I booked three services: a massage, a lymphatic drainage add-on that was showing as 50% off, and…read morethe salt room experience, which is complimentary during the week. The day before my appointment, I received a call saying their system had made a mistake and should not have allowed me to book the lymphatic drainage special at 50% off. It was only about a $20-$25 difference, so honestly, as a new customer, I would have expected them to honor the price their own system allowed me to book. There was really no flexibility or effort to make it right. I still came in for the massage, and the massage itself was fine. However, since the lymphatic add-on was removed, I would have had to wait about 30 minutes to use the salt room. I decided not to sit around and wait, so I just left after my massage. Overall, my issue was less with the massage and more with the customer service. Would I return? No. Would I recommend it? Probably not. Most spas at this price point are beautiful, but what really makes a spa experience special is the customer service, the guest experience, and the business thinking behind it. In this case, it felt like they chose saving $20 over creating a positive first impression with a new customer.

Looking for an oasis to escape amidst the hustle and bustle of the city and need some true R&R???…read moreLook no further and bring yourself to this luxury spa located in the Stomping Yard area of the heights! Elevate your next spa or medspa treatment! I was warmly greeted by not one, but two of the kindest and sweetest receptionists as soon as I walked through the door. They checked me in via iPad on their desk kiosk, brought me water, and had me wait until I was introduced to the MOST AMAZING massage therapist, Lydia!!!! She has magic hands for sure!!! I had a really stressful week at work and I explained to her how much pain and ache I was feeling and after I left the spa. It was night and day! She explained to me different at-home Methods to try and alleviate my aches and pains, such as using a heating pad for 20 min before bed to help with tension. The spa is located on the 2nd level right as you enter the parking lot of the stomping grounds. I'm not sure if they have lockers and a changing room But they have a beautiful outdoor table to relax and sip drinks or water with gal pals or your SO. I also had a chance to meet the owner - Brittany (spelling might be wrong) but the entire experience from start to finish was equal to a five star luxury hotel spa but way more down to earth with extremely caring staff. They are amazing!!! Totally worth the splurge and I will definitely be spreading the word about how amazing their customer service and quality staff/therapists go above and beyond - that extra mile makes all the difference!!! Tulum truly lives up to their name!!!

Sabrina and Ashley are absolutely amazing. I went in initially for just a consultation to get a…read moredecent skin care routine because I'm a guy and have never really put any effort into it. She took the time to thoroughly explain in detail about the products she recommends for my skin type. I also inquired about her opinion on hair loss and how we can manage it and came to the conclusion to try Keralase Hair Restoration. We've completed 4 sessions as of today, and was already getting comments from people about the progress after the 2nd session. I can't wait to see the results once we finish the last couple sessions. Highly recommend guys with thinning hair to give this a chance

I was amazed how wonderful everyone was here. After being burned really bad with IPL at another spa…read more(in Willowbrook Mall) I came here for their help because I had no confidence in the one that defaced my face :-/ Good thing... No...GREAT thing I came here! The staff was incredible and they were so attentive! They showed me (not just told me) what I needed to do to avoid the blistering and scabbing from scarring. They didn't stop there. It was Friday and I had a job interview Monday so they showed me what to do to cover it as best as possible. For them it wasn't about making money it was about truly caring, after all I only ended up needing to purchase a foundation. I am here today to thank them and I KNOW there can't be a better place to go for these services! There is no scarring thanks to them!!!!!

I loved the service here. It felt like getting a full body roll out and chipping. The staff was…read morefriendly and helpful. I didn't love the lack of sound proofing between service stations, I had a chatty person next to me which killed the ambiance.

I had the facial today! It was wonderful! Laurel was so sweet and explained everything! I will…read moredefinitely be back!

ShineMed Review…read more ShineMed provides excellent skincare with great results, outstanding customer service, and affordable pricing. A top choice for quality treatments!

Milan is the best! I have been going to her for facials and other great offers as she is great at…read moreher job and thorough! Will continue to go in the future! Thanks Milan!

Dr. Sorkin is a magician! She is a perfectionist in all aspects of the word. She makes you feel so…read morecomfortable and is truly an expert at her work!

I had a wonderful experience from start to finish! Smiling, welcoming, professional, comprehensive,…read morecompassionate and reasonable was how it can be described. Dr. Sorkin has a great medical background that provides an upper hand in this field even though it is a different specialty, and she explains things very well. Do not sleep on Beauty Medica by passing it by.

If I were you, I would stay away. She is as expensive as a plastic surgeon or dermatologist, so go…read moreto them. I am not unreasonable; I understand the risk of under-eye filler and that this can happen. But it's the way the situation was handled that bothers me. She pushed a product that she knew wouldn't help fix her own mistake, gaslighted me, and gave me the runaround. Is this someone you want to do your injections with? I have been a member of their monthly club for over a year, and I've noticed several unprofessional events here and there. The last straw was when I got under-eye filler. I started to bruise immediately, and Dr. Desai blamed the bruising on my body(gas lighting); some of it was from me bruising easily, but most of it was from her messing up during the injection, which led to a black eye. She pushed a $50 topical product on me, knowing that wouldn't do a thing to help the black eye. Please see the first photo below. I had a black eye for two months after the injection that has still not entirely gone away; when I sent an email, including the second photo below, to the office, they invited me to come back in. When I entered the office, they did not have me sign legal documents; I went straight back into the exam rooms, where they took more photos. Dr. Desai came into the room to tell me that she could do nothing. SO WHY HAVE ME COME BACK IN AND WASTE MY TIME? After all, I sent a photo in my original email. That is what I asked her. She responded that she couldn't tell what was happening from the photo in my email(as she zoomed into a picture of my face that her staff JUST TOOK ). At this point, I felt she was insulting my intelligence, if I am honest. She knew she wouldn't do anything before inviting me in. Otherwise, I would have signed legal documents before entering the exam room. As a business owner myself, she should have just been HONEST and given me a choice after reviewing my email, for example, "It looks like XYZ is happening, which I cannot fix, but I would be happy for you to come in, and I can take a closer look," instead of wasting more of my time. I asked for a refund for the under-eye filler for living with a black eye for two months and being given the runaround. She declined. I am not unreasonable; I understand the risk of under-eye filler and that this can happen. But it's the way the situation was handled that bothers me. She pushed a product that she knew wouldn't help fix her own mistake, gaslighted me, and gave me the runaround. Is this someone you want to do your injections with? For privacy reasons, this isn't my real name, but I didn't feel comfortable sharing an honest review and real photos under my own name for privacy reasons.

I have been coming to Artavi for years and always feel well taken care of each time. Dr Desai and…read moreher team are fantastic! I recently have seen Desiree and she is not only super sweet and easy to talk to, she knows what she's doing! She took her time, being extremely thorough while doing my lip filler and laser genesis. Would highly recommend Desiree and Artavi to anyone who wants great results!

I had an amazing experience getting a facial by Hope. She was very sweet and knowledgeable and the…read morevibes were very relaxing. It was my first facial with her but I will definitely be back. My skin has never felt so nourished and hydrated as it did after this facial.

Total scam! Got 46 units of Botox and my forehead looks exactly the same today and is so wrinkly!…read moreNot sure if they give some temporary paralytic, but 1 day after it looks like I had nothing done! Terrible!

I have had rosacea for roughly 8 years I have met and got treatments from a total of three…read moredermatologist. It wasn't until I met Ms. Ada Agbor that I was able to actually see results. Not only was I provided with top service she also was very knowledgeable about the products she gave. I now have very few flareups if any, and I feel way more confident about my face. Thank you again Ms. Agbor!

The above rating is for the phone service received after calling the number & press 1…read more All of the onsite staff are EXCELLENT! The phone service is horrible After calling three times, not only did I not get a call back, but the male who answered, Louis, was clueless and not able to record my basic info - name, DOB, phone number. It would be helpful if the onsite nurses answered the phone OR at least returned calls when voice messages are left.