I recently had the unfortunate experience of dealing with the Homeowners Association (HOA) and its manager, Amy Duran. Regrettably, I must say that my interactions with them were nothing short of disappointing, as their service proved to be consistently unresponsive, unprofessional, and failed to meet even the basic expectations of their responsibilities. From the outset, communication with the HOA was a significant challenge. Despite numerous attempts to reach out for assistance, my inquiries were met with silence, leaving me feeling neglected and unimportant as a member of the community. It is deeply concerning that a management team entrusted with the welfare of the community's residents would show such disregard for addressing their concerns and maintaining an open line of communication. Amy Duran's unprofessional conduct further added to the frustration. During the few occasions when communication did occur, her demeanor and responses lacked the courtesy and respect that should be expected from a person in her position. Instead of providing clear explanations or proactive solutions, she seemed disinterested and dismissive of the issues brought to her attention. This disregard for professionalism not only diminished confidence in her abilities but also created a sense of distrust among the community members. Moreover, it became increasingly evident that Amy Duran was not fulfilling her duties as a manager. It is the responsibility of a community manager to ensure the smooth functioning of the HOA, address residents' concerns, and maintain the overall well-being of the community. Unfortunately, Amy Duran fell short on all these counts. Basic tasks such as timely responses to requests and efficiently resolving maintenance issues seemed to be beyond her capability, leaving residents feeling unsupported and unheard. The lack of accountability and efficiency displayed by the HOA and its manager, Amy Duran, has left a lasting negative impact on the community. As residents, we place our trust in the HOA to safeguard our interests and maintain our quality of life. The failure to uphold these responsibilities is not only disappointing but also unacceptable. In conclusion, my experience with the HOA and Amy Duran as the manager was far from satisfactory. Their unresponsiveness, unprofessionalism, and failure to fulfill their obligations left much to be desired. I hope that this review serves as a wake-up call for the HOA to reevaluate their management practices and for Amy Duran to reflect on her role and commitment to providing a better service to the community. As a resident, I sincerely hope that future interactions with the HOA will be met with improved communication, professionalism, and a genuine effort to address residents' concerns promptly and efficiently. read more

I recently moved from a townhome community in the Galleria area, and I still have lease property in that area. Both are managed by other property management companies, so I have had years of dealing with HOAs and various management companies. Since moving to a new community in March of this year, I can definitely see the difference is quality of customer service and professionalism of our subdivision's management team. Roxanne, Patricia and America are always very responsive to emails and phone calls. Whenever I had contacted them, they have responded quickly and have done everything to help resolve any issues. In some of my past experiences with other companies, it was practically impossible to even get a common response of receipt. That has not been the case with our management team. As an example, I needed to get my community pool pass, but did not have time to get to their offices. I sent a relative who isn't on the deed and sent them an email. Even though it was 4:45 pm on a Friday, they graciously confirmed with me and issued the pass. I also know they are working hard to keep this community in compliance with the HOA Rules and Regulations. While some people do not like the enforcement of rules, these are what keep the value of our properties. I am glad to know Roxanne, Patricia, and America take that role seriously! I don't envy their job, but I appreciate the way in which they deal with the community. It isn't an easy role, but they have always been professional and 100% helpful! read more

If there was a NEGATIVE STARS OPTION, I would have selected infinity. This is hands down, the absolute worst hoa management company I/we have ever encountered, and we work in this business, and work with countless hoa's and management companies. They have accomplished absolutely nothing, while their "community managers" don't reply, they take zero action, don't convey resident messages to the board for action, and when served certified letters, as well as notices from attorneys, they neglect conveniently to reply(which is illegal). Our community has fallen into disarray since they began their "contract", while they run a "call center" out of our clubhouse for all their "managed communities". I hope those communities are getting prompt answers on our dime. They don't provide financials, there's no record of the bills they pay, and their ownership hides behind a desk and refuses to work with the community/board/residents to rectify the issues they cause and continue To perpetuate. Oh, and don't worry.... Should they send out a vendor to fix something around the neighborhood, you won't know who they are, because they will be in a busted, unmarked vehicle looking as if they are casing your house, which they probably are. It is quite clear that the owner of this company, and his team have absolutely zero clue what they are doing. -5678's for this complete trash company. Absolutely atrocious. read more

These people are the rudest I have had the mis fortune of dealing with. The lady that takes care of the Townwest subdivision in sugarland, her name is Kari. So unprofessional. Never returns your calls, but is real quick to call you when she has a problem. And the old lady that drives the white mustang and has a handicap license plate needs a wake up call on how to treat people with respect. But most old people are fxxxxn rude anyway cuz they think they have the right to treat people like garbage. and I would like to know where she's handcap cuz she sure was up at that clubhouse door faster than I could get up there. Granted I was the one that made the mistake but I wasn't rude about it and I wasn't rude back while both those devils were being nasty to me. Because if I let my temper get the best of me I would have ended up in jail. I will never rent the clubhouse again after this crap. I'm sure after they see this review I will be bkacklisted and start getting nasty letters about some bull they dream up that needs to be fixed or corrected at my house. No worries I'm moving soon. Oh and I would like to be there to see their Karma when it comes for both those nasty pigs. read more

This company will fine you with no reasoning. they claim we are not in compliance with our fencing however when speaking with several other neighbors we found they have not been contacted by the HOA at all. could it be that we are being targeted? absolutely. since the repair of our fence, we have been harassed by this company for the smallest things. Now they are claiming we can't work on cars in our driveway? which is not against the HOA guidelines as we have pointed out before. not to mention we are being fined for installing an ADA compliant sidewalk for family members. the company cannot provide us with a reason behind the denial of our paperwork they just continue to send the same letters and add additional fees. if you are in the market for a home and notice this is the management company, do yourself a favor and run the other direction... quickly. read more

I called the association today spoke to someone by the name of Joy, tried to explain to her that i don't get mail. she proceeded to talk over me, raise her voice at me. In the middle of our conversation she hung up in my face. Had to call back and have someone else help me. Joy is unprofessional and rude! She must think she works at a ball park with all her yelling and rudeness. She was quick to get offensive and quick to say she was going to mark my account as refusing to pay. My mail has not been able to be delivered and I was unaware I couldn't have garden lights in my yard with out their approval. Avoid Joy at all cause not only was she rude and unprofessional but her attitude sucks! They need to get rid of her. read more

Horrible. I have owned my property since new ( 18 years) Sterling took over, changed vendors, now their lawn crews feels it ok to butcher our side yard and spray with weed killer. Granted we live on a corner lot, but it's my yard. Have contacted them 3 times. Their answer is there is nothing they can do because it's the lawn company....they refuse to give contact info and are HORRIBLE with their customer service and communication skills. Apparently they do not understand they exist solely because of homeowners. Clearly their lack of ability to manage. Just hope you don't need to call them for assistance. read more

i am so thankful for the help i got from DeAnthony Anderson he is Really nice he was super help full i was having a leak in my property and i was waiting for a while for my application to be seen, I call Sterling and they help me but told me to contact DeAnthony as soon as i contact him by email 30 min later i got a email from him telling me he would do the best he could to help me and he got it resolved the next day, he is Super Professional im so thank full for his help i wish i could give him a 10 Stats read more

It's been over a year working with Sterling. Our current manager is terrific. These days it's hard to find good companies and good people to work with. We have that with Sterling. They know their business and have helped us revamp our systems and how we communicate with our home owners. They have many valuable resources. They work hard to make the best and most informed decisions possible. I am happy to recommend Sterling ASI to future communities. read more

Called wanting to obtain my pool tags and how to rent the facilities. Spoke with a lovely young lady, that was very helpful. She quickly emailed me the pool application along with the rental agreement. I was able to go that day and pick up my pool card without any issues. For wanting a pool card so late in the season I was very please with the quick turn around time and excellent costumer service. Now to go enjoy the pool!!! read more

I had submitted my request to install a pool in Hayden Lakes. Roxanne and America are a great team. They contacted me the same day that I submitted my application letting me know what information was missing from my application. I submitted the information the same day and the next morning I had received my approval letter. The turn around time was quick and easy. I greatly appreciate it, keep up the great customer service. read more

Sterling Association Inc is the worst, most corrupt HOA management co ever. I have never seen so many horrific reviews for any company. They are a total scam. Our neighborhood got rid of them after we moved and it is so nice to be back to living in a community without them shaking you down for everything they can get while completely failing on every management level. Organize in your neighborhood and get rid of them. read more

Yesenia Álvarez at Sterling ASI in Houston has does an exceptional job with reviewing and handling my account. Her attention to detail and correcting any matters I may have is beyond what I expect from a company like this. She provides immediate follow up, corrections with notifications less than 24 hours after inquiries or payments. Thanks much Yesenia. I truly appreciate the services you have provided. read more

Every time that I visit the Sterling office i noticed that the receptionist Diana Perez with smile in her face welcome everyone and offer to help. Answer questions in a professional manner and show concern. This is a good sign that Sterling cares for the employees and the employees show the appreciation with good services, concern and care for the customers. Ms. Perez keep the good work. read more

Sterling Association Services is a wonderful organization which provide excellent customer service, they respond quickly whenever i complained. (1) on the back of my backyard there was water solution problem, on my complain Sterling Association Services fix the issue very nicely. (2) They provided Wi-Fi service in the fitness center of AMIRA on the request of Resident. read more

Great customer service I had the pleasure to speak with Maricela very friendly. I had several questions in regards a newsletter I had received she kindly asked if she could transfer my call to Linda who is in charge of my community and I got the same great vibe from her as I did from Maricela. They were both very professional and kind. Thank you ladies for your help. read more

Danielle C is doing an excellent job of handling the Harvest Bend Village subdivision in that she is very good at sharing information to the residents and fielding phone calls when there are issues. Sterling is taking care of a neighborhood in decline. I hope people know that ultimately it is the home owner and home resident who is responsible for the neighborhood. read more

Great service from Yesenia Alvarez. My check did not arrive for our payment, thanks to our mail delays, and I had to send a new one. I requested Yesenia let me know if the original check ever showed up and she did just that. she emailed me right away and the situation is completely taken care of. Thanks so much for excellent service. Nancy D. read more

We have worked with Sterling for many years now and are very satisfied with the service. They are professional and understand the HOA industry. Our representative at Sterling has been proactive in getting projects executed in a timely manner. They communicate well and have provided us with high quality vendor recommendations. read more