They had moved to a new facility in Chase Oak since several years ago. I'm very upset with the…read moreperson who answered the phone(She said her name was Nu). I've been coming to Dr. N since 2006 when she and her sister(her office is in Dallas and she's a DO)first opened their practice on K Ave. First of all, I like Dr. N very much and how she practices medicine. She and her former front office staff went above and beyond for me to provide excellent medical care and I truly appreciated them. Note: former front office staff. Unfortunately, over the years, it's gotten extremely challenging to secure appointments and it's got to the point where it's booked 3 months in advance. Then pandemic happened and I was only able to go there to get the covid test and vaccines and simply, I didn't go to Dr. N, bc she was either not available or only doing zoom calls and I didn't know how to do that, so I didn't want to bother with it, bc it was very irritating. I mostly went to Care Now, bc they were able to see me right away and they took very good care of me which I really appreciated it, bc I didn't have to wait for 3 months and front office staff were kind and professional. So, once they moved to the bigger facility, busier they got, so they hired new doctors/PA, so I was passed over to those new doctors fresh out of residency, bc Dr. N is not available. I'm a mature woman and I would like someone with some experience and I didn't feel confident or comfortable about this brand new doctor asking me all these questions, the same questions my doctor already knew from seeing me for the past 18 years. Another thing was that he, too, pushed me very hard for me to be on diabetic medicine(I was tricked by another doctor before, not Dr. N to take certain meds for couple of weeks and then, he and his NP told me later on that I'd have to take it for the rest of my life). It was a hard no for me, bc I know they probably get some type of kick backs and I wasn't about to be coerced to be on whatever medication for the rest of my life that I don't need. Anyhow, so going back to Miss Nu, the front office person for Dr. N's office. I called to make an appointment for annual check up, bc my OB/GYN quit practicing last year, so I figured I could get it done at Dr. N's office. Miss Nu said since I had so many no shows(I'm good about calling to cancel/reschedule), besides, during pandemic, I went to Care Now a lot as I mentioned before, bc they were available and accommodating. So, Miss Nu with her very condescending tone told me that in order for me to make an appointment, I'd have to pay $25. I said for what and Miss Nu said for no shows and she said I haven't been to the clinic since 2022 and I said that's a lie, I was there in 2023 to do flu shot and covid vaccine and blood work. She didn't even know the correct year I was there and I called and canceled appointments, bc of my schedule conflicts. She said she called and left messages, bc I didn't pick up the phone and I told her, I don't wait by the phone to answer, bc I work and I'm out of state/country with diff time zones. She said it's the patient's responsibility to acknowledge the appointment and I did and I canceled it. All she kept saying is I'm just doing my job. If she'd been nice and kept talking over me, I'd paid the $25, but I'm not, bc I was not no show and they made appointments without my knowledge and then, they called me the day before and I wasn't home. Because of the way Miss Nu's treatment of me and the way she talked down to me like I was a second class citizen, no way I was going to pay it. She said we're not going anywhere and if you don't pay the $25, we can't make an appointment. I asked her for the manager and she said she wasn't there and she said she'd let Dr. N know and hung up on me. How unprofessional and rude. First, she demanded I pay $25 and when I refused, she'd keep my appointment for hostage. I'm very disappointed and disgusted the way I was treated by Miss Nu. I'd love to continue to go to Dr. N, but someone like Miss Nu who's gatekeeping at the front office and keeping my appointment hostage for $25 trying to keep me from staying healthy and talk to me any crazy way, I don't need to put up with this nonsense from someone who clearly lacks diplomatic skills and professionalism. These young people have no respect for elders and don't know how to treat people. Shameful! Now, because of her shenanigans, I have to start all over again and find a new doctor, thank you, Miss Nu. I'm going to see the new doctor on 6/25. I hope she's as nice as Dr.N and her staff are nice and professional.