My family's experience with Amazing Explorers was deeply disappointing and unacceptable. Based on…read morewhat my husband, my son, and I personally experienced, I do not recommend this location.
We had repeated concerns involving communication, professionalism, cleanliness, supervision, confidentiality, curriculum transparency, cultural awareness, and leadership. When we raised concerns, we were often met with dismissiveness, disrespect, defensiveness, and a lack of accountability.
Owner Marcelo asked me, "What kind of mother are you?" because I had not brought a towel for my son. I found that cruel and inappropriate, especially while I was trying to understand why my child had been placed in another child's underwear. That was alarming, unsanitary, and deeply upsetting. Instead of receiving an immediate apology and explanation, I felt blamed.
Marcelo also told me he was in Las Vegas and would address the matter when he returned. A serious concern involving a child's hygiene and care should not be delayed because an owner is traveling. In my experience, he appeared more concerned about me leaving a negative review than correcting what had happened.
Kelsey promised to follow up with me regarding an important concern and never did. Her failure to respond made me feel that our concerns were not being taken seriously. Based on my experience, she showed the same lack of accountability I experienced from Marcelo.
The current director, Aya, Mary, and regional director Mio were also extremely disappointing. In my opinion, all three need serious additional training in childcare administration, communication, professionalism, confidentiality, conflict resolution, and accountability.
During one call, Mary told me she would hang up while my child was still physically inside the school. I did not yell, curse, insult anyone, or behave rudely. I was calmly asking questions about my son. Threatening to hang up on a calm parent while that parent's child is inside the facility is a serious problem.
Parents should also not be denied information about the school's curriculum. Families have every right to know what their children are being taught and how the program is structured. Refusing to provide that information raises concerns about transparency.
I was also disturbed by what appeared to be gossip involving parents and private family matters. Information allegedly shared about families made its way back to several mothers. Parents should be able to raise concerns without fearing that their private business will be discussed with others.
My son was sent to school clean, neatly groomed, with freshly braided hair, clean clothing, and quality shoes. We spend hundreds of dollars each month making sure he has everything he needs. Yet I repeatedly picked him up extremely dirty, with food or other substances around his mouth and on his clothing. I understand children get messy, but there is a difference between normal play and failing to provide basic care after meals and activities.
The cameras were unreliable, the playground lacked adequate equipment for an extended period, and I did not feel Black history or Black culture was meaningfully represented.
After repeated disrespect, broken promises, poor communication, hygiene concerns, unreliable cameras, gossip, lack of curriculum transparency, and a complete loss of trust, my husband and I removed our son because the school was no longer a good fit for our family.
The school may deny or dispute this review, but I would never invent something this serious. This is what my family experienced, and I have retained documentation relating to my concerns.
Based solely on our personal experience, I do not recommend this place. Parents deserve honesty, professionalism, transparency, accountability, properly trained staff, and respectful communication. Most importantly, children deserve better.
