Jenny is the best!…read more The most important thing to me in this type of interaction is communication. Of the FIVE Astoria realtors I called, emailed, and filled out forms for, Jenny is the only one who reached out to me. I know the dead of winter isn't the best time to look for a place but... She showed me a couple places I wasn't wild about but then we walked to the other end of the neighborhood to check out one that wasn't on the market yet due to renovations. We met the building owner that day. I signed a lease soon after, and she was there helping throughout the entire process! Highly recommended!

I'm surprised to see the glowing reviews on here of Jenny. It feels like we're almost talking about…read moretwo different people. I met with Jenny during a recent apartment search, which was in the first week of the month (specifically, we met on the 3rd). I was seeking an apartment for the following month. After showing me one apartment that I didn't love, I felt like she pressured me to like it more -- telling me how perfect the landlords were, how I wouldn't find anything else like it, harping on features that ultimately didn't matter to me. It was incredibly awkward, and I found myself repeating that it's simply a matter of preference. It turned out that this was one of two apartments she had available at the time; the other was in a completely different location than where I had wanted. After this, she told me that I had started my search for an apartment too late, and that most apartments for the following month were already rented by now. As someone that was needing to find an apartment during the busy summer season, this was a stressful thing to hear. I ended up quickly finding an apartment with the next broker I met with. More importantly, though, were the vast number of apartments that became available throughout the week and the month. (Of course it wasn't too late to find a place on the 3rd, how could I have believed this?) While I don't like writing negative reviews of people in the neighborhood, I'm posting this in hopes that anyone with a similar experience will take it with a grain of salt. There are so many apartments in Astoria and in NYC overall. Don't let anyone rush your search. An apartment is a personal and important decision. And most importantly: your options are not constrained, regardless of what you're told.

I had a studio apt that belongs to a relative that needed to rented out asap and my days and nights…read moreof trying to personally find a tenant without a real estate company is long gone . Very professional and courtesy is how I would describe my dealing with modern spaces Astoria and I didn't even have to go in person to their office . Had email all the info and made a call , had the keys dropped off and in less then a week the apt was rented out at the price listed . Glad I used this company and not the previous route which consumed too much time and got a bad tenant. 4.5 stars on my yelp meter .

I was in contact with Spiro Maravegias for an apartment in Astoria. I actually wanted to see a…read morecouple more places before making my final decision this weekend, so this came right on time. We made the appointment for 4:15pm at 11am this morning. In less than 5 hours to view the apartment, it increased $100 dollars. I thought it may have been an error. No word from Spito Maravegias. After viewing the apartment, I ask for an application. Spiro Maravegias response was "this is the thing" and gave a huff as Spiro Maravegias asked "what is your credit score" as if he premeditated a disappointment. I was ten points below. Spiro Maravegias asked did we spoke about it, "No we did not" was my reply. Nor was it in the description. Spiro Maravegias gave a sad voice and said "well sorry". I dismissed myself by saying have a good day feeling utterly insane for coming. Totally fine. But he didn't bother to say; he would get back in touch if there are other opportunities, if anything comes up, sole guarantee or whatever its called. etc. Why would you invite someone to the viewing without that information. ( Secondly, did you raise the asking price LAST MINUTE, that was beyond strange). Photos for proof below that it was changed in a matter of an hour or so. Better communication and create a better approach when you assume something is up not to your standards.

Terrible broker. Completely unresponsive. Seemed so bothered that she had to show an apartment …read more Zero help from Mina. Apartment hunting is hard enough in NYC, don't work with a broker who makes you want to tear your hair out. I'd give zero stars if I could.

This is a challenging review to write because i was working with an agent on a set of particular…read moreapartments of interest, and things just didn't get off to a smooth start. I decided to be patient and thought maybe the person just needed a few moments to collect themselves and get it together. We all have those days and sometimes we just need some fresh air or a cup of coffee to really get back in the "professional zone". So I was really giving this person the benefit of the doubt, and didn't voice my concerns out of common courtesy. It was so hard when my original review was going to be 3/4 stars prior to all the hiccups i experienced, but I decided it was best to be honest with my experience and go with a 1 star rating/review. It wouldn't be fair to me, and it wouldn't be fair to any future potential prospects to go through a similar experience. To be clear about my experiences, the agent i was working with came off extremely unprofessional and even after providing the additional time and my stance on exactly what i was looking for, the person still failed to deliver. I am not sure if someone like this could ever be saved because it is apparent this person has been operating like this for some time now (over a decade), and we all know people seldom ever change. I don't think the bad habits this agent exhibits will ever change. At the end of the day, i was just in shock the person wanted 50% of the security deposit (their commission) for work that was barely performed. I understand the agent's primary client is the owner/developer who owns the empty unit that has to be filled. I totally get that, and that makes me a secondary client, but i am paying you tons of money (50% of the security deposit) to do something so basic as being a tour guide, i expect nothing but a stellar performance. In addition, with what i am paying out of pocket, i expect the agent to treat me as a competing primary client. The person failed to deliver on something so basic. It is similar to an Amazon employee delivering groceries and messing that up. How basic can it be to take grocery items from location A and drop it off at location B? Anyone with a junior high school diploma can do it. No one is asking anyone for their college thesis, or to write a dissertation, or to find a cure for cancer. Just asking for someone to be a simple tour guide and get 50% commission off of something so simple. I would have so much respect for the agent if they were upfront and said: Look, I don't want to do any work but I want 50% commission. I want to do the least amount of work humanly possible. I totally get it. I understand brutal honesty and respect that. It is appreciated, but it didn't even get that far. The picture the agent posted on Yelp that has the caption: THE SKYS THE LIMIT truly kills me. Clearly, the agent's customer service skills didn't have the same outlook because it was the furthest thing from reaching the sky. It was just below F grade level customer service. Just disappointing to see someone screw up on the basics, and i won't be utilizing their services again. The agent must be closing tons of sales in this pandemic and cashing in on 25K plus a month for me to receive unprofessional treatment. A word of advice: PROCEED WITH CAUTION!

Vickie is the shadiest "business woman" I have ever encountered. Despite her being over 30 mins…read morelate to the showing we'd scheduled, I quickly forgot when she showed me an apartment that was exactly what we wanted. We applied for the apartment and were approved within 24 hours. I even gave up a non-refundable deposit on another apartment because this one was worth it. Unfortunately, I was completely fooled by her facade -- she is a bonafide LIAR. A few days later (two days before lease signing) I received a text from Vickie that the tenant and his wife were supposedly getting a divorce and that he wasn't leaving until July (I needed a June 1st start date). She promised an interim move to an apartment across the street, but every time I tried to meet with her to finalize things there was some excuse, and it got to the point where she would only answer texts (sometimes) but never answer calls. She continued to lead me on for three weeks and left me in a very vulnerable situation (pretended she was going to show me another property, only to never respond about an appointment time) and even got to the point where July turned into August for the current tenant's move out date. Days before I needed to move I found another broker who was absolutely awesome and ended up finding us an even better apartment ASAP! To top it off, a few days later I saw that the apartment was posted on streateasy (for a higher price then Vickie told us it was...hmmm) and asked her for the application fee back, and let her know that we were not happy with her dishonesty -- she should have never showed us an apartment that wasn't available. She then tried to accuse me of "vanishing" when I had proof of all of our text conversations (since she wouldn't answer the phone), and even tried an excuse about her phone being broken. I had seen other reviews about Vickie's questionable (to put it nicely) practices, but her reply to them made it seem like they were just unreasonable or disgruntled customers. I should have believed what I read in the first place. I hope Vickie learns that it is not okay to treat people like this. STAY FAR AWAY!

This review is based on our terrible experience with Sharon Frances. She knew that the apartment we…read morewere moving into had been previously infested with bedbugs, however, she told us to our face that it never had a problem. We signed the lease and our first night there I was bitten. I had a severe allergic reaction to the bite and ended up in the ER. We ended up moving out within the week. After all this she tried to get us to sign a liability release form but by then we had learned about the bedbug disclosure act and used it to take them and the management company, Allioni, to court. She and this company are completely dishonest. Our ordeal with her was traumatic and expensive and I advise everyone to avoid this company entirely.

When I cold-called the Agency looking for a realtor, they assigned me to Laura Merrill to help buy…read morean apartment for our daughter (student in NYC). Laura was incredible. She set up 23 (yes - twenty-three) viewings for me in a 3 day weekend and ran around with me the whole time. Kept her cool even when the showing realtor was late once and one time we couldn't get into an apartment. Helped me through the whole buying process - especially the paperwork to get into a co-op. Can't recommend her highly enough. Thank you Laura!

The agents they have are good(some), but the company as a whole is not good. I worked there..In…read more2024 they had a mass exodus of over 70 agents and they advertise they have 146 agents but only have 60 agents. If you look it at all these reviews most of the agents are gone... as well they also only have about three reviews this year

Great management company and Kathy is a Gem. They also have some of the most sought after…read moreapartments in Prime Astoria.

30-17 34th Street (one of TK's buildings), is fuming with smoke. The old boiler is broken and needs…read moreto be replaced. We are unable to even have our windows open. They need to replace the boiler.

Imagine looking for an apartment and being bullied by a company for not automatically jumping on…read morethe first thing they show you? Then, letting them know you would like to continue looking at other options and being sent an email saying there are far more of them than you....Lauren Silver, your threats are disgusting. No one is entitled to making a rushed decision because you all are so money hungry for broker fees!

A very good real estate company in Astoria that got my vacant apt rented less then a week after…read moregiving them the listing. Friendly courtesy staff that do all the paper work which includes taking pics of apt , listing all specifications, price for rent per month , etc. I had a few request , no pets , no smoker and no sublets to others and they found me the perfect tenant in 3 days . Would not hesitate to use Astoria realty again for finding me good tenants when one of my apts become available.

Thanks, Metroline for your quick turnaround in renting an apartment and your commitment to client…read moreservice.

I worked with John who was very responsive and made sure that I felt comfortable at all steps of…read morethe process renting my apartment. So responsive in fact that he would let me know when he *wouldn't* be available so I didn't think he was ignoring me. I really appreciated the level of customer service he gave, even though I'm not the one who hired him - it was the landlord.

I cannot recommend Craig Paulson highly enough!…read more I was going through a very challenging personal situation when I started my apartment search, and Craig treated me with immense kindness, empathy, and respect from day one. He went above and beyond to show me a lovely apartment in Brooklyn--complete with a private backyard--owned by a wonderful mother-and-son landlord team. But what truly set Craig apart was his dedication: he was quick in responding to communications and stuck with me through the entire application process, guiding me through every detail until the keys were in my hand. His professionalism, patience, and genuine care turned a stressful time into a successful move. I am incredibly grateful for everything he did for me. If you need a real estate broker who is not only dedicated and sharp but truly cares about his clients as human beings, look no further than Craig Paulson!

We had the pleasure of working with Craig Paulson recently on an apartment search for my 21 year…read moreold daughter and friend. Craig was amazing. He spent a whole day with the girls on a search for the perfect apartment and neighborhood. They truly found it In the Upper West Side of Manhattan. The rental process was not easy but Craig stuck with it and did a ton of work behind the scenes to secure the property. The girls are so happy and so are the parents. Craig also made their day of apartment hunting super fun for them complete with a ride through the streets and park on City Bikes. I highly recommend Craig for any of your real estate needs.