Communication from the office coordinator to the hard working team of construction workers really needs improvement, so many things were left out in the design process and the project was delayed. Also trying to get a hold of someone to have warranty work is damn near impossible. If you happen to have a sales representative come by they will provide you with an overpriced quote at which you will spend a lot of time trying to haggle with them. As far as the quality of work done by the construction workers was good, do your homework before you sign on the line. We would definitely utilize another company if we decide to move into another property that needs bath remodeling. read more

Do NOT do business with this company!!! At the time of signing the contract it was stated any issues found would be mitigated - wood damage etc. I pointed it out to the workers and they stated it would be replaced. It wasn't. Had to call the office to get it corrected. Had to point out the trim that went around the new shower was NOT installed. They also damaged my staircase. read more

I contacted statewide, after it was advertised as Kohler. I made the appointment to have statewide come out and give me an estimate for turning my bathtub into a walk-in shower. I was on time they were late. But I waited and they finally did show up. The two young men at first were reasonable. Did some measurements told me some options and then proceeded to do a very high-pressure sales pitch to me for a price which I told them upfront I could not afford. That did not stop them. They continued harassing me for another 20 minutes and try to convince me of ways I could finance the cost with them. I finally told them that I was feeling very disrespected after they had insulted my intelligence and they had insulted my home. I asked them to leave. They refuse to leave. I finally got up, went to the door and stood by the open door and again asked them to leave. They insisted on having me sign a piece of paper saying I declined their deal. I reluctantly did that just to get them out the door. I was starting to get very uncomfortable and a little frightened. In the future, I'll make sure to have another person there with me when I have any buddy come in to give me an estimate. It never used to be like this. I will never use statewide or contact them, at least consciously, evidently they're changing their name already, I will never use them for any project in my home. read more

See attached quote! We refused to sign a contract due to having other bids. The representative that came to our home asked "Why did you make me come here if you were not ready to sign a contract?" In addition, Mannie at the Home Depot was wearing a Home Depot apron and Home Depot claims Statewide are not Home Depot "employees". I thinking why misrepresent? Furthermore, the contractor indicated they do not use Home Depot materials!! We were given a bid of $22,000 for a tub and tile remodel. All in all it was a complete shock discovering the rude behavior and expected amount for a remodel. The price we were given is 4 times higher than 3 other bids we got from different vendors. You people should be ashamed of yourselves. What an embarrassment to the industry. These people are selfish and overtly avaricious! What a terrible humiliating debacle. read more

Statewide Remodeling - San Antonio - Quote! - Windows Installation Near Me - San Antonio, Texas

June 2025, we had an appointment to complete a shower replacement with Statewide Remodeling - San Antonio, TX. Levi, Design Specialist, was extremely knowledgeable of the options and available materials as he walked through the process, easy to understand, provided beneficial information, and took necessary time we needed. He was great! read more

This company installed a sunroom for me, of which I paid a substantial amount. It was poorly installed. I have simply requested that they stand by the "Lifetime Warranty" of this product that they sold to me. I have repeatedly contacted their customer service, at least 15 times, left messages and have yet to have this problem resolved. I have never experienced such poor customer service. As a veteran I am quite appalled by the lack of service. Now I'm stuck with a leaky sunroom. Watch the video. read more

statewideremodeling promised me a 100% money-back guarantee if their work was unsatisfactory. And it was unsatisfactory from the first shower install, through the second shower install, and I still have a hideous shower that statewideremodeling left me with. And they only charged me a little over $19k. Now everyday I'm reminded how much I regret having hired @statewideremodeling. read more

We contracted for a complete bathroom remodel and spent 6 hours with the design team. Selected the glass door, plumbing modifications needed to convert a bath tube area to a large shower only space. The design team promised all that we ask for was well within their contractors ability. This turned to be only a sales pitch as the contractors were not even close to build what was planned. Not only were the contractors not able to follow the design the workmanship was marginal at best. During the construction phase, it had to be accomplished three times to just get a fraction of what we asked for. To this day we are finding things the will cause leaks in the shower walls around the window and in the tile floor. There was not collaboration between design team and the contractors. It is a shame we paid thousands dollars for a shower project that is sub par. I highly recommend you not used this company for the remodeling of and home. read more

we are new customers to this company, and to be brutally honest, we deeply regret calling Statewide for our tub to walk-in shower conversion project. From start to finish, we have had poor service. This company does a very poor job in communicating with us, following-up, and just keeping us in the loop as to what the hell is going on. the installation was poorly done, we are having water leak, and is beginning to seap through the laminate flooring in our hallway. It is beginning to stretch and run into the master bedroom, our floor is ruined. I called and spoke to someone who informed me that someone would come out the next day to repair this problem. She asked me what time would be good for us to send someone, so I said 2pm (thinking "oh, there is going to be a person coming out at this time to help us...No!") No one showed up, we waited hours, and no call. We spent all afternoon not wanting to leave because we wanted to be home for the repair. So, we get a call telling us that someone will be here the next day...same thing. No call from the contractor (and this person does have our number, no call) Not cool, Statewide, at all! First of all, the lady of supposedly scheduled for someone to come out, should have explained to me that this person is out doing other jobs, and there is a chance they could run late or not come at all. Again, poor communication because that was not articulated to us. No call, no common courtesy, no professionalism, what a mistake we did by reaching out to statewide. Now our floor is messed up and they want to repair it??? I really am wondering if we should rethink this because we are going to get poor customer service and lack of respect for them messing up our home. Please, prospective customers, do not call on this company...we just may regret it. Robert Cardenas...San Antonio read more

I was solicited at homedepot one day with a special of 75% off labor for a bathroom remodel. That was my first mistake. Salesman came out, told me all the great greatness about statewide remodeling. Finally the installation day came and the crew that showed up worked hard and steady. When they were done, it looked beautiful. But the shower pan was not leveled correctly. The shower rod scratched a 2in by 6in path on the new wall because the installer did not care. While demolishing the old shower they dislodged nails in the drywall behind the shower. Although they covered the toilet seat, it was while uncovering it that they broke one of the toilet seat bolts and left me with a dangling toilet seat. They charged me $19k. The installed didn't polish the new glossy walls, nor the new plumbing nor the metal shower handles, so everything was covered in sweaty forearm stains, dirty handprints, boot marks on the shower pan. And they never called back to ask how the job went. So i called them and pointed out these issues. They decided to rebuild the entire shower at no cost to me. But not before bringing in a guy that reviewed the work and proceeded to tell me that the house was crooked, my level was also crooked, and basically most of what he did was defend the first installer. Oh! The drain was also off center and it did not look pleasing. This dude and all the 2 foremen that were there that day, told me that in 8 years of him installing these shower pans, the drain has NEVER been centered. EVER. Such BS. So they redid the shower. The new install actually put in a new floor base, poured concrete, and set the shower pan in the concrete. Awesome. He even showed me the level. He installed the new walls, but I guess in order to not scratch the wall again, he cut the shower rod just a tad too short so it rattled anytime you touched it or the shower curtain. He also worked late. Awesome. But I think the later it got, the more in a hurry he was to get done and go home because I was certainly ready for him to leave at the 8pm mark. And because he was in such a hurry at the end, he left a mess. No one bothers to polish the final product. And one of the new wall panels started peeling at the corner with the ceiling. So I called statewide remodeling again. This time a field supervisor came to fix the issues. And it's still a mess. I would not recommend statewide remodeling. I emailed them on Monday, today is Thursday, still no reply. It's a shame they use the homedepot name. read more

Our Bathroom Remodel Experience with Statewide Remodeling Primary People Involved: * Clayton and Sara Hicks (Clients) * Annette Searle (Salesperson) * Melanie Martinez (Sales Manager) * Joshua Derington (Field Manager) * Roger Henneke (Production Installation Manager) * Billy Moss (Production Manager) Timeline: * Pre-Consult - Our master shower had been leaking into our kitchen since we moved into our home, so we had been showering in the guest bathroom for over a year when we called Statewide (after being approached at Home Depot). We decided that if we needed to replace the shower to stop the leak, we might as well move forward with a full remodel and have the kitchen ceiling repaired at the same time. * 8/7/2021 - After multiple sales meetings with Annette, laying out exactly what we wanted and selecting materials, we signed a contract with Statewide for a master bathroom remodel at a cost of $49,450 and put down a deposit of $14,835. We chose Statewide because they had good reviews, promised that our project would not start until all materials were in hand to avoid any delays, and would be completed within 7-10 business days of start because our construction team would not be allowed to move on to their next project until we had signed off that our project was completed to our satisfaction. We noted at the time we signed the contract that not everything we discussed was written out in the contract, but Annette assured us that that was just how these contracts went and she had everything we'd discussed in her notes to move forward from. This was our first remodel, so we didn't know any better. * 8/13/2021 - Statewide contractor came out to take final measurements of everything in the bathroom so they could begin ordering supplies. He noted that Annette had the wrong size shower pan in the specs, so he updated it with no issue or contract change. * 8/13/2021-10/8/2021 - We understood from Annette that it was our responsibility to purchase the following items: paint (which could wait until the job was in progress), hardware for cabinets/drawers, vanity light fixtures, chandelier for over tub, mirrors for over sinks. I followed up with Annette multiple times to ensure we had the correct dimensions to get these things ordered, as we were never provided a sketch of the remodel layout, and also to verify that there was nothing else we were responsible to purchase. We purchased all these items (except paint) and had them in hand within 6 weeks of signing the contract because we did not want to delay the process. * 9/2/2021 - Annette asked us to select new cabinets and sign a WOC due to a change in Statewide's preferred cabinet manufacturer. They had a comparable look, so this was fine. * 9/2/2021 - Annette informed us that the original Delta selections we'd made for faucets and fixtures were unavailable and tried to change us over to Moen, which did not offer a comparable look. We researched online and found the Brizo Rook line, which matched the look of our Delta selections better, so we requested these. This WOC was finally approved 11/5/2021. * 10/22/2021 - Annette asked us to go to Bellezza Stone and meet with Natalie, who had a slab of granite on hold for us to look at. We went, and fell in love with a different slab that we were told was in the same price group. Natalie put Annette's name on it for a Stateside hold and we understood that the two of them would handle whatever needed to be done to keep the slab for our project. * 11/17/2021 - Annette let us know they couldn't get 24" towel bars and asked if we were ok with 18". I said ok, then found the 24" available online through a simple google search. Annette confirmed that they could get the 24" after that. * 11/30/2021 - Annette let us know the shower tile we selected was no longer available and we needed to select an alternative. On 12/2, she said she would check with production to let us know the time difference in waiting for the tile we originally selected or choosing a new one. We didn't hear anything from her for a month, until I followed up on 1/7/2022. She basically said there was no update and dropped off new samples of tile for us to choose form on 1/10/2022. We selected new tile and signed the WOC on 1/21/2022. * 3/11/2022 - We were contacted by Jessica Shelton (Production Coordinator) to let us know they were ready to start our job. We scheduled demo day for 3/14/2022. She also introduced us, virtually, to Josh Derrington, our remodel supervisor, whom she said would keep us informed daily. I asked if they would be demoing the kitchen ceiling at the same time as the bathroom, but Jessica said she wasn't sure and would forward that question to Josh. I never received a reply. * 3/14-15/2022 - Demolition was completed for the master bath. Plastic draping was installed between the bathroom and the closet, but not between the bedroom and the bathroom, so everything was covered in dust in our bedroom. After demo was complete, Statewide realized read more

I had an estimate from a Hispanic dude that seemed fair. There was no warranty with his work. I ended up hiring Statewide and was very sorry I did. They charged a lot more, but they offered a 10-year warranty. First, they didn't get a construction permit for the guy their guy contracted out (he 'subbed out' a Hispanic dude just at like I nearly did) . Their guy couldn't speak English, but their handler did. The day after they finished, I had water leaking from the plumbing they had worked on while remodeling the bathroom. He did damage to my pipes. I called about the leak and they sent a kid out who said he was their 'staff plumber who worked for Statewide'. He turned my tankless water heater off, made a phone call to his office, and came downstairs and told me I had a slab leak. He left without turning it back on. This is a lousy company to do business with. They will tell you anything to get your business, and then all professionalism goes out the door. Hire your own Hispanic dude. He's probably better than their Hispanic dude. read more

I needed a tub taken Out and a shower installed they showed me a nice stone package and the price of 14k ok we went with it and they said one day to install and it took four days and the guy installed a thing they called acrylic just a cheep piece of plastic not what I had bought but now they say it's in the contract I filed a complaint with the financial services that are in cahoots with them next step is the court room read more

Under promised over delivery. Love everything about this company! Very detailed and high quality premium craftsmanship. read more

Statewide Remodeling - San Antonio - Shower area. Walk in shower - Windows Installation Near Me - San Antonio, Texas

Had Statewide come give me a price on a remodel of our master bathroom shower. They seemed to have a good promotion per the TV. It included $100 Amazon gift card as well. We got three quotes and Statewide was over 7k not expensive than our other quotes. They were full of pressure but we didn't cave. Sadly it was a waste of 2-3 hours of our lives and we never got our $100 gift card. Bad business in my opinion. Luckily we chose another company and saved money and the shower now looks great! read more

These people are the worst! Bought a walk-in tub for my invalid wife. Installation was a disaster - they did a very poor job of fixing the damage they did to the walls to fit the tub thru the bathroom doors. Then we started getting water from the water dump from the AC that was not even hooked up at all. Took them weeks to respond. Now the metal plate on the door closure fell off and they indicate they can't get out to fix it for 6 weeks. My wife is an invalid and needs to take baths for God's sake. You call and get a quick response if you have a project need but days to get service help. Worst I have ever seen. Finally, called Kohler (the manufacturer) and they sent someone out very quickly. DO NOT BUY ANYTHING FROM THESE GUYS! THE WORST EVER! read more

Horrible customer service! Clint brown is condescending and sexist a hole. 1st thing he asked walking in for an estimate was where is your husband? I can't give discounts without your husband being here. You need to make appointment when your husband is here to pick out material. I told him i make the decisions and he asked who is paying. Didn't want to answer my question or the price range to replace a garden tub and small stand shower at all. Finally quoted me 22k to 30k. Wooooooow. Horrible horrible experience! Discrimination to the fullest! read more

Wow Can't believe these folks have 2 stars! Negative stars would be more appropriate. Beware! If you order and then cancel, they will charge SIX THOUSAND DOLLARS before ever coming to your house to start work!! So, come to your house...you sign papers...you decide to cancel....they charge 25% of the order to cancel. S T A Y. A W A Y! read more

Did not purchase or sign a contract as the in-home sales pitch was a dumpster fire. Original quote for a new walk-in shower was $22,486. I googled the typical cost for Texas and it was $8,500. A last gasp deep discount was highly suspicious. Giving 2 stars for 2 reasons: 1. Sales guy was genuinely nice even when the the high pressure sales tact started. 2. I actually appreciate the learning lesson of what to AVOID in the remodel process. Actually embarrassed for this company. read more

Words cannot express how uncomfortable our consultation was. We went through Home Depot, and the from the moment the salesmen walked into my home, I was very concerned. My husband was finishing a work call, so I started the consultation alone, but the salesman insisted it was "company policy" that my husband and I both sit down with him as it was going to be a 2 hour process. My husband and I are on the same page- we trust each other's judgment. I knew exactly what I wanted, very simple and had pictures. For a very simple tub/tile removal and adding a standing shower with a glass wall... they quoted us almost 25k. I literally could not hold in my laughter. Then the high pressure sales tactics came out. The gentleman called his "manager" to see if the price could come down. They said they could do 18k.... But only if we signed RIGHT THEN and if we left a good Yelp Review. The pressure made us VERY uneasy as we wanted to look into other options and get quotes from other companies. He told us if he left that he couldn't offer the 18k deal , at which point we no longer wanted to do business with someone so crooked. It was one of the most uncomfortable experiences of my life. We will definitely not be working with Statewide in any capacity. read more

Awful experience! Sales guy was nice, but made promises they didn't keep. One such was a designated crew who only worked on our project until it was finished. Um--nope! The 2 day shower replacement job took 2 weeks. We had, I think, 3 different crews in that time. The first crew finished the material out around the shower door with a really raw, rough, and unfinished look. Things were cut crooked and didn't match up. I called the company and complained. They sent out the guy that was supposedly in charge of our job. He agreed it looked bad, and said he'd send them back out to redo it. They also cut something wrong so they didn't have enough material to finish all the walls. So, we had to wait a few more days for them to get more in. They sent a different crew out. They made the outer part look better and finished the walls. They had to tear off what the first crew did though so it messed up our sheetrock. They were also not told how we had discussed having the threshold part, so they left a big gap between it and our tile. I called the "supervisor" guy again. He said he'd send someone to fix it. They also had to send out a guy to redo the sheetrock and yet another to repaint. So, after 2 weeks, our 2 day shower project was finally done. One of the biggest problems with this company is lack of communication. The "supervisor" and salesman never communicated what we wanted to the crew who was actually doing the job. Also, we were promised a promotional $60 Visa gift card when we signed the contract. We never got it. I told the "supervisor" that when he came to collect the last payment. (They were always available when they needed a payment.) He said if we didn't get it in a week or two, to let him know and he'd make it $100. We, of course, didn't get it. I let him know. He said he's send it out right away. That was weeks ago. I still haven't seen it. So, don't believe a word they say! The final product was not worth the high price we paid for it at all!! The shower rod that they put up (permanently with screws) is crooked. They also left materials/trash at our house and all over our driveway even though we were told they would haul everything away. Overall, terrible experience. Find another company. You don't want to deal with these people. read more

Copying the review I left on Home Depot, as this is their exclusive contractor for remodels. Free estimate appointment for a new bathroom. Good: thorough, on time, ready to quote on the spot, came with samples, professional guy. Bad: where to begin. -2-3x more expensive than a local small business -Took nearly 3 hours to estimate. -High pressure sales tactics, wanted a commitment to 30% down today. Wanted to talk to his manager to see if there's anything he could do to get us to commit on the spot. -It's an outside company, not Home Depot, and they don't even use Home Depot products. All Dahl tile and their own backer boards. -This one got me. Guy explained the benefit of a laser-etched sloped plan for the shower, "much better than Jose doing it by hand with his trowel." No. Sorry. This guy was super professional and friendly until this point, but then he lost me at referencing racial stereotypes as a sales tactic. I told him, "sorry, 'Jose' quoted me too and he was really knowledgeable." We'll pass, for all the reasons. We wanted this to work because we love Home Depot but the inflated pricing and borderline racism will not work for our household read more

Statewide Remodeling, where the company is always right. For reasons unknown to me, an arrogant little company. I had a problem with a polyurea garage floor installation last August. After 2 1/2 weeks of dickering with the locals I finally got the attention of the VP of Production, the man who ostensibly could solve all my problems. After 8 weeks of further haggling with the VP where 4 remediation events were cancelled and rescheduled, Statewide only works on Fridays and can't work when there's a hint of rain, I repaired the floor myself. I can only conclude that Statewide had no intention of living up to the bargain we made. Go elsewhere! You would do better to go to your local Home Depot and hire a day laborer or 2 that generally stand out in front of the store mornings. I'm sure you would get better results. Furthermore, I'm done thinking of these clowns! read more

statewide remodeling cancelled our screen porch contract after 7 months of delays, excuses and mistakes in ordering materials. Statewide did not notify me of the cancellation- typical of their communication. Do not use this company- they can not be trusted. read more

Too much and too long a sales pitch. I lost interest after 40 minutes and decided to look elsewhere. High pressure sales is their strong point. Buyer beware...shop around. read more

Just wanted them to come out and bid a job. Wouldn't come without my husband present. How insulting that in 2021 a business will not speak with a woman about a job, without her husband being present. WTH! read more

I was referred to them my Kohler for a shower installation. They called on a Sunday afternoon to confirm the appointment on Tueday. They wouldn't do the project since I was only replacing the Kohler LuzStone shower panels and storage unit. They only want to do a complete project, not the manufacturers equipment they represent. read more

Took over a year to finish the project. The Windows had to be fixed once and then completely replaced. They are not quality Windows for the price. We wanted to get higher quality windows in our living space and they are no better than the cheaper ones we got from a different contractor in the rest of our house. They were almost 3 times the cost. They didn't send me a final invoice, instead I got a demand letter with the threat of filing a lien. What they should of sent was a discount for dealing with a window replacement project that took over a year. Super disappointed and feel taken advantage of. read more

High pressure And very bad reviews. Avoid using when it comes to spending a lot of money on a bathroom remodel.

I should have read reviews. I contacted state wide for replacement windows. I had to sit and listen to 3 hours of the most arrogant salesman I've ever met. Even when I asked him to stop talking and just do the window estimate, he refused. $13000 for 9 windows. Obscene! Ridiculous! Hard to believe anybody would pay that amount, but I'm sure some people do. Just not me. When I tried to cancel the contract, they were rude and mean. It took days and days of nagging to get the job off the books. There are too many other reputable companies to have to put up with this garbage. I suggest you find one of those! read more

Have made several attempts to call them to have them come out and repair some tile in my master bathroom that they installed one year ago. Have you had to have anybody call me back read more

Had a master bathroom shower installed and was happy with it, so we decided to have our home siding replaced. Terrible mistake, What was supposed to be a week job is now running on two weeks and is not near completion. They show up between 10:00 am - 11:00 am and leave between 3:00 pm - 4:00 pm. When I call I have to leave a message and today I was told that I never left a message and that the crew couldn't work because the ground is wet and they don't want to tear up the yard; even though there is work on the roof and where the is cement dry. Not Anymore! **Additional information: The siding instal hammered nails into a window frame and then the company tried to replace the window with a different size glass and an off-color. Now we have a leak where the siding was not completed correctly and the flashing was not correctly incorporated behind the siding. read more

Was called sept 6 by Cindy. She said they said my one window that was missing would be on the delivery truck on 7th and that she wanted to go ahead and start installing our windows on 8th or 9th. I told when the window arrived to call me to set up time to install our windows. I called her the next morning to see if window was delivered. She said she would go to the west house and check and to call her later. I called twice and never got hold of her. I texted Edward the next morning,he's in charge of window department. He texted me back apologizing to me telling me the truck would actually not be coming in this week. I've never experienced anything like this. They have 5,800.00 of our money and we are very worried that we will not be getting quality for our money. read more

If I could give 0 I would. Their qoute to replace a shower tub combo was 6k more than the national average to redo whole bathroom that size. 14k to replace shower tub and toilet with national average of 8900 for a guest bathroom my size roughly 50 sq ft if that. Adding a value of 2800 a sq ft roughly before paint, flooring, vanity, light fixture, swithes plugs. RIDICULOUS! read more

Installed a tub and tile that did NOT match. I was told that there was no way they could because of the materials. They did NOT even TRY to make me happy. Worst experience I have ever had. read more

Poor customer service after sale Unprofessional. Don't return phone calls in a timely manner if even at all. Very disorganized company read more

If I had read Yelp's reviews I probably would not have used Statewide. I did though and I have to say I was pleased with their workmanship and timeliness for appointments. They totally replaced my front door and storm door which had been kicked in. The workmanship was good. The cleanup was good. I have no complaints about any of that. However, I have to say that their pricing was extremely high, and the invoice was not at all itemized...just a bottom line price. The price was high. For an exterior door and storm door installation and finishing it cost $4425! Did I get taken??? read more

Signed a contract and gave them 8k on 4/14/2020. Job has not started, can't talk to manager and Dan Harris doesn't take calls from customers. Do not use this company unless you just have money to give away for work not to be done !! ***update**still no contact from Mr Melton and it's been 6 months. They did come to do work but look at the quality it's horrible!!! read more

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If you are calling to get a window consultation, schedule 3 hours. The salesperson was on time but we had no idea what we were in for. A full hour long PowerPoint presentation on how awesone Statewide is and all their awards and then how horrible every other company is and all the scams they run and lies they tell. Very unprofessional. After that hour you get a physical presentation with a heat lamp and different windows and then you get to see their window and all that takes 20 minutes or so. Next up is counting and measuring, another 45 minutes for 30 windows. Now the guy has to input all those numbers into his computer to pop out your quote. This takes another 15-20 minutes. For the last 45 minutes or so he will pressure you to buy RIGHT NOW!! If you don't you lose all the discounts and you only have 30 days to lock in the non-discounted price. We told him we were not ready to purchase, we understood about losing the BUY RIGHT NOW discount, but he had to tell us 10 more times. Then he goes into doing only 6 windows and he figures that price. We say no again. Then he says how about 2 windows. No thank you again. Then he shows us a page on his computer with all the BUY IT NOW contracts he has sold this year. Not sure why I was supposed to care but we got to see it anyways. And finally he asks us if he would have quoted half the price would we have bought right now. No again. He said he would never do that but just wanted to see what we said. WTF? read more

After watching their commercials I was hoping I could get a tub liner with wall enclosure as they advertise on tv. I disused it with the person who called me back. When the salesman came for my appointment in less then 10 minutes he told me we don't do that anymore. Total removal. Total bait and switch. I asked him to leave. Many red flags. read more