Thank you to the amazing professionals staff. Service is…read morealways outstanding and relaxing. Drinks are delicious and snacks. The wait time for walk in is not long. Thank you Mrs. Katty for your amazing hard work on my nails.

I am writing to share my experience regarding the service my daughter received, as well as the…read moreinteraction we had with the front desk staff. My daughter was scheduled for a gel polish removal (soak-off) and a gel manicure. Unfortunately, the service fell well below the level of professionalism and care we expected. The nail technician, Tyler, began removing her gel polish using an electric file. The speed of the drill was causing my daughter discomfort, and she had to ask him multiple times to reduce the speed. Rather than offering the standard soak-off process by wrapping the nails in acetone, he continued with the electric file, making the experience unnecessarily painful. During the manicure, Tyler attempted to use a cuticle nipper to cut my daughter's natural nails instead of a nail clipper. When we asked if a nail clipper was available, he stated that one was not. This raised concerns regarding proper nail care techniques and the tools being used during the service. Additionally, while performing the manicure, Tyler stated aloud, "You don't know everything." When I asked him whom he was speaking to, he replied that he was talking to himself. Regardless of the intended audience, the comment was unprofessional and created an uncomfortable atmosphere. Concerned by the service, I approached the front desk to explain what was taking place. Rather than acknowledging my concerns, one of the employees smiled and appeared to chuckle. This response felt dismissive and inappropriate, especially as I was attempting to address legitimate concerns about the quality of service and my daughter's comfort. My intention was not to seek a complimentary service or a refund. I simply wanted management to be aware of what occurred so that appropriate coaching and corrective action could be taken. Constructive customer feedback should be viewed as an opportunity to improve service standards rather than dismissed. Licensed nail technicians are trained on the proper techniques and instruments to use for different services, including the appropriate use of tools on natural nails versus artificial enhancements. Based on what I observed, I was concerned that proper procedures were either not being followed or not understood. I hope this feedback is received in the spirit in which it is intended--to improve the customer experience and ensure that future clients receive safe, professional, and respectful service. If management does not take this as a priority, then you do not deserve to be patronized !

Hosted a private spa party for my friend who is the bride to be. I knew of the spa because I…read morepreviously visited for a sugaring service. From the moment I reached out to schedule a private party, I was greeted with pleasant customer service. The spa has a beautiful calming aesthetic. It was beautifully decorated upon my arrival and did not need any other additions. The service was amazing and the staff ensured we were always ok. We received massages, facials and v steams which were all top notch. Quay is kind and an exceptional business owner. I would recommend La Belle ten times over to anyone looking for a spa party!

Had a great experience there and highly recommend this business and Desire! Desire was sweet, clean…read moreand answered any questions I had. The spa is Super clean, Beautiful and serene establishment. The service was top notch... can't wait to go back for other services!

I visited Spa Rockaway for the first time today! I called…read moreto book a same day appointment with Sandy because I noticed she had great reviews. I was quickly accommodated by the lovely receptionist, I think her name started with a T but I could be wrong. I was lucky to meet her in person when I showed up for my appointment. She was super kind and even offered me tea! I met with Sandra (Sandy) for my Deep Muscle Meltdown massage. As I entered the back where the massage room are located I was pleased with the aesthetics and I already began to feel relaxed while also excited for the service. Upon entering the massage room I noticed how clean it was and Sandy made me feel comfortable right away by showing me where I can place my clothes, how I should lie on the bed, and she asked just the right questions to know exactly what I was looking for in my experience today. Sandy is also super knowledgeable and shared with me exactly what areas she would be targeting after she learned about my daily activities through her targeted questions. When my massage was over I didn't want to leave! I was treated so well that I booked my next appointment before I left. Sandy is officially my masseuse at Spa Rockaway! Pat you have a lovely business/spa!

I recently had a facial with Chemi. It was beyond my expectations. She was a true professional and…read morenot only gave me a wonderful facial with personalized treatments but took the time to explain about ingredients and a proper skin routine. I left feeling relaxed and immediately made a follow up appointment. Thank you.

It was amazing ! I went Sunday morning when it was quiet and not a lot of traffic. My first time…read morewaxing in general so I was nervous. The young lady was understanding and gave me all the information I needed. I ended up getting a Brazilian wax, eyebrow threading, vajacial treatment & cat eye cluster lashes. I enjoyed my time relaxing and laughing. The one on one attention to detail caught my attention and I'm going back to get more services. .

Lucy is amazing! I trust her knowledge and her skills 100%. She has been very helpful and…read moreknowledgeable in my pursuit to achieve the look I'm seeking.

I've been going to Lucys for some time. When I first went to her she guided me as to what services…read moreI needed to achieve what I wanted. Boy is she on point! Lucy is a professional in every sense of the word. Knowledgeable, caring, always on time and overall a beautiful person. I am totally satisfied with the services I received by her. I absolutely, unequivocally recommend LUXE BODY BY LUCY for all your body contouring needs. She has so many services available and is totally worth a try. You''ll Thank me latet!!!!

I love this place I booked it the day before my appt. Day for a Full service spa day for myself…read moreeven broughy my sis with me :). We loved it! We Was greeted accordingly and treated like royalty. Services were gel Manicure, Pedicure, Eyebrow tint, wash and Blow with Keritan treatment, Lashes and Facial. I was given a curtisy call by Alicia and she went over everything with me and answered and questions or concerns I had she was sooo sweet!!. Shoutout to CeCe for slaying my eyebrows and Tommy for my hair aswell :) I had such a wonderful time I came back a few days later for a Massage by Mai so relaxing and topped off the week by doing a quick wig Install that was slayed by Brii. These ladies are one in a million and more so professional too!!!

Space is clean and neat. Service is professional and excellent. I do not have pretty feet but…read morethey were baby soft when I left. I also had an express massage, during which I fell asleep and emerged without all the tension I had been carrying around my shoulders and neck. Both Ladies had a cool calm vibe. I will be a repeat customer for sure.

Came to NeishaStarzMoses, the esthetician inside the salon for my first vajacial. This is during…read moreCovid times so we wore masks and I had a temp check at the door. Perfectly fine with that. It was a great experience. It was a wax, then exfoliation then facial type stuff. During the wax, she asked questions just at pulling time so I barely noticed the sting. She explained everything she was doing which didn't seem like much and I didn't pay attention enough as we were talking but later I realized that there was some picking and steaming and a couple masks and a spray. One week later as I write this, I'm still smoother than I've ever been. All the little dark spots are gone so I now know that it wasn't hyperpigmentation but Ingrown hairs. I'll be back to see her again.

ebon Has a very nasty attitude ver unorganized and unprofessional. When I try to ask her quest…read moreabout an appointment I made a day before due to not being able to contact her for a week she was very defensive and very rude to my 13 year old daughter who just wanted her first silk press for her 13th birthday which she did not get because she sat for 2 hours waiting to get seen. When I asked is she next or does she have a time frame of when she will get to my daughter I was told no by ebony and that she can't tell me no time and that if I didn't want to wait I could leave. My daughter sat ther the whole time patientmy and so did I do there was no need to be handle like that. Any who never going there and would not recommend going there. the level disrespect and attitude I received was disgusting and uncalled for .

My experience has been wonderful. The environment is so welcoming and warm and always smells…read moreamazing. I go to Nobles for lymphatic Massage and Ingrid is wonderful with working on my body and knowing what is needed at the right time. She is very accommodating with scheduling and treats her clients well. I was so fortunate to find someone close to home to deliver the level of service provided at Nobles. Would highly recommend.