Food is good, it's a chain restaurant. Service is done through order kiosks and calling order numbers, so be prepared if you don't like those. Restaurant was dirty, floors were sticky, and tables were not cleaned. Not bad if you're willing to accept some cruddy cleanliness standards for some decent food. read more

We have been in the drive thru for 25 minutes and we still do not have our food. I would not recommend this restaurant.

Used to be a decent quick place to stop- not anymore. Ordered onion rings w/burger; they were the worst I've ever had, anywhere. Pretty sure they were heated (reheated?) in microwave. Would've exchanged them for fries but our server never showed up after dropping off food and bill. The place was filthy. Holes punched in walls outside of restrooms. RR were filthy. Food prep area visible to the public is filthy, floors have food and trash on them. Can't imagine what the staff only areas look like. NEVER AGAIN. Clean up your act, managers/owners. read more

Food was cold. Place was disgusting, ceiling was leaking on us, place overall was disgusting and cold. I don't recommend coming here. The workers were quite rude and our food was cold. The floors were really sticky and tables weren't clean. My fries were as cold as my milkshakeI've definitely don't recommend coming here read more

Re: Steak & Shake restaurant Rt.13 at Interstate 71 Mansfield , Ohio Memo to franchise owner/operator : Sir or Mz : You have an operation that has the potential of Being both a repeat top highway stop and also a local gathering place , instead of being just a business that operates in spite of itself ! The consistent low rated reviews of 1 Star can be a valuable learning point if you take notice and react to the recurring complaints about the same issues.: 1: once one enters the building , the average wait Time to be seated runs from 10-15 minutes . There are always walk-aways because the small Lobby area gets so crowded , there is no room To stand without being bunched together ! 2. Tables are left disheveled and dishes uncleared For lengthy periods of time . 3. Floors and general eating areas are unkempt and Sometimes left un-mopped and dirty . 4 . Service is inconsistent , sometimes good , but Most of the time slow and unresponsive to Drink and water refills-fills . 5 . Restrooms are not tended to and many times are Out of toilet paper , hand towels and soap 6. Your drive-thru is totally useless ! To wait 28 minutes to get two milkshakes is obscene 7. You facility is either understaffed , or Has an Un-motivated , lazy grill and wait staff ! My observation is that it is indeed UNDERSTAFFED ! 8. You either need an additional grill cook or a Faster one . Time from order entry to Table delivery can run as long as 30 minutes 9.. there is no evidence of a manager on premises As everything appears to be uncoordinated , backlogged and Catch as catch can . 10 . There is usually a minimum 5 minute wait at The Cash register for customers trying to pay Their bills and leave . 11 . Outgoing customers have to make their way Thru incoming customers who are blocking The exit doors while waiting to be seated 12 . Some of the wait staff are rude to customers Who have to ask for silverware or extra Napkins because they were not given when The customers were seated Suggested Solutions -------------------- 1 . Hire a busboy to bus tables , mop floors , Check the restroom , and clean , clean , Clean ! This should be his only job ! 2. Hire a greeter who seats People PROMPTLY , and also assists the clearing of Tables and pre-setting silverware wraps 3. Hire an additional cook to handle only Drive -thru orders and to back up the primary Cook on Inside orders during busy hours . 4. Train , train , train !!!! Everyone ! Starting with the shift managers , line cooks , Wait staff and the busboy ! Fixing the above problems will increase your highway drive-thru business and also build local Repeat customers who will be jubilant about Better managed services that all diners expect ! PS : Staff hours can be managed by the shift Manager who is attentive to high volume And low volume hours and staffs accordingly A lesson in disregarding customer complaints : The former Steak and Shake location in Ontario Succumbed to the very same issues that plague Your Rt 13 / I-71 location ..... however they didn't have the Band aid that the interstate location affords with its random drive-thru orders ! That location could have been saved if the poor performance had been addressed and corrected ! Unfortunately , the customer complaints were overlooked , and the customer base all went Elsewhere . Please understand that the above observations are Given NOT to embarrass you , but to underline Customer needs and expectations . Satisfy those Expectations , and your business will swell ! Please .... follow thru ! Please ! read more

understaffed. trash and food on floor. waited for over 30 min for two burgers. then waited longer for a refund

I stayed at the La Quinta Inn across the street. I was driving from NY to WA, and this was my first stop. Since I spent most of my time on the coasts, I hadn't had the luxury of experiencing much SnS. I figured this was a great time to check them out. I ordered a Wisconsin Buttery burger, Cheese and Bacon fries and a Banana Milkshake. The burger was incredible. I'd eat way too many of them if I lived near a SnS. The bun had a little crisp on the bottom when you bit through, but was still remarkably soft. Also, the burger wasn't dry at all, which was something I was concerned about since there weren't any real condiments on the sandwich. Don't fear that. Embrace it. It allows you to truly experience the rich flavors within this glorious treat. The banana milkshake was also tasty. It wasn't anything to write home about though. I enjoyed it, but I'd probably only give it a 3.5/5 by itself. I returned to SnS before I left the following day. I ordered a different milkshake, another Wisconsin Buttery, but skipped the fries this time. I'm not sure how fries+cheese+bacon=something worse than each individual part, but it did here. Don't get the fries. They're a 1.5/5-2/5. I can't recommend the Wisconsin Buttery burger enough. It's a top 5 burger from fast food places, and I know my fast food burgers. read more

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Ordered French Fries extra crispy through the drive through and received LIMP UNDER COOKED FRIES. On top of that the ENTIRE BURGER was literally FULLY COLD...even the bun, like they took it out of the fridge & put it in my bag. What the heck! Can't make this stuff up! Management do your job! Owners pay attention!!! Won't be back. read more

Ive probably been to this steak & shake a million times when I lived in Mansfield over the years. There's not many choices for night owls out there to eat at 3am, but this place reigns supreme at offering a little variety and the price is astonishingly low for what you get. Denny's can't touch it at all. Place is located off of the highway on Possum Run right by a WalMart and Cracker Barrel, it's easy to find. On the weekends depending on what time you visit at night, you'll run into the loud bar crowd, but its mostly families during the day. They have the best milk shakes you can find for $3.69. All sorts of flavors and combinations. There's an entire menu of meals with fries for only $4, and this has been an on going thing at Steak & Shake for as far as I can remember. I love the fries, perfect shoe string style. The burgers are amazing too, I suggest the Frisco Melt. Has thousand island sauce on it like Mac sauce but better. If you ever have an issue here, they'll make it right and probably discount your price. Highly recommend. read more

Steak ’n Shake - $4 meals - Fast Food Near Me - Mansfield, Ohio

Burger not bad - service was pretty much a disaster. I had to wait literally 40 minutes to get my order for a burger filled. No one approached me to tell me what was going on until I literally had to go up to the counter to find out what was up. While somewhat apologetic, all they said was that they understaffed and only had one person in back that day and everything was taking forever. Not worth a 40-minute wait, that is for sure. read more

Garbage service. They told me it would take at least 15 minutes for literally every item on there entire menu. It was 8 PM on a Sunday and there were maybe 4 or 5 cars in the lot. I pulled around to leave and saw nothing but employees standing around looking bored... Needless to say, I got Wendy's. read more

This steak 'n shake has had poor customer device since they have opened usually the food is decent but be prepared to wait 20 to 30 minutes they drive thru read more

Steak ’n Shake - Combo meal - Fast Food Near Me - Mansfield, Ohio

The shakes are so good but the food is pretty greasy. The tables are always dirty and the bathrooms feel hot and musty. The wait is very long. read more

Steak ’n Shake - Fast Food Near Me - Mansfield, Ohio

I hated ordering from a stupid touchscreen thing .. waiting for your number to be called. Then Have to go to pickup my own food. All that done for myself, and they still charge same prices for me doing all the work. Stupid, we won't be back. No wonder they are going under... read more

This place needs new management, ASAP! Unfriendly, long wait time, and unclean. I order 2 milkshakes and waited 20 minutes. When we got our shakes, they were not full and the outside covered in grease. Avoid this Steak 'n Shake at all costs!!! read more

Steak ’n Shake - Fast Food Near Me - Mansfield, Ohio

7pm. Waited 20 minutes to take our order and that was when we were at the intercom. After ordering 3 milkshakes we wait an additional 20 minutes to receive the milkshakes. Also while waiting, an employee came out to deliver an order while smoking a cigarette. This is a prime location and the only 24 hour restaurant around. read more

This place has definitely gone downhill everything's automated, they don't have side-by-side shakes anymore. There's like three people that work here all the tables are dirty it's a disaster. Which really sucks I haven't been here in a couple years due to the employees always being crazy and the service being bad, but it would appear as though things just got worse. How they are still open is beyond me at this point. It's really sad I have a Lot of good memories here with my buddies when we were in high school. read more

They answered our calls about 20 minutes before asking if they were open. We called them a bit later to order takeout and they didn't receive any of our calls. We called dozens of times and they answered at our 18th call. They answered the phone saying please wait and we had to wait a another good 5 minutes. Definitely don't recommend. The service is cataclysmic even though they were not busy at all... read more

Steak ’n Shake - Fast Food Near Me - Mansfield, Ohio

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We stopped in at 11:45 for lunch and ordered off a kiosk and paid. Shakes,were out in 5 minutes. After 40 minutes, our food still wasn't out and we were running out of time. We asked for a refund, and were told the food would be right out. After a few more minutes we just left. They got out money, and now we're running late and still haven't had lunch. This was my first time at a Shake n Steak, and it was also my last. read more

Food is good. Takes forever though. Dinning room still not open and the crew always acts stoned

Waited over 30 min in the drive through. After all that, they almost forgot part of my order and forgot to put anything on my burger. Waited that long for a plain burger and cold fries. read more

Driving home from Cedar Point on a Sunday morning and were needing breakfast. The wait to get a table was over 30 minutes at Cracker Barrel and we were in a hurry to get home so we walked across the street to Steak N'Shake. I was expecting premade frozen items microwaved, but what we received was down home hot off the griddle real breakfast food. I ordered the portabello mushroom and sausage skillet that was served over hash browns and scrambled eggs and it was excellent! The meal was also served with a side of huge fluffy pancakes. The icing on the cake was the price for all that food, $5.99! Our waitress was friendly and attentive and kept our drinks filled and our table cleared. Bravo! I'll definitely return if I'm in the area again. read more

I could probably work here alone and be faster than the rest of the restaurant, this server thought she was a baseball player and chuck her card across the whole nine yards to access the register. Very unprofessional, even a 2 yo can run this establishment better. read more

It had been awhile since we had Steak and Shake due to the poor quality and service we received the last time. However, the new owners have this place running completely different. Much more efficient and the food was spectacular!!! So excited to have a "new" spot to go to near by!! read more

No, no, no, no and no!!!! Stay away from this location. Our waitress was awesome (we gave her a $20.00 tip) but kitchen service was horrible, cleanliness was was even worse. They were seating new customers at dirty tables or at a ya or with spilled milkshake, 7 tables went uncleaned during our entire meal & while we were waiting. There was a grill employee who had I think a Girlfriend and her kid sitting at the Bar near the grill. He was more interested in talking with her than working. The Manager had to cook while the grill employee neglected the orders. I give props to the Manager. I brought up the issues & he was very apologetic & professional about it. I wouldn't be surprised if this location isn't boarded up & shut down soon! Stay away! read more

First time we've eaten inside since the pandemic. The interior looked fresh and clean. We ordered off of kiosks and the service was smooth; they are easy to use. We got our food pretty quick and the shakes were a couple mins behind. food was as great as I remember! The new owners have done a great job! read more

I made an online order to carry out. On arrival after waiting the set 20min between order and pick I still had to wait another 10min in store for my order. They completely forgot one of my orders of fries. And one of my 3 chicken tenders was a third the size it should have been. I wish I hadn't been in such a rush, or I would have complained and had it set right. But I shouldn't even need to complain in the first place. read more

Steak ’n Shake - Fast Food Near Me - Mansfield, Ohio

TERRIBLE PLACE !!!! They are so under staff I waiting at the drive through for 20 minutes for A MILK SHAKE. Staff didn't even apologize they were rude. Not worth the wait at all. Nothing but a bunch of trash. Never returning . read more

We were craving something sweet so we decided to get four shakes from steak n shake. We WERE going to go through the drive through but it was closed. So, instead we went inside to get the shakes. We were being delayed our order until five minutes later. Four pairs of people came in and left with their orders. After 45 MINUTES later we decided to get our money back. Absolute joke. It's a restaurant filled with clowns. Do not recommend. read more

If I could give zero stars I would. Honestly traumatized about how much this place sucks. I'll never understand how people live in these one horse towns. It was late and we were starving coming from the Columbus airport. Stopped here because it was the only thing open. Time could have been spent better pulling over on the side of the road and eating dead raccoons. Pulled up to the drive through around 1:30am and the guy working has to be the biggest fool. Conversation started like this: "Can we have a #16" "What are you talking about!? What the hell?!Who?" "We what a #16, combo number one six" "Wait, what combo" "SIXTEEN" "Ummmmmm okay a number 15" "No, 16" "Okay no need to yell, I heard you." Seriously carried on like this for next 2 combo orders. So ridiculous, but we keep being super nice and buttering him up because you never want to fuck with the people who make your food. Considering it was so late and nobody was around, common sense would tell you to tell us to drive around to the window to order, but again we're dealing with a fast food employee so common sense goes out the window. We get around to the window and ask how his night is going and he gives us a bitter answer. He asks us to drive around to the front parking lot and he'll walk us out our order. WHY?! FOR WHAT PURPOSE?!?! There is nobody else in line so this is just going to make it harder for him, but like I said he was totally incompetent. We wait for literally 14 minutes....he comes outside to the parking lot and hands us the bags and runs off inside and locks the door. We check the bags and of course the order is wrong and we are missing items!! OF FUCKING COURSE! We said whatever and let's just head to the hotel. Took one bite and it seriously tasted like it was burnt to crisp and then left to sit out for 10 fucking hours. You want to know why, because it FUCKING was! I'd rather eat cardboard so we trashed everything. What took 14 minutes ....DUDE SERIOUSLY! After reading other reviews, I know who is the biggest idiot of all....it is the owner of this place. Hey buddy, if almost every single Yelp review has the same negative experience....MAKE SOME CHANGES! Train you staff or rehire with people who graduated past the 7th grade. The only logical explanation for why the owner has allowed this problem to get worse per all the reviews, is that he is on a steady daily intake of herion and meth. A 9-year old could run a better establishment. THIS PLACE MAKES ME LOSE FAITH IN HUMANITY! read more

Would love to rate a 0, but I'm forced to give a 1 star To begin my family and I came after a school competition around 12:32am we waited over 15 mins to be greeted by our server Haley.... She was also wearing the drive thru headsets and kept cutting is off as we ordered to place the drive thru on hold. This was already a distraction and hard to speak without interruption. We finally got our order in Took awhile for drinks to be served, meanwhile other staff is disinterested in team work needed for the Resturant to maintain efficient service and cleanliness Many tables are not bussed and wet floor signs are broken and stretched across the Resturant. At the 1 hour marker we have hit our limit for a proper wait. No refills on drinks.... No service, We ask another waitress to help with getting our food delivered Few mins later Haley appears with our food. We touch the fries, COLD!!! How can French fries be cold???? This is the First thing your guest touch. After waiting an hour I have expectations for my food to be Hot. This was not one plate of food this was 4 orders of full dinners Cold. I tell our server fries are cold, she storms off and throws her black server tray at the back side of the booth as she's walking into the prep area Shouting pretty foul words..... Mind you, there are other patrons in the Resturant and a table of 3 young girl sitting close to where she tossed her tray. If this would have rebound your customers would have been hit by this tray. Not only was this a NONSENSE disruption over a simple fix but I'm now writing a review on the poor service and rudeness of our server Haley. She has been named in my review for a reason. No customer should ever have to deal with such poor attitudes and worry about safety. Dear management please address your staff this is not what you need. You are now a liability. read more

Good shakes but terrible service. Also very dirty kitchen.

Where is the 0 stars option? This place's service is the absolute trash. Takes 15 minutes just to get the water I ordered and when I asked for lemon it never came and I asked again for it and it never came again. Also as soon as you walked in the bathroom it reeked of weed and both soap dispensers were completely empty with the trash more than overflowing and a wet floor sign that I can assume was left there a few days because the floor was not wet at all and I only assume that's how lazy these people are that work there... Absolute trash... read more

My family and I visited this Steak 'n Shake, 11 of us in all, for my birthday. Will never go back again. 3 plates of food were delivered to our table WITH HAIR, in the food, after an hour wait sitting at the table. My plate was first, I noticed the hair sticking out of my burger, as she handed it to me. It never made it to the table. I handed back to her and pointed it out. That was fine. We are all human. It wasn't 5 minutes later, my plate was back out. Pretty sure it was the same plate. Food was barely warm. No worries, I took a bite and my daughter noticed a hair in her food. The waitress came and took her plate and as I took another bite of mine, my daughter pointed to my plate and there sat another hair under my burger just waiting for me! How special! My sons went up to complain about the bill, only taking my meal off and was confronted with their suspicion of us trying to get one over on them saying that we were putting hair in our food to get it free! There were 3 of the plates not even touched except a fry or two. We got up and went across the street to the other burger joint and waited another half hour for food. Thanks for a very memorable 51st birthday SnS! read more

Dirty. Dirty. Dirty. Dirty. Slooooooow service. Dirty. Dirty. Dirty. Dirty. That is all you need to know. This review coming after several visits because let's face it, it's cheap, convenient and my kids like it. But read first line again. And again. read more

We waited FOURTY minutes in the drive thru with only two cars ahead of us! We got the wrong food the first time and then wait ten more minutes to get the right food. The only thing we asked for was vinegar and instead we got 15+ packets of pepper. This was a joke read more

Stopped here for dinner while on a road trip and because friends had told me how good it was- I am hoping other locations are better. 30 minutes to get dinner, ordered a shake to go when dinner came.... still waiting... too it off with the shakes being wrong. I am so tired i can't argue. Won't be back to this one. read more

So tired of the service and cleanliness of this location. During our most recent visits Tables went unbussed, the walls have ketchup smeared all over them, the ketchup bottles had hair all over them, paper debris everywhere. They didn't bring out our shakes until after most of our meals were done. Completely forgot to order one. No coming back. read more

This will be short . Late night hunger, closet thing to us (walking distance). Front-end customer service was great, hence the only reason it gets 3 stars. Take out order taken and yet for a BLT and grilled chicken salad with ranch dressing took 25 minutes to prep and hand us. It may ja2ve been quicker to drive-thru. The food was decent, but to our disappointment, no ranch dressing was given. Another highlight, their shake was.delicious. read more

This place is TERRIBLE. EVERY time I have stopped off at this restaurant driving I ALWAYS have to wait for my food. Currently am sitting here waiting for a burger and a fry and it's been 25 minutes!!!! I will NEVER stop there again. I had I cal them as I was in the drive thru to ask them if it even worked bc it took 10 minutes for them to ask for my order read more