I heavily rely on reviews before trying new places and therefore needed to give my feedback to…read moresomeone else who may do the same. I really enjoyed my hydrofacial given by Kendra! She was so so knowledgeable about products, gave me step by step instructions on what she was doing throughout the facial, and offered a very inviting, calm, enjoyable space to receive the service! My skin looked like a glazed donut by the time she was done and I haven't had any breakouts or reactions to the products they used. (Which sometimes will occur.) I feel it's worth the money and when I'm back in town intend on booking another facial there! They have a plethora of services offered as well so it could be your one stop shop for all things self care related. They do sell products but they're not pushing them down your throat like some salons can do. I'd recommend to friends and family looking for a high quality spa.

The location manager responded to my review saying there was not an "online store". I found this…read morelocation online, and when I called I was required to prepay the appointment in order to secure a facial. I purchased a package, however as mentioned in my review the "facial" was simply a slathering of cream over and over and it felt terrible. It was an expensive and disappointing experience. On top of that I had to listen to the sales pitch on their product line which was not a suitable product. Their products are greasy.

Brittany truly cares and is well prepared and an expert in her field. My services were provided by…read moreBritany, the Owner, who was truly patient as i had to plug in my payment information into the parkmobile app. I had called ahead for a last minute appt; gave me excellent directions, explained the Sugaring process and had a room ready when i arrived. Shop could not be any cuter and professionally appropriate. I would recommend 10 out of 10! Caring, Professional, Respectful, Kind, Knowledgeable, Patient, Genuine along with a great price point! Go see Brittany at Sugar Coated across from the Emporium on Gay Street near the bridge and you will not be disappointed.

EDITED: removed two stars. When I got into my swimming suit on my first day of vacation (48 hours…read moreafter the sugaring) I realized there were TONS of spots of hair on my upper legs. If I was not on a cruise ship where it was hard to get shave gel and razors I would have probably just shaved. I don't know if it is because they are more fine hairs on my upper legs, but there were giant patches of hair missed. I have never had this happen in my standard waxing experiences. I was shocked how much hair was left on my upper legs (baby fine hair) and over both knees. If this is a difference in sugaring versus waxing I will definitely have to stick with waxing as it looked like I had no hair removal done at all in big patches. Sooo bummed. ---- Original review: Overall a good experience. They were friendly and helpful making my appointments and the facility is clean. They're also easy to find. I had a number of services head to toe so they split my time between two estheticians. The first one was good but I felt like she talked almost too much. It felt forced and I am sure she was just trying to distract me but I just kinda wish I'd have been able to lay there quietly. I had asked to leave a strip of hair and she did but it was lop-sided and looked funny. I didn't realize it until I got home and ended up having to just shave the small area. The second girl was very friendly but was better and reading me and didn't push conversations. When it slowed down she let me sit quietly. She did a very good job and was even willing to clean up a few missed hairs by the first woman. I'm not sure I think sugaring is less painful than watching (which is what I'd heard and was why I tried it) but overall it was a good experience. If I went back I'd ask for the 2nd girl to do my whole service. Her name was Megan but she joked that they should call her "Emily" because there's 3 Megans that work there.

I saw Rachel for a hydro facial and she made me feel incredible but my skin so clean and smooth…read more She really cares about her work and the shoulder/head rub was cherry on top. Lost lagoon is such a vibe and the aesthetic makes me feel tiki beachy!

Amazing place to get sugaring done! Emily does an awesome job & is so sweet and friendly. I love…read morethe ambiance, very calming and welcoming. I am always more than 100% satisfied, I love this place :)

Great, cozy atmosphere and fantastic staff! Leslie was absolutely amazing. As a stressed nursing…read morestudent with a heavy backpack, I really needed this!

Great therapeutic massage. Very relaxing. Friendly staff. Easy parking. Excellent location.read more

I had a full Brazilian and upper thighs wax. Chloe was wonderful and made the experience easier…read more She was very professional and kind.

Just dropped in to clean up my eyebrows. Now I have permanent ombré, Which is basically an eyebrow…read moretattoo. So all they needed to do was follow the tattoo line. Not only could the tech not follow the tattoo line, she basically plucked all of my eyebrows!! I paid for waxing, not plucking!! So it hurt like hell and she still couldn't follow the tattoo outline!! She was heavy handed on the wax and failed to make it look clean. On top of that she was slow! A whole set of people came in and left twice by the time she was done! And it was incomplete! What a mess!! The ambience is nice but these ladies have no idea what their doing. Could get a better job in a Vietnamese nail shop! Or perhaps because I dropped in they gave me the newbie. Either way, horrible!!

One of the best experiences of my life, despite... that it was a Brazilian wax but that wasn't…read morehello sugars fault at all and I was definitely wayyy overdue but Kailey was extremely professional, made great conversation with me and put me at ease! Felt like a chat with an old friend and I just happened to be getting waxed during! I have had poor wax experiences in the past and wish I started coming here sooner! Definitely the best option in the area and highly suggest PS: for those who are worried about finding the studio, it's on the second floor!

I was kept waiting fifteen minutes without an apology, a hello, or an introduction. The waxing was…read moresloppy. I left with burnt eyelids. Overall, an irritating, unprofessional experience. I also wasn't offered the free 'new client' bikini wax.

Lovely space and very friendly owner . She really took her time and explained to me all of the…read morebenefits of the sugar waxing. I really loved it and will be going back for another appointment next week. She also was very conscientious regarding safety protocol. I felt extremely comfortable and safe in her inviting space.

I went for a facial recently. best facial and the most relaxing one that I've ever had. that's even…read morecompared with the big mouse resort in FL and one of the high end resorts here in Asheville. I didn't have to pay to park either! I have an incredibly hectic schedule so this was both a treat to myself and a splurge. it was well worth every dollar!!! I have booked another one!

okay so I went in to get some of my roots covered to add some blonde and then I wanted something…read moredifferent a pop or red for fall (they did the blonde and "red" at the same time) so when she pulled foils it was already pink bc it was bleeding all over. I payed $300 dollars for what is a joke on my head and they acted like it was good I was so inflamed I payed smiled and left my hair loooks nothing like what I asked I would never recommend it to anyone and I can do my own hair you pay to have someone do it so that you don't have to but here at this salon you may as well call them newbies bc I knew better when she started doing it at the same time. it's sad when money is more important than your hair ....

I love Leah! She's the best aesthetician I've ever seen…read more She has a gentle touch. I've had brow waxes and brow tints by Leah and plan a facial soon.

I have booked several appointments at the Johnson City location and the Bristol and I can't even…read moretell you how many times they have called the same day to cancel. I will never make another appointment again here, its a waste of my time. Also when they called to cancel the appointment they don't even try to accommodate you at all.

The staff here are very friendly and knowledgeable in their field. I have never had any issues…read more Became a member of the club but after the time period was up I easily canceled because I could not always make it once a month. I highly recommend.

I'm departing for a cruise in a few days so I got a full leg and Brazilian wax by Ester, who's new…read more& is a wonderful technician. My first service was 50% off! When I arrived for my first time and while checking in, the receptionist said in a stern tone that I could not be more than 5 mins late in the future. Good thing I arrived 10 mins early. It wasn't a very welcoming vibe, but I may return for a service in the future.

I purchased an eyebrow package and have been very pleased with the wax team . The same cannot be…read moresaid for the For each of my last three appointments, I have called on my way there to see if there was availability. No one picks up the phone and it goes to voicemail so I pulled in the parking lot. I could see the Front Desk individual chatting and laughing with one of the technicians. They need to learn what Customer Service is.