Sylvester was on time, which was a nice change from other service companies!…read moreRepaired our toilet without a mess, nor did he recommend a bunch of expensive unnecessary work. Professional and personable, will request him for our next plumbing job!!

I called to get a quote for replacing a kitchen faucet and the operator explained that it would up…read moreto the attending plumber. Aden quoted me $445 for labor and I thought it must be a difficult job for him to give me such outrageous price. It took him and his partner 20 min to install my new faucet. Do you think I was scammed ? I certainly felt I did. This was not the first time I used this company but I will certainly avoid them from now on.

I've only ever called one plumber in Richmond to come back for repeat business, and that call was…read moremade tonight to Harry, that really should be just about enough of a review. But in case you want more details, I've had bad luck with plumbers. I get overcharged and jerked around... I called Harry because, well, he had one review on Yelp, and it wasn't a bad one and he isn't somebody I had called before. I don't think I was the nicest guy to him on the phone (not outright rude) but I did tell him I didn't really trust plumbers in the area based on my previous experiences. He told me his story, and it's basically that he worked for the big companies for years, knew their tactics, didn't like it, and wanted to do his job for an honest price. He went to my house and unclogged my kitchen sink. Guess what, when he called me to tell me how much it cost, it was in line with what he told me when I first called him. He didn't jack the price up on me, he didn't rip me off, he was honest. He fixed the problem, he charged me what he said he would charge, and there were no additional fees. Tonight I called him about another issue. Like I said, he's the first plumber that's gotten my repeat business and he will continue to get my business as long as I still own my house in Richmond, which I hope not to for much longer, and am planning on putting it on the market this spring, if anybody is interested... just kidding, sort of... no, not really, I am not kidding, I'm ready to sell it. I can't be a long distance landlord anymore. But enough about me, if you need a good plumber, call Harry, seriously.

Update: 10/9/2025. I had an issue with my toilet as it wouldn't stop filling. Harry kept his…read morepromise to help with my future plumbing needs. He squeezed me in his schedule and updated me the day of service multiple times concerning his arrival. He is honest, kind, professional and VERY knowledgeable! He also has the most reasonable prices I have EVER seen for a plumber. I couldn't give him a higher recommendation. I'm recommending him to everyone in the Harper's mill area where I live. So grateful we found him. Below review from 7/2025 I have never left a 5 star review from only talking to a business owner, but please read on. I left Harry a detailed message about a couple of toilets in my 4 year old home leaking from tank to bowl. I thought maybe the flapper, but when it happened to an upstairs & downstairs toilet around the same time, I panicked & thought it was maybe a plumbing system issue. Harry called me back promptly & let me know right up front that he was fully booked until August. But he also eased my mind by reminding me that the toilets were all put in at the same time, so more than one could have components wearing out at the same time. Since I only had leaking to the bowl, I changed the flappers & now they both work great! Even though he was very busy, he took the time to call me back. Even though he was booked until August, he listened to what I said. Granted he didn't try to diagnose over the phone, but his common sense, honest approach prevented me from calling another company for an emergency that I didn't have. He was right. I had two toilets with faulty equipment at the same time..a coincidence! I would highly recommend Harry; he is busy for a reason. I would schedule with him in the future if I needed a plumber.

I called them and about four other services to do a small bathroom repair. They were the only ones…read morewho called me back but only after calling them a second time, this time saying I had several things for them to price out. They came out and gave an estimate on all the items separately but I just went with the most emergent one at the time, which was the toilet repair ($300). I then called them about another one of the projects they quoted ($200) They came out and did that. Guess they did a good job. I then called them about some other things. They didn't return my call. I get it. These were small requests/jobs. I declined the largest job they quoted ($2000+) but called them twice for other jobs and they never called back. So I guess they are more interested in other customers that want the expensive/larger jobs. Was hoping they could be my "go-to" plumbers...

Andrew Pauley helped me out. I had a leak from my built in…read moregutter leaking onto a window sill. Andrew was able to figure out the peoblem fairly quickly. Explained all the steps, what my options are. Extremely helpful, and responsive. You don't regret it!

Ralph's is great! I've used them for years. They are on time, do great work, charge a fair rate,…read moreand employ nice polite people who are respectful and clean up after themselves. And, perhaps most important of all - if there's any problem with the work (and this has happened only once in all the years I've used them), they put it right, no questions asked, no extra charge. That is so important, because there are going to be mistakes with any company from time to time - it's how they deal with them that makes the difference. I cannot recommend Ralph's more highly!

So pleased with their work! These guys know how to actually FIX stuff and are very good at it…read more Ashley does the scheduling and is wonderful. She even helped me come up with a workaround for a leaky shower handle until they could come out to look at it. We had two showers that were both constantly dripping from their handles, and Gary was able to fix one and order the part to fix the other within an hour. I had previously called another company that was unable to fix either problem and had recommended a full replacement of my shower handles to fix the leak, which would have required tile work and thousands of dollars. I have an older home and want to maintain instead of constantly replacing. They have also recently completed a rather complicated water heater replacement at our rental house that involved multiple visits and coordination with another service provider, and were so easy to work with during that process. I will only be calling Ralph's from now on! Also Covid compliant with mask wearing. Courtesy call to let you know they are on the way and also easy to communicate with via text/email.

Shortly after leaving this review I was contacted by the owner of Advanced Plumbing. I'm changing…read moremy review because of their amazing customer service and their dedication to their customers being happy. He explained to me how my service was guaranteed for a year and that they'd gladly come by to replace my toilet for the new one of purchased at no cost. They showed up on time, kept me updated throughout the day and finished the job quickly. Now I have a new functioning toilet so thank you! Re-update They misquoted me on the replacement of the 2nd toilet which I had them do at the same time as the other I had issues with. (told me it would be $120-130 and the other one was free of charge) and now charging me $248. Also the bathroom smells SO BAD now. It smells like sewer water.

do yourself a favor and steer clear of this company! not only does the never answer the phone but…read morethey tried to rack up charges on you that are unnecessary and will ignore your questions and calls intentionally so that they can continue to add late fees to your bill. Apart from that, they have absolutely no idea what they're doing and the owner , justin , has absolutely no idea how to run his company. They will have to come back five times to fix the same issue because they don't take enough time or care to fix it right the first time and they overcharge you crazy amounts!! WORST RAN COMPANY IVE EVER SEEN. All they care about is how much they can get out of you.. sad.

I am a Class A general contractor. I have used Bucci Plumbing many times, and always with the best…read moreresults. Although a smaller plumbing company, they are courteous, timely, fairly priced and do it right the first time. Never have I had a complaint. Further, I have referred Bucci Plumbing many times and have always received rave reviews from the person I referred Bucci to. Want great plumbing at a more than reasonable price, then call Bucci Plumbing. Bob Windsor Construction

One of my diamond earrings that I wear every single day went down the bathroom sink. Based on…read moreYelp reviews, I called Bucci plumbing for help He immediately told me not to run water down that sink, but I could only hope that my 8 year old granddaughter hadn't been in there to do just that. He told me that he would be here in about an hour and a half and that he would call 15 minutes before he arrived. He did call 15 minutes before arrival and he did arrive on time. He got my earring out, plus he solved a problem we were having in another sink. He didn't look for additional work----just solved the problems we had. He did a good job, was reasonable, and I would definitely call him again.