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    Stereoland

    3.9 (14 reviews)
    Closed 10:00 am - 8:00 pm

    Services - Stereoland

    Home theater calibration

    TV mounting

    Stereoland Photos

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    Ask the Community - Stereoland

    Lg Electronics

    Lg Electronics

    1.0
    (4 reviews)

    Needed to return a wall mounting bracket for a TV. I filled out the Return Item form on the LG…read morewebsite and received an email saying I should expect a return shipping label in 24-48 hours. After 3 days and no label, I emailed asking for an update. I received a text instead asking for all of the information that can be found in my account. They also asked me to send a picture of the item I needed to return. I sent them the information but received no reply Called their "live operator" number and got a chat bot instead. Again I sent all the info for the item order including the tracking number for the return. Spent an hour online then was told the bot couldn't help me and was given a link to the "live operator chat" (pretty sure it was a bot again.) Gave all the information again and after sending 45 minutes with this one was told my original request for a shipping label was "not processed" and a new request was being submitted and that I would get an email within 48 hours to verify the request and another 3-5 days to get the shipping label. I have little faith they will get it right this time either. How does a company stay in business with this level of inefficiency and terrible customer relations?

    I would suggest that nobody ever order directly from LG online. It has been a communication…read morenightmare. When I placed the order for a refrigerator, they said it would be delivered in one week. After multiple phone calls and emails, they say it will be here next week -- 10 days after they said it would come. I have little confidence that it will be here then either. When I log into my account on their website, it still says it will be here January 2nd; today is January 7th. The local delivery agent, LXPantos, didn't even return my call or email. I will never order directly from LG again, no matter how good the price looks.

    Best Buy - Eden Prairie

    Best Buy - Eden Prairie

    1.4
    (11 reviews)
    $$

    Excellent Customer Service! I want to share my experience I had today at the Best Buy in Eden…read morePrairie, MN. I needed a replacement power cable for my Yamaha Surround Sound receiver. Upon entering the security guy greeted me with a smile and a welcome. I walked in and one of the employees could see I was reading the signs for the various department and he came over and asked me if he could be of assistance. I told him what I was looking for and he told me that would likely be in the home theater department. He didn't point me in a direction, he flagged a guy from that department to come over and assist me. I explained what the power cord connector looked like and it appeared they did not carry the type of cord that would fit my receiver. Another employee overheard us and went to the computer department to see if they had the correct power cable. The only ones they had were three pronged connectors and I needed two prong. After a little more searching one of the employees went through a drawer where they kept spare cables and they actually found the correct cable. I asked them how much the cable would be and they told me I could have it. I told them that was too generous and they insisted and just asked me to continue to be loyal Best Buy Customer! If that doesn't earn loyalty I don't know what does! Great job guys!

    615pm Saturday 6/27 Eden prairie, mn Need to buy tv…read more Stood/looked at them for over 10 minutes. No one ever came, but 5-6 blue shirts gabbing at front entrance. Frustrating. Might be back or just buy off amazon.

    Stereoland - electronics - Updated July 2026

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