Knight Towing

We had a great experience with elite towing, specifically with Shane, the owner…read more My pickup broke down just outside of Gila Bend while towing our 5th wheel toy hauler, and I called AAA to arrange a tow. After a horrible experience with AAA, My wife and I were forced to spend the night in our camper just to the side of interstate 8 eastbound, since initiating the call around 3 pm. Shane had responded soon after the first call was made to AAA initially, but at that time AAA had things pretty messed up and he was told his services weren't needed. He responded right away the next morning after I initiated another call with AAA . He was also upset with AAA and very empathetic to our situation. Shane's professionalism and ethics were amazing. He wanted to know what the problem was with the truck, so I told him I had seen a fuel line leak at one of the injectors. He looked at it and said, hop in my truck, we're going to Napa. We went to Napa, he purchased the fuel line and insulator and installed them. It turned out that the leak wasn't the primary issue, but he did fix the leak, and we still needed a tow. He towed us to his lot in Casa Grande. He made the arrangments to have the truck at a shop on Monday.... it was currently Saturday. I tried calling RV parks in Casa Grande, but they were not answering during our travel to his shop. He arranged for a place for us to park with full hookups. I don't know how this situation could have had any better of an outcome than what Shane had done for us. He is a man who is direct and succinct, which may bother some people, but his heart is truly as big as they get.

We are 2 old dudes who broke down in our 28' Class C motorhome on I-8, 23 miles west of Casa…read moreGrande. We are from Palm Desert, CA, and broke down 340 miles from home- pretty much in middle of nowhere. It was late on a Saturday and Elite Towing towed us to Middleton Auto Repair in Casa Grande. The driver was very polite and efficient. We have AAA Premier RV road coverage and Elite Towing also worked with AAA to make the tow charge $0. Thank you for working with us and AAA. It was a very stressful experience, and we really appreciate the great service. Well done!

Rat's Towing

Great customer service called left a voicemail within ten minutes got a call back and twenty…read moreminutes later my sons car was picked up and dropped off at the dealership service department. Competitive price thank you for your help.

Special thanks to Keith at Rats Towing (and the service center at Glenn Jones Ford in Casa…read moreGrande)!!! My wife and I were participating in the Mustangs Across America 50th Drive #maa50thdrive, when my 1988 Ford Mustang 5.0L Coupe died on outskirts of Casa Grande. I did my best to trouble-shoot it on roadside, but ultimately had to call for a tow and more advanced diagnostic help. I want to give special recognition to Keith for his timely response and tow to the Ford dealership). Turns out my ignition coil had fried itself along with my ignition box. I cannot say enough good things about their customer service and responsiveness. We caught up with the rest of the Mustangs in Las Cruces by nightfall thanks to their heroic service from Rats Towing and Glenn Jones Ford service center. https://www.facebook.com/photo.php?fbid=688108017919618&set=o.146159948872212&type=1

All Town Auto - Casa Grande

3.4

persian gulf veteran. they took advantage of me!! the part cost less than$100, the time takes about…read morean hour or less. they charged me $450!!! not only that they didn't get my truck back for 4 days!! very shady, lied to my face and over charged me. i will see what the attorney general has to say about this!! do not trust them!!

Dash lights were lighting up on my vehicle. It was recommended that I go here since there's been a…read morenew change in ownership & management. Everyone was extremely knowledgeable and very helpful. Being a female, I expected to be taken advantage of or treated poorly, but it was the exact opposite. They diagnosed my issues, recommended options, gave fair pricing and completed the work in a very reasonable amount of time. I was even given a ride to/from my home by a very nice gentleman while the repairs were being done. I highly recommend people to go here. I definitely will from now on for any future repairs.

A Call Away Roadside Assistance

(1 review)

Have used service several times with different vehicles being Towed , provides great high Quality…read moreservice would highly recommended his service and would use again has met ETA's every time Thank You Kevin

From the owner: Light Duty Towing Lock Outs…read moreJump Starts Tire Changes Fuel Delivery Fluid Delivery

JC Tires Mobile 24hr

5 Stars - These guys saved me!…read more Big shoutout to JC Tires 24/7! I blew a tire late at night on the I-10 heading toward Tucson -- middle of nowhere, pitch black, and not another soul around. I honestly didn't know what I was gonna do. Called JC Tires and they came through big time. They showed up fast, were super friendly, and had my truck back on the road in no time. Can't even explain the relief I felt seeing those headlights pull up. Totally professional, and you can tell they really care. If you ever get stuck out there, these are the folks you want to call. Absolute lifesavers.

Called at 8pm on a Tuesday night, inside back tire on our 25' RV blew right before Tangerine on the…read moreI10. They answered the phone and had someone to us in about 30 minutes. It sounds like they have replacement tires, but we had a spare. The tech, Nigel, was friendly, knowledgeable and a great guy. In less than an hour he had the tires switched out, we paid electronically through the Chase app, and we were on our way. (A blessing as we had already been driving for 12 hours so far!) Highly recommend!! Thank you! Hope we won't have to, but we would call again!

Whitfield Auto & RV Repair

3.7

(9 reviews)

Made an appointment for Thurs, 11:00. This is Sat, no show, no call, mail box full. Ya' think?…read morePeople calling to complain? There are other repair people who will happy to do the job.

I called my roadside service and they contracted with Whitfield Automotive and RV service to repair…read morea broken leaf spring on my fifth wheel toy hauler. Jake sent a mechanic out to remove one spring so he could take it to Pheonix( an hour away). I asked Jake to upgrade my springs to 4,000 # springs and add heavy duty shackles and equalizers. He told me they come with a two year parts and labor warranty good anywhere in the country. About 1 1/2 months and about 900 miles the springs failed. One is totally bent out of shape and three others are failing. I had to make a special trip back to his shop on Pinal Ave to get the invoice and warranty paperwork. Now on 4/15/2019 I called the warranty company only to find that Whitfield dropped out of the warranty program in January 2019. In my opinion, that constitutes fraud!!! I would give a negative review if it were allowed

Ed Whitehead's Tire Pros

4.3

(31 reviews)

I really like coming here. Every worker I talk to is polite, knowledgeable, and explanative. Great…read morecustomer service. If you have a flat, or think you do, come here. They'll take care of you. Worth the time and money. I had a flat tire and they patched it up right away. Easy 5 stars.

Walk-in for Brake Check and Wheel Alignment on my 2016 Hyundai Santa Fe. Front Brakes needed…read morerepairs while rear brakes only had 50% wear. They did repairs plus completed the alignment and car was ready in about two hours.

T&R Roadside Services

(2 reviews)

Fast... Very fast. I wasn't expecting much support here in Maricopa, but Ray changed my mind…read more Friendly and professional service had my car up and running I no time. Roadside assistance? Give Ray and T&R a call.

Fantastic service. Ray went above expectations to help get me back on the road. Great, family…read morefriendly approach and follow up.

Wiseman's Towing

Responded to my panicked phone call quickly was very friendly very helpful and very careful in…read morehandling my van. I highly recommend them!

We were in a crisis with our car(our only vehicle) & were referred to Wiseman's by AAA. He was…read morethere when he said he would be there & was affordable considering we called a half hour before he showed up! We watched him load our vehicle & he was careful & knew what he was doing! I would highly suggest you comment them!

Star Towing

4.0

See more unrecommended reviews

Subject: URGENT FORMAL COMPLAINT - Child Safety Concerns, Misleading Charges, and Failure to…read moreProvide Adequate Customer Service To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I received from AAA during a recent roadside assistance incident. I am beyond disappointed by the lack of concern, empathy, and urgency shown by your organization during what was a dangerous situation involving both my 11-year-old son and myself. I became stranded on the side of a busy highway with a flat tire. Traffic was passing at high speeds, creating an extremely dangerous environment. I was not alone--I had my 11-year-old son in the vehicle with me. As a parent, there is nothing more important than the safety of my child, yet throughout this experience I felt that AAA showed little to no concern for the risks we were facing. To further complicate the situation, I am a diabetic. Stressful situations and extended delays can create legitimate health concerns. Despite explaining the seriousness of our circumstances, the representative I spoke with, Cindy, showed no sense of urgency and no meaningful concern for our safety. At no point did I feel that AAA was treating this as the emergency situation that it was. What disturbed me most was the apparent focus on money rather than member safety. AAA advertises itself as a company that provides peace of mind and protection when motorists find themselves stranded. However, when I needed assistance, I felt as though policies and payments were given more attention than the fact that a child and a member were sitting dangerously close to high-speed traffic. The situation became even more frustrating when I was informed that the additional mileage charge would be approximately $60. Based on that information, I agreed to proceed. I later discovered that the actual charge was $92. This is a significant difference and raises serious concerns regarding transparency and accuracy. Had I been told the correct amount from the beginning, I would have been able to make an informed decision. I am demanding a clear explanation regarding the following: Why was I quoted approximately $60 and then charged $92? Why are AAA members required to wait 48 hours before certain membership benefits become active? How can AAA justify charging significant additional fees after members have already paid for a membership? Where are these charges and restrictions clearly disclosed to consumers? What specific procedures are in place when a member is stranded with a child in a dangerous location? Why did the representative appear to show so little concern for the immediate safety risks involved? As a paying member, I expected AAA to place safety first. Instead, I was left feeling abandoned, frustrated, and misled. The reality is that my son and I were sitting on the side of a highway with vehicles speeding past us while the company that claims to protect motorists seemed far more concerned about fees and policies than the well-being of its members. This experience has seriously damaged my confidence in AAA. I joined because I believed that if I ever found myself in an emergency situation, AAA would be there to help. Instead, I was left questioning whether member safety is truly a priority within your organization. I am requesting a formal written response addressing every issue outlined in this letter. I also request that this complaint be reviewed by management and that appropriate action be taken to ensure that future members, especially families with children, are not treated in a similar manner. If I do not receive a satisfactory response, I will consider sharing my experience through consumer review websites, social media platforms, and other appropriate channels so that others can make informed decisions regarding their membership. No parent should ever feel that the safety of their child is secondary to company policies and fees. Unfortunately, that is exactly how AAA made me feel during this incident. I expect a prompt response. Sincerely, Dan Schroeder AAA Member

called early this morning and Shawna answered promptly, explained where I was and where my car…read moreneeded to be towed to. She called me back a couple minutes later with a quote, I agreed to it and she said someone would be out in roughly 16 minutes. Truck arrived as schedule, James was pleasant, he loaded my vehicle and we were off to the mechanic. great service, I recommend them.

Tapia Auto & Repair

4.8

(34 reviews)

I booked this mobile mechanic through Yelp for a diagnostic after already having my Jeep scanned at…read moreAutoZone and receiving error codes (injector, spark plugs, and gaskets). I explained this upfront and still chose to proceed with a diagnostic to confirm the issue. I was quoted a flat $65 diagnostic fee by the owner with no mention of pricing ranges or tiers. I agreed and scheduled the service. The technician arrived about 30 minutes later than scheduled, which I was informed of ahead of time. During a brief text exchange with the owner, I expressed concern due to a prior negative experience with another company. The response I received made the interaction feel slightly tense, including being told I could "find someone else" if needed. When the technician arrived, I explained the issues and the codes I already had. During the inspection, the technician began deeper inspection work on the vehicle. I was not clearly informed beforehand that more extensive disassembly or work beyond a basic diagnostic could result in additional charges. Afterward, I was told the diagnostic would actually be $200 due to the depth of the inspection, despite originally being quoted $65. After discussing this, I was ultimately charged $75. I expressed concern that the pricing change was not communicated upfront. The owner later acknowledged that he should have communicated a pricing range and that this was a mistake on his part. I requested a copy of the diagnostic findings I was being charged for. The response indicated there was no formal report, but pictures and a summary were provided. Communication afterward included frustration from the business regarding the reduced payment, despite the pricing change being due to lack of prior disclosure. While I do believe the technician performed the inspection thoroughly and provided useful findings, the core issue was the lack of clear communication around pricing structure, scope of work, and potential cost changes before work beyond a basic diagnostic began. I would recommend future customers get very clear written confirmation of what is included in the diagnostic fee, whether deeper inspection can change pricing, and what documentation will be provided before service begins.

I am so excited to have found such a fair, honest and convenient mechanic! Tanner was excellent in…read morehis communication, fairly priced, and went above and beyond to even put gas in my car while test driving it. He gave recommendations based on other things he noticed and sent me an estimate for those services right away. He provided video of the issue, receipts and an invoice itemizing work performed right away. Communicating via text was so helpful as I was coordinating the repairs while working, and he made everything so seamless! I will definitely be using Tapia Auto for all my needs going forward!

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Rick R.

0

4

0

9 years ago

Incredible service! When Jessi, the owner, as it turns out, learned that my family and I were stranded on the side of the road on I-10 north of Casa Grande, she expedited our pick. Not just of the SUV mind you, but my family of four. Ron, our driver, was very courteous and not only delivered us home, he backed the un-startable SUV perfectly into our parking spot -- and even checked to assess whether it was our alternator that had given out. (It was.) I have seriously never had a better experience with a tow before. If you are ever within an hour or so of Casa Grande and need a tow, I would recommend Knight Towing very highly. (We didn't know about KT before this; Liberty Mutual Roadside Assistance dispatched them. Glad they did.) read more

Melisa S.

0

1

0

8 years ago

Ron was very pleasant, professional, and helpful. He went above and beyond and delivered exceptional customer service. My car battery died at the gas station (Frys on Pinal Avenue) and he jump started it. I jokingly asked him to follow me to the Autozone store across the street just in case I had issues turning on the car again; and to my surprise he did. Luckily he did because on arrival (at 9:30pm) I was told by the Autozone store gentleman that they do not install batteries at night and I would have to leave my car there until the morning. Ron, stepped in and told me not to worry, I should go purchase the battery. Ron was nice enough to install the battery for me. He was a God-sent. I highly recommend Ron and Knight Towing. read more

Kevin M.

0

1

0

8 years ago

Needed gas delivery. Ron showed up within 45 minutes of the call to my insurance roadside assistance. He followed me to the gas station because he needed to refuel anyway. Fortunate for me because as luck would have it, the battery in my motorcycle died. Ron waited while I tried my jump pack which failed, so he loaded up the motorcycle while I put in a call for a tow for the last 55 miles to my final destination. Although he wouldn't ride it on the flatbed, he was very helpful in giving instructions on how to do it so he could raise it up. But Ron's boss needs to buy more motorcycle straps for Ron's tow truck because what he had was barely enough. read more

Kristin W.

0

1

0

3 years ago

Had a very good experience with this company. Timely service, excellent communication and our driver was knowledgeable regarding my vehicle. I have a BMW X3 and was unaware that I had a tow loop. He also ensured he got my car into neutral and tricked the computer in order to prevent dragging it as he said no one should ever hook up to the bottom of the car as it can cause damage. He showed me the locations for the tow loop and took his time to ensure my vehicle was safe. Such a great employee and person, not many people care to educate others these days. Thank you Chris!!! We will ask for you if we ever need towing services again. read more

Eric H.

0

1

0

7 years ago

hey knight towing, Ron and Keith were absolutely amazing ... after sitting on the road for nearly 17 hours and after making arrangements for Knight towing to pick me up 8am they were early... they meticulously loaded my truck on to there awesome new heavy wrecker and away we went...they stopped at the loves in Gila Bend,AZ to allow me to fuel my refer trailer full of fuel before dropping me off at Velosity truck center in Tolleson,AZ even brought my mud flaps back after leaving them on the wrecker.... highly highly recommend these guys... GREAT JOB !!!! read more

Olivia H.

0

5

0

8 years ago

On Friday, August 3, 2018, I was on my way to a convention in Tucson when my car caught fire. My insurance company called for a tow truck. As it happened, the tow truck that was supposed to arrive did not arrive. but the substitute, Ron did. He was pleasant and went above and beyond to make a very difficult experience less horrible. I would recommend this very pleasant, professional and hard working young man to anyone. I hope Knight Towing is paying him what he is worth; if I was still in mergers and acquisitions, I would steal that employee from them. read more

Kathy S.

0

1

0

6 years ago

I had an issue with my vehicle. The code was telling me that my radiator fluids were too hot. My car would not start up. I called Geico for roadside assistance and they sent Knight Towing. The driver was wonderful and took great care loading my vehicle. After arriving at my home, he asked if he could check a few things on it. He discovered the problem and I was able to get it fixed within 20 minutes. It turned out the heat in Arizona had taken a toll on my battery. I highly recommend this company. Wonder service, wonderful people. read more

Cyndy A.

21

2

4

8 years ago

Tuesday I had both back tires go flat, while I was on I-10. I called my insurance road side assistance and Knight Towing was assigned. They let me know that all of their trucks were assigned at the moment , but as soon as one was available they would come. While I waited on the the side of the road with traffic wizzing by, Knight Towing called me several times to update me and to check on me. They we're so respectful and fast with getting me back on the road to the tire store. They are amazing. read more

Rob R.

0

2

0

5 years ago

I just want to compliment the tow truck driver Thomas. He was very polite and courteous to me. I was expecting to have a wait time of about an hour or longer however he arrived at my location to pick up my vehicle within 15 minutes of me making the call. When he arrived he he was very polite and professional and went out of his way to made sure that my vehicle was parked the way I needed it. Employees like Thomas are an asset to your company!!!! read more

Reynaldo D.

1

0

6 years ago

I got a blowout on the freeway today and Z came out to help he couldn't get the tire off at first but man he was our guardian angel sent to us this night he made sure that he was going to take care of us. I won't get into details but man he is a genuine great person who truly cares i counts thank him enough thanks z your the man!!!! from SugaReyDuran I fight mma u should follow me bro I do mma wouldn't Mind reconnecting with u. read more

Peter D.

0

10

12

7 years ago

AAA couldn't help me... but Knights Towing did... when you need help there is no one better, hands down !!!! They are the best and getting you out of a ditch or a jam....Jessica and Lucy are the best at getting their drivers to you and figuring out a way to help you. And their drive Joe actually got out and helped way above what he needed to do because he is just that good of a person... thanks guys... you got a loyal client. read more

J J.

0

1

0

9 years ago

Best towing experience - ever. My driver was professional, polite, conscientious and engaging. He made a very bad day better in the end. I was provided text updates regarding ETA and a clean, air-conditioned cab in which to sit while we drove to my mechanic's shop. Having a car break down is very stressful -- for various reasons. Felt exceptionally grateful the towing experience didn't add to the stress. read more

Maria G.

4

7

27

8 years ago

Ronald from Knight's Towing is very friendly, knowledgeable and helpful. My roadside assistance said Knight's Towing's ETA was 45 minutes. A few minutes later Ronald called to confirm my location and said he'd be there in 15 minutes! My family and I got home safely and Ronald suggested a few places that would help me to get my car back on the road. Would definitely recommend him for roadside rescue! read more

Mary H.

0

1

0

8 years ago

I had a wonderful experience, the driver was very courteous and helpful. Dispatch/The Owner was amazing, my first time breaking down I was a mess, Ms Jessica was awesome she calmed me down and assured me I would be ok she had a driver on the way to me. She was even so king enough to stay on the phone with me till my driver Jay arrived. Knight Towing is my new Super Hero. Thank you guys so much. read more

John B.

0

1

0

3 years ago

I ran out of gas on a four lane bridge on Custer Ave in Helena. Cars were backed way up when your driver passed me in the opposite direction. He turned around and came to the of an old geezer (me) with faulty memory. He quickly hooked me up and towed me to a town pump. What a gentleman! tThank you so much! I know now I call if need should arise in the future. A true knight of the road read more

Martha C.

0

2

0

8 years ago

I would like to say that State Farm sent out Knights Towing from Casa Grande, Az. I can now say that Ron from Knight Towing needs to be awarded the most kind, helpful and genuine being. He changed my flat tire in 113° temperature and was pleasant the entire time. If you ever need a towing service, Knights Towing is the place to call and ask for Ron. Thank you, Martha Clemans read more

ReRe M.

6

1

0

12 years ago

Thank God for the beautiful blessing that I received from this company. I was on a road trip tonight from Phoenix Arizona to Covington Louisiana and had a flat. I appreciate Ron the gentleman that towed my truck, waited until my tired was fixed, changed my tired and followed right behind me as far as he could. Thank you Lord for the rescue! read more

Reid H.

0

3

0

7 years ago

I just got a tow from Joe. I felt so comfortable with him. He was really a great guy and made a rough night of two flat tires a lot less stressful. He went above and beyond and gave me a ride home down the street after we dropped my car off at discount tire. The price was fair. Good guy. Good service. I would highly recommend. read more

Gary G.

0

3

0

7 years ago

When my roadside service, Allstate, dispatched Knight Towing to help me, it was my lucky day. Two servicemen arrived within 45 minutes and recognized that my $6 key fob battery needed replacement rather than I needed a tow or car battery. Knight Towing is worthy of my highest thanks for great and trustworthy service. Gary G read more

Julianna M.

0

1

0

7 years ago

We were driving down i10 when the tire blew out, we had assistance with the insurance and ordered the tow truck. Ron called and let us know how far he was and was very personable. He towed us to the nearest tire shop and made sure they had everything we needed before leaving. Made it really easy for us. Strongly recommend. read more

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Elite Towing

3.6

We had a great experience with elite towing, specifically with Shane, the owner…read more My pickup broke down just outside of Gila Bend while towing our 5th wheel toy hauler, and I called AAA to arrange a tow. After a horrible experience with AAA, My wife and I were forced to spend the night in our camper just to the side of interstate 8 eastbound, since initiating the call around 3 pm. Shane had responded soon after the first call was made to AAA initially, but at that time AAA had things pretty messed up and he was told his services weren't needed. He responded right away the next morning after I initiated another call with AAA . He was also upset with AAA and very empathetic to our situation. Shane's professionalism and ethics were amazing. He wanted to know what the problem was with the truck, so I told him I had seen a fuel line leak at one of the injectors. He looked at it and said, hop in my truck, we're going to Napa. We went to Napa, he purchased the fuel line and insulator and installed them. It turned out that the leak wasn't the primary issue, but he did fix the leak, and we still needed a tow. He towed us to his lot in Casa Grande. He made the arrangments to have the truck at a shop on Monday.... it was currently Saturday. I tried calling RV parks in Casa Grande, but they were not answering during our travel to his shop. He arranged for a place for us to park with full hookups. I don't know how this situation could have had any better of an outcome than what Shane had done for us. He is a man who is direct and succinct, which may bother some people, but his heart is truly as big as they get.

We are 2 old dudes who broke down in our 28' Class C motorhome on I-8, 23 miles west of Casa…read moreGrande. We are from Palm Desert, CA, and broke down 340 miles from home- pretty much in middle of nowhere. It was late on a Saturday and Elite Towing towed us to Middleton Auto Repair in Casa Grande. The driver was very polite and efficient. We have AAA Premier RV road coverage and Elite Towing also worked with AAA to make the tow charge $0. Thank you for working with us and AAA. It was a very stressful experience, and we really appreciate the great service. Well done!

Star Towing

4.0

Subject: URGENT FORMAL COMPLAINT - Child Safety Concerns, Misleading Charges, and Failure to…read moreProvide Adequate Customer Service To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I received from AAA during a recent roadside assistance incident. I am beyond disappointed by the lack of concern, empathy, and urgency shown by your organization during what was a dangerous situation involving both my 11-year-old son and myself. I became stranded on the side of a busy highway with a flat tire. Traffic was passing at high speeds, creating an extremely dangerous environment. I was not alone--I had my 11-year-old son in the vehicle with me. As a parent, there is nothing more important than the safety of my child, yet throughout this experience I felt that AAA showed little to no concern for the risks we were facing. To further complicate the situation, I am a diabetic. Stressful situations and extended delays can create legitimate health concerns. Despite explaining the seriousness of our circumstances, the representative I spoke with, Cindy, showed no sense of urgency and no meaningful concern for our safety. At no point did I feel that AAA was treating this as the emergency situation that it was. What disturbed me most was the apparent focus on money rather than member safety. AAA advertises itself as a company that provides peace of mind and protection when motorists find themselves stranded. However, when I needed assistance, I felt as though policies and payments were given more attention than the fact that a child and a member were sitting dangerously close to high-speed traffic. The situation became even more frustrating when I was informed that the additional mileage charge would be approximately $60. Based on that information, I agreed to proceed. I later discovered that the actual charge was $92. This is a significant difference and raises serious concerns regarding transparency and accuracy. Had I been told the correct amount from the beginning, I would have been able to make an informed decision. I am demanding a clear explanation regarding the following: Why was I quoted approximately $60 and then charged $92? Why are AAA members required to wait 48 hours before certain membership benefits become active? How can AAA justify charging significant additional fees after members have already paid for a membership? Where are these charges and restrictions clearly disclosed to consumers? What specific procedures are in place when a member is stranded with a child in a dangerous location? Why did the representative appear to show so little concern for the immediate safety risks involved? As a paying member, I expected AAA to place safety first. Instead, I was left feeling abandoned, frustrated, and misled. The reality is that my son and I were sitting on the side of a highway with vehicles speeding past us while the company that claims to protect motorists seemed far more concerned about fees and policies than the well-being of its members. This experience has seriously damaged my confidence in AAA. I joined because I believed that if I ever found myself in an emergency situation, AAA would be there to help. Instead, I was left questioning whether member safety is truly a priority within your organization. I am requesting a formal written response addressing every issue outlined in this letter. I also request that this complaint be reviewed by management and that appropriate action be taken to ensure that future members, especially families with children, are not treated in a similar manner. If I do not receive a satisfactory response, I will consider sharing my experience through consumer review websites, social media platforms, and other appropriate channels so that others can make informed decisions regarding their membership. No parent should ever feel that the safety of their child is secondary to company policies and fees. Unfortunately, that is exactly how AAA made me feel during this incident. I expect a prompt response. Sincerely, Dan Schroeder AAA Member

called early this morning and Shawna answered promptly, explained where I was and where my car…read moreneeded to be towed to. She called me back a couple minutes later with a quote, I agreed to it and she said someone would be out in roughly 16 minutes. Truck arrived as schedule, James was pleasant, he loaded my vehicle and we were off to the mechanic. great service, I recommend them.

Wreck-A-Mended Towing

4.2

(6 reviews)

Kind all females from what I see. Great service got an estimate same day free!…read more Website does not update hours tho during holidays, sadly had to figure this out for the week of thanksgiving I got there and just saw a note are closed.

I mean this in the nicest way possible but this place is literally the worst repair shop I have…read moreever dealt with in my life they are beyond terrible from bad communication to the point where they will block your number if they get irritated that you're calling back on the day they said something would be ready. Unprofessional also decided to cuss at me through the phone because my car has been here for over three months and I'm trying to get an estimated date so I can get a rental and what not also told me in person they don't normally work on this type of car well, they probably should've said that before they accepted the work just terrible all around every single day. They told me that the car would be ready. It has never been ready on that day. I would highly suggest taking your car to whatever verified repair dealership for your car brand over this any day. Please trying to help anybody who sees this and doesn't want to waste their time. Avoid this place at all cost. I promise you almost any other shop will get it done faster god bless I hope yall figure things out and again like you said in person you normally don't do these type of cars and what not should probably have some type of sign or some type of way to give the information that you don't work on these type of cars cause it's very evident that you don't work on these type of cars in your work

Rat's Towing

Great customer service called left a voicemail within ten minutes got a call back and twenty…read moreminutes later my sons car was picked up and dropped off at the dealership service department. Competitive price thank you for your help.

Special thanks to Keith at Rats Towing (and the service center at Glenn Jones Ford in Casa…read moreGrande)!!! My wife and I were participating in the Mustangs Across America 50th Drive #maa50thdrive, when my 1988 Ford Mustang 5.0L Coupe died on outskirts of Casa Grande. I did my best to trouble-shoot it on roadside, but ultimately had to call for a tow and more advanced diagnostic help. I want to give special recognition to Keith for his timely response and tow to the Ford dealership). Turns out my ignition coil had fried itself along with my ignition box. I cannot say enough good things about their customer service and responsiveness. We caught up with the rest of the Mustangs in Las Cruces by nightfall thanks to their heroic service from Rats Towing and Glenn Jones Ford service center. https://www.facebook.com/photo.php?fbid=688108017919618&set=o.146159948872212&type=1

Absolute Towing

4.0

(4 reviews)

The very best of the best!! The kindest, friendliest tow company I have ever dealt with. They…read moredeserve more than 5 stars! Thank you so very much for all the help and compassion with my situation.

Amazing service, I was stranded with two flats, they arrived in under thirty minutes, the driver…read morewas polite and helpful, he turned a terrible situation into an almost pleasant one. If I ever need a tow again I'll definitely be using these guys!

KSD Towing

Arrived quickly. Friendly, helpful, and informative. JR went above and beyond. If you need to be…read moretowed, he is the kind of person you want to show up.

Our son's car broke down at school, we learned of a new local company, KSD towing through our…read moreinsurance agent. JR was quick and responsive, kept us in the loop when he was going to arrive and extremely professional. We will definitely use him again if we ever have the need. . . Knock on wood!!!

Harvey's Way Towing

3.8

(15 reviews)

Got stuck in the mud in my beefy capable 4x2 jeep. Called Harvey's way and got pulled out the deep…read moremud with no problem . Showed up ahead of schedule price was affordable and didn't change when they showed up on site. Very professional company with great communication. Really got me out of a self inflicted jam ha!

Simple the best! Did a outstanding job. Will go with them again great customer service.read more

Wiseman's Towing

Responded to my panicked phone call quickly was very friendly very helpful and very careful in…read morehandling my van. I highly recommend them!

We were in a crisis with our car(our only vehicle) & were referred to Wiseman's by AAA. He was…read morethere when he said he would be there & was affordable considering we called a half hour before he showed up! We watched him load our vehicle & he was careful & knew what he was doing! I would highly suggest you comment them!

A Call Away Roadside Assistance

(1 review)

Have used service several times with different vehicles being Towed , provides great high Quality…read moreservice would highly recommended his service and would use again has met ETA's every time Thank You Kevin

Stay Up Towing