They responded quickly to my messages and were punctual…read more Eddie was very courteous and did a fine job with the carpets. Recommend highly.

Our carpeted stairs became soiled with a large amount of soot while getting our furnace replaced…read more After posting what I needed on Yelp, Dry Master Carpet Cleaning contacted me almost immediately. They were able to come 2 days later. The job took about 2 hours and the carpet was completely rid of the soot and cleaner than it has been in years. The price was also very affordable and lower than another company that also quoted us. I highly recommend Dry Master Carpet Cleaning!! 5 stars in every aspect!

I can't say enough good things about Keith. We set a schedule, and he held to it. Right on time…read more I expressed that My son would be waiting for his arrival, but needed to attend class at UNCA on time. I expressed that two rooms needed minimal stretching and minimal cleaning. I was not looking for perfection. I just wanted to touch things up. But Keith went out of his way. Moved some of the furniture that I had not moved; stretched and cleaned where I didn't expect him to give attention. He is very dedicated to his profession. He had to "bust his but" to get everything done that "he" wanted to do. Thanks so much Keith for being the professional that you are. Continued success to you in your business. Kindest Regards, Alan K. Levy, Weaverville, NC.

Ryan and Amalia were wonderful to work with from start to finish. They cleaned four rugs for me and…read moredid an outstanding job -- truly exceeding my expectations. Their pride in their work and commitment to quality really show. Two of the rugs I brought in were especially challenging, having endured years of neglect from previous owners. Ryan and Amalia went above and beyond to restore them, and they came back looking practically new. Both are personable, professional, and clearly passionate about what they do. I felt completely taken care of throughout the process. I'm so thankful to have found them and will definitely be bringing all of my future rug cleanings to Quality Rug Services.

Locally owned service. Proper procedure for cleaning Oriental Carpets with good results. In some…read morecases, damage (particularly mildew) cannot be corrected even if optimistic evaluation indicated correction possible. Don't expect miracles. Will use again.

Absolutely love these guys. On time, reliable, and courteous as well as make my carpets look so…read moregood. Will definitely call again and again.

Got my first cleaning yesterday and I would not recommend this company to anyone else. The main…read morearea is not cleaned it just has lines and looks like someone vacuumed, no spots were picked up. When I presented the issue to the worker I was basically told they did their best. If this is the best I would not recommend this company to anyone else.

The carpet cleaners and the front desk guy were all very pleasant. The workers came to my house a…read morebit earlier and were very proficient and knowledgeable of cleaning my rooms. They took extra care in making sure all my spots were handled with proper cleaning. My carpet turned out beautifully and am very pleased with the results!

These guys are truly the best. With their "low-moisture" cleaning method, they did a…read morepre-treatment, shampoo, and extraction on this old dirty rental carpet, and left it looking almost brand-new with a light citrus scent! Everything was completely dry in about five hours, so I could move the furniture back same-day. Will use again.

I called Dewayne at Appalachian restoration after buying an investment home. Little did we know the…read moremold issues were more severe than we thought. Dewayne was able to provide us with the estimate of how much it would take to treat the mold issues to go forward with the sale so we could escrow the estimated amount needed from Dewayne's estimate for the buyer to move forward...

We had a dishwasher flood at our house and Appalachian came right away. Rick, Dywane, Billy, and…read moreCody were wonderful, kind, and very hardworking. They got the water up and started the dryers right away. They packed away our belongings. We did not have to do anything! They took great care of us during a really stressful time. They worked with our insurance company, advocated for us, and also worked with all the contractors to make sure that we got everything we needed for restoration of our kitchen and downstairs. I am so pleased with the way my kitchen was restored and I would highly recommend Appalachian Restoration and Cleaning again and again. Much appreciated Appalachian!

Jake and his team our awesome! We have an expensive wool area rug. It's got some years on it and a…read morecouple of puppies over the years, with the stains that come from raising a puppy, a few wine spills etc. The job they did is nothing short of remarkable. Thanks Jake

We were referred to Jacob through ServPro after Helene and he did an AMAZING job on our restaurant…read morefloors. Extremely professional and went above and beyond. (He did the base boards too) We are a BBQ restaurant so getting up the grease was not easy....well done! We will be using this company on a regular basis moving forward.

My zip code at the time was 28730 Fairview NC 828/242-0639. I sure hope you straighten these…read moreunknowledgeable franchise owners on their bad service and horrible technicians

Really bad experience and will never use them again. Responded to their special $39 for several…read morerooms. Ended up costing me over $200. I had recently put down new carpet and advised to use steam cleaning. When I called Stanley Steemer I was told it was best to clean new carpet. None of the rooms cleaned were full rooms cause large, new, and heavy furniture was left in place. They only had to clean portions of the rooms which was not much space. Steps were cleaned. The two young men hurried through the cleaning. Several areas had dirt marks and they did not come out. I was conned. Sick of the greediness I encounter.

We really appreciate our carpet technician Steven Sam's that cleaned our carpets today. He's a…read moregreat employee for Zerorez, very nice, caring, professional & very knowledgeable & experienced. He answered all our questions & did an A+++++ job with our carpets. We recommend him & Zerorez to everyone. We'll most definitely be calling this company & also asking for him to come back & clean our carpets in the future & will recommend him & Zerorez to everyone. We've had several companies clean our carpets before, & Steven from Zerorez did the best job of anyone ever has. If I could give him a million stars instead of 5 for a perfect job well done, I surely would!!! Everyone call Zerorez & tell them I referred you. You'll most definitely be glad you did!!! Sincerely, Kristi Bartlett A Very Happy Customer!!

Zero stars should be an option. We had an awful experience. After three weeks I had to call to…read moretrack down our rug (really, this by itself was not a big deal). Delivery was scheduled, the time window for delivery came and went, and we never heard a thing from the delivery guy, so we left for our dinner plans. He called 30 min late. We know that stuff happens, but there was never a heads up earlier in the afternoon that he was running behind, and no apology on his part for not being in contact, and THEN when I told home we weren't home anymore he said "well what do you want me to do with your rug?" Rude and incredibly unhelpful in a situation that he created. BUT WAIT! Once our rug was delivered (by a different person the following morning), we noticed it had a strong fragrance-y smell. The rug was incredibly stiff when we got it back and when we vacuumed it lots of powder came up, perhaps a scented deodorizer?? There shouldn't have been residue left!! We chose Zerorez specifically because we were assured fragrance and chemicals were not used, yet our rug came back smelling like it had been dipped in some horribly fake floral scent. I contacted the guy who I had been in touch with, he said he'd get in touch with the rug manager, and that was a week ago. The smell has slowly dissipated but it's still there, and we just give up. Ironically, we've swayed friends and family from using Zerorez as they were all waiting to hear how our experience went before having carpets and rugs cleaned. We absolutely wouldn't return the rug to have it cleaned again, as we don't trust that it wouldn't arrive back to us smelling like fake dollar store perfume and baby powder. The customer service overall was crap, and the cleaning service was crap. Totally a bust. Our rug was so much better when it was dirty!