I had no complaints at first, but I've had stuff stolen out of my unit multiple times until I put an additional lock on (one that StaxUp didn't provide). Now I'm finding out it's an issue across the entire complex, and other tenants have had rodent issues as well! The price for our unit has ballooned up to $359.00 a month as well. Leaving after this month. read more

The person that helped us was a nice guy and the price was good when we moved in. BUT. It's been 2 years now and this year, our unit and the whole area near us got broken into. Thankfully, from what I could tell nothing was stolen. They soon added keypad locks to the doors which was good. We are moving out now because the price has raised multiple times in the last year and I found somewhere better prices and better amenities. Also saw reviews about rats. Thankfully we didn't have that problem but today when cleaning out our unit, another one a couple doors down was left open and had tons of droppings!!! Beware read more

StaxUP Storage - Self Storage Near Me - Murrieta, California

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I believe the guy who helped us was named Kevin. Saturday my mom and I went to look at a small unit that I need while waiting for my new apartment to be ready. I originally chose this facility because I have used them before and not only are their prices fair but the lot is always clean and the security measures they have taken reassure me that my belongings are very well looked after. My mom was the one booking the unit and Kevin was very patient and explained all the pricing and options to us and about the insurance they offer or the option to use her home owners insurance instead. He helped us figure out how to pull it up on her phone and got us all situated with a lock and our gate code to get in. One of my favorite parts about this facility is that they not only have a gate which can be entered by code OR using an app but each indoor unit is now behind a door that has a code to access the building so that not just anyone can get in and out. I highly recommend checking this place out for your storage needs big or small!! read more

-10000 stars would be given if I could. If you have a unit here, RUN AND CHECK YOUR UNIT STAT! My Fiancée and I went to our storage unit to put away some items and right away my fiancée and I noticed one of our boxes was open. My first thought it was rats. But when I came back with a flashlight my fiancée stated we were robbed and items pulled from boxes. We spoke with other unit owners and they said they were stolen from as well and not the 1st time. WHAT IS GOING ON?!? If you haven't checked your unit in a while I recommend going to check and count your items. I also noticed cameras are pointing up at certain parts of the strange property and one of the works said no they are not. I don't know but place is sketch. Rent with caution. read more

No, I do not recommend this storage fourth time broken in within a year, I say it has to be an inside job. They must be leaving the door open. On purpose ,How could this happen? Four times in a row I say we should all get together and make a lawsuit. Maybe that will open the eyes of the storage company StaxUP we pay all this money to keep our items safe and this is happening. I say we have to get together and make a lawsuit. read more

DO NOT RENT A UNIT HERE. THEY ONLY CARE ABOUT THEIR MONEY AND NOT THEIR CUSTOMERS. The customer service here is awful. Life hit us, and we were a little behind (one month) on our unit. We stayed in communication with multiple members of the team for the payment, and when it came to pay it, they charged a bunch of fees. When I tried to explain things to Kevin Morales in the office, he kept cutting me off and would not let me speak even after I asked several times to stop cutting me off and talking over me. He told me they do not honor any "verbal agreements" made and that they will charge these things as they see fit even though some of the charges were not on the notice they gave us literally a week ago. So I paid all the fees yesterday (including the extra 27% in fees) and asked for a manager to call me back to discuss the issue. Then this morning we received a notice that they increased our rental rate 25%. This complete lack of care for their customer is atrocious, and I'm going to be putting this review everywhere to warn everyone of this game they play. Very clear their bottom line is more important than their customers so pick somewhere else to store your things where they care about you not just your money. read more

The customer service from Hector who was filling in at this location is horrible!! I spoke to Matthew and he told me that he had a drive up unit that was $104 a month with 1 month free. When Hector called today he said that is not true and there's nothing I can do about it. His grammar and demeanor was terrible! I will hopefully be able to cancel our truck rental and make other arrangements. I'm glad I didn't show up tomorrow with a full truck. P.S. Hector said he would call the more powerful people and he said it was unlikely that he would call me back. Oh boy... Terrible Customer Service!! read more

Customer service was great when I first inquired and moved in but that changed shortly after. I was guaranteed no rate change for 12 months but after 3 months of moving into a storage unit I received a rate increase email and continue to every month. I had emailed but no response I had to call in order to get assistance and was told that they would try to make sure it doesn't happen. Well, it kept happening, my monthly bill keeps getting invoiced with increases in my rate and no one responses to my emails until I request to end my lease. I will be taking my business elsewhere. read more

Great customers service! Super easy to start got my unit and when I was done, it was very easy to close out

What' can I say about Jessica? She is all about customer service. She saw that I was in tears over our car breaking down before the transport showed up. Not to mention we had to pull out half of our storage unit and re put it all back, put a broken car in And get another storage unit to be safe. She helped us immensely since she knew I just had surgery and was not supposed to lift. She is the kindest caring individual. I hope you give this lovely lady a raise. She deserves it. Hope We find kindness in our move to Florida god bless Jessica and Thank you. Lisa and Dale. read more

I returned my Uhaul truck here 30 mins before the end of my rental period and the gentleman at the desk said that after I gave him my keys that was everything. Little did I know that he would mark my return time 45 minutes later so I got charged an extra day. There was no one else at the facility on a Friday afternoon so I find it completely unacceptable that I now have to dispute charges with Uhaul because of this employee's laziness. read more

Nick is Excellent at representing this company and took care of everything expeditiously - in and out of here in 20 minutes Friendly & Professional!! Great prices! Thank You read more

Personal, pleasant, thorough.professional and and communicative. Highly recommend at this point.

Super-friendly and ultra-efficient service. It's been a pleasure doing business with them for the last two years. I suggest paying for your unit in either 6 or 12-month blocks. You end up saving a huge chunk of money by doing so. They also provide a moving truck if you rent out the largest unit. The office is open from 8a - 5p while the gates stay open til 7p. They also have climate controlled units for those extra special items. Your secret is safe here... read more

I have had my belongings here since Jan 2021. The staff has always been helpful to my needs. Nick is a great presence to work with. Exceptional customer service! Totally recommend. read more

We had three storage units at this facility for several years and had a great experience here. Nick is great and the place is clean and secure. Highly recommend this place for any storage needs, long term or short. read more

I've had my things in storage here for almost 6 years. Wouldn't go anywhere else. Emilie and Theresa are AMAZING!!! Thank you for the great service ladies. read more

This place is great! They are friendly and work with you. I've rented U-Haul trucks from them repeatedly and rented their storage units. I can always count on them to make it easy! Would definitely recommend! read more

I have seen for myself when I rented here a couple years ago how they get down. And yes Its also obvious how rampid review tampering is.

I want to say that Rick was very helpful and friendly to my husband and I. We came in just pricing the units and Rick took us for a tour and we ended up getting a unit. Now our garage is clean and organized!!! Thank you Rick and StaxUp Storage for helping us. I reccomend this place to anyone. Deena read more

I have used this truck rental and storage facility for many years and the service used to be very good. They now have new management and the service is the worst I've experienced. Their facility was full of trucks so many others must have had bad experience with them too. I will never do business with them again -- for truck rental or storage. read more

Rick the manager hustles with an incredibly pleasant and professional attitude! Easy in and out, nice interactions, happy morning and drop off for me! read more

I have multiple units & rodents are a huge problem in the climate controlled units. Not to mention, I've come & the air conditioning unit hasn't been on & it's hot outside today. Ive also come in the winter & the heat wasn't on those few times. For the price that I pay for 2 large climate controlled units this place doesn't seem to have good standards or business professional that are higher up & care about what's going on in the area. I've sent 2 separate emails, one in Dec2019 & one in April2020 with photos attached showing rodent feces in my unit & bldg & have made phone calls to managers but still no one has contacted me personal to try to remedy this problem. I also have had a problem with billing & getting the units started on autopay, for the first few months. Nothing but headaches. read more

This storage facility is top notch. The employees are very helpful and accommodating. I called a week in advance to reserve a unit and everything went perfect with the already stressful move. We also had trouble with our door and the promptly addressed the issue.... I would highly recommend this location for all your storage needs. read more

This is my favorite place to rent a uhaul truck. Great costumer service. Marc is a good, friendly employee. I appreciate all of his help.

Truck was a piece of junk and price was expensive. There's a better value to be found for sure

This is my first time using a storage service and Chris and Rick were very helpful. They were both patient explaining the process and rules and regulations. Their facility is well run, clean, and easy to use. Chris and Rick both gave outstanding customer service and were patient and very helpful. A bonus is that this facility lets you use a big truck to help move your items in for no charge ( based upon availability ). This saves you anywhere from $35 to $65 on a truck rental and made the whole process much easier. You will also like that the units are level to the ground making it very easy to move your items from the truck to the storage unit. Chris and Rick go out of their way to help you. I had trouble moving and did not allocate enough time for the move before closing hours. Rick allowed me to finish moving as long as I locked up the truck. This was a tremendous favor and help and much appreciated. I was very tired at the end of the day and running out of steam and I don't know what I would have done if Rick hadnt made the accomodation for me. I highly recommend Staxup Storage in Murrieta on Las Brisas. Call Chris or Rick and they will help answer all your questions. A great experience during a difficult and stressful time. Highest recommendation. Storage units look new and are very clean. They also price match so shop around and bring the business card of other storage companies with their prices and they will price match. read more

We recently rented a truck from this location and the process was seamless. Definitely not like other places I called. The staff I dealt with was Teresa and Rick and they were great too. Super helpful and friendly! We will definitely be back! read more

Thank you to Chris and Rick at StaxUP. The Murrieta Mesa Band was needing a storage unit donated for our shoe drive. They were more than happy to help us out. It is great to see local businesses help out their community schools. Thanks again STAXUP! read more

Wonderful experience. I dropped off my uhaul truck there for a one way rental and they helped me solve my problems that I had with the truck. My truck was terrible and they were so helpful and understanding. I would definitely recommend them to get a uhaul rental for in town use or one way rental. The staff is the best! Thanks again StaxUP Storage for the help! read more

Chris and Rick are very helpful! We got what we were looking for at a fair price. Great customer service :)

Rented a uhaul 6x12 trailer with ramp less then 24 hours notice and it was ready on time and clean. Returned it about 15 min late (wanted it as clean as I got it) employee came out to meet me and help unhook no problem don't worry about It. I didn't even have to go inside. Awesome customer service read more

Chris and Rick ,just I can say they are 2 angels among us to show the rest of us what does it mean to love your work and be kind and understanding other when they need help.God bless them both. read more

This storage facility sets the standard. They loaned us a truck to move our stuff. They were very friendly and very accomodating. Told them what we needed and they made it work with no hassles! Received the information we needed to make the right decision. Moving is such a hassle so Thank you so much for making it the best experience it could be. read more