Gabriel was amazing! So patient, kind and friendly. Our bank was giving us a hard time unlocking our card and he held our truck for us for 3 hours. He truly has great customer service! read more

Gabriel is awesome! Friendly, transparent, professional. He made the process of renting a uhaul so easy. We really appreciated his help. And everything was so clean. A really good experience. read more

Horrible service. Issue their Autopay every time. Charge extra fees without reasoning or balance logic. False advertising. read more

While the location seemed nice and was conveniently close to me; the customer needs improvement. I scheduled a uhual online and while that process was easy via the uhual portal the customer care at this location lacks. I called to motility my reservation times and add a dolly and the person that took my call was rude and acted like it was an inconvenience to call. I also understood that the location office was closed on my pick up day & although the employee reminded me of this he provided no information on how the pick up process would go. Upon arrival I proceeded with having to call uhual for the steps. Then the truck I was supposed to get had a jammed lock so I couldn't get my key. The uhual rep had to change my truck which resulted in me not getting a dolly. This process delayed me one hour for an emergency move. Don't recommend this service from this location as a result. read more

Great place to store items you only use occasionally. We have a 10x10 and have utilized almost the entire space. Great customer service and open when it's convenient for me. Gate code is kinda funky, but the gentleman in the front office was super helpful and now I have no problem with it. I would highly recommend this business. They also do UHaul too. read more

Christmas Day they send this unwelcome surprise "Your Storage Rent is Changing" and decided to give themselves the gift of stealing more of my money - for the 2nd time since signing up - for providing zero additional value in return. If you don't want to be taken advantage of, don't store here. read more

StaxUP Storage - Merry Christmas, from the thieves at StaxUp Storage. - Self Storage Near Me - Menifee, California

This is a review specifically for their U-Haul drop-off/received service. Basically contactless, which is great. Had no trouble all three times dropping off. If you are dropping off a U-Haul after hours, call ahead of time to get access to the gate, and there is a key drop-off near the front door. For the most part, employees wore their masks if you did have to interact with them. read more

StaxUP Storage - U-Haul drop off was quick and contactless. - Self Storage Near Me - Menifee, California

Poor customer service with the representative at this location Beware. The representative at this location has a nasty attitude.

Great storage great prices great workers helped me when I needed to get a new lock and cut my old one off that I lost the key to. Always just a call away hector was very helpful in everything I needed thank you guys!! Definitely recommend this storage read more

If you decide to rent here, ask for your free disc lock the day you move in! I don't want to spend any more time or energy on this business, but one last time to hopefully save someone the trouble in the future. I recently reserved and paid for a unit online. On the website they promised contactless move in and a free disc lock. Anyway lots of issues with the online reservation and I had to spend a lot of time on the phone and still go inside the office. While there I was asked if I wanted to get a lock. I thought they were selling me the lock and I said I had one. Turns out my lock was too small, so next time I came in I asked if I could still get the free disc lock they promised online. The man in the office said I can't get it anymore because I opted out when I moved in. I told him it didn't seem like the lock was a freebie and that it feels like bait and switch as I walked away. To which he said ok, here you can get it. I said I'll take it if he's OK with it. But he said no, it wasn't really OK. Whut?? It may seem petty but it seems uncalled for. If they're promising something then they should happily give it, why all the rudeness and making it seem like an unreasonable request? It also seems weird that they'd risk the customer experience for something that must cost them $3-5. The little freebie could've made a big difference between their business and the chain places that push hard to sell the locks. Instead that interaction just makes me not want to do business here anymore. I'm paid for the month and it is a hassle to move so I might be stuck for the short term. But if you are just moving in then maybe see if there are other options for you and reconsider. read more

Great customer service! Front desk staff are very nice and accommodating. Manager was very helpful in getting me into my new storage unit. Highly recommended! read more

My mom has 2 storage units here, both of which are infested with mice and management won't do anything about it other than putting out mouse traps that accomplishes nothing. SOO much of her belongings have been destroyed from the chewing. The reason I'm writing this review today is because while the staff at this location sounds like they care about their customers, their actions demonstrate the complete opposite. I live in LA while my mom lives closer to her storage unit. Mom asked me to drive out there to help get something out of storage and do some minor rearranging, but she couldn't get the lock open due to corrosion. We called the office to notify them we'll be there in about 20 minutes, which was about 15 minutes or so before they closed for the day. The girls working that evening knew I spent 2.5 hours on the freeway to get out to that area from LA and that my mom needed them to cut the lock off to open the unit, so they knew we were coming. On the drive there, police closed an intersection from an accident which caused major traffic and caused us to arrive just before closing time. We called the office at 5:55 (5mins before they close) to ask if they would please remain open, as we needed them to cut the lock off. No one answered and the call was routed to the Murrieta office where I reached Nick. Nick tried calling the Menifee office to no avail. He looked at their security cameras and found the office was dark and locked before closing time even though they KNEW we were coming from LA! Nothing says "we don't care about our customers" like closing before closing time while knowing I had driven all the way out there from LA. That is UNREASONABLY INCONSIDERATE and down-right disrespectful. Nick from the Murrieta office however demonstrated the complete opposite. I could hear in his voice that he really cared and even offered to drive out to menifee from Marietta even after closing just to help us out. These are the kind of things I do for my clients all the time and Nick demonstrated compassion and care beyond expectation. Thank you Nick for making up for where the careless and inconsiderate girls at the Menifee office lacked. read more

Easy online booking. After completing the booking online all information regarding access is sent to you and after a quick stop to the office for the free lock you're ready to use! Great customer service. Clean unit. read more

Unfortunate that we can't get consistent hours for this location. Yelp says it closes at 5pm during the week Google search says 5pm during the week But the businesses doors say 4pm. My wife called to talk to an employee today at 1130am asking about reserving a truck. She was told that a manager would call her back with pricing and availability. As of 430pm, we had not received a call back and we happened to be in the area of the location, but find it to be closed as of 4pm. Kind of a bummer, hope they can update their online presence so this doesn't happen to someone else read more

Great service, nobody in the area had any units available but this location did and the size we needed. Definitely recommend!

Have been with them for years because of the convenience. The managers, husband and wife, are pleasant and helpful. The younger guys who work there are also nice to work with. But.... Cost goes up often which I guess is unavoidable. We've now recently twice dealt with a younger woman, blonde, maybe in her 20's. She's rude, unfriendly, and unhelpful. Customer service is definitely not what she should be doing! read more

Great company, very helpful customer service. We had a smooth experience, and will definitely be using this place in the future!

I own a business and deal with a lot of different storage facilities. This place has the best customer service. They get us in and out with a smile on their face! Highly recommend! read more

I am pleased with the customer service! Chantay is very sweet and patient while maintaining a positive attitude! She helped me get into the perfect space during this stressful time and I am very satisfied! Highly recommend! read more

Great customer service! Fast and efficient. Fairly cheap considering the demographic location.

If you want the best service I would go to Holland location in Sun City and ask for Nick. After ridiculous poor service and attitude at Menifee Holland location on Saturday, Nick at sun city saved our day. After placing a reservation on line for a trailer and purchase of a hitch receiver and ball we showed at our reservation Menifee/ Holland said we were out of luck with receiver even though we confirmed one on line. Then proceeded to tell us we had 15 min to find one our reservation would be begin. No choice but cancel and basically the gentleman said bye bye with no care. Totally disappointed and frustrated by the attitude. Things happen but this young man could careless about our day and our rental. Called Nick at Sun city location. He gave us advice how to get a receiver quickly and found a trailer for us to rent. He spent a great amount of time to make sure we were good. Thanks Nick!!! read more

Chantay is awesome! Great employee for StaxUp! She was friendly, informative and very helpful.

The service here at Menifee U-Haul was outstanding and Chantay ,wow girl what can I say you saved my day!!!! Thanks a million .!! U- haul you all need to give that girl a raise!!! read more

Helpful staff. Centrally located. Easily accessed from Newport or Scott road. Efficient signing up.

I have found this to be a wonderful place to trust with your goods. The facility is well maintained and there's always a friendly face to help. The managers Jennifer and Tony are a pleasure to deal with. Always willing to help and answers any questions We might have. The office is always clean . Tony is a wealth of help and information. Thank you StaxUp. read more

I just wanted to complement Jenn and Tony on their friendly service and helpfulness in filling out the forms. I was able to get a large unit which are hard to find right now. They offer a senior discount which adds to my overall impression of a nice facility. read more

This and all the other U-Haul have large signs on the trucks that say trucks for rent $19.95 for the first 4 hours when it's actual total BS. The minimum is $61.30 every time. Rented these trucks a few times now, what a scam. read more

If I could give this storage negative stars, I would. The manager Jen and Tony jerked my boyfriend around for months, starting with a flood that occurred that they did not notify us about in which it ruined over half of our things in our unit. They moved our stuff to another unit days after the flood, so our stuff was sitting in water for days, they went into our unit without asking and moved our stuff. They did not tell us so when we went to open our unit we couldn't. We went to the office and they very rudely said that they had to move our stuff because there was a flood...five days ago. My boyfriend tried to ask them why they didn't contact us and why they went into our unit without permission and they gave him attitude and said, "would you prefer your things to sit in water?" We went to our new unit and opened it and found out things tossed about and disorganized. It looked like they just literally threw everything in there. Things are broken and even more damaged. The worse service I've ever encountered at a storage location, rude, attitude-filled employees. We closed our unit recently and they tacked on an extra $350 and said we have to pay it all in one payment- $489 total- to get our things out and close the unit. We tried to fight it and no luck. We paid and got our things out. Do not rent a unit from this location. read more

We rented a U-Haul trailer from here back on 11/3/18. A member of the staff hooked up the trailer(I have a bad back and my wife has a heart condition) and I asked the person who attached the trailer if if was secure enough and they assured me that it was. 40 miles later, in Banning, the trailer came off the hitch. I was fortunate enough to get the truck I was driving to the freeway shoulder safely and waited for U-Haul to remove the trailer from the freeway. U-Haul refused to remove the trailer from the freeway, and said it was the rental facility's' responsibility! Fortunately, I called the CHP and they removed the trailer before someone got hurt. After submitting a claim for the damage to the vehicle, UHAUL DENIED THE CLAIM SAYING IT WAS NOT THEIR RESPONSIBILITY BECAUSE THE TRAILER WAS HOOKED UP "correctly" They accused us of removing the trailer and then re-attaching it later! We left the facility at 9:30am and got directly on the freeway. It is not physically possible for me or my wife to remove the trailer. I strongly recommend you take a video of the staff hooking up your trailer just in case this happens to you! I had to give it 1 star(because I had to-it won't let you post 0 stars) I would recommend using a different rental place as they did not take responsibility for their mistake, and now WE have to pay for the damage! They even charged us $40.00 for the trailer! GOOD LUCK TO YOU GETTING ANY HELP FROM UHAUL! read more

Great people to deal with, always very helpful. I wish the city didn't block off the entrance with a new center divider because it makes it difficult now with the 5th wheel but other than that the place is worthwhile. read more

David This guy is beyond helpful he goes out of his way to make sure that you're satisfied and does his job correctly abused this storage facility for the U-Haul on several occasions and it has always worked out good for me read more

Customer service is great everyone is very helpful and friendly.Storage is easy to access and drive up to and always secured so I know my stuff is safe! Highly recommend this storage!!(: read more

Great service. They take care of their customers. Have used them twice and wood recommend to anyone.

Nick and Tony are awesome. Great service and prices. We will definitely use them in the future.

Terrible experience, beware of Jen in the office she is very rude, and a liar. stay clear of this place if you're looking for honest people and good customer service. Beware of overcharging they tried to do it to me. read more

My husband and I went in there yesterday to rent a space the lady in the office was so helpful all of our questions answered and took us to show us the space before anything else my husband checked prices all over the area and they were the most reasonable with lots of trucks difference sizes and they are also very reasonable super friendly and very pleasant to talk too I would recommend this place to everyone !!!!!!! read more

Great customer service and very professional. Easy access in and out with no complications and also the pricing is very affordable. Thank you Tony and Jenn for such great customer service read more