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    StorQuest Self Storage

    5.0 (5 reviews)
    Open 9:00 am - 6:00 pm

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    25 days ago

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    Chaparral Self Storage

    Chaparral Self Storage

    4.6
    (63 reviews)

    My family and I have been loyal customers of Chaparral Self Storage for over five years. One of the…read moremain reasons we stayed for so long was because we genuinely love Temecula, and we trusted this facility to keep our family's belongings safe. Some of the items we have stored are not just "things"--they hold priceless sentimental value that cannot be replaced. Throughout the years, we have accepted several rent increases, usually around $15 at a time. While I understand that operating costs can rise, receiving another notice that our monthly rent will now increase by $30 was extremely disappointing. It feels like the increases are becoming excessive, especially for long-term customers who have remained loyal year after year. What saddens me the most is that loyalty doesn't seem to be valued. After five years of consistent payments, I had hoped there would be some appreciation shown to customers who have supported this business for so long. Instead, it feels as though long-term tenants are expected to simply absorb larger and larger increases. I have already looked at other storage facilities and found that I could rent a comparable unit for significantly less. The only reason I stayed at Chaparral was because of convenience, familiarity, and the sentimental belongings we have stored there. I even continued paying while driving an hour just to visit the unit because I wanted to keep everything in one place. Unfortunately, this latest increase has made me seriously reconsider that decision. Instead of continuing to pay an amount that no longer feels reasonable, I may move only the irreplaceable sentimental items and let go of the rest. As difficult as that would be emotionally, it is becoming harder to justify paying continuously increasing monthly fees. To be fair, the facility itself has always been clean, secure, and conveniently located, and I appreciate the work the staff does to maintain it. However, pricing is a major part of the customer experience, and for me, the repeated rent increases have overshadowed the positives. I hope management takes the concerns of long-term customers seriously. Keeping existing customers happy should matter just as much as attracting new ones. Loyalty should be rewarded, not continually met with larger price increases. Sadly, after more than five years, I no longer feel like a valued customer. I truly wish things had been handled differently.

    I totally recommend this storage facility. Their prices were low and they have great specials. We…read moreworked with James and he let us know upfront that we could buy there lock or get one that was like theirs. He didn't say we had to buy theirs which were at decent prices if you didn't want to shop for one. He also let us know if we provide a current declaration page from our insurance that he wouldn't add on a 10.00 monthly fee. Really like their honesty. My husband called a few and they were the best price. They are a very clean facility Cindy W

    StorQuest Self Storage - selfstorage - Updated August 2026

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