Excellent sale price on Goldenear Speakers Triton 2+. A repeat customer who has purchased a full Goldenear hometheater system. read more

We've used Stereo East for several years to provide home security services. We purchased a new home and the builder had used them to "pre-wire" the home for Internet and TV. Anthony with Stereo East helped get the existing wiring setup for use, added a couple of extra ethernet drops and wall mounts for two of the TVs. Exceptional service from the entire team at Stereo East. We ended up replacing one of our TVs and Anthony was able to handle everything over the phone and their pricing was within 50 cents of the best price I could find online. If you need home entertainment equipment or installation, you need to contact Stereo East! read more

Highest Recommendation! I needed to replace a damaged B&W speaker that was no longer made and nearly impossible to find. After searching everywhere for a single replacement speaker I called and spoke to Anthony and ended up buying a pair they still had in stock ! A very nice store and the staff could not have been more professional. read more

Best customer and technical service anywhere!!!! I've been doing business with Stereo East since 2012 starting with my media room install. They helped when our house was struck by lightning, and when our house flooded during the polar vortex. Every time we've had any issue, they come and when they leave, the issue is resolved. One of the greatest testaments to any business is the ability to retain people, and starting with Anthony and Ray, their team has been the same throughout. They have my highest recommendation!!! read more

I've been a loyal customer for years but customer service here has take a turn for the worst. I inquired about a product about 5 times over a month long period and was told a sales manager named Randy would contact me. It never happened. Instead, upon calling back myself found out they had just sold the product. I passed up several opportunities waiting for their product and trusting their word. I was told they sold it to someone who had bought more product. Customer Service has clearly been sacrificed for profit. Go to Nebraska Furniture Mart as you'll save money for the same level of customer service. Update: I received a threatening call from someone named Anthony from the business shortly after posting this review. He told me that they intended on giving me a 30% discount on another unit, which is still more than I was quoted for the original product, but that after posting this review they no longer would. I again reiterate my complaint and will be going to the BBB after the call. read more

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Great selection of home theater furniture and equipment. We came in wanting to replace our media room chairs. Kevin provided top-notch customer service and did everything to make sure we were satisfied and happy. Delivery guys were on-time, polite, and professional throughout. I highly recommend Stereo East for equipment and furniture. read more

Built a custom made home theatre at our home The 4 seats from Steteo East are the worst part 3 of them have had various issues, one has never worked right What's worse is, getting SE to support them. Warranty coverage is short and they will argue with you about charges. Had these chairs about 2 year, won't be buying their replacement at SE. Update: As you can see below, a leader at SE has responded and indeed - we were contacted by a service representative about 8 hrs after sending this and leaving a voicemail. We exchanged more voicemails today after we could not connect. My hope is that we can connect tomorrow. Although this only works to confirm my broader issues with Stereo East. I've only met 1 support contact they have. Caesar. He's a nice young man, but I don't know how I'd set one young man to support the 5th largest metro. In my world, ongoing support is as important as the initial purchase when it comes to customer satisfaction. SE's lack of an robust ongoing support model, should tell you everything you need to know. Stay away read more

Stereo East installed our new media room and it is truly a Five Star installation. This is our third media room and the very best of all! The audio/video equipment is spectacular. Anthony and staff were very nice and accommodating. We highly recommend this great company! read more

Have been working with Stereo East for a number of years through a number of upgrades. While I really like the equipment selected and the install work they do, it is the customer service after purchase that really stands out. All electronic systems can be finicky, when finicky happens they are here quick to fix it if cannot correct it over the phone. Great service. read more

I will typically pay a premium for services / products , but expect value and customer service. SE designed, sold, and installed complete distributed A/V system in new home build inside / out 3.5 years ago. The system needs service calls multiple times per year. Several new components sold have already failed. They will charge $100 s to send a tech to review the problem. My recommendation is save money and don't pay the premium cost becomes you DO NOT get premium customer service but you do get premium upselling. read more

I recently had the pleasure of attending Stereo East Mardi Gras Party. I was pleasantly surprised by all that they had available. The staff was extremely knowledgable, and they had more things to offer than I even knew to ask for. We will definitely be working with them as we upgrade our entertainment system this Summer. read more

We live in abilene and are doing a home theatre. My husband and I went all over the metroplex researching and talking to tons of people in different places. Kevin was awesome. We decided on using them. He has been working with us and answering question for over a year. We came today to pick up our speakers. It is a great pace. If you are in the market for speakers this is the place. read more

Was having difficulty with the Control4 remote after 9 months, contacted David Butler at 10:00am, they pushed a new firmware update (but that didn't work), and then they sent a technician to the house by 1:00pm the very same day. Everything is now working perfectly at 1:45pm. I want to thank David and his technician for the excellent service. I strongly encourage everyone to consider Stereo East when looking at upgrading or installing new equipment. read more

Stereo East did the pre-wiring for my house for networking and Stereo/AV. Once I closed I had them come out and set up my TV's, wireless networking and media room. They did a great job. Anthony on the sales team did a fantastic job working with me and my wife on our selections, and didn't try to 'oversell' us. He's very competent in the latest A/V and wireless technologies and is diligent on the post-install follow through (which a lot of sales professionals forsake). I'm overall pleased with my experience with Anthony and the Stereo East team and I'd certainly utilize their services on my next home build if the opportunity arises. read more

Great home theater store with a friendly staff Kevin Sullivan who works there was very helpful and knowledgeable definitely ask for him if you go in! read more

So i got stuck with dealing with this company after buying a new build home. They provided me a deal on wiring. $150 dollars for wiring and for each speaker. The sales people here don't really have the technical knowledge. They tried to use laymen terms for something I explicitly asked a technical question. He should have been more upfront and found someone who knew the answer. Regardless, I moved forward because the first sales person I had dealt with wasn't a complete idiot. After, forking them over $3,000. They promised me to mount my TV following the Friday i moved in. Unfortunately, the sales person had forgot to schedule me in. I had to call David the "VP" here to get this corrected. From my overall experience they are more concerned for someone who have bigger projects. I do have a bigger project priced at $10,000 from them; but at this point i don't seem like i want to deal with these people. Some of their sales people here seem like they don't really care. It seems like my $3000 is a small drop in the bucket. Additionally, after i had signed the contract i was in the lobby and one of their random sales associate insinuated that I was difficult. I might be difficult but i'm being very careful what they decide to charge me for because i'm not an idiot. I was trying carefully audit each of their line items and having one of their sales associate remove and add items from the list and making sure that it was appropriate. They tried to charge me $300 for a Sanus articulating TV mount. I ended up going to Costco and got the same one for $120. Regardless, they did charge me $900 for labor. That meant two people for 7-8 hours. Also, look out for cables. I would ask them to get a list of the cables. One of the line items is $200 worth of cables. There are definately lots of cables needed but it labor is $900; you should at least not gouge me for cables. I definately didn't get $200 worth of hdmi and ethernet cables. He actually gave me these 12" short cables. I got charged $90 for a gigabit router. You can get one of those everywhere for $50-60 bucks. I don't appreciate being charged the over head twice when the sales people are just trying to make an extra buck. A word of advice. I would also carefully take notes during each meeting. What they promise to sell you is a little more than they can deliver you. One sales person from the intial meeting might promise you something and in the end you're not going to get what you two discussed and designed. When it came time to installation At least one of their technicians is professional I know David their VP reads this. If i was him i would fire majority of their sales staff. Some of them are old and don't really know what they're often talking about. They should realize that if they want to stay in business they have market themselves differently to a different generation. What they do is a commodity and they shouldn't be paid commission. Instead they should focus on providing selling an experience and make sure you provide more consistent customer service; otherwise, they'll become the next Radioshack. Here are some good things that they are good at. Their products are as they promised worked out well. Control4 is alright. I don't like how i don't have control over it though. Next time i'll probably just install a Logitech harmony remote myself. Additionally, their sales folks are pretty responsive for the most part; at least in the beginning. They answer emails pretty quickly. Overall, not sure i want to go back. I asked for a simple visit and they want to charge me something that would take 20 minutes to do. I don't like being nickled and dimed especially if i end up spending 9-10k with them. read more

After reading these reviews, I wonder if there is not two different companies at Stereo East...4 years ago we built a home and Stereo East installed our network, TV's, audio etc etc. Steve, forgot his last name, was very professional and their proposal was competitive. Not the cheapest, but competitive. I had No problems with their work and was treated professionally throughout the entire process. Now fast forward 4 years to now. I purchased Direct TV, which meant we needed to utilize the coax cables in our network. Last Thursday When the Direct TV installer started the installation, he was unable to find any coax cabling. I reviewed my 4 year old stereo east invoice and it showed coax cable installed. So I called Stereo East, just to see if we could get someone here to install everything. The person who answered the phone, talked me through the install, but there were still questions. The following Tuesday 9/20/16 Stereo East sent a technician over and he walked me through the network. Everything had been installed to specs and it was the Direct TV technician who had made all the mistakes. So, for me, I think Stereo East is a very professional outfit and they genuinely care about their customers. read more

Had a great experience. Very professional install and I recommended equipment have worked great. I've used them twice now, and appreciate their help. Equipment price was matched to Best Buy special, My attempt to save cash with an Internet TV purchase was an epic fail, and the technician caught the screen damage I probably would not have caught until too late. Luckily SE had the model in stock and I was able to complete the install (returned broken one for a refund from AMAZON). Thanks! read more

I settled on Stereo East to install all the equipment in my home theater as well as the other TVs in my house. Technologically I felt they had the most knowledge about the various products. That however is really where the fun stopped. Here was my experience summed up: 1. Service - Once they got the deposit, that disappeared. They didn't respond to requests, whether via phone or email, for more information or clarity. 2. Equipment - I asked them what would be the best equipment for each room, especially around size of TV. When they installed the TV however it was way too small. They even acknowledged it was too small but wanted to charge me an additional $800 above the cost of a bigger TV for a re-stocking fee. Mind you I paid over $!5,000 for the whole package so you think they would be a bit more catering. I also had them install some home automation (Control 4). Unfortunately they did not setup the Control 4 correctly so when it came time to using it, the controller constantly skipped channels and in general was very difficult to use. When I called and asked them about it, their answer was "it will fix itself once you break it in." Needless to say I hired another company to finish all the home automation (inifinity audio video solutions). They were WAY better than Stereo East in their service and hands on help. I would strongly encourage you to seek a different provider for a media room or home automation. read more

WORST. EXPERIENCE. EVER. I went into the store approximately a month ago and was shown around the showroom by Darrell. Once he found out that I recently purchased a new home and was looking to furnish my home theater room from scratch, he recommended that he come out personally to perform a site survey. I agreed, and he came out a few days later the morning of 3/4. It's important that I mention that I took time out of my work day for this visit. Having had several site surveys performed by home theater companies over the past month or so, Darrell's visit was pretty consistent with the competitors...to a point. That point being that it is clearly evident that Stereo East's agenda is to push SONY SONY SONY. That is obviously where their bread is buttered. That aside, Darrell concluded his visit and agreed to contact me in a "few days" with the proposal. Two days later (3/6), I went into the store because of their Home Technology Expo sale they had been talking up. They had the Sony XBR-55X850A 4K TV on sale for $999, which I thought was a good deal...even for an outdated model. Unfortunately, someone was purchasing the last one just as I walked into the store. So, I asked if they would be willing to sell the floor display. A sales representative went to check and eventually came out and said that they would sell it for $799. However, since it was the floor model, they STRONGLY RECOMMENDED that they deliver it...for "only" $99. I politely declined the delivery as I live only a few minutes away and have plenty of cargo space in my vehicle. The sales rep stated that he didn't know if they would sell it if I didn't let them deliver it. I told them that if they were so insistent upon delivering it, they would have to do so at no charge to me. The sales representative left and then sent Darrell over, who promptly repeated everything the previous representative just said...as if it would have a different meaning coming from him. It didn't. I told him the exact same thing and said they would be losing a sale if they continued trying to force me to purchase an unnecessary delivery service. At this time, Darrell became downright rude and hostile, telling me how his manager wasn't going to do it, so on and so forth. I politely asked for him to discuss it with his manager, and Darrell refused, stating that he has "learned what his manager will and won't do" and that he knows better than to even approach him with that. Fine. I asked to speak to the manager myself, and Darrell very reluctantly went to supposedly get him. Several minutes later, Darrell came back and said that the manager will only sell it to me if I wait three days to pick up the TV (but pay immediately) to allow them time to package it in a way that they're comfortable with. Ready to just be done with the situation, I agreed, paid, and left. Three days later, as agreed, I went into the store to pick up the TV. I saw Darrell there in a conference room working with another customer on a proposal, but mine still wasn't ready. Even one of his colleagues was making comments about the fact that my proposal wasn't done yet. Darrell promised to be in touch "soon." Well, that was approximately three weeks ago and I have STILL not heard from Darrell or anyone over at Stereo East. Every other company has done a site survey and had a proposal to me within 3-5 business days at the most. Stereo East obviously does not want my business, and that's fine because they certainly won't be getting (any more of) it at this point. I am beyond furious that they wasted my time during a work day for absolutely nothing. There are lots of people building houses in my community and approximately 75% of them have home theaters. I will be sure to tell them about my experience with Stereo LEAST and advise them to choose ANYONE but them. read more

The Stereo East Team came in and set up my Theatre room in just a few hours and their professionalism and cleanliness didn't go unnoticed. I'd highly recommend these guys. read more