The service team Ardeine is very nice. When we asked service he also checked what we haven't…read morerequested, e.g. changing air filter so on. Really appreciate professional maintenance team!

Only positive thing here is maintanence and cleaning team. Hope you pay them well!…read more Cons: 1. Old and the most basic and useless models appliances. 2. The worst quality carpet, they remove the carpet from new houses but once you move in you're not going to get anything new despite paying the same amount money! Also the carpet installed poorly it loosen up everywhere! 3. The only new thing they installed my house is latch! Latch is a digital key that have tons of problem and security issues. Latch takes a picture of you and your guest every time when you enter the house. Also, They don't provide a hard copy key. You can't enter the home if you run out of battery. 4. Some of leasing office workers are really mean 5. The pool is only 3 ft deep, basically a children pool and you hear children screams always! 6. Rents are pretty high 7. Paint and cabinet covers are bad quality. Covers loosen up 8. Water pressure in shower is not good! 9. Gym is not that big and crowded sometimes. Max 5-6 people can work out at the same time. 10. Depending on your building you can hear street noise from montegue express way and also constant airplane noise everywhere. 11. Fire alarms go off easily and you cant even fry a potato without alarm. 12. AC system work ok but they don't bother themselves to change filters and clean the system. The reasons of staying here so far are the location which is close to my work and avoiding moving out hustle. I think I will find somewhere else!

After contacting a leasing agent from this complex and requesting information necessary about the…read moreapplication process and to provide a list of requirements and qualifications necessary to be eligible for possible tenancy aswell and a list of disqualifying issues in past or credit report in order to avoid throwing anymore money in the trash as many locations scam applicants out of application fees and credit checks for units they have already leased out or signed a new tenant to. Every location I have requested this information from besides this one were more than accommodating and even would provide a telephone number in which if we chose to make it easier we could call or text them directly. This unprofessional P.O.S. agent that responded to me after an obvious copy paste or automated response was initially sent to me had the nerve to cope an attitude with me when they completely ignored all my questions and requests and when I listed specific details of information I was mostly concerned about they snapped an attitude with me and told me to not apply with them or any other location as I wasn't obligated to do so and terminated the conversation with me. I have screenshots of this conversation but this app isn't allowing me to upload them for some unknown reason. Do not bother with these people because if this agent is in any which way or form a reflection of the type of professionalism you expect to face with the complex then you're wasting your time....

This place is terrible when initially first reviewed and over the year got better…read more The apartment did not seem to be properly deep cleaned between tenants and the apartment manager is not on site most of the time so when things need to be done properly, it took many reminders just to get something repaired or completed. There were several times that the garbage was overflowing and the furniture from previous tenant not given instructions on what to do with their furniture and how to properly dispose of it through the City crew, was a health hazard in this place for the first few months, and eventually got better after sending instructions on how to manage these types of issues. Simply, things like that need to be resolved within 2-3 business days. This neighborhood apartment complex is in Japantown after all and there is a standard of cleanliness this neighborhood requires. After auditing their tenant payment system called Appfolio which seems to not be properly managed or watched, there were several overpayments that some tenants were being debited for that goes unchecked so this was brought to the attention of the property mortgage holder to make sure their automated system did not just take tenants money from their linked bank account considering there are a lot of elderly and families that are in this community. I hope they get that audited and properly watched soon because people work hard for their money and the last thing people need is the automated payment system called Appfolio to go unwatched or unmanned daily taking peoples' money from their bank accounts when not looking. That is illegal and problematic so their management really needs to step up to actually be on site and do the job of what properly managers actually do: watch the software and stop the machines from taking the peoples' money when not looking. There were some issues with some units like the management refusing to repair the doorbell upon moving in, and also the ventilation system in the kitchen is not properly installed because there is not a kitchen chimney vent so if a tenant makes a hot plate, it sets off the fire alarm because of the improper installation of the appliances and the lack of proper masonry construction with the basic things. There was some painting that is incomplete and so some of the units look very tacky and under construction still although it is already completed. So I'm unsure of the people that have done the work at this place but their main mortgage holder needs to check this place in person for a monthly inspection just to keep up with the zipcodes' quality standards for real estate quality control. Just look at who the neighbors are down the street. This place needs to be on par with the businesses on the same street because those people are very clean and tidy and their buildings are meeting and exceeding the building standards. This building was built before the 70's so there is still no reason why simple fixes like a doorbell repair would be refused or not repaired other than being lazy. Some people like old world charm and don't want to get one of those wireless doorbells from the electronic store because that is not really the same as a wired traditional doorbell. Over a few months, this place have gotten better after raising serious safety concerns regarding the homeless encampments and the wanderers considering this place is right next to an elementary school and very certain that parents do not want their children exposed to people suffering from street drugs and other things to stay safe. Let's hope they got the services that they needed and pray that this place keeps up with the basic standards of quality especially with making sure that this place stays kept well quality. There are some great things about this place, one is that that the entire landscape was redone and looks better and newer. There were some immediate safety enforcement when tenants raised concerns so that was really nice to know that the staff and the mortgage holder does actually care for the tenants and their concerns to sleep better at night. Other than this, the only thing that made it a 3 star and not a 5 star is the fact that Appfolio needs to be watched for to make sure it does not act like an automatic ill machine that eats the tenants' money without notifying the tenant what the reasons that it is doing so. The property manager would need to review this and make sure that it does not take any more than what the agreed upon amount is per the agreement.

Lived here for a few years now. in the beginning it was great but it seems that no one is…read moremaintaining the grounds. The exterior of the building near tenant doors needs cleaning or even a good power wash. Because the grounds are not maintained we experience constant insect issues our unit. Constant bird nests near my door that are barely cleaned up. The bird feces is always left behind. Anyone can access the community so safety is becoming a concern. I never see security patrolling the grounds.

We loved our stay at Portofino. The apartments are beautiful with granite countertops and flooring…read morethat looked like wood in the kitchen plus large closets in each bedroom. Patios look out to beautiful gardens and put you on the same level as the trees. The community was wonderful. I lived in two apartments here and in both cases the neighbors were so nice! Definitely felt like I was living in a community. The manager, Jenn, as well as Sadie, Maria, and Hugo were so nice! They always said hello and helped us through some adventures over the years. Best apartment complex team ever! They truly care about the residents and many live on site. I lived here for about 5 years with several roommates and my boyfriend before we had to move due to work. We miss the wonderful front office staff and the sense of community! A great place to call home.

So everyone knows apartment hunting or home hunting in general in the Bay Area is a head ache. Bay…read moreArea prices, neighborhood, small confined apartments that cost a fortune!! Face it the Bay has crazy prices. In the midst of all this negative I stumbled upon this place. Truly a hidden gem I was surprised at how nice these apartments are. The layout and style really is beautiful. The prices are high but it's a great complex with spacious amount of room. The most amazing thing about this place is not the complex and style but Alla the apartment manager. I have never in my life had EXCEPTIONAL and I mean EXCEPTIONAL customer service like hers. She is the sweetest lady with an old school Ukrainian Russian accent and she makes you feel like your at home. She assisted me with all my questions and paper work, and has been an absolute angel. Her presence alone is enough to sell anyone to live her. There's not many people in the world that have the patience, care and genuine quality that she has. Thank you Alla for being an angel. You make finding a new home pleasant, easy but more importantly you make people feel like Appletree is home.

My husband and I lived in this apartment complex for about 2.5 years and I have nothing but good…read morethings to say about it. It actually started out as the place we moved in to together as boyfriend and girlfriend, then got engaged and married in! Needless to say, it has a special place in our hearts. For starters, the location is great. It's walking distance to pretty much everything you need, including several great restaurants, a grocery store, gas station, pet store, Starbucks, bar, nail and hair salons, and a bunch of other little interesting shops. Downtown Campbell is also an easy walk, about 20 minutes. Westgate mall is just a 5 minute drive. In terms of the apartment complex, I thought it was great. Everything is always very clean and well maintained. There is security on premises at night. We never had any issues with packages getting stolen (even when they were left outside a few days) or any issues with our cars. The pool is awesome. We spent a lot of time in it during the summer and it is heated so it's never too cold. There is also the gym which is small, but does the job. The laundry room has 8 washers and 8 dryers and they take credit cards so you don't have to waste your time with quarters. The interior of the apartments are also very nice. We had a one bedroom in the corner on the top floor. In my opinion, we had the best one in the complex. It was very private and people were not able to see into the apartment even when all the blinds were opened. They look just like the pictures on yelp. Hardwood floor (laminate) through the living room, kitchen, and bathroom, and carpet in the bedroom. The cabinets are all very nice, clean white with nice hardware in the kitchen and bathroom. Storage space was great. There is a pantry in the kitchen that is enormous. I can't believe how much we were able to fit in there. There is also a large closet bu the front door and a smaller closet by the bathroom. The closet in the bedroom is the same width as the whole room. I have a lot of clothes and we had no problem with space. (In fact, we moved to a 3 bedroom home and still agree that we had more storage space in our one bedroom apartment.) We both absolutely loved the property manager Alla. She is so sweet and happy! Any time we needed a repair or had a request, it was completed within a day or two. We also have two cats. I believe they are also accepting dogs as well now. Honestly, I can't imagine finding a better place to live that also accepts pets. We found it very reasonably priced, well maintained, and an overall lovely place to live. The only reason we moved out is because we bought a house, otherwise we would have been very happy continuing to live there. One note is that they don't pay water and garbage. For the two of us, it was typically about $80 a month. Definitely recommended!!!

Stayed here for 2 years. Marketplaces, parks, schools and bus stops at walking distance.read more

Stayed here for 5 years. Hands down the best community out there for the price. Has almost all the…read moreutilities that any community can offer, also has a freaking car wash! Marketplaces, parks, schools and bus stops at walking distance. Thanks guys for hosting me for a good half decade.

I want to share my experience living at the Gum Tree Apartments, where I have been a resident for…read moreover 22 years. The owners, Kim and Kenny, as well as the manager, Debbie, are incredibly kind, friendly, and always eager to help tenants in any way they can. Additionally, our maintenance man, Carlos, is highly efficient, knowledgeable, and always completes repairs in a timely manner. The complex offers a quiet living environment with great amenities, including assigned parking, surveillance cameras throughout the property, a well-maintained swimming pool, and an on-site laundry room. Management also organizes enjoyable tenant gatherings from time to time. I live in a one-bedroom apartment, which is very spacious for myself and would comfortably accommodate a couple. The property also features studio and junior apartments, making it an excellent place to live for both singles and couples.

Apartment is laid out very well, with the living room considerably more spacious than the bedroom,…read morewhich I like. Comes with a dishwasher as well. It's somewhere around 500 square feet, but feels a lot better than the last apartment I had, which was also the same size because there are no unnecessary hallways or awkward corners, making the space much more usable. I initially had an issue with the dishwasher tripping the breaker, but it was resolved quickly and hasn't happened since. Props to Debbie for the quick help!

Staying at this apartment complex( 1B/1B) 3rd floor, for close to 3 years now I can say it's one of…read morethe best apartment complexes one will find here in the Bay area. 1) Safe 2) Has an entry door( locked and safe) 3) Good amount of parking(open) 4) Close to Safeway, Sprouts, Indian stores, Ross, CVS, smaller stores. 5) Right on El Camino! 6) Great apartment manager- Anu- She is prompt with any issues that may arise, has a great maintainence guy- Ceazer who is friendly and stays within the apartment complex to tend to any maintainence issues. 7) Laundry unit on each floor of apartment complex 8) Large open balcony. 9) Warm and friendly neighbours 10) Nice BBQ/pool area 11) ELEVATOR!!! Of course since it is one of the old complexes.. issues may arise plumbing etc.Which may arise in any complex.But Anu and Ceazer are very quick to fix the issues! I had to relocate to a different location based on my husband's job area, which is why I moved. Otherwise this apartment is a win if you are looking for a decent priced, safe and location accessible place!! Definately recommend it!

Very nice apartment complex. The location is great. The…read moreapartment itself is spacious. Not luxurious, but well-lit and fairly well maintained. Anu, the apartment complex manager is a warm and friendly person. Very easy to talk to. The apartment maintenance guy, is a person who deals with things right away. A+ grade to the staff. The only problems I have dealt with are kind-of resident related. 1. Noisy little kid upstairs. (Kids will be kids but you do want peace and quiet, especially at night when you are trying to sleep. Have had one bad week where there would be crying at 5:00 am. Not a good way to wake up.) 2. Some residents prefer to use the laundry room (which is right next to my apartment) at late hours (later than permitted). Its annoying because the machines then rattle right next to my living room. 3. A bit of yelling in the corridor left me a bit frustrated at times. All-in-all, I like the place. --Ashish

We moved here a couple years ago, and we loved Brookdale immediately. First off, Theresa, our…read morelandlord, is super nice, and she's pretty good about responding to any questions pertaining to property/maintenance. The amenities here are fantastic! The pool's at a great temperature, the jacuzzi's so relaxing, the weight room's a little small, but has quite a variety of equipment for whatever your workout routine is, and the sauna is great! Though we haven't used the barbecues here, the grass area where they're stationed is a beautiful place to walk through. The sense of community here at Brookdale is phenomenal!

Update to my previous review. Still very, very happy here. There are EV chargers now!!!read more