I will never book through this company again. Very rude and would not reimburse me for a trip that got cut short because of a mandatory evacuation by the city. The house was also not as described and had a smell, but they did not care. read more

BUYER BEWARE! Beautiful place. Love staying with family. BUT... If you have circumstances outside of your control that make it so you are not able to come, they will not work with you at all. They will not refund you (which I totally understand). And they will not even apply the funds to another date when you can come. Our family's entire vacation fund for the year is gone because of something entirely out of our control. Really tough pill to swallow. read more

Beautiful property but poorly managed, live and dead bugs all over. A/C not working on arrival not fixed for 48 hours then went out again and was not repaired for the remainder of stay. Window units were placed but were inadequate. Propane grill did not work, all rusted out. Refused to refund any of cost of stay. Do not rent from them. read more

DO NOT NOT USE THIS COMPANY OR BOOK WITH THIS COMPANY. We booked our weekend for this coming April. Low and behold they they up the price on the weekend because they realize they could make more money on our weekend. Why because it was the sandcastle festival weekend. Their excuse was the owners backed out of the contract since they didn't realize it was the festival weekend but we could have back for double the price. Please read between the lines. They also didn't call us just sent us an email. If we hadn't checked our emails, showed up, they would have billed us the extra amount. What a bunch of greedy snakes! Both the home owners and this so called property management company. read more

Worse properly management. We put a review with them directly and they won't post it. Do not rent form them. We had issues with the internet , refrigerator, AC and the manager argued with us about it. Do not use this company. read more

Terrible experience. My reservation was canceled by Starkey because they told me the home I reserved was no longer with their company. They only had 1 other property available that weekend which I was initially told would be the same price, so you can imagine my surprise when I received a booking confirmation that said balance owed $2k! When I finally got Sylvia on the phone she responded angrily and dishonestly that she had told me there was a big cost difference. They would not honor the price and we would have to pay much more than we could afford so we ended up having to cancel our family vacation, which was supposed to be a gift for the grandparents. To make matters worse, my credit card was charged TWICE for the security deposit totaling $742.91 and insisted they credited a refund to my credit card, which I never received. Wasted lots of time emailing and waiting on hold and on the phone with them. Eventually I got my money back only by disputing the charges through my bank. NEVER AGAIN! read more

I rented an upstairs property through this company and when I checked in to their office I was told construction had started on the balcony/porch of my rental, but I could access it through the downstairs property. When we got there, the outside upstairs porch railing was nonexistent and the entire yard that was part of the rental was covered in construction supplies - not ideal or safe traveling with young children. This construction/repair apparently had just started that day and the workers told her they didn't know there were any more renters. (Note this is not a repair due to the hurricane and was not listed in the property listing.) The lady said she had an alternative plan. She sent me to another property that she said was better because "it had a dishwasher." I didn't come to Port A to wash dishes so that was not a feature I was looking for. The property was not comparable at all. We walked in and the place smelled of cigarette smoke. I drove back to their office and she just said oh yeah the owner smokes. I said well that isn't going to work - again young children. She said she'd just have to give my money back?!!! I informed her I had driven all day with two children. She then called another company and they were able to take care of me. They weren't organized and there was a clear lack of communication between them and their crew. Later, when I looked on their website the property she tried to give me was cheaper (and it looked like it in person.) Good service for their mistake would have been providing us with an upgrade and that did not happen. Disappointing and complicated start to our vacation due to this company. I won't try to use them again. read more

We like to spend Christmas in Port A. and this year (2014) Starkey Property Mgt. found us the perfect A frame house (the Pelican), near everything, including the beach. The staff was great, the property spotless and we could not have felt more at home. The staff treated us well, and we had no problems whatsoever during our stay. Will use Starkey for our future trips to the coast. Steven O. Sellers read more

We stayed at Beach Side and that place was a treat! The pool and slide were so much fun for my daughter. We love the beach but the pool there is hard to leave. Overall it was clean and family-friendly. The office staff made the check in and put process a breeze, answered all our questions about the island, and gave us some good tips about things to check out. We love Port A and finally have our go to rental company!! read more

AWESOME EXPERIENCE! Staff were very friendly and professional. The home we rented was beautiful, in a great location, and clean as a whistle. Everything exceeded our expectations. Not sure what's up with previous reviews, but we will DEFINITELY use them again. Amy A. read more

A.M. We booked through Starkey Properties for our 1 year Anniversary and I have to say, I am so pleased with the help I received from Penny in regards to switching properties when we had some guests that weren't able to make the trip. We stayed at Costa Del Rey 102 and the rooms were decent for what we needed them for. The overall appearance was clean and nice. It was well equipped with everything we need for cooking and our stay. We will be booking through this company again for future visits! Side note, it is my understanding that Starkey Properties does not manage the actual property just the condo I hope they make the actual property owner aware that the pool is not being serviced, it was filthy. This wasn't a huge deal because we spent most of out time at the beach but it still would have been nice to spend a day at the pool. read more

Check in time was at 4:00pm, when we opened the door, the cleaning crew was still inside. They did a good job cleaning, but when we started to use the kitchen we noticed that it was infested with little brown roaches and later found a huge dead roach in the living room area. Other than that, the unit is spacious and has a very good location read more

Stay as far away from this company as you can. We booked through Air BNB last year and on our way to the property (from 3 hours out of town) we called to get the door code, just to find out that our property had been double booked. The point of contact stopped answering our calls when we tried to find out if there was a different property we could stay in for the night- like literally told Air BNB she was refusing to take our call. Once we finally got Marsha (owner) on the phone the next day she acknowledged that they had double booked us since the property we rented was on multiple rental platforms. She then promised us her personal vacation home on Port A for a different weekend as a concession for the massive inconvenience of us losing our entire vacation (literally everywhere else was booked since it was a holiday weekend). Once we called to make good on her offer, she told her front desk person to tell us she didn't recall the situation, or us, at all. Which either tells me that 1. She's a gigantic liar, and terrible business person, or 2. This happens so often that she's lost track. I'm not too worries though, Karma is a bitch. read more

I read the listed reviews from Yelp and from those 3 horrible reviews, I wouldn't contact Starkey. BUT, thank goodness I did my research and found 15 more reviews not recommended by Yelp, and they are the most recent reviews. Who cares what happened in 2011 and 2012. I don't rely on old or outdated reviews; and for this business, I'm glad I didn't. This is 2015 now. After reading the most recent reviews, YELP should be ashamed of themselves for not recommending them. There are 11 five star rated great reviews, and two good reviews with 4 stars. As far as I'm concerned, those outweigh the 2 most recent bad reviews. Obviously someone had a bad day! Starkey's has gotten rid of some bad employees and replaced them with better employees. A new year with a new turnover for this business. I spoke with Valerie at Starkey, and she was very nice and professional with me. I would recommend Starkey to any of my friends and/or family. They have some beautiful one/two/three story rentals, with and without pools; and they allow our dog to come with us. read more

A group of us rented a house on Gage Way for 4 nights. The house was spacious, pretty clean and gorgeous. The pool was a disgusting, green & cloudy cesspool - we were able to use it one day (after a pool company shocked it), during our trip; the jets never worked. We tried contacting management via phone, several times and were given the run-around: "They're in a meeting. They stepped out. They're on another line." It wasn't until a few members of our party DROVE down to the office (during our vacation) IN PERSON, that we were able to address and get compensation for the pool being on the fritz. When we spoke to a live person at the office, and asked for management contact information, they refused and stated that it ended with them. We will look it up on our own. As far as renting from Starkey again, we won't be. Pass! read more

Unfortunately we had a horrible experience here. My husband and I booked a room for 4 days 3 nights for our 5 year anniversary and we were highly disappointed in this place. Below is a list of the problems we had: Top to a deodorant in chair from previous guest Stained towels Hair on floor Hair on bed Damp blanket on bed Off smell in the room Used head & shoulders in the tub from previous guest Stained pillow case Stained rug Need darker shades it's hard to sleep after 7am TV didn't work last day I contacted the front desk to let them know of some of the problem but as the trip went by I didn't see a point. They ended up giving us a bottle of wine that we couldn't open due to not having a bottle opener and we also received a $25.00 gift card to a restaurant that was very expensive so it wouldn't have covered both of us so we ended up not using it. I would not recommend to anyone. read more

We were very displeased with our stay! We spent $4500 for a 6 night stay and when we got to the house we were so excited. You would think that it would be spotless well were we wrong. First we noticed beer cans in the closet. Our friends bathroom had toenail clippings, a press on fingernail, and sunflower seeds shells! Gross right.. It only gets worse. After we got our showers and got dressed from traveling I got my contacts in only to look down and realize there was dried POOP on my bath towel! Yes right out of the cabinet. I about died. We called several times and spoke to someone only for them to say that's disgusting and well call you back. No one ever did. Next our side door was broken and would not close without locking it so maintenance had to come repair it. Finally was the Cockroaches in the house running all over the house and countertops. Then only to find 2 in our car on the way home. When we checked out they said they couldn't do anything for us that they needed to speak with the owner of the property. Never heard anything and that's calling since a week. So needless to say I'm sick that we spent that much money and I'll never recommend this place! read more

No not use this company! We went down on our annual family memorial trip honoring my father in law. We rent at least 5 separate condos from Starkey every year. We guarantee thousands of dollars annually which you would think means something to a company.. Well not to them. One of our condos air conditioning was broken upon arrival. We tried to give it a chance to cool once we turned it down and it never did. I called and like the experiences below I was told we would get a call back and never did! Nobody came to even look at the AC until noon the next day in August! We had a pregnant woman, baby, and two older men in the condo. I had to call several times to have them stay on top of it. Once the AC guy came he said they could not fix it. Well by this time it was after 1pm on Saturday. The only employee worth anything Via brought us fans over herself. She said her boss was not in the office but would be in Monday to compensate us for the room! She did offer us a "comfortable" unit 20 minutes away! It wouldn't be ready until 4pm. Packing up everything and moving across town and unpacking just to leave the next morning at 10am?? Not possible! More importantly we are there together as a family to honor a family me never who has passed away. Being across town was not an option! We told Vis we would stay in the hot condo with fans since we were being compensated instead of moving and missing out on our memorial service we do each Saturday night. I was disappointed but knowing that our suffering would be compensated we used the fans and got through the night. Most importantly we were able to be with our family and celebrate the life if David! Monday morning came and went and no call! I waited til Tuesday afternoon and called back. Again like the experiences below I was told she was in a meeting and I had to leave messages. One time I got a calm and when I answered it sounded like someone hung up... I called back within that same minute and I was told Cathey was in a meeting again and wouldn't call me back til the next day! When I finally spoke to her she told me they would not be fully compensating us! She said they would take HALF off the first night!!!!! I said, very calmly Well I was told we would be fully compensated and she told me "NO ONE TOLD YOU THAT" I said yes Via did. She said well we forfeited our compensation by not moving to the unit they had for us! In fact, we were told IF we moved we would pay the normal fee!! As I described above the unit was not comparable and would not work for us, plus it was offered way to late to even be possible to move into!! She was SO UGLY AND SO RUDE. I tried explaining to her we didn't even have that offer until after the first night!!! The night nobody came or called! As I was talking the line went dead!!!!! I waited for a calm back AND NOTHING! I called back and of course got the answering service. I left a message and no call back! The next morning she called me and told me at some point "blabbering" about it would not change anything! She then told me they would take the whole first night off but would still charge for the 2nd and all the other charges they put on there! She told me the room was "trashed"! That is an absolute blatant lie!! We wet barely in the room. We never cooked a meal, we never even used the kitchen! The carpet still looked vacuumed! It was 90 degrees we were BARELY AIN THERE!!! I told Cathey I would like to speak to her manager who she kept referring to about the decision on the charges! She kept saying "my manager has decided to charge you...." Well I asked and asked to speak to her, her name and contact information ect... She refused to give it to me! Then she yells "THE BUCK STOPS HERE MERYL" and HUNG UP ON ME!!!!! I have never been hung up on before by a professional! I was flabbergasted! She then after many more calls and messages gave me Martha Starkey's email and the number to the office. I emailed Martha a very lengthy explanation and description of what happened. And guess what!?! NO RESPONSE!! Nothing! I called the office to leave a message for her to call me and YOU GUESSED IT!! NOTHING! This has been a NIGHTMARE. We have contested the charges and I am not going to back down. I know what is right and this is not! This company is twisted and they don't care about you! They know there is another family who will rent and they don't need you! Please save yourself the torture and do not use them!!! read more

My family stayed at Full Sail. when we arrived it was obvious this was a pet friendly duplex by the smell but we had pets so were not bothered much. All the closets had locks on the doors; dresser storage was all that was available, could not hang up any clothes or store shoes. Even though the hall bath description states full bath with shower, the shower is actually a 3' x 3' utility room shower, no tub. The beds in the hall were described as nook beds and that's an accurate description; nothing but bunk beds situated in the hall with no storage. There was a porch with a couple of nice chairs, but the view was that of the next building. The rear area for sitting consisted of two plastic deck boxes atop a ground surface of pea gravel and the grill in picture is not the small one that is at the properity. The flood light on back porch shine into master bedroom at night with no way to turn them off. There are 2 cameras in the front of the building as well as a ring camera on the front door. This is perfectly understandable but definitely caused a misunderstanding. We did not relize that ment that they would actually be watching and listening to our private conversations even our phone conversations. The manager thought illegal drugs were being used on the property and rather than contacting management or the lessee directly, the police were called whereas they requested to search our premises. Not only was the minor in our party affected, it unfortunately caused a series of unfortunate incidents because it upset us . definitely hindering our enjoyment read more

Wow oh Wow. I called yesterday to see about renting a house for a beach vacation in July. I spoke with LOGAN. He assured me he could find me a list of home to review on line as well as us coming down in 2days to check them out over the weekend. He said he would have it to me by 2pm. I kept checking for this list of homes all day and night and even the following morning. So by 9am I called to check back to see what happened. Logan said they had an emergency and he forgot! I asked can I get this list today because we are leaving later today for the trip to see these homes. It was clear to me by his attitude and the delay response to answering my questions (dead silence-almost wondered if he was still there) - that already they are showing the company's clear colors on dealing with rentals and problems etc etc. BELIEVE the Reviews people when reading them. I will NOT be renting from them. I had a felling i should just go back to florida beaches. I had never been to Port Aransas and wanted to check it out but already Starkey property management before I even got started has left a bad taste for me. I feel bad for the owners who have hired this company to manage their homes, thinking this company represents them well and is doing all they can to rent out their homes. read more

We stayed at a property I was familiar with and the townhouse/condo we rented was exceptional! This was due to the owner's making sure the inside was ready and accommodating to guests! We did feel at home in the unit! However, we were NOT made aware that the pool was still under repair from Hurricane Harvey, as were several other units! There was another pool in a neighboring section, and we did use it. My concern is that the pool in our section was not securely closed off to children and people staying there! There was construction materials all around! When I mentioned this to the Management office (Starkey), they were very uninterested! "Well, you know the hurricane...." Nope, these issue are not hurricane issues, they are management issues! There was also an issue with my bill...it was one amount when I leased and another amount when I got the contract. I spoke to the management about it and they corrected it! But how many people don't check and get higher charges?? The unit was beautiful, but the management needs to be more on top of things! read more

My wife and I have rented before through Starkey and been somewhat pleased in the past. This last trip however, was a disaster and has permanently destroyed our opinion of them. The agent recommended a listing for our 2 adults and 2 children party. We arrived that evening to find the place was an absolute smelly wreck. There was vomit in the toilet, trash overflowing etc. We actually had a set of cleansheets we brought along so we imediately tried to calm the kids by finding them their room. Wait a mintue, what second bedroom? The second room was a rediculous tiny little area with nothing but a kids couch that had no capability of sleeping two kids at all. We thought maybe the disgusting crum and french fry ridden couch in main area was a sleeper sofa. Nope! When my kids realized there would be nowhere to sleep they both just broke down telling us they just wanted to go home. My biggest problem however, was with the ownership. The evening answering service got in touch with Marcia Starkey who refused to talk directly to us. She just relayed through the answering service that she would try to send a maid service later on(9:45pm?) and that we could wait. Sorry, at 10:00 at night we were exausted and the place was too disgusting. Her only solution for us was to wait or accept a refund and leave the key back at the office. Since it's next to impossible to find a place to stay with a truckload full of belongings at 10:30 at night we all elected to drive 4 hours back home that night. What a disaster! In my opinion, it was total misrepresenation of the room and a total lack of concernor regard from ownership. We will never rent through Starkey again. read more

We had a very positive experience with Starkey properties and will use them again next year. Our property was well stocked and was very accommodating. We were helped out when we couldn't get the wifi password to work. The people in the office were also very nice. read more

I can't even rent a property from them after trying to book one for about a week. I work for a tax exempt non-profit organization and Starkey is the only property management company we've tried booking through so far that does not honor our tax exempt status. Which is fine, they're not required to, but if they refuse to honor it, they are required to provide paperwork in order for us to file our own tax reimbursement (Assignment of Right to Refund). I've been on the phone with them all day because apparently the owner is the only person who can "authorize" this being done and they have been in meetings non-stop. I've been promised someone would return my call 3 times now, nobody ever has, and when I call back to inquire the status of my request, every time I've heard "oh shoot, sorry, I forgot, yeah it looks like the owner is still in a meeting." UPDATE: they just called me back to inform me that they don't feel comfortable filling out the required paperwork on their end, so at this point they are discriminating service and refusing to work with a non-profit organization. Who does business like this? And the defensive earful I just received from an employee to me, a customer, is enough to make me never want to book through them. I hope the owners of those houses and satisfied with this management company losing them business. read more

RAT DROPPINGS ON BED SHEETS, DRAWERS, KITCHEN CABINETS AND SOFA CUSHIONS. My family and I rented a one-story 3 bedroom newer home in March 2011 from Shelly, a vacation planner at Starkey properties. We realized the morning after there were RAT DROPPINGS everywhere. We had 5 children less than 6 years of age and the youngest that was barely crawling had RAT DROPPINGS stuck to his knees. We called management and reported the problem to Troy.He came out to the house and witnessed the infestation first hand. Instead of offering a refund,Troy brought clean bedding. When my husband returned from fishing , he and my brother-in-law went to the main office of Starkey properties to figure out what they could do to make our stay better. My husband explained to Starkey properties, vacation planner Shelly that he was down in Port Aransas for business and he had rented the house for the family to come down over the weekend, while he worked on remodeling a motel near by. Starkeys Properties management made false reservations with us at the time. They told both my husband and brother-in-law that we were going to reserve a large beach house valued at $1600 a night for the price of $800 for 4 nights over the 4th of July holiday.Shelly also mentioned to my husband that the property next door needed drywall work to be done.Shelly showed pictures of the damaged ceiling and walls and wanted a price quote. My husband quoted a price of $500. Shelly told my husband that she would take $500 off if my husband would do the work since they had been looking for someone to do it. The house they promised to reserve for us was supposed to be at 145 Port Villgeo, off 1900 State Highway 361 and the house that needed patch work was on 141 Port Villgeo. As we left that weekend my husband drove us by and showed us this beautiful large beach house that we were all very excited and happy with. Sadly, on June 22, 2011 we discovered our reservations were never confirmed with the owner of the property and Starkey properties failed to contact usand reserve another home. Cathy, the office manager, has denied offering us the reservation and the patch job on the house next door. Shelly stated she had called and left a voice mail to cancel reservations. When I contacted Cathy, I had to scream and yell to be heard because she kept telling me she never had a reservation for us and would hang up on me. She hung up on me over five times in one hour of me calling. I realized I was not going to win, she was rude and unprofessional. I left messages for Marsha Starkey the owner and never heard back. I called everyone in their office and came to realize they are all trained to lie, and hang up on customers who have issues. I am not done with this company and I plan on getting a lawyer to make sure they do not treat others the way they have treated us. The funny thing is if we did not ever have reservations why would they call and leave a message to cancel our reservation. The stories have changed so many times, they now say they no longer are managing the property at 145 Port Villageo. If they no longer had the property they should have found us another property, now it's too late and everything has been booked. They don't care! Shelly who originally reserved the property has left a message on my cell stating she might have 2 rooms available. That does not sound like a nice beach house for 15 family members to enjoy a long weekend. I asked her what plan B was if she could not find a nice beach house and she had nothing to say. Don't ever rent here they will ruin your family vacation. Cathy the property manager has to be the worst of them all, she has other problems in her life that must make her the mean old witch that she is. I am sure she has trouble sleeping at night. I feel sorry for her and hope she get's the help she needs to be a real person, I hope she does not have kids, she does not seem to care about children sleeping in a RAT infested place. Thank you Starkey for ruining my 4year olds birthday weekend and 4th of July. read more