First, I called because my ac unit's fan wasn't spinning. I called approximately 2:45pm. They had a technician out to me by 4pm the SAME DAY!! Now, to be fair, the technician explained that with this mild weather we've been having, they're not operating nearly as they are during their peak seasons... But still!! Basically an HOUR to have someone come help you?? At the end of the day??? That alone could make me a loyal customer! The technician, Will C., was extremely helpful! He was polite, professional, and personable. He offered maintenance advice without being condescending, promotional services without being pushy, and service tips without being greedy. I kept him on-site for over an hour because of my unit's issues (and my questions). The coils were extremely dirty, so he cleaned my entire unit. Checked the cooling (freon?.. I honestly don't know the name) without my having to ask. Isolated the problem ( the motor), provided an estimate, and advised that I might be able to wait until the following summer before it would need replacing (which would have been nice considering its like the main part and therefore one of the most expensive). He provided in-depth explanations whenever I asked about the functions/maintenance of different parts, and he was very patient while doing so (despite the fact that I know I was being annoying because I like to cover all the bases). Unfortunately, even after stealing so much of his time asking up-keep questions, the motor quit again before he could even get off the property. He replaced it on the spot, and had no trouble explaining the process step by step along the way. Definitely a Stedfast customer for life! read more

Sean and his team were very understanding. We needed immediate help due to high heat conditions, Sean and team were there quickly to remove old failed units and install new improved ones. We had a hiccup where the new unit had a defect and he was able to get a replacement part to get us back up and cooling off. His team wore booties over there shoes and respected our home, our family pets and did an awesome job with the install, explaining the features and financing options, and last but not least, the cleanup. It only took them a couple of hours to do this swap and we are greatful. I highly recommend Stedfast. So essentially, they were on time, on budget, and great quality. read more

These folks are terrific. They know their stuff. They are polite, informative, patient, and knowledgeable. Our tech, Stephen L., has been terrific. He goes over everything with us and makes sure we understand exactly what is going on. When Paul came out to assess and measure for a new unit, he was perfectly on time and thorough. The crew that installed our (awesome) new unit were totally professional and clean! I can't speak highly enough of this company. read more

When I bought my house this company had installed the Heat & A/C units. So naturally I called them to service it from the beginning. WHAT A MISTAKE!! I purchased a "VIP" membership service with them that was supposed to get me two cleanings a year and prompt emergency service. What it got me was RIPPED OFF! When I called and left two messages on the owners voicemail, he NEVER bothered to call me back. Steer clear of this company!! read more

I am delighted to write a review for Will. He was professional, knowledgeable, patient, and extremely helpful. I asked a lot of questions about my heat pump unit and he politely and competently explained to me everything I needed and wanted to know. He also taught me how to use the thermostat and gave me input about caring for it. read more

Very accommodating and the parts were in very quickly. my unit was back up and running in 2 days. Will was very professional and polite. We even talked about his family, which you could tell he is not only a professional at his work but is a very good husband and father. Good Job and thanks. Steve Burks read more

Polite staff who keeps their word on appointment times. I was ill and in bed and needed my air conditioning in a bad way. They worked as fast as possible to get me back up and running. Very polite and a good representative for your company. I will recommend this company to my friends. read more

Sean was on time, fast and efficient. Nice to do business with a company that lives up to it's reputation. We bought the yearly service contract and now we know our furnace and air conditioning systems will be working properly with the scheduled maintenance from Stedfast. read more

From the first call to the job completion, everyone acted in a very professional manner. Stephen listened and finished the job in a very timely manner even though the call was after hours and he had been working all day on other calls. Super staff and we'll run business. read more

We have a service contract with Stedfast and have for years. We always get prompt and courteous from them. We have had Jeremiah S. as our HVAC tech for the last two calls and have always been more than happy with him, his knowledge and his professionalism. read more

We are on the maintenance program and have no complaints. They are prompt and courteous. Jeremiah did our winter/heat inspection. He was informative and professional. read more

KIETH S. was great. Very professional, informative, knowledgeable a real pro. Was on time. Even saved me money on air filters. Nice guy.

Jeremiah was very professional and helpful in fixing the heating contact with the heating unit in my house. Thank You. Great Job!

Jeremiah did an inspection. He was very thorough and did a good job. He was on time and courteous. Very happy with Stedfast.

Josh and Mike did a great job installing my new Trane. They were very professional and worked good together. Thanks

Serviceman Wil was friendly & very efficient. He explained everything he did. I am very pleased!!

Great job by Service Pro, Bobby H! Stedfast is the "go to" HVAC repair group in Cabot!

Josh and Michael did a great job. Both were very professional and respectful.

Bobby H was great and very thorough. Highly recommend them!