Sadly, I have to give the Hampton in Bartow only 2 stars. The breakfast was great and the staff…read morewas friendly. Well, most of them. My Airbnb cancelled upon arrival in Florida so I was left to find lodging same day last minute for 4 nights. We had plans to go to Legoland for a couple days so staying in winter haven was the plan. Arriving at the hotel, it was 9pm, there were 2 people working, they were both speaking Spanish helping one person. There were 3 of us in line. After about 10 minutes it appears to be my turn. I check and ask if there is a double queen available. She said not today but she could check tomorrow. Fine. We wake up to a bug infestation - really fast moving ants that kindof look like spiders. We pack up, call the front desk, they say they will move us. We were gone for the day and when we return,we have a new king room. Mind you, we are still looking for a double queen. It's still not available, maybe tomorrow. Ok... Day 3, we call to see if we can get a double queen for the remaining 2 nights. This person says no, you've already moved rooms once, so no. Really? We moved rooms because YOU have bugs. F*^% you. The pool has a ton of hair on the floor. The rooms aren't very clean. The chaise lounge has stains all over it. One of the two elevators is out of service. The location is good because there are stores and places to eat within walking distance. There's a dollar store in case you forgot something. Thankfully, I will never return to this part of the country so I never have to see any of these things again.

Our hotel room was clean as well as the hallways and common area. We checked in via the app which…read morewas very convenient so no comments about check in. The continental breakfast was good although the bacon could have been a little crisper . The clerk was very nice when we're checking out.

Incredible hotel. The breakfast options were amazing and we felt safe…read more I took a solo trip with my toddler and I didn't feel unsafe at all in this location, the staff was extremely friendly, the breakfast buffet was delish, the rooms were very clean and looked updated. This is conveniently located between Legoland and Disney and I think it gives you the best of both worlds because you're close enough to a lot of places but far enough away where you're not dealing with the worst traffic of Orlando.

Clean enough, service is friendly, great location…read more The rooms feel cheap and the set up isn't really functional. Being a king suite I would expect to have be able to sit on the sofa (most uncomfortable) and view the television l. I do like the tub, it is deep enough that taking a bath is soothing and the water is deep enough to submerge your body into. The mattress is comfortable. The WiFi is free, but it is almost non-functioning and if you are here on a work related venture...you will not be able to run your work off the WiFi. I've had better WiFi in 3rd world countries. I would not dissuade anyone from staying here, but I would not throw it out as my first recommendation if asked.

I've stayed at this newer Courtyard a few times and each time has been great. New, modern and sleek…read moredesign and property is very clean. Check in is always smooth. They have a nice fire pit area. This location also offers a Starbucks. I don't like that there is no free coffee other than what is in your room. They also have a full bar area and bistro for dining and drinks which is very nice. They also offer a small market with snacks and basic travel necessities. The rooms are spacious and well appointed. I love that the rooms have a refrigerator and a microwave. Legoland is right across the street so it's definitely convenient if you're visiting the park. Restaurants and limited shopping options are nearby such as TJMaxx. Overall I feel this property is a great value and offers comfortable accommodations so I will continue to return.

This stay was disappointing, not because things went wrong, but because of how they were handled…read more Positives first: Kathy at check-in was wonderful. She was kind, efficient, and accommodating, especially since I was traveling with my 72-year-old mother. Jim from maintenance was also outstanding and genuinely cared about solving problems. Unfortunately, our shower dripped nonstop for the entire stay, making it difficult to sleep. Housekeeping entered our room despite our Do Not Disturb sign being displayed. The biggest issue involved our room keys. We had THREE sets that failed. I called ahead and specifically asked the front desk to make and test new keys before we returned because I didn't want to repeatedly drag my elderly mother up and down the elevator. I was assured it would be handled. It wasn't. When we arrived, the keys had been made but not tested. I had to repeatedly advocate for a very simple request. Rather than listening, Deanna and Lilly seemed more interested in repeating scripted apologies and saying, "it was a miscommunication" than actually solving the problem. Eventually, thanks to Jim from maintenance, the issue was resolved. Technology problems happen. What disappointed me was the lack of empathy, active listening, and troubleshooting. Marriott says they "Put People First" and "Pursue Excellence." Unfortunately, that wasn't reflected in our experience. Would I stay here again? Absolutely not.

Clean rooms. Professional staff…read more That warm pool though! Their immaculate heated outdoor pool was so nice! The weather was a little cooler the in evening so it was very nice to have access to the clean, heated pool to swim a few laps. Exercise room was great too. Easily more equipment that most hotel gyms. The breakfast was pretty typical of Hampton Inns. WE appreciated that the fresh fruit was fresh. They served scrambled eggs, ham and a variety of baked goods as well as cereals. The coffee was good and hot and they kept it full. The hotel was probably at capacity the night we stayed but as busy as they were all the staff was nice and the whole place was kept very clean. Walking distance from Outback, Red Lobster, CFA as well as a few other places. We had a nice stay here.

Very nice friend and help and staff. Pool is very nice and heated convenient to outback steakhouse…read moreto walk. I was surprised how small the rooms are because they always say it's Hampton Inn and suites. I guess we got a small room and we're Hilton honor member so I was kinda shocked. The room is small but clean and very updated sohappy with all of that except for no upgrade.

We were very pleasantly surprised by this Holiday Inn. It's located just north of the Lake Wales…read morecity limit, and set well back from the main road. We had a king room, which was nicely furnished, had lots of surface space for luggage, a desk and comfortable chair, an easy chair, and 2 ottomans. There was a floor safe inside the armoire. The bed was comfortable and there were choices of firm or soft pillows. Each of the nightstands had outlets, and there were wall-mounted sconces above the nightstands. The room and bathroom were very clean. Toiletries were Dove brand. Breakfast was better than at many similar hotels. There were more choices of hot items (for example, turkey sausage and pork sausage), and the cinnamon rolls were wonderful. The coffee was dispensed from Costa machines that are always available in the lobby, and it was actually good. Both decaf and regular coffee were available and ground freshly each time. The person taking care of the breakfast area was very diligent in keeping it clean and well stocked. There was a reasonably-priced guest laundry on the 2nd floor. Quarters are needed, and these and detergent are available in the lobby. My only complaints are that the self- closing room doors were quite loud, the bed was high (be careful getting out!), and our room was on the first floor adjacent to the pool. The lighting at the pool was on all night and impossible to completely block out with the curtains. Also, hot water supply was lacking between about 7-7:30 am both days of our stay. All in all, we had a good stay and would consider returning if in the area again.

Clean, great air conditioning, and even better coffee!…read more The staff were accommodating, the rooms were very clean, and it's in a great location. We have been very impressed by Holiday Inns on the east coast. And of course, the great coffee at Holiday Inn!

Zero on top of zero, booked stay thru priceline was DENIED check in as they do not work with OYO…read moreanymore- please DO NOT book anything thru the internet - I am a week later with almost $450 spent and NO ONE wants to give me my money back - I travel weekly for business and NEVER have had an issue with Priceline until now - OYO is another 3rd party and NO ONE HELPS....

They are NOT honest and forthcoming. They did not cancel my booking as requested and charged me…read morefor 1 night's stay. Stay away from this scam hotel. Book with a more reputable and honest hotel. You have been warned!

I was glad I chose the hotel that was a little further away from the event. The ones near the event…read morewere not near as nice. This hotel was clean and everyone I spoke to was friendly. The gym and coffee was 5 out of 5 for sure. The breakfast in the AM was also great!

Husband and I attended a wedding in Lakeland, and we are thankful that one of the hotel blocks was…read morebooked at the SpringHill Suites. The staff was very accommodating when I booked our reservations; we secured the block rate as well as connecting rooms with an early check-in. Despite many of these requests, the staff was helpful to fulfill my requests and with courteous disposition. There is plenty of parking on site. The hotel is central downtown, and a short drive from the heart of Lakeland. They offer complementary breakfast throughout the week. There is a store where you can buy general items throughout your stay. Everything looks newly built, and most importantly, clean. The front desk staff was very courteous and responsive during our stay. During late night hours, you cannot enter the building without a room key, so I felt safe overnight. I requested connecting rooms for my family and my parents, who were looking after our baby while we were at the wedding. Our room was a king suite, with an extra large bed, standing shower, toilet, and living room with pull-out couch. My parents' room was handicap accessible with a roll-in shower, extra large toilet area, with double beds and a pull-out couch. Both rooms were clean and spacious. The living room area was large enough to set up our pack-n-play crib for baby. The SpringHill Suites by Marriott is a clean and spacious hotel to book your stay in Lakeland. We enjoyed our stay and its central location. I recommend for your next trip to Lakeland!

We recently stayed 4 days for my husband's 40th and let me tell you - from arrival to departure and…read moreall the in between everything and everyone we encountered= incredible! Matt,Wally, Jennifer,Kristina (both!) , Mistie, Jason, Caleb, Seff & Ruby were our stand outs that we encountered most often, they really treated you like a valued guest not just a visiting patron. Our room view was perfection, the tuna nachos are Bone Valley, Bleu cheese topped filet at Canyon Lake (& the birthday boys creme brulee), spinach lasagna at Sotto Terra, INSANE! We can't wait for Bone Valley to be completed and make another easy trip back to see these lovely familiar faces & the beautiful views attached to the resort! We truly felt like we were in a different state other than FL, which was nice considering we're from here. Cheers!

WOW! Seriously something special here... the BEST destination golf resort in the east coast IMHO -…read moreand I've played and been everywhere continental U.S., add Hawaii and Puerto Rico. If in Canada, fine, look up Taboo, but they only have one golf course. Fire up the boys and get them out here to enjoy an incredible golfing experience. Fine, bring the ladies too; the underground caves Spa with multiple pools is unreal. They call the area BONE VALLEY - look it up. I've had a residence in Florida for 25 years and never knew of the history in central Florida. Look up Hernando de Soto who camped here in the 1500s. Crazy. They found Megalodon teeth on site when mining for phosphates that is now exhibited in the lobby. Resort Hotel is spectacular. The rooms are fantastic - the floor to ceiling wood louver doors are out of bounds. I had a large studio suite overlooking the pool facing west. The architect deserves an award. The roof deck has two separate bar options "gaming" or "sophisticated" lounging. Cigars welcome on the decks and they sell great brands if you forgot to plan ahead. Golf. Well, the golf like nothing I've played before. Need to play it to believe it. Our caddie, we were lucky to get paired with him, a Jamaican who knew his way around a course... Delroy Cambridge. Thank you for taking care is us. Restaurants. Ridiculous. Too many venues to review here and now honestly. The best was the steakhouse. I'd drive an hour to dine here. Two of us had the filet entree- the sauce was stupid, lobster escargot, chicken entree, two salads, service was wonderful (at all locations). Just go.

While it may seem like a quaint old hotel, it is desperate need of some work. We were told at…read morecheck in that half the hotel are college dorm rooms and the other hotel rooms. The rooms are old, outdated, and dirty. The bathroom was absolutely disgusting. The elevator can only be run by the hotel staff. The closet appeared to be shared by adjacent room. I guess that is why it had a lock on it. No TV in the bedroom and very limited outlets.

This is a review of the locally famous ACE weekday lunch buffet. Other aspects of the hotel are…read morecovered in other reviews. If you enjoy a great buffet lunch, read on! Arriving- The Jacaranda is on Main Street so finding it is a snap. There is street parking in the front and a large parking lot behind the hotel. Availability- The ACE lunch buffet is only weekdays and only when the snowbirds are here. The remainder of the year, lunch reverts to menu-based. Check the website for availability if you're worried. Ambience- Very, very, very nice. Some folks say elegant. Two large dining rooms. See my picture. It's so nice you might worry about the $$ but don't fret! More about that later. Adult Libations- Sorry, not here. If you are dying for an adult drink, there is a great bar seconds away. Have a great lunch here and then head over as many folks do. Just Yelp it. Customer Service- I've visited many times and never had a problem. They serve most drinks by the carafe here and leave it on the table which is much appreciated by many folks. You pay on your way out at a desk in the hotel lobby. Pricing- It's currently $17.50 for soup, salad, multiple hot entrees, dessert, and drinks. And of course it's ACE. Food- The food is stick to your ribs comfort food. There are basically five stations. 1. Pick up your warm rolls and butter here. 2. Today's homemade soup which varies, and I love most of them. 3. A fresh, beautifully maintained salad bar. See my picture. 4. Hot entrees and sides which are different every day. On my last visit I zeroed in on sliced pork tenderloin which was excellent. Note that they almost always have fried chicken as one of the entrees. 5. Dessert. There is a substantial display, but I never make it there as I'm already stuffed! So a four star, sit down, ACE lunch in a beautiful atmosphere for less than twenty bucks! Sound good? You bet!

Review - Lakeland, FL (3855 Don Emerson Dr.)…read more I stay in hotels constantly for work and typically choose brands like Holiday Inn Express, Holiday Inn, and similar business-class properties. This is not a hotel I would normally book, but I gave it a chance. First, credit where it's due: Drew at the front desk was excellent. Friendly, professional, and genuinely helpful during check-in. He did a great job and represents the hotel well. One of the housekeepers I interacted with was also very kind. That said, the property itself is clearly worn and not very clean. There was dirt on the floors in the elevator and hallways, the walls are scuffed and dirty, and the room itself was just okay at best. You can hear people clearly through the walls, and because of the courtyard layout, noise carries easily. There was a party nearby that was impossible to ignore. I was still prepared to stay a couple of nights and deal with it. My colleague was scheduled to remain here for roughly nine weeks for a project, so we were willing to tolerate the condition for convenience. The problem came when our client left early and postponed the project until Monday, forcing me to return to the hotel mid-day and request an early checkout. The front desk staff tried to help, but the General Manager refused to come out and speak to me, choosing instead to stay behind closed doors and deny any flexibility. Charging a full additional night--not a half day, but a full night--under these circumstances is incredibly shortsighted, especially for a frequent traveler with elite status. A half-day charge would have been reasonable. Waiving the charge entirely would have been smart business. Instead, that decision caused us to move our entire team to the Hilton Garden Inn next door, which is cleaner, quieter, competitively priced, and includes breakfast. Congratulations--you may have made about $100 today, but you lost thousands of dollars in future business. I was willing to put up with the condition of the hotel for a short stay, but poor leadership and rigid, guest-unfriendly policies are a dealbreaker. Refusing to even meet a loyal guest face-to-face is unprofessional and frankly rude. In summary: * Staff like Drew are excellent * The property is rundown and noisy * Cleanliness needs improvement * Management is inflexible and shortsighted I would not recommend this hotel, and I will not return. Travelers who value cleanliness, reasonable service recovery, and professional leadership should look elsewhere. FYI, right next-door there's a Hilton Garden Inn. It's nice gorgeous and it has conference rooms and breakfast so we just decided to move there for better quality but I'm glad that GM made an extra hundred dollars. Congratulations.

10/10 incredible stay! I was scheduled to stay at a different hotel that was let's just say not as…read morequality as advertised and after 10 minutes of being there my coworker and I packed up and left. With nowhere to go we turned to Yelp and say Staybridge Suites was near by so decided to take a shot and I'm so glad we did. The Staybridge staff was so friendly, the rooms were incredible and it was happy hour when we got there so the food was very welcome. Next time I travel to Lakeland I'm not wasting time with other hotels I'm just booking straight to Staybridge!