I can only review the meeting room as my weekly networking group now meets here…read more The pros are there is plenty of parking, the room is very big and well lit and the diner in the bowling alley provides breakfast and it is pretty good. The hotel provides long tables and chairs so we all have a place to sit. The room has a podium with a microphone but the microphone doesn't work so that was a bummer. Other than that everything worked and was great for our meeting.

Had a one night stay for a new years party. Hotel was clean, staff were helpful, breakfast was hot…read more No fuss for late check out, Large parking lot, felt safe and secure, no bugs, no excess noise or lights, plenty of luggage carts. I'd stay here again.

First the good: the hotel is clean. The staff I interacted with were nice. The room offered ample…read morespace and was clean and recently appointed it would appear. Comfortable bed. Free parking. Breakfast included. All day coffee. Across the street is a huge mall with unlimited dining choices and a Whole Foods. Sounds good, right? And it is... Except for noise insulation. Of which there is none. I could hear people talking and walking and watching tv around and above our room. And every time a toilet in at least one room near us flushed, it sounded like Niagara Falls. I did not get much sleep, and that's kind of the point of a hotel.

As a frequent business traveler and Hilton Honors Diamond member, I want to share a real experience…read morethat highlights a major gap in Hilton's otherwise solid offering. The Hilton app is actually very good -- it's clean, fast, and easy to book reservations. That part works well. Where things fall apart is when your plans change. I recently needed to make a simple change to a reservation. I tried chat first -- no help. Then I called the Hilton 1-800 number and spent 17 minutes on the phone only to be told there was nothing they could do. I also called the hotel twice early in the morning with no answer. At this point, I'll likely have to track down the hotel manager myself to resolve it. By the time this is done, I'll have spent close to an hour just trying to make a basic change -- and there's still no guarantee it will be waived. Meanwhile, my business plans shifted and I've already booked another Hilton stay at a different location. That's the frustrating part -- I'm staying loyal to the brand, but the system doesn't support flexibility. Airlines have figured this out. Hilton hasn't. As a Diamond member, I expect better. Instead, I feel like I'm working against the system rather than being supported by it. If Hilton can fix the change/cancellation experience, they'd be best-in-class. Until then, business travelers should be aware -- booking is easy, but changes can cost you time and money.

We had stayed at this wonderful property a month ago as part of my 50th birthday celebration and…read moreloved it so much that we returned for another great stay this past weekend. Upon arrival, Rochelle provided a very warm welcome, got us quickly checked in and upgraded us to a nicer room on the 14th floor. She went above and beyond, providing exceptional service. I also had very positive interactions with Angie, Gareth and Janeli throughout the stay. I owe special thanks to Amy & Michelle for making our stay and breakfast extra special, as they went above and beyond making us feel very welcome and that we had everything we needed in the M Lounge and at breakfast. I very much remembered them and their stellar service from my previous stay there in July. They exemplify the excellence associated with the Marriott brand, allowing us to get along with our day and to our local destinations. The room was very clean, modern and had nice views from its balcony. The breakfast buffet and M Lounge are top notch, especially since I am vegan and was able to enjoy not one but three items from the buffet: delicious breakfast potatoes, a yummy sauteed vegetable blend and oatmeal. Other than my stays at Aloft properties which offer great plant-based breakfast sandwiches, this was the first time I had a breakfast at a Marriott property that had enough vegan items where I felt full, satisfied and ready to enjoy my day. The location is very ideal, situated adjacent to a beautiful park, close to many shops and restaurants and not far to the freeway. The pool area is very nice; I enjoyed a cocktail at the pool bar where a great DJ was playing great music and then enjoyed a relaxing time at the pool. Most of all, all the staff we encountered were truly amazing and without a doubt not only meet but exceed the high Marriott standards. I wholeheartedly recommend this great Marriott for anyone in the area for personal or business.

My sister and I had a wonderful 3 day stay here. The indoor sauna was a welcomed sight after 2 long…read moredays of packing and stacking boxes to move my niece. The bed was so comfortable as were the pillows. It was very nice to have a refrigerator in the room as well. The front desk clerk was kind and efficient. The valet was very helpful loading and unloading my bulky cooler!! I really enjoyed my stay here and the grounds are lovely!

I had a mixed experience at Hilton Woodland Hills, but one team member truly stood out and made all…read morethe difference. Moshin at the front desk was efficient, professional, and fully engaged from the moment I approached. He acknowledged me right away, handled everything smoothly, and went above and beyond to make sure I was taken care of. Unfortunately, that level of service wasn't consistent across the desk. While I was waiting, another associate appeared available but never looked up or acknowledged me, not even a quick "I'll be with you in a moment or my associate will be with you in a moment." That lack of basic engagement was noticeable. That said, Moshin's exceptional service completely shifted my overall impression. Because of him, I'm leaving this as a positive review. He represents the level of hospitality guests hope to experience.

I chose this hotel because I had work in the area and it was the perfect location. One important…read morething to know is the hefty parking fee. You have to park in a large structure behind the hotel in a business center. They do offer valet for a up charge. The hotel itself is nice and modern. Upon entering, there is a bar and restaurant to the right. Check in was fast and simple. you will have to have your room key ready in order to access elevators. However, the elevator coming down can be very slow, especially if on a high floor. The room was clean and spacious, and had a beautiful view. Housekeeping was very present in the hotel. I saw multiple housekeepers on one hallway, and the overall cleanliness showed. They also offer stay over service, which is appreciated. On the downside the TV was very outdated no smart features, just basic cable. Also for the price the hotel, it's lacking amenities. There is no pool or hot tub just a gym, which is disappointing for this price point. Overall, it was a great stay, especially for the convenient location. There are definitely areas of improvement, considering the cost.

We booked this hotel because we had a very pleasant experience at the Home2 Suites at South Lake…read moreTahoe. Unfortunately, unlike that experience, our stay here at Woodland Hills was less than satisfactory. The front desk personnel were not friendly. I completely understand that their job is not easy, but is it too much to expect some warmth from someone whose job is to be warm and friendly? Breakfast seemed like a nice spread but was not replenished, so you were often left with the dregs of the food. There were no staff members to attend the guests, so no bowls/plates was quite the norm at breakfast during our 3-day stay. The valet parking of $31+ a day was an annoyance; the valets were the only friendly staff that we encountered. When I called the hotel about a billing question, I kept getting an annoying AI responder. Why can't a real person answer phone calls? Overall, this Home2Suites did not live up to Hilton's standards.

I had a disappointing stay overall. My room was not cleaned, even though I am absolutely certain I…read moreremoved the "Do Not Disturb" sign. The front desk initially suggested that might have been the reason, but I clarified it was not on the door. When I spoke to another staff member, I was told the cleaning staff might be on strike, which sounded completely made up--especially since someone else had already apologized and admitted my room was simply overlooked. The shower gel in the bathroom was nearly empty upon arrival. For a three-night stay, basic items like this should be checked and fully stocked in advance. Breakfast was also very disappointing. Many items were gone, and staff did not replenish them. You are left with banana, yogurt, oatmeal. Additionally, the elevator service was extremely slow. With only two elevators available, one broke down at one point, causing chaos and long wait times as lines quickly formed. They offer tea in the lobby, but unfortunately, the water was cold--another small detail that reflects poor attention to guest experience. The valet staff was friendly--and frankly, they should be, given the $31 per night charge, which felt like a complete rip-off. Overall, the service and maintenance fell below expectations, and I hope the hotel improves its attention to detail and communication moving forward.

Never expected to encounter such a disgusting experience early morning inside the hotel room. Paid…read more$176 for one night. Found a huge street roach inside my room. When I reported what had happened, the person at the lobby expressed they will call pest control and tried to make it seem like it was nothing or normal? Who wants to spend that amount in a hotel and having to experience that? What made it worse was their lack of interest on what to me shouldn't be normal. Asked for a refund and Stephanie said they couldn't do anything and handed a business card instead so I can contact the manager. RIDICULOUS & POOR customer service!! Never again coming here!

Really happy with my stay here! Came on business and was able to spend some nice time relaxing by…read morethe pool. The rooms were nice and spacious, gym was small but has all you need, and the staff is so kind! If I'm back in the area I would stay here again

A person named Neel helped us a lot, this is a comfortable hotel…read morewith Fridge & microwave. Beds comfortable. Bathrooms awesome. Would stay there again. Breakfast decent, wifi great.

PROFILED! Normally I wouldn't complain on such things but the service was to be desired. I checked…read morein with the receptionist and he took one look at my PornHub hat and thought I was a pimp. He handed me a prostitution waiver and I asked if it was my hat and he said yes. There was no other reason other than fact I was wearing the hat. Rest of the accommodation was fine. When I checked out I had voiced my concern with the manager but he couldn't be bothered to do anything

I was here with my mother, just to take a shower after we had gotten back from a family gathering…read moreand since I had spilt wine all over my WHITE dress. We walked into the room and it wasn't that bad at first, until I walked into the bathroom to be SLAPPED in the face with a TERRIBLE stench of almost a hospital morgue. I then stepped into the shower to see a COCKROACH. I hope you all take care of this problem. Not okay.

This hotel Was AWFUL dead roach on my bed and blood also TV WASNT AVALIBLE I'm never coming backread more

If I could give 0 I would. This place was a nightmare. They had roaches and bedbugs. We saw them on…read morethe sheets so I removed the mattress cover and saw a blood soaked bed. Had to have been there for months. I was sick, disgusted and my heart was racing thinking about sleeping on that bed. The guy at the front desk offered another room but who in there right mind would stay somewhere and risk taking any of that home. Said he would give some money back and while moving my stuff out we saw him on the phone with the manager. Then they said it had to be inspected before giving money back. We both ended up calling the cops. They went to the room with us to get a better video and so they could see what the fuss was about. Left and came back the next day. That night we slept in the car and first thing in the morning I was at the laundromat. Washing EVERYTHING and cleaning out the car. Whole body itching. Another guy (young) behind the counter told us we put the blood on the mattress. It was there for months or longer. Mind you, the first few days I straightened up so the cleaning people didn't come in the room. We finally had them come in and that's when we saw the bedbugs. Which means it had to have came from the carts, another room or the laundry room. As he was blaming us the maid that cleaned the room over heard us and said she told him about the mattress a while ago and we didn't do it. He was standing there looking stupid. You would think places no matter how cheap would take pride in a business and be on top of things like this. But nope, some people are ok paying to share a space with bugs that could make your life hell. I'll NEVER go back. It gave me the IIIIKKKK. Should have read the reviews first. DONT STAY HERE. I REPEAT DO NOT STAY HERE. UNLESS YOU WANT TO TAKE SOMETHING HOME WITH YOU. THIS PLACE IS NOT UP TO CODE. Just pay the extra to be somewhere clean and safe.

If I could put negative 100 stars I would . First of all when I walked in the room was super dirty…read more, couch had stains the bed probably had bed bugs I wouldn't be surprised, there was roaches by the restroom . A bullet hole in the mirror what looked like, chewed up gun on walls and tv and they didn't even offer to change my room ... And they can't even give me a refund ,this place on booking.com has a 9.0 rating , idk how the hell the got that