I come here for my annual mammograms. They are super fast, in and out, no waiting around. They have…read morea separate waiting area for mammos with fresh coffee and a tv. The staff are very friendly and efficient. They provide great care!

June 21, 2026 I went to the Emergency room for severe abdominal pain. When the person came out that…read moredoes the registration she looked at me and said do you need something. Of course I need something if I am standing at the front waiting to be checked in. The staff was non compassionate and rude. The triage nurse was the only person that was pleasant. She was great. My blood pressure was dangerously high higher than it has ever been and I was getting a massive headache. I typically do not have high blood pressure and I am not on any medicine for high blood pressure. I was sent back out to the waiting room where I waited an hour. No one was taken back in the waiting area during that hour. I understand that sometimes you have to wait a while. I was getting worried about my symptoms as I had a bowel blockage last year, it felt like a blockage and even during last year my blood pressure was not even close to what is was the night I cam to the ER. I went up to tell the registration desk that I needed to leave and go somewhere else that I felt like it was getting worse . The said okay and I went to another ER for treatment. When I contacted Ohio Health to make a complaint I was told that the lead of the ER would contact me. It has been 11 days no contact from anyone. This is a place that I will never go to on my own ever again!! Very disappointing

They called me to schedule a follow up to an ER visit. No one informed me that their office moved…read moreas Google/Apple Maps still shows the old address, where my previous visit was. I call to get the new address and tell them I'll be late subsequently. I was told they'll let the Dr. know. In traffic it took 30 mins to arrive. I was just told that I was late and Dr. Spiess has left for the day. Just frustrated that they called me and now I'm gonna have to pay a no show fee to a place I would have never scheduled had I known how far they had moved to from me.

Catherine Spiess is the worst Dr. I have ever had the misfortune to experience. She misdiagnosed my…read moreproblem and belittled me for thinking there was something amiss with my physiology. My second opinion doctor said I was right to get my skin looked at but the issue was not what Dr. Spiess said it was and that's why the medicine she gave me was ineffective. She made me feel like a number or a paycheck and not a patient who deserved to be treated like a human. Avoid this doctor at all costs!

A bit far for me, but affiliated with my doctor. In a nice medical center off Maine…read more Great service and professional care from start to finish. Check-in was easy; they got me a little early, the doctor was patient and explained everything and answered my questions. Thankfully, it was nothing serious, but urgent care is handy if you can't get to the doctor and don't wanna go to the emergency room, so it fit my needs.

I've worked in 3 states, lived in 3 countries, so I've seen a lot of things. In that time, I've…read morehad my share of experiences in hospitals & ER's. Of course, there is always room for improvement with anything. Everybody did the best they could with ever-dwindling resources. That means a lot! Every member of the nursing staff, dietary staff, medical staff, and billing dept should be applauded for their genuine efforts to make the best of a bad situation. Of course, there are ALWAYS things they could do better. Instead of focusing on what they did wrong, try magnifying what they did RIGHT! Proverbs 16:24 "Gracious words are like a honeycomb, sweetness to the soul and health to the body." Proverbs 15:1 "A soft answer turns away wrath, but a harsh word stirs up anger." The highest award a nurse can receive is the Florence Nightingale medal. No positive change was ever effectuated by hateful rhetoric. Just remember that a diamond is coal that survived the pressure...

Wildly unethical billing practices. They regularly bill "establishing care" visits (i.e. your first…read morewellness visit with a new primary care doctor) as non-preventative care, so that you have to pay your insurance a co-pay or co-insurance, rather than as preventative care. I called to dispute this coding and was informed that this is indeed how they bill your first annual physical. They also suggested that this was partly due to my reporting pre-existing conditions. This means that every first annual physical you do at this practice gets billed as non-preventative care if you mention pre-existing conditions. I have had multiple "establishing care" appointments with new primary care doctors and this is the first one that billed my insurance as non-preventative care. I don't understand why they would do this when they are getting paid by my insurance either way, the only difference is that I, the patient, have to pay almost $200 myself, instead of my insurance covering all the costs. It shows how little this medical practice actually cares about their patients. Note: This pertains to the primary care clinic in Hilliard, but I assume the practices are the same across locations.