I made an appointment online to get my Real ID license. I walked in, saw a clerk immediately,…read morefilled out the form, got my application processed, and was out the door in 20 minutes. Fast, easy, friendly, professional service. I don't know how it could have been better. They did try to sell me a AAA Visa card, but that was not a problem! Five star rating!

NOT SO CUSTOMER FRIENDLY!…read more Friday Oct. 29 walk in to Peabody, MA branch, greeted at door and sent to CS. As I handed my AAA card & registration slip for renewal the young girl says "do you have an appointment?" I said NO, I did not know I had to have one! This person then states, "well you will have to come back tomorrow" I asked why? She said because I did not have an appointment. I looked around, AND I was THE ONLY PERSON IN THIS OFFICE! I said, "so you are not going to give me my registration? She smugly says "it will show paid but, I cannot process it, you will......tomorrow. I said I understand now, you have appointments but, THERE IS NOBODY HERE! Again, this person states, we have appointments every 10 minutes and that's policy, I cannot do it! So, as you might imagine I got VERY upset and said again, "there is nobody here and you can not process this for me? Answer, "NO" I said I will just cancel my AAA membership and she said OK Thank You in a smart a$$ tone of voice! I grabbed my paperwork and walked out. I called customer service 800 number and after being on hold 20 minutes, they told me "we don't know what individual branches have for their policies, really, this is now a franchise...NO.... So AAA 800 CS NO HELP! Still in the parking lot I decide to just go on RMV website and do it online, even after taking a day off work to get this done in person. We are now about 45 minutes later, I am still outside AAA office and NOT ONE person has entered that office since I walked out! As I am in the middle of renewing my REG online I receive an incoming call, it says AAA Peabody. So, I answer call and it is the branch manager Peter Simmons. Mr. Simmons says he is very sorry, that should have never happened. I said "you heard the situation?" He stated yes, and I said "you let me walk out anyway?" He said "you were upset so I let you go!" So, Peter tells me he pulled the person off the counter and told her she did not handle the situation correctly and that's not how we do business. I again, stated that I understand that you have a policy of making appointments, which I did NOT know when I showed up. I said "you office was completely empty, and has been for the 45 minutes I have been out front on the phone! Peter tells me he wants to make it right and to come back. I entered the office at 12:06pm at this point, and a very nice young lady (Anastasia) processed my registration in exactly FOUR MINUTES, I was out of there at 12:10pm! So, the first person I dealt with who could have processed my transaction in approximately 4 minutes decided on her own SHE WOULD PUNISH ME for not having an appointment, and make me come back another day to get my paperwork! THIS IS A PISS POOR POLICY and could have been easily avoided. Mr. Simmons said it was a bad decision on her part. This person walked by me and was obviously told to apologize but, as she apologized she added, "I was following policy" So, she still thinks she did the right thing, and I have no doubt she will pull this on other members! A person that was trained correctly, and actually cared about their members could have said: "I can do this for you because we are slow and nobody is waiting but, in the future please remember to make an appointment!" That is how I would have handled it! As a side note, I went on to AAA/reservations and the next available appointment was 2 weeks out! This office was a ghost town, and AAA needs to review their reservation system! THIS IS A 1 STAR FOR THAT CS PERSON ALONE, SHE DEFINITELY SHOULD FIND A NEW CAREER! 5 STARS FOR PETER SIMMONS CORRECTING THE ISSUE, AS I HAVE BEEN A MEMBER OF AAA FOR ABOUT 35 YEARS! Thank You Peter!

Fernanda at aaffordable insurance in Revere. She work with me so I can get a incredible rate, very…read morepatient, very knowledgeable.

Five Stars for sure!! Just switched my insurance over to A-Afordable Insurance and Julie…read moreMacDonald. I phoned in to compare my current coverage and was greeted very warmly by Julie. She was very knowledgeable and proficient. She explained to me how I could save by bundling my coverages that which I had with a few different agencies. She also reviewed my current policies and helped me with better more affordable coverages. Do yourself a favor and give Julie a call today, I am sure she can help you today. It is so refreshing to work with a true professional.

Was very happy with the service I received from Jeff himself and his employees…read more I had purchased a car out of state and they made the complicated process seem easy. My car was plated, registered and insured in an impressive time frame. Not to mention plates were hand delivered to my place of work by Jeff himself. 5/5 and will recommend.

i went there to buy insurance and they never got back to me which i am happy about because the…read morepolicy i have from amica saved me hundreds. thank you for being lazy.

This IS THE WORST agency I've EVER came into contact. I actually just had one of the owners (Robin)…read morehang up on me....pathetic! They clearly don't understand the meaning of "customer service" - do yourself a favor and RUN in the other direction. Do not allow these clowns to act on your behalf or you will lose out big time in mis-managed dollars being wasted on your behalf - without your knowledge. SCAM ARTISTS THE LOT OF THEM!!!!

i have had car insurance through this agency for years... anytime i have needed ANYTHING they were…read moreextremely helpful. i recently purchased a used car out of state & they held my hand through it all... even sent someone to the DMV for me!! love them just for that alone!! keep up the great work ladies!

My husband and I worked with Kaplansky via Arbella Insurance. Specifically we worked with Pam at…read morethe Chelmsford branch for the 2+years we had vehicles registered in MA. She was the pinnacle of professionalism, punctuality and no-nonsense communication. We especially appreciated her advice as we navigated the immigrant's journey of obtaining a US license and registration. She also helped to facilitate a title/ registration transfer from a family owned vehicle, saving us on fees and taxes, which we didn't even know was a thing. Overall, 10/10 to the Arbella-Kaplansky team. The rates are competitive; the service is excellent!!

Terrible customer service! Not helpful and didn't work in my interest to find the best rates!…read more Took days for someone to respond to an email. The agent sounded annoyed when I asked questions. Avoid at all costs.

Mark is your go to insurance guy! My partner and I moved to Massachusetts last year. Mark helped us…read morethrough all the RMV paperwork and helped us find very affordable policies. We just renewed our policies and he made the whole process effortless. They are a top notch group to work with!

I've had my car insurance under these folks since I learned to drive. My whole family does…read more Nice enough people work there. But I think their prices are too high with the competition these days. The internet ruined them.