I went into Steak 'n Shake for the first time in years and it was depressing and completely empty! No more table service just a digital touchscreen kiosk. Won't be going back to a Steak 'n Shake ever again. They killed their dine-in experience. So sad! read more

I placed a lunch order directly from the steak and shake app. Upon review of my email confirmation I noticed the address only captured the zip code so I called the store in an attempt to correct before the delivery. The nice gentleman took down my address and said he had never seen that. Right afterwards I received a callback from a lady explaining her employee was not allowed to change the address and that she could see an address. When I asked her to confirm it was mine she gave an address totally not connected to me, not listed on my account, and said that's where it would be delivered. I explained to her that my card had been charged for this purchase and delivering to that address would not be me. She was unconcerned so I asked how could I cancel and she said there was no way to do so. They took my order and delivered God knows where with me taking care of the bill. I now have to dispute the charge. This was horrible customer service and poor leadership as her employee tried to correct but she made a judgment call that will prevent me from ever ordering there again. Clearly something in the system cut off the address. read more

Wanted to give a shout out to the manager. Unfortunately I can't remember his name... started with a S. Anyway they made my grandsons burger wrong and I called and he apologized and offered to make a new burger. We went back up and he had the burger remade. Thanks for the good customer service. read more

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Their service was absolutely amazing. The people here are good people and are so polite. Will continue to come back!!

Well first off I placed an order on DoorDash thinking my food would be nice and hot but all I received was disappointment. When receiving my order I noticed that the burger had onions on it when I put no onions on the order, then I didn't receive my drink that I paid for and the fries were cold. I didn't think my experience would be like this after I ordered from this place so many different times and I haven't received anything like this. I will not be returning and paying money to this place after getting wronged with my order and my time being wasted on waiting for what I thought would be a nice meal, turned into something I wouldn't be able to swallow down read more

I was here today, and I was thinking about eating inside until I noticed a homeless guy had his shopping cart blocking the entrance so I opted for the drive thru. They put way too much Frisco sauce on my sandwich. It was delicious. This is also the only place I've ever seen someone walk through the drive thru. Bold. They were not denied. read more

Love the coupons! Got some discounted gift cards from Sam's Club. Lorenza ordered her usual Frisco melt with fries and cheese dip and a side of beans. I had my usual Spicy Chicken Sandwich and fries with a bottomless diet coke. Great service worked through a couple of goofs but hey, it's Steak 'n Shake. We ate in! Love the Steak seasoning on the fries and a side of Frank's Buffalo sauce. read more

The atmosphere is depression. No one speaks or looks at you. Your only option to order is a kiosk and u ask a question,they dont answer. You have to serve ur own drinks with a barcode and even after scanning barcode, drink wont dispence and have to wait for manager to turn on. They do not apologize or show thoer faces. U see no ones faces except person calling ur number and they walk off ince they do that not saying a word. Even when i thank thwm, they just walk off. Its depressing and if u enjoy an antisocial. Depressing atmosphere, by means, go to steak n shake read more

No frills fresh-cooked burger. Burger, fries, side, cookie and a drink for $5. Can't beat it. Better burger than the fast food places for less $$$ Employees friendly and attentive read more

Steak ’n Shake - Fast Food Near Me - Indianapolis, Indiana

Waited over 40 minutes for three milkshakes at 11:15am. Can only imagine how bad this location would be at rush hour

I don't like the fact that Steak 'n Shake or any other restaurant don't carry non dairy products for people that can't have dairy that is the reason for the one star read more

Today I had one of the best steak 'n shake experiences of my life. This was my first time visiting one that had the self-service ordering kiosks but they were super nice and easy to use, plus multiple staff members asked if we needed help. Linda brought us our meals and was overall so kind and helpful and pleasant! Our food came out quickly and correctly as well. There was an issue with an incredibly rude customer who caused a scene and the staff handled it so well, then came around and apologized on his behalf (something that was totally unnecessary) but they were so professional about it. All around this team was so wonderful and we will be happily returning soon. read more

I'm here a million times I night it seems and the main guy that works drive thru window is here every time I come through. Always nice and right on top of things... read more

There are not that many customers in here and yet the employees are running around like chickens with their heads cut off. I feel like I'm on the old "I Love Lucy" show. We waited 15 minutes to be seated and there was no one else to be seated. Three people came to our table before our order was actually taken. One hand doesn't know what the other is doing. Once we found who our waitress was, she was very nice and our food came very quick. It was hot and prepared just right. Management needs some training. read more

Steak ’n Shake - The best thing they have! Shakes or you can ask for them as malts! Happy Hour on Shakes and all drinks 2-5-half price - Fast Food Near Me - Indianapolis, Indiana

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Best customer service everytime we co.e in, hot food ,cleanest in indy .best steak and shake in indy hands down!

Me and my brother ordered milk shakes and they were very good. The reason for the lack of a star is because of the time it took. It took about 10-15 minutes just to get a shake but other than that very good. read more

Our favorite Steak n Shake. The daytime crew are so friendly that we know them by name. And the good is fast and good.

Don't EVER go late at night during the week. Food is always POOR thru the drive thru. Several times I have had stale food. I work late and when I get home at 5:00 AM Ido not want to go back because my sandwich is cold and crusty. Frys are old and sometimes so old they snap like potato chips. I complained several times to several people but can't seem to get thru to the manager or corporate office. No wonder I see food thrown all over the parking lot by the drive thru and the street. I guess others do not complain but just throw their food out and leave. Nightman never gives a receipt and I suspect he overcharges. I will NEVER go back (even in the day) if the night man is still working there and suggest no one else go there for OLD STALE LEFTOVER FOOD... read more

Today we ordered 3 steak burgers & one order of fries. 2 steak burgers with cheese, tomato, onions & mayonnaise and 1 steak burger with pickles and ketchup. There were no French fries in the bag and none of the steak burgers were as we ordered! When my wife got home with them they weren't even warm! This is sad for us since we have favored Steak 'n Shake for a long time! It will be a while before we order from them again! read more

If you want ANYTHING quick - do not go through drive thru. I waited 45 min in drive they for a milkshake. Why? You ask?! Just to see how long it would actually take. When I finally got to the window, the guy didn't give me my credit card back. Went in to get it and no one spoke English. This is insane!!! We have two steak and shake's in very close perimeter and neither of them have drive thru's that you can get they quickly. Just plan to go out for dinner instead. Not here though. read more

Every time I go here, I get great food, cooked just right. Hot burgers & chili, fries are hot & crispy. I usually get pretty good service, too. All that for a reasonable price! read more

steak and shake is horrible. i had school lunch today and could order food in and they cancelled my order 5 minutes before my lunch. i was left starving with no lunch because steak and shake couldn't "get to my order" that i preordered 3 hours before lunch. this is ridiculous and i'm so mad at steak and shake. never order here unless u want to be left starving. read more

I went through the drive thru last night 7/27/18 only to wait 17 minutes to even give my order. When I gave my order the person in the drive thru kept interrupting me as I gave my order to what I wanted on my sandwich to ask what I wanted to drink. I said, no drinks. I had to repeat my order three times. When I finally got to the window, he told me my total (I knew it wasn't enough for what i had ordered) so i asked him what he had for me. I once again had to tell him my order. I finally get my food and go home. I had ordered a dbl with cheese everything no onion, i got a plain dbl (was so smashed down it looked like a single) with nothing on it, plain! My other sandwich was a dbl bacon n cheese with onion, pickles and tomato, it had just onion on it. They gave us no spoons nor crackers for our chili and no napkins. When i tried to call and complain the phone just rang all three times i tried to call. I guess my question would be, why would they put an inexperienced person on drive thru on a Friday night dinner rush? I've had bad service here before but never this bad. read more

Ok, another chain, but hey--it's Indy. The first time I went here, I was visiting Memphis. I had never heard of Steak n Shake and everyone I was with was really excited about its name because they even made a little shake dance...so we went... It's a full-service fast food joint...you get what you expect and it's pretty tasty. Diner food, nothing more, nothing less. For some reason, I always feel pretty lucky because we get ok service and each time we've gone, there has been a problem at a neighboring table with screwed up orders or waitress complaints. Last time we were there, our waitress came to our table way too many times to check on us. Kind of annoying. I was fine the first time you checked, thank you. http://boss.blogs.nytimes.com/2009/10/29/one-hundred-things-restaurant-staffers-should-never-do-part-one/ read more

Very horrible experience. Waited at door over 10 minutes to be seated in a 20% full restaurant. Waitress showed no desire to work. Glass was dirty. Customers had to yell at waitresses across the restaurant to get service. Waitresses started verbally arguing with each other over a broken cellphone that had no place being at a waitress station. Manager is loud and boisterous and does not carry himself professionally. I have no plans on returning. read more

Steak n shake is greasy but delicious. They have a ton of burger combinations, crispy thin fries, and several milkshake combinations. The prices are cheap and the service is usually pretty fast. I highly recommend the Frisco Melt and banana milkshake. read more

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I have been to this location multiple times and the food was usually average but sometimes the service was just plain weird. Sometimes when I would get their shakes they would taste like they were mixed with a different shake. I don't even have to ask how this could happen because I know why. Some of their employees aren't cleaning the shake blades after each use (I worked at Dairy Queen as a teenager so I know why a chocolate shake might taste like banana.). The one time I asked them to remake a shake after I tasted it because of this problem, I got an attitude that made me feel like I was the one with the problem. The final straw was when I tried to order a cheesy cheddar (a double steakburger with cheese melting down the sides) with just extra ketchup and no tomato or lettuce. The man talking through the box clearly didn't like that I wanted a menu item modified, and that was apparent when I pulled up to the window. Ah great, look who it is. If you frequent this Steak n' Shake at night, you will sometimes be met with this speedy older man who speaks a mile a minute (he is probably on meth -- no, really). He had a few choice words for me about my order, but whatever, I just really needed lots of meat and cheese that night. 15min later I had arrived home, pulled out my burger, and this guy had the audacity to give me a burger with a tiny pool of cheese in the center. It was definitely less than a full slice of cheese. Too angry and far from this location to go back, I didn't call or complain, and I have not since returned. read more

Pretty upset that their hours for breakfast says midnight till 11am and when we go to order they say they're not ready for breakfast yet? When I worked in the fast food business you was suppose to be getting that ready so it'd be ready by that time Apparently good service doesn't mean anything to this place. Or it's just a bunch of lazy people who who simple just don't care Finally get our ideas together to order a whole new meal (3kids) and then we wait in line for a half hour. Only 2 people in front of us. The 1st people just had 2 shakes. read more

Steak ’n Shake - Not really. Nice try though - Fast Food Near Me - Indianapolis, Indiana

Service was amazing when my husband and I went, but it was a slow day. Prefer this location out of others on the Eastside. Quick service, yummy food for fast food. Portions sizes amazing and super friendly staff. Will go back again and never to the others. read more

So I've been to this Steak n' Shake a couple of times, and every time the drive through takes FOREVER. Tonight was it though, there was literally one other person in the drive through besides me and it still took over 30 minutes for two burgers and fries. The lady at the drive through speaker didnt even acknowledge that we were there until about 10 minutes later. If you want fast food, dont come here. read more

I shouldn't be at steak and shake waiting over an hour for a couple burgers and fries. My shake came in about 30 minutes and was tasty, but my girlfriends was forgotten about. there excuse was that they were way behind on shakes, but then got a shake in under 30 seconds after she asked where it was. Well turns out the shake was room temp. Let me also mention that I came through the drive through and no kidding, took 30 MINUTES for 2 shakes. Don't bother going here and just go to the one down the street. read more

Not recommended for drive thru. sit in is great and the dine in service is fine but drive thru is terrible. wait time is way too long even for something small and easy. I asked for a medium cheese fry only to be interrupted twice before finishing my order off. I ordered chicken fingers with honey mustard, medium cheese fries, and a chili mac and instead they gave me a small chili cheese fry? made no sense! I asked them if they got my medium cheese fry and they says "yes!" instead i get no crackers for chili, when i asked about the sauce they said i didnt ask and they gave and charged me for the wrong kind of fries! drive thru? not worth the effor.t just go inside and order to go read more

Awful. 30 minutes in the drive thru. The place is a disaster. Not even an apology for the wait. I'd bypass and go elsewhere for a quick meals. The manager looked to be working hard but not one of his employees were. read more

Steak n' Shake is my favorite restaurant but the service at this location is the slowest I have ever seen. Not to mention the customer service, our waitress came to our table once to take our order & once for a drink refill. Our food was brought out by an entirely different person. My chili came out slow and cold, and the restaurant was not even busy. We had to ask for silverware and ended up snagging ketchup from a different table. All of the tables that didn't have people at them weren't properly bussed. Such a sad dinner experience!! read more

I have been to and loved this establishment for years, but recently 9/10 times I go there I am met with attitude and poor service by the girls in the drive thou. On one occasion they even spent the time while I waited for my food cursing and calling me foul names, within ear shot, and then continued to give me the incorrect order and attitude when I asked for the items that were left out. I've complained to many managers about these teenagers and nothing seems to come from it. Today I received my side of dipping sauce in the most childish and inappropriate way. I'm baffled and appalled that this type of behavior is tolerated at an establishment that at one time way one of my favorite places to spend my money. My recommendation until these kids are finally let go: make the drive to greenfield or the location at Washington st and franklin road. read more

this is the worst steak and shake i have ever been to the costumers service here is rude and i've been here for 2 hours i've watched people how have just got here get there yet i've been here for a long time and still haven't got my food and 3 milkshakes is not a lot !! they are helping everyone else here but us ! i will never come back here ! THIS IS THE WORST SERVICE EVER read more

I used to like going to Steak n shake ,but the last 3 times the food and service is lousy . The place is dirty. I miss the old manager Pam she ran a tight ship. read more

the food is good but the service is sloowww and the burger meat is too thin like i been sitting in the stake n shake for about 1 hr and the customer service is rude idk what's up about this place but it can do better ! like i don't wanna put the person name but she asked me and my cousin "do you guys need any help" and we told her " no we already been helped thank you" and she said "okay that's what i just asked all you had to say was no you punks" like oommmgggg that is so rude but like i said the food here is good the timing is slow ! and it's taking them like 1 hr to make 3 shakes and 3 burgers okaayy ! ‍‍ read more

The wait staff has always been pleasant but management is rude. The food takes incredibly long and comes out cold, no matter how busy they are. Expect to wait 20 mins + in the drive thru. read more

I have always enjoyed dining here. Very few mistakes made, food has always been good. But alas, I have no plans to dine here in the future, as they apparently allow the open carry of weapons. I will not dine anywhere that allows this. read more