheating the system??? Her response was for me to ask for less dragon fruit drink and top it off with water in a venti cup so it's not too sweet. This is the dumbest answer ever. So you want me to pay for a venti dragonfruit drink but actually get less dragonfruit drink that what normally comes in a venti size? You dumb fuck, that sounds like Starbucks cheating me. I never ever ever encountered this issue anywhere. In fact, it was a Starbucks employee that told me to order a drink and ask for it to be placed in a bigger cup with more water if I don't like it sweet... fire that girl, she's a mess and she should not be representing Starbucks ever. EVER! read more

Amazing customer services would recommend!! I love the drinks her a lot and they are so healthy and nice and they also taste very good Amazing customer services would recommend!! I love the drinks her a lot and they are so healthy and nice and they also taste very good Amazing customer services would recommend!! I love the drinks her a lot and they are so healthy and nice and they also taste very good read more

So much rudeness four days before Christmas! I've been going to various locations forever and today the the worst experience ever. Usually Starbucks employees are super outgoing and friendly! I decided to treat myself to a holiday drink while my husband had a nearby dentist appointment. I ordered my drink and the young lady at the register was very polite. I then went to use the restroom. When I came back I waited a reasonable amount of time. Still no one called my name. Do they not do this anymore or at this location? Why do they ask your name then? Finally I started to look at the cups sitting on the counter. I turned one cup to read the name and was promptly reprimanded! "Those are mobile orders"! How was I to know? There was no sign giving me that information. I double checked. Then she shouted to the barista " can we get this drink in a clean cup!" She never once asked me about my drink or my name. Just ignored me. FYI. They never did call my name. After a few more minutes of patience on my part, a pumpkin spice latte appeared on the counter. I made sure I didn't dare touch the cup before I was sure my misspelled name was on the cup even though I had spelled it out to the cashier! Happy holidays everyone! read more

First time coming to Starbucks over here, I love me some Starbucks, my frappe was just like how I asked for it. They greeted me with a smile and they are so generous. Clean place nice little area outside to sit very spacious inside. read more

Starbucks - Carmel crunch frappe so good - Coffee & Tea Near Me - Woodbridge, Virginia

Worst!!! Starbucks is already expensive and you're not even getting a full cup. I got a venti and the cup was almost half and the other half was ice read more

Twice I have visited this location and both times the employees were rude. Today I came through the drive through at noon. Chris took my order. I said "May I have a chai tea..." He interrupted with "Do you want food" I started again "May I have a chai tea with..." Again he interrupted with "Do you want food??" THIS WENT ON FOUR TIMES The fourth time I said "I am trying to place my order!" Again he interrupted and said "I just want to know if you want food because I'm standing by the oven!" I was tempted to leave the line and drive away. When he passes my my drink it was like a no look (and no acknowledgement) pass with my drink and my Starbucks card in one hand. I will never visit this location again. read more

Ordered bacon egg bites and they gave me this nasty egg bite that has no bacon. Ridiculous. It's not hard to discern the egg bites. The bacon ones have, uh, bacon on them. read more