Subject: URGENT FORMAL COMPLAINT - Child Safety Concerns, Misleading Charges, and Failure to Provide Adequate Customer Service To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I received from AAA during a recent roadside assistance incident. I am beyond disappointed by the lack of concern, empathy, and urgency shown by your organization during what was a dangerous situation involving both my 11-year-old son and myself. I became stranded on the side of a busy highway with a flat tire. Traffic was passing at high speeds, creating an extremely dangerous environment. I was not alone--I had my 11-year-old son in the vehicle with me. As a parent, there is nothing more important than the safety of my child, yet throughout this experience I felt that AAA showed little to no concern for the risks we were facing. To further complicate the situation, I am a diabetic. Stressful situations and extended delays can create legitimate health concerns. Despite explaining the seriousness of our circumstances, the representative I spoke with, Cindy, showed no sense of urgency and no meaningful concern for our safety. At no point did I feel that AAA was treating this as the emergency situation that it was. What disturbed me most was the apparent focus on money rather than member safety. AAA advertises itself as a company that provides peace of mind and protection when motorists find themselves stranded. However, when I needed assistance, I felt as though policies and payments were given more attention than the fact that a child and a member were sitting dangerously close to high-speed traffic. The situation became even more frustrating when I was informed that the additional mileage charge would be approximately $60. Based on that information, I agreed to proceed. I later discovered that the actual charge was $92. This is a significant difference and raises serious concerns regarding transparency and accuracy. Had I been told the correct amount from the beginning, I would have been able to make an informed decision. I am demanding a clear explanation regarding the following: Why was I quoted approximately $60 and then charged $92? Why are AAA members required to wait 48 hours before certain membership benefits become active? How can AAA justify charging significant additional fees after members have already paid for a membership? Where are these charges and restrictions clearly disclosed to consumers? What specific procedures are in place when a member is stranded with a child in a dangerous location? Why did the representative appear to show so little concern for the immediate safety risks involved? As a paying member, I expected AAA to place safety first. Instead, I was left feeling abandoned, frustrated, and misled. The reality is that my son and I were sitting on the side of a highway with vehicles speeding past us while the company that claims to protect motorists seemed far more concerned about fees and policies than the well-being of its members. This experience has seriously damaged my confidence in AAA. I joined because I believed that if I ever found myself in an emergency situation, AAA would be there to help. Instead, I was left questioning whether member safety is truly a priority within your organization. I am requesting a formal written response addressing every issue outlined in this letter. I also request that this complaint be reviewed by management and that appropriate action be taken to ensure that future members, especially families with children, are not treated in a similar manner. If I do not receive a satisfactory response, I will consider sharing my experience through consumer review websites, social media platforms, and other appropriate channels so that others can make informed decisions regarding their membership. No parent should ever feel that the safety of their child is secondary to company policies and fees. Unfortunately, that is exactly how AAA made me feel during this incident. I expect a prompt response. Sincerely, Dan Schroeder AAA Member read more

called early this morning and Shawna answered promptly, explained where I was and where my car needed to be towed to. She called me back a couple minutes later with a quote, I agreed to it and she said someone would be out in roughly 16 minutes. Truck arrived as schedule, James was pleasant, he loaded my vehicle and we were off to the mechanic. great service, I recommend them. read more

Reliable and Efficient Tow Truck Service If you find yourself stranded on the roadside, there's nothing more reassuring than a reliable tow truck service coming to your rescue. I recently had the opportunity to experience such service with Star Tow Truck Company. From the moment I called AAA I was transferred to Star towing. The dispatcher was gracious and kind. She took the time to walk me through location search so they could find me quickly and accurately. Her professionalism and customer service stood out. The representative was courteous, empathetic, and efficiently gathered all the necessary information. Within minutes, a tow truck was dispatched to my location. The tow truck arrived promptly, and the driver wasted no time in assessing the situation. What impressed me the most was the driver's expertise and care in handling my vehicle. He provided guidance on where I should stand to stay out of traffic and harms way as I was on a small shoulder of the 10. Overall, my experience with Star Towing was outstanding. Their professionalism, efficiency, and commitment to customer satisfaction make them my go-to choice for any towing needs in the future. I highly recommend their services to anyone in need of reliable roadside assistance. I sought out their services on Friday, May 31 at the early afternoon a very very busy time on I 10 between Riggs Road and Sacaton. read more

I had a great experience with Star Towing through Triple AAA in Casa Grande. The gentleman by the name of Eddie was great and reliable in keeping me informed of his ETA the whole time. Very professional and polite, he took me to my destination with no issues. Big shout out to Eddie for saving the day in this 100 plus degree weather! read more

Star Towing - Towing Near Me - Casa Grande, Arizona

I want to give a shout-out to Vince of Star Towing. He arrived to take care of another motorist's problem and did so -- but he also helped out my tow driver take care of me, as my car was "dead" and situated between other cars in a parking lot. Thank you, Vince, for your help on Thursday - a really HOT HOT day on the asphalt parking lot of Walmart! A true professional! read more

Our Jeep broke down in Tucson and needed to get to Peoria (196mi). I have a premium AAA membership that covers a tow for up to 200mi. Every AAA tow truck company in Tucson wouldn't pick it up because they didn't want to leave Tucson. I called Star and they sent a truck out right away knowing it was almost 400mi round trip for them. The driver was nice, professional, and did a great job loading it on the truck. I would 110% use them again! read more

Star Towing 5 STARS , called them very last minute to get a car towed to a shop not only did I have a tow truck at my house in 30 minutes but they were able to help me get it to the shop before it closed. The driver that came for my vehicle, was polite, funny and extremely competent in his job. He made the experience fast and simple. Before calling Star Towing I had called 2 other towing companies (i just went down the row on my Google search) they all told me tge wait would be 1.5 - 2 hours and $10 more. So for the pepper or last minute procrastinator like myself, save yourself some time and worry and just go with Star Towing!!! read more

Star Towing - Taking my car in under 20 minutes! - Towing Near Me - Casa Grande, Arizona

Roberto from Star Towing deemed my car unworthy for towing because he can't tow my car without a tow hook, when low and behold another Tow truck company did what Roberto couldn't, even without the hook Roberto said he needed. Good job Roberto. Go with Absolute Towing instead (520) 423-0226, because they can do the job these guys can't. read more

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Extremely bad service. Waited outside sitting on the curb 6 hours to be towed. I was originally quoted 90 minutes. I did not receive a phone call with updates. Then I was quoted 20 minutes to arrival that took 45. Upon arrival the guy refused to tow me because I was not available to show my triple A card. I was picked up by my spouse and went to the local gas station to use the bathroom and get water on. 90 degree day. The driver said he could not wait until I got back. I called Tamara the supervisor who hung up in me ! Do not use this service. Extremely unprofessional!!!!!!! And a overall lack of concern. read more

My brand new 2023 Hyundai Sonata (less than 600 miles on it) left me stranded on the side of 347 with a computer issue. called my roadside and the AAA dis patcher worked to find me a tow in less than an hour since I had very little water and no place to escape the heat. STAR TOWING was dispatched from Casa Grande. Chris P., my tow driver, arrived in good time, showed me how to tell what was going on with my car. even helped me photo error screen. he was super polite, worked quickly, took great care with my car, dropped me in a safe location then not only delivered my car to the dealer quickly, but called me to tell me it was delivered and who had signed for my car. it was obvious that he cared. Super impressed with Star Towing, Chis and the dispatcher with this company. I would highly recommend! read more

Star Towing - Truck door - Towing Near Me - Casa Grande, Arizona

Star towing, I don't appreciate your flatbed tow driver with the license plate CJ-77222 hauling down the casa grande/Florence road going 75-85 cutting closely between cars in a 45 mph zone!!!!! Continues to drive the same way on the I-10 going 85-86 mph. You shouldn't have people recklessly driving your company vehicles with or without a car in tow. I have a video of the driver as well if your company would like to further investigate you can reach out here with an email I can send it to. read more

Star Towing - Towing Near Me - Casa Grande, Arizona

UPDATE: AAA is investigating. Star Towing's practices are against their code of conduct. Stay away. $15 for two gallons of gas is exploitive and opportunistic! AAA said Star Towing would charge market rate for gas. Market rate is $2.89. Rude Roseanne at Star Towing's office said, "You 'AAA basic' people always complain about the price." I agreed to pay market rate, not $10 for two gallons and $5 service fee for using a credit card. If this is the type of exploitative and opportunistic provider AAA contracts with I truly disappointed. Backstory: I ran out of gas while driving to Tucson to give a presentation. My AAA membership lapsed so I had to pay $75 for the immediate service call plus nearly $150 for a premium membership renewal AND then $15 for two gallons of gas. read more

Truck broke down on busy highway. Robert with Star Towing came out within an hour and had it loaded and headed to our repair shop. Speedy and friendly service! Very professional!! read more

Ran outa gas on 8 freeway just b4 casa grande. Mighty proud of how fast they were to get out to help

Star Towing arrived 20 minutes before the estimated arrival time frame and deiver was very courteous. I would reccomend to others needing a tow. read more

Thomas came out at 8 pm to jump my neighbors' car. My son is obsessed with tow trucks and even though it was late and dark and the job was done Thomas went the extra mile and answered all of my sons questions about the truck; he was very professional in his delivery. My son is so happy, especially because the tow truck is so shiny and new, with a big flat bed and a huge hook. I want to say a huge thank you to Thomas! read more

Let's just say that through a series of bad choices I found myself in need of a truck with a winch to get my very recently purchased vehicle out of a very bad spot. The office staff was very professional and quick to help. James came out to help us, but because the situation was very difficult Alvin also came out. After several minutes of deliberation they decided on a course of action and were able to get my vehicle out of a precarious position out near the canals by CG mountain. They got me back on the road within a couple hours, and they took excellent care of my vehicle. In addition they are very reasonable with their fees. I cannot thank this company enough for their quick response and thoughtful service. I would highly recommend this company for any towing needs. read more

Was on time and arrived in 30 minutes! Best price by $20! Wes was incredibly professional and knowledgeable! Would recommend!

We had the misfortune of needing 4 separate tow services for 3 different vehicles within a 4 day period, 3 tows and 1 jump. Every aspect of their service met or exceeded my expectations. Definitely would recommend. read more

The folks at Star Towing are down to earth people, and go out of their way to make your business with them as pleasant as possible. They take great care of your vehicle, and are reasonably priced! The reason my car was towed wasn't their fault...something people should keep in mind when retrieving their vehicle from anywhere! Thanks Star Towing! read more