I cannot speak highly enough about The Erin Caraway Group. The service, knowledge and attention to…read moredetail was impeccable. Buying a new home can be stressful and very overwhelming at times, but the ECG made my buying experience outstanding. I challenge another firm to preform at the level The Erin Caraway Group preforms. For future purchases, interviewing other real estate groups would be a waste of time! The Erin Caraway Group has my business so long as I'm buying!!!! Casey Fischbeck

After calling and setting an appointment, I get a no-call/no-show. I took off work early and…read moreworked really hard to make sure everything was as ready as it could be only to be stood up with no notice. I guess my house wasn't worth the effort. Taking my business elsewhere.

It took 5 days for them to answer their phone to even try to get an appointment. Then you have to…read moreapply online to even get an appointment. They're not that special. There's a thousand other property management groups in New Braunfels who WILL meet with you.

Avoid this business! I recently learned this "company" will now allow a WWII Veteran in bad health…read moreto break his lease early after leasing for five years. He requires constant care and has been advised to move to assisted care. He is 94!! These people want upwards of $2000 even though the property was left spotless and a renter was found instantly. Stay away! Robert Janzen

Working with Shannon Nguyen Denney and Keller Williams was absolutely amazing! We thoroughly…read moreresearched agents and brokers in our area and both Shannon and Keller Williams stood out to us. We wanted to work with someone we could trust to sell the first home my husband and I purchased together. The time she took to explain the process, prepare our home with a stager and promote our home listing was top notch. The photos were out of this world! Shannon worked with us every step of the way and answered every question we had immediately. She always kept us informed during every stage. We had some difficult moments and Shannon was able to help us move forward with ease, negotiate and go above and beyond the call of duty! Most homes in our neighborhood were on the market 4+ months but with Shannon, we were able to get our home under contract in under a month! We could not be happier with the final sell price and experience. We couldn't have done it without her!

My family & I made the choice to move from California to the beautiful state of Texas a few months…read moreago! We went into the whole home buying process completely blind. We didn't even know what our step 1 was!! Knowing Keller Williams is a reputable company, we browsed through the agent profiles and found Brandy Bagnall!! She stated in her profile that she has worked with families looking to buy from out of state and was willing to help us out "virtually" during the process. From sending us new listings to zoom tours and right down to our closing process, Brandy was there to help guide us. We are homeowners now, and owe a big thank you to Brandy for all of her help with the whole process. If you are in need of a friendly, knowledgeable Realtor, we would strongly recommend Brandy Bagnall @ Keller Williams Heritage - New Braunfels!!!

We have worked with Megan Tatum over the past several months. She went above and beyond with her…read morecustomer service and assistance during our relocation.

Joshua Helton and team at this office have been fantastic to work with. For my rental properties…read moreint he area, they helped go the extra mile to handle some tricky topics in additional to ensuring that all regular affairs were taken care off in a prompt manner!

If i could give this place a ZERO i would! I don't even…read moreknow where to start with this company. The communication is HORRIBLE, they have not called me once and call my relator and say they have talked to me when in fact not once they have. They told my relator that they spoke with me BEFORE they charged me the fee about the move in date being a certain date and when in fact they NEVER called me, cause if they would have i would cancel the application and take it somewhere else. but instead they processed 2 fees and wont make any adjustments and are super disrespectful and rude. I was willing to switch my move in date but couldn't meet them exactly where they wanted due to ZERO communication. I'm so frustrated with the communication and lack of morals or empathy. Clearly lots of things need to change due to the fact you only are rated 1 star (if that). I actually overall happy to not deal with this terrible place for a long term.

Our community had them as a property management company before they got out of the property…read moremanagement business. Rude employees, shady business practices, and you do not get the level of service for the money paid. Use someone else...

Caveat: I am purposely leaving out the names of the individuals representing their respective…read morecompanies for whom I'm calling out, in case this debacle leads to litigation. I live in the Preston Estates development in New Braunfels. My home is located in the lowest part of the neighborhood and abuts a culvert in the front yard. According to the City of New Braunfels engineer, the culvert/sidewalk was constructed in April 2018 and had a 2 year warranty from the city, which ended in April 2020. The construction on my Armadillo home was completed in May 2020 and I moved in, August 2020. Loosely translated, the city signed off on the culvert before my home was completed. Within a month of my moving in (9/2020), we had heavy rainfall which caused my front yard to start eroding and sliding into the culvert area (see pic). I'd notified the Armadillo Homes warranty rep. by text and sent an email to the HOA, apprising them of the land slippage. The HOA responded by notifying me the developer was redoing the drainage -- but was waiting for city approval -- and the builder did absolutely nothing. There was even mention in the 11/2020 HOA annual meeting Q&A, that I was requesting a concrete wall built to mitigate erosion. After waiting for months with no progress or remedy, I had a wing wall built in front of my property in March 2021 at my expense (see pic) -- off the existing culvert wall. On May 1, 2021, we had a flash flood which overflowed the culvert, washed out the replaced dirt behind the wing wall (see pic), flooded my front yard and came within inches of my home (see pic outside bedroom window). Fortunately for me, this happened during the day and I had the presence of mind to take pictures! After the flood, I'd sent pictures and emails to the HOA, The City of New Braunfels, Armadillo...no one would give me any contact information for the developer. After the flood, the city and HMT had sent representatives out to my property to check the situation out. The city tried to convince me that this was a once in 100 year event. I asked if I would now be immune from flooding for the next 99 years and three months. No response. I also made sure to send the city engineer pics of the culvert overflow when we had heavy rains on 5/30.2021 (see pic). When the company principals for HMT showed up to scout the flood issue/damage, one looked me in the eye, pointed at me, and said "Don't worry, we're gonna take care of you." The gentleman who said that no longer takes my phone calls. To be fair, HMT has demonstrated courteous and friendly bedside manner, but judging by results, well...I'm being played like a fiddle. At some point late in 2021, HMT sent a survey crew to my neighborhood to check the elevations and existing drainage channels. I'd found out at a later date from the city engineer, that HMT had "miscalculated" drainage evacuation for the neighborhood, but the city had received no plans for resolution of the issue. Every time I'd contacted HMT by phone, I was assured that they're working on plans to rework the drainage issue. I kept checking with the city engineer to find out if plans were submitted. I had an interesting call with HMT on March 4th, 2022. During the call, the gentleman I spoke with, intimated to me that the cost of repairs would be no less than $300,000. He actually asked me if I'd consider a buyout of my home and I responded that I wasn't interested and just wanted someone to remedy the issue. That was my last communication with HMT. In an effort to protect myself as much as I can from further flood damage, I'd added an addition to the wing wall (see pic) a couple weeks ago so I have less of a steep angle from yard overflow and the wing wall also protects my front yard from the rapid flow through the culvert, which is directly facing my front yard. I've been also feverishly trying to get plants started to establish a root structure, to help mitigate the effects of flood overflow. I wrote this review because I've finally had enough of dealing with shoddy workmanship -- on more than just this issue -- but if a company and their representatives don't care about hanging me out to dry, I'm happy to return the favor.

Excellent survey experience! The crew that came out (John was the crew chief) to mark up my…read moreproperty were very knowledgeable and courteous. They marked everything up I asked and made it very obvious and walked me around showing what and were everything was. Great company will definitely recommend!

We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

From the owner: Hiring a property manager is almost as easy as just turning over the keys and collecting a check…read moreeach month:) We would handle every aspect from finding a great tenant for your home, getting them settled in, and making sure everything goes smooth during their lease. We provide on demand pest control, and HVAC air filters for all of our properties, at no cost to you. Rent is collected electronically through a PM software called Appfolio which allows tenants to submit maintenance requests and communicate with us through the software. Owners also have access to the software so they can submit requests, download monthly and annual statements, and communicate with us as well. We try to keep our fees simple and all inclusive, without any of the junk fees that some management companies charge. Our in-house maintenance team can handle most repairs, and at a cost usually significantly less than hiring a third party vendor. But we do have relationships with area vendors if the issue is something our team is not licensed or trained to complete. There are many choices when it comes to choosing a property management company, so we appreciate you considering ours. It's a great compliment when someone trusts us to look after such a valuable asset, and we don't take that responsibility lightly.

Eric did a terrific job representing us in purchasing our new home. He was very knowledgeable,…read moreresponsive and patient. Than you Eric and KW!

Eric, was our realtor on our new build in Harvest Hills. During the build process, Eric was with…read moreus at every step and was integral part in ensuring the house was completed to our satisfaction. His keen eye and attention to detail helped spot potential issues during the framing & final walk-throughs. At the closing, Eric explained in full detail the documents we were signing and worked with the lender to help get us the best deal possible. I HIGHLY recommend Eric as you Realtor.