We stopped in after a Ice Hogs game for a little late night snack because it was close to our hotel. We were greeted after several minutes and placed our order at the kiosk. It had been many, many years since I had been to a Steak 'n Shake so I was unaware how ordering happens. No big deal. We placed our order and found a seat. The restaurant was pretty clean except for the drink area... ugh, the drink area... the QR code thing to get a drink is completely stupid. Seriously, are they afraid someone might get a little extra Diet Coke in their cup or is this their way of getting customers to buy a more expensive shake? The food was good. I got a cup of chili and it was exactly how I remembered it. Two people in our group got chicken strips and my husband got a burger. Everything came out hot and the fries were pretty good (this is coming from someone who doesn't really like fries unless they are scalding hot). We have been back to Rockford for several Ice Hogs games since dining at Steak 'n Shake but we have skipped it for other "snacks". read more

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I have to admit, growing up on In-N-Out burgers (one city away from the first one!) and experiencing burgers all over the country, it take a lot to impress me! In this area alone I've had Culver's, Beefaroo, Freddie's, Tom & Jerry's, Aero Alehouse, etc.... And the verdict: Exceptional! The flavor is off the charts! It is as good a burger as I have had anywhere, as in NOTHING BETTER! I had it twice in two days. The only way it could be improved for my taste would be to squash it out more and caramelize the edges like Freddie's does.... I will ask the nice guy running the grill to do it next time... but as far as the bun, condiments, burger flavor it is a 10/10. The prices are also super reasonable! Double cheeseburger and fries, $5.99! That's 1/2 pound of meat. Now for the new beef tallow fries??!! I couldn't tell much difference other than a little more golden brown. My son said he could taste a hint of beef undertone..... They are good, super thin. I didn't realize they had a Steak 'n Shake season salt until mine were gone. Next time. Super friendly atmosphere. Highly recommend! read more

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Let's start with the appearance of all locations! Unlike some other restaurants which have decided to trade in tradition for a very unwelcoming environment. Steak N Shake retains that old-school look, which brings feelings of happiness, and is very welcoming. The food is real - real beef, with fries created with beef tallow. In other words, they don't want their customers to have health problems from their food because they honestly care! And last night when I had the happy experience of a wonderful young man who wearing the burger hat taking my order at the window, the experience was complete! I went away feeling somehow special, and that life was good again! read more

Steak ’n Shake - This is the cutie pie who I had the joy of meeting yesterday while ordering at Steak N Shake. What a magnificent personality! - American Near Me - Rockford, Illinois

As far as fast food is concerned and this being steak and shake, this is by far the cleanest most friendly and good food I have ever eaten when it comes to steak and shake. I was actually pretty impressed. Most of them are usually dirty and run downed. read more

Don't go here. We spent $55 for a family of four and they ripped us off every way they could. Practically empty cheese cups. Underfilled milkshakes, tiny chicken tenders. French fries with barely anything in the cups. Don't do it. read more

Steak ’n Shake - Don't go here. You'll spend almost $55 to feed four people and get ripped off, like this. This was just one of the ways they ripped us off. - American Near Me - Rockford, Illinois

The food was amazing as always, what really made my night was what I suspect was the manager gave a homeless kid a burger without being showy about it or making a big deal, just put it down and taped the kids shoulder. Great establishment, great food and great service! read more

I ordered one single cheese burger and was told to pull up to a parking spot nearly 7-8 cars came after me and got their food before I did approximately 30 mins later I went inside and asked for a refund and they were clueless that had ordered food at all terrible service! And rude employees Her name was Alexis and has a red tattoo on her neck needs to be fired she had me wait over 30 mins for nothing that's unacceptable!!!! read more

This food was great. The restaurant was clean. They had coloring to keep busy. It was a awesome place to visit when on road trips

The atmosphere is very upsetting. You're "greeted" when you walk in but then you order at a kiosk. Then, for your drinks you have to scan a QR code to get your drink. There are no signs or directions on how to correctly get your drink filled, so this could be partial user error; we scanned all the codes at once and were only able to get 1 large cup filled and 1 regular cup ALMOST filled. The manager(?) Janet walked up and gave us instructions, and when we explained what happened, she just stared at us with dead eyes and did not help us at all. We got our food, which wasn't the worst. The redeeming quality is the French fries. Do not get the chicken tenders though, you're better off getting McDonald's chicken tenders. The burgers were better, but could've also easily been a McDonald's McDouble taste wise. One of the workers was very sweet, I did not catch her name but she was very good at her job and got us to go boxes. My family and I felt a little rushed out, even though it was not busy. I think Steak 'n Shake needs to go back to how it used to be if they want to save their business. read more

This is my first time at a steak 'n Shake. I didn't know what to expect first off, this location is fully automated. Nobody at the counter to take your order. You order on a touchscreen, and the cook does the rest. I did notice the manager was right on the spot asking if we needed any help, or if he could assist in any way. The burgers are prepared exactly as you would like them. Whatever ingredients you want, manually, enter them in. The french fries were a bit thin, but golden brown and delicious. The burgers were also outstanding. Fresh and hot. I also ordered vanilla milkshake, which came out in an old style shake glass...very refreshing. the prices were a bit steep, but with our economy today what do you expect? Store was very clean and immaculate bathrooms. Plenty of parking. read more

While in Rockford for a girls baseball tourney, my other coaches suggested I try this restaurant. At first I was skeptical because the reviews were not that great, but as I have mentioned before, I want to try different places and judge them myself. So one day after our game we came here. It was pretty busy but we got seated in less than 10 minutes. Upon entering, the motif was like and old diner, it was clean and staff were friendly. When we were seated it didn't take too long for us to be waited on. The menu had so many choices my brain was pretty overwhelmed. They not only served just the plain ol burger but steak burgers...yes, you heard me, STEAKBURGERS! Also If you want a great milkshake, well theirs tops the list. They have 21 variations and boy I tried two of them and they were ahhhhmazing! So here is what was on the menu: White Truffle Steakburger: It's a 6 oz. hand-crafted Prime Steakburger topped with Swiss cheese, grilled button mushrooms, caramelized onions and Truffle Aioli sauce on a toasted brioche bun and served with fries: I was so surprised by the way this tasted. It was literally like a gourmet burger. I totally loved the fries...they were thin and perfectly crunchy yet soft, not oily....YUM! The Bacon Lover's Steakburger: Double patty steakburgers with 2 slices of hardwood smoked bacon, and American cheese on a toasted bun and served with fries: my daughter said this is number 2 in her top five favorite burgers Jalapeno Crunch Steakburger: double Steakburger with pepperjack cheese, chipotle mayo, homemade salsa, jalapenos and fried onions: if you like spicy, this will make your day. My hubby is super picky about his burgers and he just LOVED this. Orange milkshake: just like an orange julien freeze but better!!!!! Mint oreo chip milkshake: just can't get enough of this! So all in all I would definitely come back. The only reason i couldn't give it a 5 star was because it took awhile for the food to come out. But hey, fresh takes longer right? Another plus....its open 24/7 If your going to rockford for any reason, you have to try this place out. read more

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I pulled up to the drive through and ordered a strawberry shake. I waited several minutes for it at the order window & then was handed a small coffee cup with the shake. Seriously?! -- I have ZERO reason to ever go to the Rockford Steak & Shake ever again. read more

Steak ’n Shake - Strawberry shake in what appears to be their small coffee cup - American Near Me - Rockford, Illinois

I got a shake that was half filled, I asked the lady about it she was nice and said she'd make a new one because the machine dispenses the shakes on its own. I got my new shake it was still the same but I let it be. I go to eat my meal and my hotdog has mold on the bun. read more

Steak ’n Shake - a person holding a sandwich - American Near Me - Rockford, Illinois

We came in at the middle-end of a rush and I was watching as the employees were working and they did a great job! Everything was to be expected at the end of the day but everything was reasonably clean and neat. I am happy to see young people work so well and efficient. read more

I got the country skillet which is a combo of eggs, sausage, biscuits, cheese and hash browns. I love this dish as it has all of my favorites. The food was good, but the service was slow. There was only one other person in the restaurant when I entered. I was seated by one employee then had to wait awhile for a second employee to take my drink order. Then I had to wait awhile for a third employee to take my food order. Then I had to wait for my ticket after completing my meal because the large number of employees were sitting on the stools talking. Good food, mediocre service. My ticket, before tip was $11.73. read more

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This is the best place in town to get a smash burger, I have never been burned here and I order at least once a week. My go to burger fix.

Shout out to Kayden! Very friendly! He was ready to help and did not hesitate to keep things clean and relaxing. Best dining experience I've ever had there. Thank you, Kayden! You are a star! read more

Best Diner Ever, The Food Was Great And Delicious, The Customer Service Was Just Amazing, Beautiful Inside Like A Diner Should Be, Great Food Prices. I Rate This Diner The Best In All Of Rockford Illinois. read more

Steak ’n Shake - the outside of a restaurant - American Near Me - Rockford, Illinois

Went here for dinner. No wait staff all kiosks. After struggling to try those fing machines we gave up and left. I will NEVER go back ever again. I go to restaurants to be waited on not do all that extra stuff that I pay for in the prices and tips. read more

forced order board ordering. no custom feature to request well done. must scan for every drink. just ugly. so much work why bother. easier to make your own at home. no customer service found at SteaknShake anymore. go somewhere that waits on you. read more

Something is going on at this particular location. I went to the drive-thru and was told to wait a moment. Ok. I didn't know what I wanted anyway. 5 minutes later I asked if everything was ok in there, dude said ma'am please just wait a moment. We're trying to catch up. I gave 2 stars cuz the kid was polite. After reading other reviews it's obvious this place needs better management. Someone help this restaurant!!! read more

I went in thinking the food was going to be bad just like my last visit but it was not that at all. The burger was good asf and the chili dog was alright. The only thing holding it back from a 5-star review was the fries because they're built like twigs. read more

Never stepped foot in this S'nS, but have done the Drive Thru plenty. I always forget to tell them what I want on my burger, so don't forget, they're made to order! The shakes are awesome and you can always do a half and half but I always do Vanilla. Drive Thru is easy peasy and you're on your way. read more

Food-wise, I've never had a problem with this or any other Steak 'n Shake. I have had a few "on the road" experiences where the service was so-so, but am generally well pleased in my many visits to this franchise (love! Love!! LOVE!! the Frisco Melt!). Last night's visit was a bummer, though, in one factor that will affect future visits. Whenever a good friend comes to town to visit his elderly mother, we would always meet at Steak 'n Shake late at night for food and long talks into the wee hours of the morning, because there are few places where we can do that without other dining/drinking establishments inevitably trying to get you out the door. But last night we discovered that this location is no longer open 24 hours as in the past (they close at midnight now). I'm sure the reasons are economic, and unfortunately we will not help in that area because we will have to find a new place for our visits. read more

When your bathrooms have two stalls and one of them has no lock, you're something that begins with "get" and ends with "o". Shakes were tasty though. read more

It's a typical burger joint that has some different things. Their burgers are fine, nothing I would go out of my way to get. What they do have that I really like is the Chili 4-way. This I really do like and I haven't found anything like it at any other fast food restaurant. Their shakes and malts are good, probably some of the better ones that you will find outside a small mom and pop style ice cream store. What I don't like are their fries. They use these really thin shoe string fries and I HATE those. When I want a fry, I want to be able to dip it into ketchup, get a big glob on the end and eat it. With these things I have to grab half a dozen of them and then they are sticking out in every direction. Also, I have never found a shoestring fry that tastes good, I don't know why, but I always think they taste funny, it might be me, or it could be that the shoestring fry is the is the undesirable outcast of the fry world. I generally only use the drive through and the service there is fairly good. Depending on what you order it can take longer at times. IE, 4 large specialty malts takes longer than just a burger and unloved fries. read more

Garlic burger is always a go to for me. The M and M shake is also very good. As with most steak and shakes, the interior could use some updating. read more

All of the other restaurants in the immediate area have opened their dining rooms but Steak and Shake. I get the feeling they are using the Covid situation as an excuse to operate at a lower cost with fewer employees. I have several stays at the hotel nearby and I won't spend another dime there until they open. Tried to order over the phone, but they refused the order and said I needed to download their app and order there. Did that, then stood outside in the heat for 15 minutes waiting for my food. Never again! read more

Ordered a big family sized order and NONE of the burgers were built right. Little more specific multiple asked for no tomatoes on the burgers and wanted bacon, but NONE of the burgers have bacon and ALL of them had the tomatoes and none of the condiments asked for. :/ I have ate at multiple Steak'n Shakes with it being one my favorites to order, but this one not again, I'll pass without regrets and go to Five Guys. Very Unsatisfied. read more

Ordered online, showed up and waited for 15-20 minutes which was fine until they gave us our order and it was missing a burger so we gave it back and waited around 10 minutes for them to give us our food again, we went home just to find out they messed our food up again. They also dig their hands in the bag without gloves. read more

One if my fave 24hr spots. Always get the Frisco melt. V buttery and cheesy. The shakes r bomb, try to go during happy hour for half price. Wish the cookie butter shake was year-round. read more

Steak ’n Shake - American Near Me - Rockford, Illinois

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Today, I ordered shakes with my friends and they took forever and they were very unorganized.

I feel like this place always hits the spot, especially late night after the bar. I usually come here for Frisco melt and fries. Everytime I come here the food is good and my food is always fresh. The staff are usually nice and the place is as clean as a 24 hr restaurant can be. This definitely my go to with all my family and friends. Well after the bar at least. read more

Steak ’n Shake - Drive thru signs - American Near Me - Rockford, Illinois

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Slowest damn "fast" food drive through I've ever been to! 2 cars in front of us in the drive through and it took over 15 minutes to get to the window and get our food. read more

I enjoy their shakes but my favorite item on the menu all is the Steakburger Royale. A burger with a fried egg on top! The value and the unique offering is what brings me back to Steak 'n Shake. read more

I worked here for only 1 day. During my interview the Owner (brother) Mike talked about how he wouldn't hire "ghetto" people who didnt know how to pronouce their words (that should've been my first red flag). He talked about the main population in Rockford are "ghetto black people" and he wanted to change his clientele to have customers more like "Panera Bread, starbucks or chipotle" instead of the "hood rat people that McDonald's and burger King gets." There was another gentlemen interviewing at the same time as me (African American) and he wouldn't give him the time of day because he was what he considered "ghetto." My training day arrived and I was shown how to do some things (not a lot, but some) by the Manager (sister) Slyvia. She was friendly. After she left for the day I was left to my own devices -- no one continued training me and I was left to fend for myself in drive-thru after only 3 hours. Which was super overwhelming. I also went thru an entire 9 hour shift with no break. When I had asked the Manager Slyvia about breaks, initially she had told me that if they had a minor on shift it's absolutely no question about whether they get a break, but for others - that wasn't the case. So the logical assumption was that this company/location didn't give out breaks...right? That proved more correct when the night went on and no one on the shift got a break at all (4/28/2023) Which, honestly, was NBD to me - but I do need and appreciate those breaks most businesses give due to ankle spurs I have. So, in an effort to not throw in the towel, I called the Diner before they opened the next day and asked to speak with the Owner Mike to see if I could change my availability to shorter shifts due to not getting breaks. HE FREAKED OUT ON ME ON THE PHONE. He raised his voice, called me a liar and was extremely snippy. He thought I was lying about not getting a break (apparently we are supposed to); to which he checked the cameras/computer logs to find I was TELLING THE TRUTH and I didn't get so much as an apology for him calling me a liar and making it seem like I made the whole thing up. He also got suuuuper defensive when I said I was told by his sister that we don't get breaks -- he wouldn't hear it at all just cut me off and told me "no that didn't happen, nope. No didn't happen. That conversation didn't happen." Like I had a reason to lie? What? (This is a mid-aged man arguing with someone half his age btw). And he acted as if he was there for the conversation Slyvia and I had. I was the one who had to be an adult and apologize for possibly misunderstanding what his sister had said to me, but the fact that I wasn't allowed to take a break (nor anyone else on shift) just kinda supported what I had 'thought' I understood from her previously. Mike was not at all shy to show that he was super mad at me for simply asking to have shorter shifts and due to his unprofessional and disgusting behavior I decided that this wasn't someone I wanted to work for. He showed his true colors and it would only get worse working for this guy. I would recommend that he undergo management training or sensitivity courses on how to speak to his employees because it's blantingly obvious why their turn over rate is so poor. Just know this is what you're signing up for if you work at this particular location and if you are of the African American population, this Owner significantly looks down upon you and judges you coming to his establishment and wishes you wouldn't. read more

Steak n' shake will have the best shakes you have every tride as well as the most amazing steak burgers . Steak n' shake is the best steak restaurant i know, it just gives you that steak house feel. read more

I kept seeing these vibrant lil burger stands all over Illinois so, I had to try it. The burger and fries were lackluster till I added their seasoning salt. The shake was fucking amazing! Yep, that's about it.. nothin else to see here. read more

I would give them Zero stars. Waited to be seated. Then sat for almost 20 minutes with menus only. Another couple sat down and was waited on right away. Still no one came to our table. Walked out. Will never go back to this location. read more

THE SERVICE SUCKS! The food is mediocre, luckily it's cheap. Sadly the people who work there just don't care about you and tend to do other things while you starve in the booths. Also not the cleanest place for being over staffed at times and under equipped. read more