I had a great experience with Star Towing of Casa Grande when my car broke down unexpectedly…read more Called AAA who assigned them and they towed my vehicle safely and efficiently from where I broke down directly to the Subaru dealership. I especially want to recognize the driver, Trevor, who was absolutely outstanding. He was professional, friendly, helpful, and made a stressful situation much easier to deal with. He took great care of my car and went above and beyond to make sure everything went smoothly. I highly recommend Star Towing, and especially Trevor, to anyone who needs reliable and professional towing service in the Casa Grande area. Thank you for the excellent service!

Subject: URGENT FORMAL COMPLAINT - Child Safety Concerns, Misleading Charges, and Failure to…read moreProvide Adequate Customer Service To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I received from AAA during a recent roadside assistance incident. I am beyond disappointed by the lack of concern, empathy, and urgency shown by your organization during what was a dangerous situation involving both my 11-year-old son and myself. I became stranded on the side of a busy highway with a flat tire. Traffic was passing at high speeds, creating an extremely dangerous environment. I was not alone--I had my 11-year-old son in the vehicle with me. As a parent, there is nothing more important than the safety of my child, yet throughout this experience I felt that AAA showed little to no concern for the risks we were facing. To further complicate the situation, I am a diabetic. Stressful situations and extended delays can create legitimate health concerns. Despite explaining the seriousness of our circumstances, the representative I spoke with, Cindy, showed no sense of urgency and no meaningful concern for our safety. At no point did I feel that AAA was treating this as the emergency situation that it was. What disturbed me most was the apparent focus on money rather than member safety. AAA advertises itself as a company that provides peace of mind and protection when motorists find themselves stranded. However, when I needed assistance, I felt as though policies and payments were given more attention than the fact that a child and a member were sitting dangerously close to high-speed traffic. The situation became even more frustrating when I was informed that the additional mileage charge would be approximately $60. Based on that information, I agreed to proceed. I later discovered that the actual charge was $92. This is a significant difference and raises serious concerns regarding transparency and accuracy. Had I been told the correct amount from the beginning, I would have been able to make an informed decision. I am demanding a clear explanation regarding the following: Why was I quoted approximately $60 and then charged $92? Why are AAA members required to wait 48 hours before certain membership benefits become active? How can AAA justify charging significant additional fees after members have already paid for a membership? Where are these charges and restrictions clearly disclosed to consumers? What specific procedures are in place when a member is stranded with a child in a dangerous location? Why did the representative appear to show so little concern for the immediate safety risks involved? As a paying member, I expected AAA to place safety first. Instead, I was left feeling abandoned, frustrated, and misled. The reality is that my son and I were sitting on the side of a highway with vehicles speeding past us while the company that claims to protect motorists seemed far more concerned about fees and policies than the well-being of its members. This experience has seriously damaged my confidence in AAA. I joined because I believed that if I ever found myself in an emergency situation, AAA would be there to help. Instead, I was left questioning whether member safety is truly a priority within your organization. I am requesting a formal written response addressing every issue outlined in this letter. I also request that this complaint be reviewed by management and that appropriate action be taken to ensure that future members, especially families with children, are not treated in a similar manner. If I do not receive a satisfactory response, I will consider sharing my experience through consumer review websites, social media platforms, and other appropriate channels so that others can make informed decisions regarding their membership. No parent should ever feel that the safety of their child is secondary to company policies and fees. Unfortunately, that is exactly how AAA made me feel during this incident. I expect a prompt response. Sincerely, Dan Schroeder AAA Member

Kind all females from what I see. Great service got an estimate same day free!…read more Website does not update hours tho during holidays, sadly had to figure this out for the week of thanksgiving I got there and just saw a note are closed.

I mean this in the nicest way possible but this place is literally the worst repair shop I have…read moreever dealt with in my life they are beyond terrible from bad communication to the point where they will block your number if they get irritated that you're calling back on the day they said something would be ready. Unprofessional also decided to cuss at me through the phone because my car has been here for over three months and I'm trying to get an estimated date so I can get a rental and what not also told me in person they don't normally work on this type of car well, they probably should've said that before they accepted the work just terrible all around every single day. They told me that the car would be ready. It has never been ready on that day. I would highly suggest taking your car to whatever verified repair dealership for your car brand over this any day. Please trying to help anybody who sees this and doesn't want to waste their time. Avoid this place at all cost. I promise you almost any other shop will get it done faster god bless I hope yall figure things out and again like you said in person you normally don't do these type of cars and what not should probably have some type of sign or some type of way to give the information that you don't work on these type of cars cause it's very evident that you don't work on these type of cars in your work

Have used service several times with different vehicles being Towed , provides great high Quality…read moreservice would highly recommended his service and would use again has met ETA's every time Thank You Kevin

Great customer service called left a voicemail within ten minutes got a call back and twenty…read moreminutes later my sons car was picked up and dropped off at the dealership service department. Competitive price thank you for your help.

Special thanks to Keith at Rats Towing (and the service center at Glenn Jones Ford in Casa…read moreGrande)!!! My wife and I were participating in the Mustangs Across America 50th Drive #maa50thdrive, when my 1988 Ford Mustang 5.0L Coupe died on outskirts of Casa Grande. I did my best to trouble-shoot it on roadside, but ultimately had to call for a tow and more advanced diagnostic help. I want to give special recognition to Keith for his timely response and tow to the Ford dealership). Turns out my ignition coil had fried itself along with my ignition box. I cannot say enough good things about their customer service and responsiveness. We caught up with the rest of the Mustangs in Las Cruces by nightfall thanks to their heroic service from Rats Towing and Glenn Jones Ford service center. https://www.facebook.com/photo.php?fbid=688108017919618&set=o.146159948872212&type=1

Thank you Stephanie!! After calling about 5 other towing companies in Coolidge alone, she was able…read moreto help and give me a jumpstart on my battery. Honest, helpful & decent prices!

My roadside service sent them for a car unlock. the ETA was 40-70 mins. They were there in 15mins!!…read moreTook less than 5 minutes to get my car unlocked!! The tech/rep was courteous and professional and very efficient!! Highly recommend!! Would use them again!! Got to my next appointment on time because of them!! Ty Knight Towing!!

I wanted to give them zero stars but I'm required to give them one…read more This company is the worst!!! They were dispatched by my insurance company to pick my car up at another towing/storage yard and transport to the repair shop. I received several text messages regarding their ETA being within 30 minutes and then nothing. I called my repair shop to confirm they had my car and was informed that it had not been dropped off yet. I then contacted Knight towing and was told that they did not receive the required paperwork for release of the car so they cancelled the order. No call. No update. And naturally it was a Friday, the lot storing my car closed at 4:30 and did not reopen until Monday. I contacted my insurance company and made sure that they submitted all the required paperwork and we were ready for pickup on Monday. Monday comes around and I again received text messages confirming that Knight towing had been dispatched and was on their way. Again crickets...and this happened twice that day. Both times I contacted them they said that the order had been cancelled due to missing paperwork but no attempt was made on their end to get the paperwork. I again spoke to my insurance company and re-confirmed that they had everything they needed for now, a Tuesday pickup. Tuesday comes and goes the same as Monday. Only this time when I called to see why they failed to pick up my car the woman on the phone said that they never had an order for my vehicle and had never heard my name. This was the final straw...this time I called the company that my insurance company uses to assign towing services and talked to a lovely woman who was very understanding and willing to help me. I requested that literally any company other than Knight be dispatched and she was able to make that happen. She was also able to confirm that the company had access to all required paperwork in order to pick up my car. And guess what!?! They picked up my car this morning and had it to the repair shop by 10 am. In conclusion, never call Knight Towing for fast or reliable service. Take your money elsewhere.

I took my truck to Johnny's for a head gasket replacement, looking at close to 4k. Turns out that…read morewasn't the issue and Johnny saved me over 2500 dollars!! He could've took the money and ran with the head gasket repair, but he's an honest man!!

I am not a big yelper and I noticed most people complain rather than boast about a place they…read moreenjoyed and don't want others to find. However, Johnny's had excellent service. I am from Phoenix. I was down south looking at buying a truck. They were very quick to respond saying to come in an hour. I was there in 30 minutes, they helped me instantly gave me an honest diagnostic and ended up actually helping me save money on the truck being purchased. Thanks again!!

Lance has helped us with our garage door in the past and now we needed a whole new one. He went…read moreabove and beyond to install a new one and was professional, friendly and worked so fast! Definitely was also the most affordable quote we had received. Would recommend to anyone!

Value was good. Quality was beyond poor. Welds incomplete, many pickets popped off the main fence…read moreand had to be zip tied to keep it together. A post was left out leaving 16' instead of 8' of fence in one span. Rusted within a month and privacy mesh pulled away from the fence. For a year he had a reason to not fix the fence. We finally filed through AROC. We gave one star because we can't give 0. Do not recommend. He also goes by R.S. Fabrications, Lance Bradford.